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Financial services for women middle east summit


Find out how you can leverage your brand by offering your lady customers excellent banking experiences coupled with an array of lady-specific products and services. visit …

Find out how you can leverage your brand by offering your lady customers excellent banking experiences coupled with an array of lady-specific products and services. visit www.financialserviceswomen.com

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  • 1. FS ME FINANCIAL SERVICES FOR WOMEN MIDDLE EAST SUMMIT The bridg only eve e n and i s, bankin t that nves g, fin tmen Book t for w ance and omen International summit: 29 – 30 November 2010 9 Sept p ay be Interactive workshops: 28 November & 1 December 2010 and ember 2 fore sav 01 Shangri-la Hotel, Dubai, United Arab Emirates US $ e up to 0 7 95 Tailoring wealth management, retail and private banking products to women Key contributions and thought-leadership from: • Tara Dawood, CEO & Founder, Dawood Capital Management & LADIES FUND™ • Mudit Saxena, GM: Head of Retail Banking, Commercial Bank International • Shimi Shah, Former Chief Executive Officer & Chairman, FORSA & Carousel Solutions • Furqan Ahmed, Head of Product Development & Segmentation, ADCB Meethaq • Haifa AlKaylani, Chairman, Arab International Women's Forum (AIWF) • Shamsa Lootha, Head of Al Reem Ladies Banking, Emirates Islamic Bank • Taroub Hasan, Deputy CEO: Abu Dhabi, HSBC Bank • Amit Uppal, Assistant Vice President, Royal Bank of Scotland (RBS) • Dr. Mohamed Badi, Principal for Dubai & New York, BCG Event highlights in 2010: • Haider Mehdi, Former Head Strategic Change Management, Mashreq Bank • Comparing conventional and Shari’a compliant products and understanding • Mohammed Iqbal Mankani, Chief Operating how women perceive them Officer, Dubai Islamic Insurance & Reinsurance Co. (AMAN) • Risk, return and time projections – identifying factors that determine women’s investment appetite • Cyba Audi, Presenter & Producer, Al Arabiya News Channel • Structuring ladies branches and tailoring marketing messages accordingly • Dr. Celia de Anca, Director & Former Diversity Advisor, Center for Diversity in Global • Discussing opportunities in portfolio management, funds, pension and Management & Merrill Lynch retirement plans, trust structures and corporate restructuring • Yousef Hamza, Associate, Envestors MENA • An overview of wealth held by women and growth projections in the • Mirna Sleiman, Senior GCC Banking & Finance Middle East Reporter, Zawya Dow Jones • Laura Hussein, Head of e-Banking, Emirates Bank • Analysing the possibilities in diversified investment and wealth management • Syed Mohsin Ali, Head of SME Banking, Royal for women Bank of Scotland (RBS) • Heather Heydon, Managing Partner, Balthazar • Profting from divisions targeted to women by increasing revenue and Capital MENA market share • Dr. Fatimah Iliasu, Associate Counsel, Abu Dhabi • Introducing Internet and mobile banking initiatives for private banking and Islamic Bank insurance products that meet women’s needs • Akanksha Goel, Founder & Partner, Socialize For more information or to register Tel: +971 4 364 2975 Fax: +971 4 363 1938 Email: enquiry@iqpc.ae www.financialserviceswomen.com Supported by: Lead media partners: Media partners: Researched and developed by:
  • 2. FS FINANCIAL SERVICES FOR WOMEN ME MIDDLE EAST SUMMIT Essential interactive workshops Sunday, 28 November & Wednesday, 1 December 2010 IQPC’s workshops are unique opportunities to spend valuable time with industry experts. These interactive sessions are extended to ensure that you will get to the heart of the conference’s most critical issues and uncover practical solutions you can apply in your own company. Pre-conference workshops - Sunday, 28 November 2010 Post-conference workshop - Wednesday, Workshop A: 08:30 – 12:30 1 December 2010 Strategies for innovating Islamic retail banking through Workshop C: 08:30 – 16:30 diverse products, cards, life insurance and mortgages Maintaining service excellence in private banking: Introduction: Addressing behavioral economics in relationship banking The product innovation process in the Islamic finance industry is Introduction: much slower than in the conventional industry, without innovation Solutions to service excellence is a relationship backed by an the Islamic Banking will become stagnant. This workshop will address how the Islamic finance industry is set to grow without energetic approach to fully understanding your client's business reliance on repackaging conventional products. needs. This workshop will address the challenges and offer solutions on how you can raise your service levels to attract and Benefits of attending: retain your customers. • Discuss innovation and approaches to Islamic Financial Engineering to develop new products Benefits of attending: • Learn how to overcome challenges of cutting-edge product • Determine your current position in service performance and innovation in Islamic finance evaluate what improvements you need to make • Explore the growth and barriers to Islamic product • Identify approaches to creating a special ‘customer