The Training Department
                        in the
               21st Century Workplace
                             ...
Work
             The way that we have worked, and what
              we consider employment, has changed
                ...
19th Century




                  The work environment was relatively simple and best practices for
                  man...
20th Century
                        http://flickr.com/photos/brianhendrix/




                  The information age emerg...
21st Century




                   http://flickr.com/photos/8594424@N07/

                   Our work environments are bec...
Cynefin Framework

                                        • Simple - Cause & Effect
                                      ...
Complex Environments Mean that we need to Probe (Act)

                 19th C.
              Best Practices   Sense   Cat...
Indicators of Change
              • Digital tools democratize access to
                    information

              • ...
Industrial Hierarchy
                   “management knows best”

                             the outside world

         ...
Networked Reality

                              the outside world
                                     Workers
          ...
Wirearchy
                             a new model for work




Saturday, 22November, 2008                          11
Wirearchy

         • "a dynamic two-way flow of power and
               authority based on information,
               k...
First we have to take action:
                             Probe

            21st C.
       Emergent Practices
          ...
A New Model for
                         Work & Learning


                   2) Sense-    Management         3) Respondin...
Probe
                         Sense
                         Respond

Saturday, 22November, 2008         15
Training c. 21st Century
                Supporting Work in Complex Environments




            2) Emergent              ...
How do I start?



Saturday, 22November, 2008             17
Be an active & continuous learner

                 Be a lurker (passive participant) LISTEN

                 Communicate...
Cartoons: gapingvoid.com

                             Contact: harold@jarche.com
Saturday, 22November, 2008              ...
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training-21-c

  1. 1. The Training Department in the 21st Century Workplace How will the training function need to change to reflect the workplace? Harold Jarche www.jarche.com Saturday, 22November, 2008 1
  2. 2. Work The way that we have worked, and what we consider employment, has changed through the centuries Saturday, 22November, 2008 2
  3. 3. 19th Century The work environment was relatively simple and best practices for management and communications were developed that still inform many of our current work practices. Saturday, 22November, 2008 3
  4. 4. 20th Century http://flickr.com/photos/brianhendrix/ The information age emerged and organisations had to deal with complicated environments. The flood of management books is an example that there was no single best practice, only good practices. Saturday, 22November, 2008 4
  5. 5. 21st Century http://flickr.com/photos/8594424@N07/ Our work environments are becoming complex, blurring the lines between work, home and play. We now have access to anyone at anytime. Saturday, 22November, 2008 5
  6. 6. Cynefin Framework • Simple - Cause & Effect Obvious • Complicated - Cause & Effect needs Analysis • Complex - Cause & Effect only seen in Retrospect • Chaotic - No Relation between Cause & Effect More info: http://www.cognitive-edge.com/ Saturday, 22November, 2008 6
  7. 7. Complex Environments Mean that we need to Probe (Act) 19th C. Best Practices Sense Categorize Respond SIMPLE 20th C. Good Practices Sense Analyze Respond COMPLICATED 21st C. Emergent Practices Probe Sense Respond COMPLEX Saturday, 22November, 2008 7
  8. 8. Indicators of Change • Digital tools democratize access to information • Hyperlinks subvert hierarchy • It’s a “ubiquitously connected & pervasively proximate” world • Crowd-sourcing • Beta releases Saturday, 22November, 2008 8
  9. 9. Industrial Hierarchy “management knows best” the outside world Management Workers Saturday, 22November, 2008 9
  10. 10. Networked Reality the outside world Workers the ? ldr wo ou ts de ide tsi Management wo ou rld e th Saturday, 22November, 2008 10
  11. 11. Wirearchy a new model for work Saturday, 22November, 2008 11
  12. 12. Wirearchy • "a dynamic two-way flow of power and authority based on information, knowledge, trust and credibility, enabled by interconnected people and technology" - Jon Husband http://wirearchy.com/ Saturday, 22November, 2008 12
  13. 13. First we have to take action: Probe 21st C. Emergent Practices Probe Sense Respond COMPLEX ENVIRONMENT Saturday, 22November, 2008 13
  14. 14. A New Model for Work & Learning 2) Sense- Management 3) Responding making Information Knowledge & Trust Workers 1) Probing Saturday, 22November, 2008 14
  15. 15. Probe Sense Respond Saturday, 22November, 2008 15
  16. 16. Training c. 21st Century Supporting Work in Complex Environments 2) Emergent 3) Tools Practices Connecting Communicating 1) Collaborative Work/Learning Saturday, 22November, 2008 16
  17. 17. How do I start? Saturday, 22November, 2008 17
  18. 18. Be an active & continuous learner Be a lurker (passive participant) LISTEN Communicate what you observe Continuously collect feedback, not just after courses Make it easy to share information by simplifying & synthesizing Use Web Networks as research tools Saturday, 22November, 2008 18
  19. 19. Cartoons: gapingvoid.com Contact: harold@jarche.com Saturday, 22November, 2008 19
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