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WebRTC in the Call Centre

by on Jan 09, 2014

  • 288 views

Presentation made at the WebRTC Conference 2013 (Paris, France). ...

Presentation made at the WebRTC Conference 2013 (Paris, France).

The topic is call center applications and showing how the WebRTC channel is linked to existing customer service centre and showing how the web surfing habits and social media connections of new and existing customers are gathered in real time and displayed to the customer service agent in real time, which in turn is used to help the agent give the customer a better offering.

Miguel Ponce de Leon, Waterford Institute Showing how the WebRTC channel is linked to their existing customer service centre and showing how the web surfing habits and social media connection (Facebook, Twitter and LinkedIn) of new and existing customers are gathered in real time and displayed to the customer service agent in real time, which in turn is used to help the agent give the customer a better mobile contract offering.

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WebRTC in the Call Centre WebRTC in the Call Centre Presentation Transcript