focus’ in market diversification a less personal market • Address advances in Islamic retail and private banking • Be prepared for the future: Learn what contingencies are product innovations needed to prepare for the unexpected? • Discuss the roles of Shari’a in facilitating innovation in the • Understand how to exploit service excellence through smart product development process change management techniques • Assess the importance of new product development for the • Take home innovative strategies in customer acquisition survival of the Islamic Finance industry and loyalty Workshop leader: • Improve customer engagement and empowerment by learning Furqan Ahmed, Head of Product Development & Segmentation how to develop enhanced behavioural strategies ADCB Meethaq Workshop leader: Haider Mehdi, Former Head of Strategy & Change Management Workshop B: 13:30 – 16:30 Mashreq Bank Align your brand with her expectations: Marketing for retail banks Introduction: Women are the most powerful consumers and the single largest economic force in the world. This growing sector demands that retail and private banks unleash the purchasing potential of this lucrative consumer base. This workshop will cover aspects of digital marketing and social media strategies for retaining and attracting Related event from Finance iQ: customers through next generation digital media practices. Benefits of attending: • Identify the best way to strengthen your customer touch points • Understand the benefits of social media: Worldwide best practices of banks, fund managers and insurance companies 1-4 Novmeber 2010, Istanbul, Turkey • Learn how to drive transparency, customer and employee www.assetmanagementturkey.com advocacy through social media • Hear best practice approaches to engage potential customers Finance IQ provides news and strategic online: Innovation in online financial services events across Europe, Asia, the US and the • Explore how to build a real time community for your bank Middle East every year, educating almost through focus groups, forums, survey’s and social feedback 5,000 high-level executives annually. Our comprehensive face-to- face and online events provide an unbiased, specialist forum Workshop leader: where you can discuss the issues most important to you. Akanksha Goel, Founder & Partner, Socialize IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programmes, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC’s large scale conferences are market leading “must attend” events for their respective industries. IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Bengaluru, Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.ae For more information or to register Tel: +971 4 364 2975
  • 3. FS Conference day one: Monday, 29 November 2010 ME 08:00 Registration and coffee Innovative products for women 08:30 Chairman’s opening 13:15 Understanding which products women prefer and why • Profiling Middle Eastern women: Understanding their 08:45 Profiting and improving market share through history and knowing the reasons behind what they do opportunities in ladies retail banking • Selling to men and women: Are there tangible differences? • Building a powerful brand for women without stereotyping them • Examining the crucial factors for establishing your bank as Shamsa Lootha, Head of Al Reem Ladies Banking, a leading provider of financial services to women Emirates Islamic Bank • Going beyond aesthetics: Ensuring your ladies division PRESENTATION offers tangible benefits to women 14:00 Key insights: The rise of the insurance sector in the KEYNOTE • Determining what your customers value from your Middle East: Catering to the needs of niche markets financial services to avoid them switching banks • Identifying how financial institutions can work closely with KEY INSIGHTS • Setting the bar: Will increased competition lead to insurance providers by tailoring their products accordingly greater differentiation and innovation in banking? • Developing the Takaful sector for life and personal products • Focusing your resources on strengthening relationships • Discussing the rise of Takaful for a diverse customer base: with valuable customers Evaluating the future for Takaful in the Middle East • Reviewing methods of marketing an attractive multi- Mohammed Iqbal Mankani, Chief Operating Officer, Dubai product offering to existing and new lady customers Islamic Insurance & Reinsurance Co (AMAN) Dr. Mohamed Badi, Principle for Dubai & New York, BCG 14:45 Discussing the proposition for a credit card for women 09:30 Islamic Finance insights - Shari’a compliant product – A significant opportunity for retail bankers development: How to make your Islamic products • Bringing next-generation products targeted to women • Moving toward specific products for mobile and CASE STUDY appealing to a specific group? internet banking • Deciding what features and structures can be replicated • Creating a unique selling proposition to improve your into Islamic Finance transactions and why profitability • Are the ethical aspects of Islamic Finance a key driver in Amit Uppal, Assistant Vice President, Royal Bank of issuing new products for women in particular? Scotland (RBS) • Exploring the roles of the customer and the Shari’a in new product development 15:15 Mid-afternoon refreshments • Creating consumer, corporate and commercial products to different groups: Evaluating the case for the family segment Rebuilding customer value and tailoring your message Furqan Ahmed, Head of Product Development & Segmentation, ADCB Meethaq 15:45 How banks repair brand value and improve customer perceptions through innovative marketing messages 10:15 Mid-morning refreshments • Examining different consumer groups and determining what makes them loyal Customer training and excellence • Understanding the extent to which brands motivate customers and why customers choose certain brands • Communicating the bank’s brand value to customers by 10:45 Best practice methods on providing advice to focusing on women’s characteristics and needs your customers Laura Hussein, Head of e-Banking, Emirates Bank • Enhancing your current training for your financial advisors: Making sure you are certain what your customers think of PRESENTATION 16:30 Interaction and customer management through your service levels KEYNOTE diverse media channels • Integrating training and quality management to help • Evaluating buying life-cycles: Step-by-step strategies for improve performance selling to women and creating powerful long-term relationships • Ensuring your bank promotes trust by communicating • Learning how you can achieve a deeper cognitive and an image of responsibility emotional connection with this customer/client Taroub Hasan, Deputy CEO, Abu Dhabi, HSBC Bank • Examining which demographics and groups are using DISCUSSION or demanding mobile banking PANEL 11:30 Customer service in ladies banking: Meeting customers’ • Promoting mobile banking – what efforts are required to changing expectations encourage adoption? • Determining what value existing customers attribute to • Explaining the role social media plays in financial services: face-to-face contact and how to succeed in training your Gauging your return on investment • Examining new and innovative ideas on capturing this front-line staff audience through social media • Learning the benefits of streamlining your processes for Mudit Saxena, General Manager: Head of Retail Banking, improved performance within your ladies divisions Commercial Bank International • Introducing and implementing a solution that captures vital Gagan Bhalla, General Manager, Middle East & North information across multiple channels and systems Africa, AMRB Haider Mehdi, Former Head of Strategy & Change Management, Mashreq Bank 17:15 Chairman’s closing 12:15 Networking lunch with delegates and speakers 17:30 End of day one Fax: +971 4 363 1938 Email: enquiry@iqpc.ae
  • 4. FS Conference day two: Tuesday, 30 November 2010 ME 08:00 Early morning coffee Leadership and development 08:30 Chairman’s opening 12:00 Leadership in finance: 12 developmental steps that make leaders effective across cultures • Discussing the strengths, weaknesses, opportunities 08:45 Guest keynote address: Women as financial powerhouses and threats for women within the financial sector Tara Dawood, CEO & Founder, Dawood Capital • Understanding how Emotional Intelligence will increase Management & LADIES FUND™ your career options • Enhancing your global perspective on the financial markets to build global business cultures Women and investments Haifa Al Kaylani, Chairman, Arab International Women's Forum 09:30 Discussing opportunities and benefits of Shari’a 12:15 Networking Lunch & Awards Announcement compliant products, Alternative Investments, Private Most influential Investment/Wealth/Fund Manager: Equity and Angel Investing Recognising women’s investment needs. Introduction: At this briefing you will learn from experts who will cover Best Retail/Ladies banking division: Recognising creativity and innovation in ladies banking current market trends in the investment field, they will also Visit www.financialserviceswomen.com to send your discuss which products you should consider investing in as nominations. BREAKFAST BRIEFING the economy recovers. Increasing exposure to alternative assets in a 13:30 In the footsteps of Khadijah al-Kubra: Understanding the value based way of helping women take charge of changing financial market: the their finances • Catering to HNWIs who are interested in expanding the • Discussing Khadijah as the first Venture Capitalist in Islam breadth of their portfolios and her role as a role model • Discussing the technicalities of asset allocation • Khadijah-centric qualities of a successful entrepreneur • Empowering women as leaders to take charge of their • Servicing the institutional client: World class diversification financial destiny strategies for portfolio building Dr. Fatimah Iliasu, Associate Counsel, Abu Dhabi • Opportunities for generating returns in private equity, Islamic Bank hedge funds and real estate 14:15 Supporting the success of women in business: Where • Challenges, opportunities and benefits for choosing does SME banking fit in your consumer portfolio? Shari’a compliant investments • Identifying the best channel for your SME banking services • Examining innovative investment products