How to order online Joomla Support - Returning Customers

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    How to order online Joomla Support - Returning Customers - Presentation Transcript

    1. How to Order Returning Customers www.OpenSourceSupportdesk.com
    2. “ You can order Single Tickets or Prepaid Support online. Please contact us to get a quote for a dedicated Support Contract ”.
      • Order a Support Plan here.
      Click your preferred Support Plan.
      • Click item title or image for a full item description.
      Click ‘Add to Cart’ to order.
    3. Click ‘Add to Cart’ to order. Read full item description.
    4. Either ‘Continue’ or view ‘Cart’. The popup will disappear automatically and redirect you to the Category view. When you add an item to your Cart, a notification will popup.
    5. The Shopping Cart module at the left will be updated per item added to the Cart. Click ‘Show Cart’ to complete the order.
    6. Click ‘Checkout’. Update or delete item in your Cart.
    7. Returning Customer login here.
    8. Leave us a note. Check Terms. Read Return Policy notice. Click ‘Confirm Order’. VAT 19% only when applicable in your country.
    9. You’ll be forwarded to PayPal. Please choose your preferred payment option. Approve the transaction. Read PayPal confirmation. PayPal will redirect you. 1 2 3 4
    10. You will receive a confirmation email from PayPal.
    11. As soon as PayPal redirects you, you can maintain your Account Details. View your order history.
    12. “ Within 4 hours we will execute additional security checks, after which your Support Balance will be updated in the Online Helpdesk.”
    13. View your Support Balance.
    14. Your actual Support Balance.
    15. With a positive Support Balance you will have additional options for submitting Tickets. This entitles you to get technical support for your issues and requests.
    16. With a positive Support Balance you can submit detailed information for your issues or requests in a preformatted Ticket-form. This enables our Support Engineers to respond even faster.
      • Joomla! Support when you need it
      www.OpenSourceSupportdesk.com

    + Michel van AgtmaalMichel van Agtmaal, 2 years ago

    custom

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