Summary report ExeQuest 2012 Quantitative research key findings May 2012
Does the Guild make a difference?58.4% of respondents felt the Students’ Guild had a positive effect on their universityexperience, a slight increase from 2011. Only 1.2% felt it had a negative impact, which is a smalldrop on last year, and the remainder were indifferent. Negative 40.9% No difference 40.3% Positive 57.6% 58.4% 2011 2012 What difference, if any, would you say the Students Guild has on your University experience? ExeQuest 2012
Does the Guild make a difference?Streatham students feel most strongly that the Guild has a positive effect on their Universityexperience. At Tremough almost two thirds feel it makes no difference to their experience.The majority of PostGraduate and PGCE students, along with those that didn’t know their officialcollege, felt the Guild made no difference to their University experience. 36% 33% 31% 40% 38% 36% 35% 34% 41% 44% 52% 39% 63% 52% 64% 60% 71% Negative No 63% 67% 64% 65% 69% 60% 61% 63% difference 59% 58% 55% 48% 47% Positive 36% 39% 34% 27% Streatham St Lukes Tremough UG 1st UG UG PGT PGR PGCE INTO Other EMPS HUMS CLES CSSIS BUSS Dont Yr Penult Final know Yr Yr What difference, if any, would you say the Students Guild has on your University experience? ExeQuest 2012
UnderstandingMore than a third (45%) of all respondents have a good understanding of how the Guild isrun, but a third of respondents still feel this understanding is ‘average’.73% of Tremough students have an average or poor understanding of the Guild, compared to57% at St Lukes and 53% at Streatham. 6% 4% 10% 15% 19% 15% 16% 18% Very poor 33% Very poor 33% Quite poor 31% Quite poor Average 37% Average Quite good Quite good 36% Very good 39% 32% Very good 24% 8% 9% 10% 3% Overall Streatham St Lukes Tremough Which of the following best describes your understanding of how the Students Guild is run? ExeQuest 2012
Guild ResponsibilitiesThe three key areas that students feel are the primary responsibilities of the Students’ Guild areto be the students’ voice to representatives, should improve the student experience and to runsocieties, however, 50% feel that the third key area should be to offer student advice andsupport. Are Should be Be the students’ voice to university … 64% Be the students’ voice to university … 70% To improve the student experience 57% To improve the student experience 68% Societies 40% Offer student advice and support 50% Offer student advice and support 38% Societies 29% To run bars (e.g. the RAM) 23% To run student campaigns 15% To run student campaigns 22% Provide social spaces to students 14%To run shops and services (e.g. Print… 14% To run bars (e.g. the RAM) 12% Provide social spaces to students 13% To offer volunteering opportunities 10%To offer volunteering opportunities 8% To run shops and services (e.g. Print… 9% To run cafes (e.g. Long Lounge) 8% Entrepreneurial support 4% Entrepreneurial support 2% To run cafes (e.g. Long Lounge) 4% Which of the following things do you think are/should be the primary responsibilities of the Guild? ExeQuest 2012
Guild ResponsibilitiesThe standout differences are the Guild being responsible for improving the student experienceand offering advice and support; more respondents felt they should be responsible for this. 11% 11% 8% 5% 4% -2% -2% -2% -6% -12% -12% university representatives Societies To offer volunteering To run shops and services To run cafes (e.g. Long To run student campaigns Provide social spaces to To improve the student Offer student advice and To run bars (e.g. the RAM) Entrepreneurial support Be the students’ voice to opportunities (e.g. Print unit) experience Lounge) students supportNB This chart shows the percentage point difference between the percentage of those that think ARE the responsibilities and those that think SHOULD BE the responsibilities of the Guild Which of the following things do you think are/should be the primary responsibilities of the Guild? ExeQuest 2012
Guild DeliveryAn average of 51% of respondents feel that the Guild delivers on all its responsibilities ‘quitewell’, with 19% saying ‘very well’, 13% said ‘not very well’, 16% ‘don’t know’ and only 3%saying ‘not at all well’. 11% 13% 13% 14% 10% 12% 16% 15% 9% Dont know 20% 9% 7% 7% 11% 15% 38% 14% 21% 14% 14% 16% Not at all well 53% 55% 49% 55% 53% 55% 50% 18% 42% 48% 50% Not very well 32% 26% 24% 32% Quite well 20% 16% 17% 18% 15% 17% 18% 7% volunteering… Very well Entrepreneurial spaces to students Societies Being the students To run student student experience To run cafes (e.g. advice and support Running bars (e.g. Running shops and Offering Offering student Providing social Long Lounge) campaigns services (e.g.… Improving the support the RAM) voice to…Providing social spaces to students is the area most in need of improvement.38% don’t know about how the Guild delivers Entrepreneurial support. The Guild are currently responsible for each of the following. Based on your own experience and ExeQuest 2012 from what you have heard, how well do you think the Guild delivers each of the following?
