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View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
Michael Dell started trading in the belief that by selling personal computer-systems directly to customers , PC's Limited could better understand customers' needs and provide the most effective computing solutions to meet those needs
En 1989, Dell Computer crea su primer programa on-site-service para hacer frente a la inexistencia de distribuidores locales
In 1990, Dell Computer Corporation tried selling its products indirectly through warehouse clubs and computer superstores, but met with little success, and the company re-focused on its more successful direct-to-consumer sales model
30 jun 2005, comprando Apple y la reacción al email
1 jul 2005, #5 en Google para Dell sucks
Dell ofrece un nuevo laptop
Jeff pide que le devuelvan el dinero (aceptan)
You know what: If Dell were really smart, they'd hire me (yes, me) to come to them and teach them about blogs, about how their customers now have a voice; about how their customers are a community -- a community often in revolt; about how they could find out what their customers really think; about how they could fix their customers' problems before they become revolts; about how they could become a better company with the help of their customers.