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Selecting a LearningManagement System     Hiram Kuykendall, CTO      hiramk@microassist.com
Change in Evaluation Philosophy• Focus on business objectives    – Do deeper first four evaluations• It’s difficult to nar...
Key Distinguishing Features of an LMS 1.   Competencies 2.   Certification Tracking 3.   Instructor-Led Training (blended)...
Evaluation Process 1. Isolate key business objectives 2. Associate objectives with    potential features / solutions 3. Re...
Evaluation Process Moving away from generic feature lists        Feature      We want a wiki.                   We want to...
Case Study • Organization with ~ 300 staff members • 5 training support staff members • Had mature instructor-led training...
Case Study: Top Three Organizational Requirements                       1. Cost             2. Maintainability            ...
Case Study: Top Three Organizational Requirements                       1. Cost             2. Maintainability            ...
Case Study: Top Three Organizational Requirements                       1. Cost             2. Maintainability            ...
Case Study: Top Three Organizational Requirements                       1. Cost             2. Maintainability            ...
Case Study: Business Objective Breakdown • Maintenance    – Automated enrollment (few staff)    – No IT staff • Competency...
Competency DomainsSkills CapabilityRelates to ability to doPhysical domainKnowledge                            Competency ...
Case Study: Competency ModelBusiness Need:Ensure developers understand applicationdevelopment procedures and don’t• Waste ...
Case Study: Competency Model    Individual                 Competency: App Dev Procedures                                A...
Case Study: Evaluation StrategyFirst Round Evaluation Go deep on high value business objectives: competency, maintainabili...
Case Study: Docebo                                                      Texas Department of Widgets           HR / Account...
Case Study: Competency Model    Role: Developer 2  Role: Developer 1                 Competency: App Dev Procedures       ...
Case Study: Additional Considerations IT staff unavailable     – Look to external hosting ILT staff dedicated to material ...
Awesome! Everyone’s on board!              Hiram Kuykendall              hiramk@microassist.com              Chief Technol...
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Selecting a Learning Management System

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Transcript of "Selecting a Learning Management System"

  1. 1. Selecting a LearningManagement System Hiram Kuykendall, CTO hiramk@microassist.com
  2. 2. Change in Evaluation Philosophy• Focus on business objectives – Do deeper first four evaluations• It’s difficult to narrow based on basic feature lists like: – Wiki – Forums – SCORM Publishing
  3. 3. Key Distinguishing Features of an LMS 1. Competencies 2. Certification Tracking 3. Instructor-Led Training (blended) 4. Multiple Course Catalog 5. Public Training (external to organization) 6. Maintainability – Auto enrollment based on organization goals – Management at a non-IT, non-training department level
  4. 4. Evaluation Process 1. Isolate key business objectives 2. Associate objectives with potential features / solutions 3. Review claimed LMS features list 4. Go deep on evaluation of key features
  5. 5. Evaluation Process Moving away from generic feature lists Feature We want a wiki. We want to informally Organizational capture employee Goal knowledge. Moving toward answering organizational goals
  6. 6. Case Study • Organization with ~ 300 staff members • 5 training support staff members • Had mature instructor-led training program • Research focused primarily on development tools (Articulate, Lectora, Captivate…) • Little IT support
  7. 7. Case Study: Top Three Organizational Requirements 1. Cost 2. Maintainability 3. Competencies
  8. 8. Case Study: Top Three Organizational Requirements 1. Cost 2. Maintainability 3. Competencies
  9. 9. Case Study: Top Three Organizational Requirements 1. Cost 2. Maintainability 3. Competencies
  10. 10. Case Study: Top Three Organizational Requirements 1. Cost 2. Maintainability 3. Competencies
  11. 11. Case Study: Business Objective Breakdown • Maintenance – Automated enrollment (few staff) – No IT staff • Competency – Groups exhibit skill set before deployment • Composed of one or more courses • Some groups could choose from multiple courses – Groups recertified on skill set annually – Streamline – mandatory courses as E-Learning
  12. 12. Competency DomainsSkills CapabilityRelates to ability to doPhysical domainKnowledge Competency Deliver Business objectivesRelates to informationPhysical domainAttitudeRelates to qualitative aspectsPersonal characteristics
  13. 13. Case Study: Competency ModelBusiness Need:Ensure developers understand applicationdevelopment procedures and don’t• Waste time reworking code that didn’t follow standards• Waste time in QA process with developed interfaces that didn’t follow the standardsRole: DeveloperCompetency: Required to demonstrate app dev skills in PHP and MySQLCompetency: Retake the course every 12 months
  14. 14. Case Study: Competency Model Individual Competency: App Dev Procedures Auto Enroll Time: 12 months Course 1: PHP App Dev Course 2: MySQL Admin
  15. 15. Case Study: Evaluation StrategyFirst Round Evaluation Go deep on high value business objectives: competency, maintainabilitySecond Round Evaluation Evaluate prioritized feature set
  16. 16. Case Study: Docebo Texas Department of Widgets HR / Accounting IT Training Region 1 Region 2 Region 3 Fiscal Code: 100 Fiscal Code: 200 Fiscal Code: 300 Fiscal Code: 400 Fiscal Code: 500 Fiscal Code: 600 Sonya William Sequel Smith Joe Candlestick John Doe Sanjay Ortega Jane Smith HR / Accounting Supervisor Supervisor Regional Manager Regional Manger Regional Manager Ann Row Jack Benimble Ella Doe EJ Hogg Marc Jones Developer Regional Trainer Case Worker Case Worker Case Worker Ima Coder Jan Bequick Margret Doe Noah Moore Leslie Mills Developer Regional Trainer Case Worker Case Worker Case Worker Role: Developer Enrollment Option 2: Automated (Arow, Icoder) Associate Role to Competency: Min Score: 80, Expiration: 1 year Courses Competency: Organization Application Developer Procedures PHP Application Development Certificates Credits: 10 Competency: 40 MySQL Enrollment Rules Administration Role, Course Credits: 10 Competency: 40
  17. 17. Case Study: Competency Model Role: Developer 2 Role: Developer 1 Competency: App Dev Procedures Auto Enroll Course 1: PHP App Dev Course 2: MySQL Admin
  18. 18. Case Study: Additional Considerations IT staff unavailable – Look to external hosting ILT staff dedicated to material development – Quick ramp up on LMS – Assistance with course design Reports – Native reports not detailed enough – Create custom reports Accessibility – LMS – Training materials
  19. 19. Awesome! Everyone’s on board! Hiram Kuykendall hiramk@microassist.com Chief Technology Officer
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