based on the • Understanding the unique requirements for catering to new economic reality women’s banking needs in the SME sector • Pinpointing the key steps for developing a profitable • Discussing women’s interest in international real-estate SME offering • Understanding the benefits of fiduciary management and Syed Mohsin Ali, Head of SME Banking, Royal Bank of best practice methods post-crisis Scotland • Angel financing: Trends for today’s entrepreneurs 15:00 Mid-afternoon refreshments Moderator & panelists: Cyba Audi, Presenter & Producer, Al Arabiya News Channel 15:30 Opportunities and lessons learned from impact Dr. Celia de Anca, Director & Former Diversity Advisor, investing and microfinance in the GCC • Understanding the role banks and private sector investors Center for Diversity in Global Management & Merrill Lynch play in the development of microfinance PRESENTATION Yousef Hamza, Associate, Envestors MENA • How corporations and private foundations can support KEYNOTE microfinance development 10:45 Mid-morning refreshments • Discussing social impact versus financial return of SRI: Reasons for slow adoption of microfinance in the GCC • Case study: Leveraging microfinance as a model for social 11:15 Do men always survive? Advancing to the next level impact investing through mentorship and implications for how you do Heather Heydon, Managing Partner, Balthazar Capital MENA business, and strategies to achieve success 16:15 Preserving your wealth through investing in Volatile times call for new ways of doing business and long-term products require alike professions to meet and share their best • Exploring new and old sources for information to make practices, build trusted networks and find new business better investment decisions ventures. • Bringing an innovative, modern, young and more commercial vision and strategy into your investment plan KEYNOTE PANEL • How to access information that you and your firm need to • Finding experienced specialists who will choose the best DISCUSSION survive and prosper channels for attractive returns • Making new contacts and nurturing existing relations to • Communicating your needs and goals to your investment manager advance your firm • Identifying sources of wealth and recognising future • Identifying how industry experts have made their portfolios growth projections while tailoring products suited to impermeable for all economic environments short and long-term returns • Exploring ways to differentiate yourself from your competitors • Analyzing diversification and risk management strategies Shimi Shah, Former Chief Executive Officer & Chairman, to protect and grow your wealth FORSA & Carousel Solutions 17:00 Chairman’s closing Mirna Sleiman, Senior GCC Banking & Finance Reporter, Zawya Dow Jones 17:15 End of day two www.financialserviceswomen.com
  • 5. FS FINANCIAL SERVICES FOR WOMEN About your guest speaker: Tara Dawood, CEO & Founder, ME MIDDLE EAST SUMMIT Dawood Capital Management (DCM) & LADIES FUND™ Ms. Dawood has pioneered the concept of financial advisory and support services specially designed for the women and children of Pakistan. This LADIESFUND™ and BABYFUND™ concept has developed an entrepreneurial According to Reuters, women in the GCC alone hold US $40 billion in competence in an untapped segment of women. Tara moved to personal wealth. US $12 billion belongs to Saudi Arabian women, of Pakistan to revamp the venture capital company Pakistan Venture which 75% sits in cash deposits and 20% in unit trusts. Capital Ltd. (PVCL). Due to a high-risk financial environment at that time, she led a team to convert PVCL into DCM and launched DMMF, a The Financial Services for Women Middle East Summit creates a 5 star income fund that is consistently the market leader. She studied at platform for institutions who are offering leading advisory services on Cornell University and Oxford University and has a J.D. from Harvard Shari’a compliant products, appropriate financial vehicles and investment Law School with a Minor in Islamic Banking and Legal Systems. Ms. strategies through tailored wealth management, retail and private Dawood has won numerous distinguished awards, scholarships and banking services targeted only to women. fellowships -- and becoming a member of the New York Bar. Committed to helping those less fortunate, especially Pakistani woman and Accumulated wealth has increased among the growing population children, DCM waives all commission for women, children, charities, disadvantaged and disabled persons. of female professionals. The industry is witnessing the emergence of a specific type of female customer – the traditional holder of inherited capital whose quest for financial sophistication is motivating them to About your keynote presenters: find better ways of investing their money and doing so in an Taroub Hasan, Deputy CEO: Abu Dhabi, HSBC Bank environment that suits their personal style and requirements. Ms. Hasan was the first female UAE National to work as a telecommunications engineer then joined HSBC in February 2003. Prior to her new appointment, she was Benefits of attending the Financial Services for responsible for HSBC’s branch operations and