Guild Services 14% 9% 3rd partyMost respondents feel that the majority of 16% 27% 45% 51%services should be run by the Guild; the 85% 90% Uni 71%exception to this was 51% of respondents who 56% 37% 54% Guildbelieve the shops and services (e.g. print unit) Cafes (Long Bars (e.g. the services (e.g. Print Student advice Student societiesshould be run by the University (37% feel this Student activities and support Lounge) RAM) Shops andshould be run by the Guild). unit)Split by level of study, shops and services isthe one service that bias is more towardsthe University running it, the other services Shops & Services Bars Cafes 10% 11% 12% 12% 9% 3rd 15% 19%should all be run by the Guild. 21% 25% 11% 26% 29% 31% party 47% 52% 51% 50% 20% Uni 52% 27% 51% 70%Although the majority of EU and 64%International students feel the Guild should Guild 54% 51% 42% 42% 39% 38% 38% 33% 30%run the bulk of services, there is also a fairly 20%strong belief that a third party provider EU EU Intl Intl UG 1st Yr PGR INTO PGCE PGT UG Final Yr UG Penult Yrshould run the bars and cafes. Do you think the following services should be run by the Guild, run by the University or run by a third ExeQuest 2012 party provider?
Guild PrioritiesBy far, the most important priority to respondents is for the Guild to give students betterrepresentation to the University. 60% 35% 33% 33% 33% 32% 22% 15% 11% 1% Better student Break down More social Support for Student Improved Greater Guild Better cultural Greater focus Other representation barriers to integration activities and Support social space openness awareness on campaigns to the increased between volunteering Welfare with social University involvement different activities with the Guild students of different nationalities / cultures Keep ram prices Listening to the Involve the Cornwall in line with students at Running a campus more, we get other Tremough More of a bar/union where the newsletters, but universities connection none of the benefits. the price reflects A real student between the that this IS a bar with student campuses university prices. Which of the following do you think should be the priorities for the Students Guild? ExeQuest 2012
Guild PrioritiesFor PGT, INTO, EU and International students, the two main priorities for Guild should bemore social integration between students of different nationalities/cultures and betterstudent representation to the University.PGR, PGCE and INTO students also place high importance on the Guild making StudentSupport Welfare a priority.Undergraduate first year students would like focus on improved social spaces, increasedinvolvement with the Guild and support for activities and volunteering. Which of the following do you think should be the priorities for the Students Guild? ExeQuest 2012
Guild Elections64% of all respondents voted in the recent Guild elections.The biggest reason for voting is because students feel it is important (60%). 49% did sobecause they wanted to have their say, and 33% because they knew someone involved withthe election. Important to vote 60% Wanted to have my say 49% Knew someone involved with the 33% election Felt strongly about a candidate 17% Felt strongly about an issue 7% Other 1% Did you vote in the recent Students Guild Elections? ExeQuest 2012 Which, if any, of the following describe your reasons for voting?
