Think tank recap
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Think tank recap

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Think tank recap Think tank recap Presentation Transcript

  • Virtual Walk Throughs - by Trekwireless
    By
    Miguel SANCHES TAVARES
    MBA 2A
    04/17/2011
  • Summary
    1. What will be the Impact on customer service expectations?
    2. What types of hospitality operations will benefit and how?
    3. What types of services or benefits currently OUTSIDE of a property can be integrated into presented capabilities?
    4. How can a hotel use the capabilities to create digital differentiation - and thus a competitive advantage?
    5. What impressed you the most about the particular topic that you selected?
  • 1. What will be the Impact on customer service expectations?
    Find as much information as possible
    Look at visual experience close to reality
    Imagine its future events thanks to that
    Unique service
    He will be more exigent
    Decrease bad hotel’s impression
    Great tool to influence customers final decision
  • 2. What types of hospitality operations will benefit?
    Room
    Events (Seminar, banqueting…)
    Bar
    Restaurant
  • How
    Increase direct and indirect sales
    Service differentiation
    Promoting the events venues to its maximum potential
    Virtual tour viewed in any devices
  • 3. What types of services or benefits currently OUTSIDE of a property can be integrated into presented capabilities?
    Hoteliers can create an imaginary and virtual hotel stay experience for internet users.
    Partnership with some stores, museums, restaurants, theaters and so on… to promote their services = win win position = increase sales and brand awareness.
  • 4. How can a hotel use the capabilities to create digital differentiation and thus a competitive advantage?
    Provide unique experience by offering unique hotel’s services.
    Promote hotel’s strengths.
    Allow customers to share their experience
    Create customer’s addiction toward the virtual tour
    Be creative in using trekwireless technology
    Engage clients by gathering their ideas in order to improve the virtual tour
  • 5. What impressed you the most about the particular topic that you selected?
    Visual experience close to the reality
    Access to additional information
    Real visit of different hotel’s area
    Customers are in charge of the virtual tour
    The image’s quality
    Easy and fun to use
    Possibility to have an virtual experience