personal banking services throughout Abu Dhabi, managing a team of more than Women Middle East Summit: 150 employees. Taroub has a BSc from Al Ain University and an MBA • Learn how women relate to your products and discover what women from the University of Hull. want from your services • Understand how to implement strategies on structuring ladies Haifa Al Kaylani, Chairman, branches and tailoring your messages accordingly Arab International Women's Forum • Enhance your current customer service practices by learning Mrs. Al Kaylani is well known in international government and business circles as a high impact change agent behavioural aspects of this consumer group focusing on leadership in culture and gender issues. • Learn how to structure internet and mobile banking products to She was named in the The Muslim Power List 2009 honoring 20 leading meet her needs Muslim women in the UK by The Equality and Human Rights • Identify factors that determine women’s investment appetite for long- Commission, the only Arab Muslim woman to be included on the list. term investments Some of Mrs. Al Kaylani’s other roles are Vice President International • Discuss trust structures, real estate investing, retirement plans and The Women’s Leadership Board at Harvard University. She is an sophisticated asset classes outstanding leader and example for every woman across all nationalities. Shimi Shah, Former Chief Executive Officer & Chairman, What your peers are saying? FORSA & Carousel Solutions "Women want someone to walk them through the facts and help them Shimi has been actively involved in angel investing and venture capital for over 15 years and has made over 50 understand their financial options, with clear information, educational investments in early and expansion stage transactions, of materials and more engagement with advisors. Additionally, there is a which many have been successfully exited with superior returns for strong business case for improving the quality of financial services for investors. Shimi was previously Chief Executive Officer for FORSA LLC, women in the Middle East, given the growth of female incomes and where she managed over $100m in proprietary and third party funds. purchasing power." Prior to that Shimi was a Managing Partner at Partnerships UK plc Dr Mohammed Badi, Principal, BCG's Dubai and New York (PUK). She was also Chief Investment Officer at Hanson Capital. Her active career started in private equity and venture capital with 3i plc. She "Very few services are given to women in the field of investments here. holds a Masters in Management as well as a 1st Class Hons degree. Women will be our focus clients. We want to create women's wealth." Fatima Al Jaber, Chairman, Al Bashayer Investment Company Dr. Celia de Anca, Director & Former Diversity Advisor, Center for Diversity in Global Management & Merrill Lynch "We've become increasingly aware that our female customers want Dr. de Anca is a pioneer in managing diversity. She services and products that suit their lifestyles" trains and mentors female entrepreneurs in Latin Faten Abalkhail, Head of Ladies Banking, Saudi Hollandi Bank America and Islamic countries, she has also run and managed educational projects in the Middle East for 10 years. She is an external “People say women here get the rough treatment, but it is actually the advisor for Merrill Lynch's Diversity and Inclusion Council (London) and other way around, they can do with their money what they want” received the Business Woman of the Year award in 2008 presented at Shamsa Lootah, Head of Al Reem Ladies Banking, Emirates the Madrid Business Woman Organisation. She holds masters degrees Islamic Bank (EIB) in International Relations and European Community Studies. Visit www.financialserviceswomen.com for full speaker bio’s and Who will you meet at the Financial Services for programme updates. Women Middle East Summit? This event brings together all practitioners and seniors who have a Sponsorship & exhibition opportunities hand in developing this fast growing sector. Only at the Financial Services for Women Middle East Summit will the highest-level decision makers attend in one place at one time. Head of Retail Banking Family Offices • Can you afford to miss out on this opportunity? Head of Ladies Banking Investment Directors / Advisors • Do you have a product or service that our senior decision-makers and Head of Consumer Banking Fund Managers influencers need? Head of Premium Banking Relationship Directors Head of Branches CEO’s, CIO’s and female We have a range of business development / marketing and sales Head of Sales & Marketing entrepreneurs across the solutions that will be tailored to specifically deliver on your business objectives. For more details, call +971 4 364 2975 or email Head of Private Banking Middle East Head of Wealth & Asset sponsorship@iqpc.ae Management
