Panel: Transitions of Care and ADT (without Rachel Sherman)

698 views

Published on

Connecting Michigan for Health 2013 http://mihin.org/

Published in: Health & Medicine, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
698
On SlideShare
0
From Embeds
0
Number of Embeds
123
Actions
Shares
0
Downloads
7
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • This count only includes instances where there is a discharge date and visit type equals ER Visit or In-Patient Visit. All facilities experienced notification highs for ER and IP visits in January. There was only one instance where a facility experienced more IP notifications than ER notifications (Eastside, Mar).
  • Numerator: All instances where data is in the Post Admission Days To Contact Denominator: The totals calculated in the total number of notifications graphs In Apr, Cherry experienced fewer IP notifications than in the previous two months (9 IP admissions in Apr vs. 16 in Mar), which probably explains the decreasing trend.
  • This count only includes instances where there is a discharge date and visit type equals ER Visit or In-Patient Visit.
  • Numerator: All instances where data is in the Post Admission Days To Contact Denominator: The totals calculated in the total number of notifications graphs Compared to the other facilities, EFM has very low notifications, which likely makes it more feasible for them to achieve such high outreach percentages
  • This count only includes instances where there is a discharge date and visit type equals ER Visit or In-Patient Visit.
  • Numerator: All instances where data is in the Post Admission Days To Contact Denominator: The totals calculated in the total number of notifications graphs In Mar, Pine nearly doubled their outreach to IP from the previous month (26 contacts vs. 14 contacts in Feb) and they experienced fewer IP notifications, which explains why we see the spike.
  • Panel: Transitions of Care and ADT (without Rachel Sherman)