Guild Elections Did not know about the candidates /Of those that didn’t vote, 40% said it issues 40%was because they were unaware of Too busy 34%the candidates or issues, and 34% Did not care 23%said they were too busy. Other 14% Wouldnt make a difference 13% Did not understand what voting was about 11% Did not know about it 7% Did not know how to vote 5%Other reasons... As a PhD student I Irritated by being find the feel that the Guild harassed during campaigning and takes care of the UG elections. Even Those running are flyering intrusive students, and has Candidates need to heard foul always more and irritating little impact on PGs find a better way of language from one. interested in the campaigning other kudos they than shouting at achieve, than voters effecting change. Pointless Which, if any, of the following describe your reasons for not voting? ExeQuest 2012
Guild ElectionsLooking at individualcampuses, Streatham students were 32%the highest percentage of 50% 57%voters, while respondents fromTremough showed that only 43% Novoted in the elections. Yes 68% 50% 43% Streatham St Lukes TremoughOther reasons for not voting atTremough... At Tremough we feel I am at Tremough - Unaware of very alienated and as we have FXU and presence at a result we have no nothing to do with Tremough Campus Doesnt make a Study at Tremough idea about the voting. the Guild. difference to so didnt think the students on Guild elections Tremough really effected me. campus. Which, if any, of the following describe your reasons for not voting? ExeQuest 2012
Guild ElectionsLooking at level of study, both 28% 29% 23% 40%Postgraduate and PGCE had very low 41% 62% 64%levels of voters, in particular 84%PGCE, with only 16% of these Nostudents voting. 73% 71% 78% 61% 59% Yes 39% 36% 16%Feedback suggests that some cohorts UG 1st UG UG PGT PGR PGCE INTO Otherdo not feel as ‘included’ in the Yr Penult Final YrUniversity as Undergraduates.... Yr As a mature PGCE I am currently on a As postgrad 1 year PGCE course student not on the , mature, single & was only on main campus feel Was not allowed to mother, living in Find the whole campus for the first very much outside of (PCMD) although i another city, I dont campaign process is term. the University and specifically feel part of guild. aimed at Guild contacted the guild undergraduates to vote, they made (stupid costumes/ no effort campaigning etc) Which, if any, of the following describe your reasons for not voting? ExeQuest 2012
Guild InvolvementThe main thing students want from getting involved in any Guild activities is to have fun, and thesecond priority is to improve any future employment aspects.It is also important to meet new friends and try out new things, enhancing the Universityexperience. 53% 49% 45% 40% 28% 20% 18% 15% 10% 2% To have fun To improve my To meet new To try out new To be part of To help others To have an To help For personal Dont know future friends things something influence exercise my benefit employment values and prospects beliefs Which of the following is most important to you when considering involvement in the Students Guilds ExeQuest 2012 activities, societies, services or volunteering?
Guild-University RelationshipFour in ten believe that the Guild works alongside the University, while almost a third believe itis part of the University. 41% 31% 16% 9% 1% 1% The Guild works The Guild is part of The Guild is separate Dont know The Guild and the The Guild has no alongside the the University but campaigns to the University are the relationship with the University University on same University students behalf22% of Tremough students do not know what the relationship is between the Guild and theUniversity, compared with 13% at St Lukes and 7% at Streatham. Which of the following do you think best describes the relationship between the University and the Guild? ExeQuest 2012
Guild Influence 7%Over half the respondents (54%) rate theGuild’s ability to influence positive change in 36% Very poorthe University as good, while a further 36% Quite poorfeel this influence is average. Average Quite good 46% Very good 8% Influence 16%70% of respondents believe that the Guild has Dont know 14%some kind of influence on the University’s areas No influenceof investment, 59% regard this as a modestinfluence. A little 59% influence A large influence 11% Investment How would you rate the Students Guilds ability to influence positive change in the University? ExeQuest 2012
Guild ActivitiesThe majority of Guild activities are perceived by a lot of respondents as difficult to becomeinvolved with. Easy Difficult 6% 8% 15% 29% 33% 36% 42% 50% 94% 92% 85% 71% 67% 64% 58% 50% Societies Running for a Representation representative Voting in Take part in Being part of a Volunteering / Elections Campaigns Running for a Sabbatical Committee Activities Position position Course % of don’t knows 10% 9% 22% 32% 29% 27% 36% 37% NB This chart has been reweighted by ‘easy’ and ‘difficult’ responses to exclude the ‘don’t knows’. The original ‘don’t know’ percentages are in the blue boxes underneath the chart. Do you think it is easy or difficult to become involved with each of the following Guild activities? ExeQuest 2012