    1. 1. Using ADT Feeds to Promote Practice Transformation June 5, 2013 1
    2. 2. Who / What is CareBridge? Currently support 6 Michigan Physician Organizations and 69 Primary Care Practices in the MiPCT program. •Red = CIPA •Green = SPHN •Purple = WMPN •Blue = PMC •Yellow = OPNS •Light Blue = McLaren PHO 2
    3. 3. Our Technology • Standardize documentation. • Scale best practices  ADT Pilot. • Enterprise level reporting  use information to improve workflow and make comparisons. 3
    4. 4. But Workflow is the KEY • Technology supports efficiencies with communication, but the key is understanding how to most efficiently USE that information in a meaningful way. 4
    5. 5. ADT Pilot 5 The result: immediate notification of Inpatient, ER, Observation, SNF admissions from Spectrum Health.
    6. 6. Meet the Practice Teams: 6 Group 1 •3 practices, consisting of 13,000 MiPCT members (5.25 FTE need in Care Managers) •1 full time care manager hired end of January, 2013. •1 half time care manager hired mid-February 2013. •1 full time care manager hired end of May, 2013 Main Challenges: •3 different locations, with not enough FTE support. •New processes, new technology. Group 2 •2 practices, consisting of 1,250 MiPCT members (1 FTE need in Care Managers) •1 full time care manager hired Q3 2012. Main Challenges: •2 very different practices, with different technology and processes. •Need for info beyond what comes in the ADT feed. Group 3 •2 practices, consisting of 8,000 MiPCT members (3.25 FTE need in Care Managers) •4 RNs fulfilling this need, with other duties in the practice. Main Challenges: •RNs have responsibilities beyond MiPCT work. •Care Manager on maternity leave; just added another Hybrid Care Manager to support the process. •New processes and technology.
    7. 7. Total Number of Notifications: Group 1 7
    8. 8. Percent of Post-Admission Outreach: Group 1 8
    9. 9. Total Number of Notifications: Group 2 9
    10. 10. Percent of Post-Admission Outreach: Group 2 10
    11. 11. Total Number of Notifications: Group 3 11
    12. 12. Percent of Post-Admission Outreach: Group 3 12
    13. 13. Post-Admission CN #1 - Topic Care Manager Office Admission Month Care Assessment Note Care Management Refusal Case Closure Follow Up Note Hospital Note Initial/ Yearly Assess ment Medical Neighborhood Communication Patient Education Record Review Telephonic Note Transition Note Group 1 Jan 1 35 Feb 3 1 112 Mar 1 1 3 86 2 Apr 1 3 1 96 3 Group 2 Jan 1 9 Feb 2 7 7 Mar 1 3 2 1 10 Apr 8 10 12 Group 3 Jan 8 2 10 13 14 4 25 5 Feb 8 7 13 6 1 1 1 14 12 Mar 3 8 2 6 4 8 39 Apr 11 1 1 1 19 14 19 13 Record Review / Triage is the major activity for Groups 1 & 2, but Group 3 has a much larger variety of outreach types.
    14. 14. Post-Discharge CN #2 - Topic 14 Care Manager Office Discharged Month Care Assessment Note Case Closure Follow Up Note Hospital Note Medical Neighborhood Communication Patient Education Record Review Telephonic Note Transition Note Group 1 Jan 4 4 9 8 Feb 5 1 22 7 Mar 2 1 5 3 14 11 Apr 3 1 4 3 13 30 Group 2 Jan 1 4 2 2 Feb 1 2 3 2 3 Mar 8 5 3 1 Apr 1 1 1 10 10 2 1 Group 3 Jan 3 6 7 2 1 12 2 Feb 4 3 5 17 6 Mar 2 5 2 2 12 13 4 Apr 3 8 14 6 After triage upon admission notification, the telephonic notes increase dramatically, and the variety of outreach is larger.
    15. 15. Initial Lessons Learned • Without the direct flow of information, we wouldn’t have been able to develop these processes. • BUT, just having the information isn’t enough. 15
    16. 16. Still Learning 16 The technology allowed us to identify the opportunities in workflow. Continuing to tackle complexity of integrating processes and patient information amongst care managers, offices, and hospitals • Expectations for follow up • Continuous improvement of workflow • Patient triage: knowing we can’t work with everybody, how is this completed and documented? • Population management: Case load / frequency of follow-up • Collaborative ‘Lessons Learned’ • ‘Value’ metrics in 2Q13: too much information is a bad thing.
    17. 17. Next Steps • Refine current processes: – Triage & documentation of triage process; – Census and high ED utilization reports – i.e. identifying which info is most useful for targeting appropriate patients. • Begin to view transitions of care within the greater processes of the practice – instead of developing the process in isolation. – True population management focus. • Prepare for expansion of the pilot to other hospital systems and other practices. 17
    18. 18. April 12, 2013
    19. 19.  Main focus was to alert primary care physicians and care coordinators to relevant hospital admissions and to improve care coordination through the United Physicians Network  Project Components: ◦ Establish Facility Census report for UP Primary Care Physicians and Care Coordinators from:  Beaumont, Crittenton and St. Joseph Oakland Hospitals  Augment information with Discharge note ◦ Determine Primary Care Physician if no PCP is identified in ADT message by checking patient information against Patient- Physician attribution lists ◦ Pediatric program – use message to alter pediatricians so they can send CCD (via fax) to Beaumont Peds Unit ◦ Pass message on to MiHIN for St. Joseph Oakland
    20. 20.  Facility Census developed and live on UP portal  ADT feeds from Beaumont and St. Joseph Oakland live ◦ Crittenton to go live June 4  ADT messages are being compared to patient – physician attribution and posted in Facility Census for PCP’s  Notification being sent to physicians in box
    21. 21.  # ADT messages ◦ 175,000/mo – Beaumont (3 hospitals) ◦ 6,250/mo - St. Joseph Oakland  Status of Initial roll-out ◦ 213 physicians live ◦ 15 United Physicians care coordinators  Roll-out plan for remaining physicians ◦ Approximately 2,000 physicians by end of September
    22. 22.  ADT message is a standard message, not many issues with establishing feed from hospitals or integrating into structure ◦ Other than prioritization  Issues ◦ How do you determine which data to pull/filter? ◦ Patient – Physician Attribution ◦ Integration into practice work flow
    23. 23.  500 primary care physicians = 1.1 million patients in UP population  Participating Plans (attribution lists) ◦ Plan Lists Used 106,000  <11% of population ◦ Unused Plan Lists 183,000  Still only 26% of population  Needed to determine attribution from other sources ◦ PMS feed ◦ Registry Information ◦ Other sources ◦ UP now has over 84% of patients attributed to a primary care physician
    24. 24.  Physician reaction upon receiving notification… ◦ That’s great, what happened? ◦ Some patients, it was immediately helpful, but for many they needed more information  Establishing feed for discharge note to be sent at time of discharge ◦ Working with Beaumont, St. Joseph Oakland and Crittenton on Discharge summary feed
    25. 25.  Some offices have embraced immediately  Most offices struggling with integration into the office workflow  Establishing training to increase physician adoption ◦ LEAN LITE  Focus on working with care coordinators or key person within each office
    26. 26.  Original Intent ◦ Pediatricians who round on their own patients wanted their office information better represented on the patient chart ◦ Upon notification of admit, Ped office to pull and send CCD to hospital  PROBLEM – who receives the information and what happens to it?  Not consistently applied  New solution ◦ Care coordinator in hospital  Key contact for staff Pediatricians  Ability to pull/query Ingenium community record  Receives CCD from physician office EMR
    27. 27.  Continue roll-out to physician community  Add Discharge summary to enhance value of information  Emphasis on improving processes for care coordination  Pass messages to MiHIN
    28. 28.  Anecdotal now ◦ YES ◦ Pediatric use case ◦ Practices assigning staff to oversee reports  What happened ◦ Care coordinators  Work with hospitals and physician organization to track reports over time (re-admits, contacts, etc) ◦ Do we have any of this information?

    ×