Guild ActivitiesINTO students think Running for a Sabbatical Position is difficult to get involved withthrough the Guild, they also feel it is difficult to be part of a committee and run for arepresentative committee.Postgraduates and PGCE students don’t know if it is easy to become part of aCommittee, and postgraduates don’t know how easy it is to run for a representativeposition.Respondents from Tremough don’t know whether it is easy or difficult to become involvedin several of the Guild activities.EU and International students don’t know about running for a representative position, andInternational students find it difficult to be part of a Committee. Do you think it is easy or difficult to become involved with each of the following Guild activities? ExeQuest 2012
Have Your Say Hub & DigitalAwareness of the ‘Have Your Say’ hub on Students just are not interested 47%the Guild website is low, with only 21% ofrespondents cognisant of its existence. Inadequate information given 39% Students don’t understand what itsFeedback shows that awareness is low purpose is 37%because students just aren’t that There are better, alternative ways tointerested, there is a lack of information do the same thing 13%about it and also a lack of understanding. Difficult to use 5% Its existence is Other 3% not well Unless you go to publicised. the guild website regularly you dont really see it. few students frequent the 79% of respondents feel that the Guild services should be guild website making more use of digital solutions to promote their services, for example the advice unit or the societies. Are you aware or unaware of the Have your say hub - this is an area on the Students’ Guild website where ExeQuest 2012 you can submit issues, change policy of the organisation or launch campaigns? Which of the following reasons, do you think best explains why other students may not be aware of the Have your say hub?
University InvestmentAn increase in contact hours is the Increase in contact hours 33%top priority for University investment. No hidden course costs (ie… 29% Reduced costs on campus 27%Respondents would like to see cost Subsidised accommodation 25%savings across the board; no hidden Free or subsidised sports clubs/… 25%costs on their courses, reduced Improved library resource… 24%campus costs, cheaper Increase in the number of… 21%accommodation and free or Smaller class sizes 18%subsidised sports and societies. Improved teaching facilities 18% Better staff student ratio 17%With regards to learning, it is Increased focus on employability 12%important to have smaller classes or a Improved social spaces 10%better staff:student ratio, and an Investment in online learning and… 10%investment in online teaching Improved sporting facilities 8%resources. Increased investment in research 8% Longer opening hours for student… 6% None of these 0% Which of the following do you think should be the priority areas for University investment? ExeQuest 2012
University InvestmentBy the three main levels of study, UG, PGT and PGR, the priority area for investment isbelieved to be an increase in contact hours, improved library resources and an increase inthe number of scholarships and bursaries respectively. UG PGT PGR Improved library Increase in the Increase in contact 37% resource 36% number of 37% hours (books, ebooks, jour… scholarships and… No hidden course Increase in the Improved librarycosts (ie books, field 31% number of 32% resource 35% trips, study… scholarships and… (books, ebooks, jour… Reduced costs on Increase in contact Increased investment 29% 26% 30% campus hours in research Free or subsidised Improved teaching Better staff studentsports clubs/ society 28% 24% 23% facilities ratio membership Subsidised Reduced costs on Improved teaching 28% 22% 22% accommodation campus facilities Which of the following do you think should be the priority areas for University investment? ExeQuest 2012
Summary•The greatest effect of the Guild is felt at the Streatham campus (63% of respondents saying it has apositive effect); students at St Lukes (52%), and even more so at Tremough (63%), feel it makes nodifference to their University experience.•Just over half of the respondents have an average or poor understanding of how the Guild is run andthis varies more by campus; for example at Tremough, nearly three quarters of the students gave thissame response.•41% of respondents believe the Guild works alongside the University, while 31% think it is part of theUniversity.•Of all the Guild’s responsibilities, understanding of Entrepreneurial Support seems to be thelowest, as 38% of respondents don’t know how well the Guild delivers on this.•The majority of Guild activities are viewed as difficult to become involved in, the most difficult beingrunning for a Sabbatical position.•36% of respondents did not vote in the Guild election; this percentage increases for St Lukes andTremough campus students, and also Postgraduate and PGCE students. ExeQuest 2012
MethodologyAll students at the University were invited to take part in this survey, which was sent out bythe Guild.There were a total of 2206 respondents. ExeQuest 2012