  • 6. FS FINANCIAL SERVICES FOR WOMEN International summit 29 – 30 November 2010 Interactive workshops Online: Phone: 5 WAYS TO REGISTER www.financialserviceswomen.com +971 4 364 2975 ME MIDDLE EAST SUMMIT 28 November & 1 December 2010 Fax: +971 4 363 1938 Shangri-la Hotel, Dubai, United Arab Emirates Email: enquiry@iqpc.ae Post: IQPC Dubai FZ LLC REGISTRATION PO Box 502397 Dubai, UAE Event Code: 19329.001 Please complete in BLOCK CAPITALS as information Please do not remove this label even if it is not addressed TEAM DISCOUNTS is used to produce delegate badges. to you.Your Priority Registration Code is printed on the Please photocopy for multiple bookings. top of the label below. Please quote it when registering: Team discounts available on request. Call +971 4 364 2975 for more information. VENUE & ACCOMMODATION Shangri-La Hotel, Dubai, UAE Sheikh Zayed Road Dubai P.O.Box 75880 United Arab Emirates Tel: +971 4 4052814 Fax: +971 4 3438704 Email: Email: sldb@shangri-la.com Online: www.shangri-la.com VENUE & ACCOMMODATION: PRIORITY BOOKING FORM Hotel and travel costs are not included in the registration fee. • Discounts cannot be combined. • Payment prior to conference is mandatory for attendance. For assistance in your travel and accommodation requirements, • Discounts are not valid if payment is received after • Discounts DO NOT apply to workshop(s)-only bookings. please refer to details below: closing date. Room Reservation Special / corporate rate for room accommodation is available in the hotel. You may contact the hotel directly as per the details CONFERENCE PRICES above quoting IQPC Middle East or the name of the conference. Conference package Before Before Before Standard Flight reservation: 9 September 2010 7 October 2010 4 November 2010 price Contact Anuj Sachev or Charo Marie at SNTTA Travel & Tours LLC Dubai. Gold package (Conference + 2 workshop days) US $4,500 US $4,796 US $4,973 US $5,295 Email: iqpc@snttadubai.com (Save US $795) (Save US $499) (Save US $322) Tel: +971 4 282 9000 Fax: +971 4 282 9988 Silver package www.sntta.com (Conference + 1 workshop day) US $3,312 US $3,507 US $3,702 US $3,897 (Save US $585) (Save US $390) (Save US $195) Please book at the earliest for your convenience Conference only US $2,125 US $2,250 US $2,375 US $2,499 CONFERENCE DOCUMENTATION (Save US $374) (Save US $249) (Save US $124) If you cannot make the dates you can still access all of the presentations delivered throughout the conference days for just US $450, post event. Contact us on +971 4 364 2975 for further details. DELEGATE DETAILS PAYMENT: DELEGATE 1 Mr Mrs Ms Dr Other • Payment is due in full at the time of registration and includes lunches, refreshments and detailed conference materials. First Name: Surname: • Your registration will not be confirmed until payment is received and may be subject to cancellation. Email: Telephone: • If a booking is received 10 working days before the conference a credit card number will be required to confirm your place, likewise if full Job Title: Department: payment has not been received before the conference date. Organisation: Nature of business: DISCOUNTS: • All 'Early Bird' Discounts require payment at time of registration and Address: before the cut-off date in order to receive any discount. • Any other discounts offered by IQPC (including team discounts) must Postcode: Country: also require payment at the time of registration. • All discount offers cannot be combined with any other offer. Telephone: Fax: CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY: Dept. Head: Training Manager: • You may substitute delegates at any time by providing reasonable advance notice to IQPC. Name of person completing form if different from delegate: • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at Signature: Date: another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the I agree to IQPC’s payment terms contract fee will be retained by IQPC for all permitted cancellations. If you have not received an acknowledgement before the conference, please call us to confirm your booking. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. PAYMENT METHOD • In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this We also accept payment by the following methods: credit for another IQPC event to be mutually agreed with IQPC, which By Credit Card must occur within one year from the date of cancellation. Please debit my credit card: Visa Mastercard American Express • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you Card No: will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which Valid From: Expiry Date: Issue Number: must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. Card Holder’s name: Signature: There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a Card billing address: (if different from Co.address) substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act Country: Postcode: of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. Cheque / Bank Draft: Made payable to IQPC FZ LLC For purposes of this clause, a fortuitous event shall include, but not be By Direct Transfer: Please quote AE 19329.001 with remittance advice limited to: war, fire, labor strike, extreme weather or other emergency. PROGRAM CHANGES : IQPC Bank Details: Account name: INTL QUALITY & PROD CEN FZ LLC • Please note that speakers and topics were confirmed at the time of Account No.: 020 – 879714 - 100 Swift Code: BBME AEAD publishing; however, circumstances beyond the control of the HSBC Bank Middle East Limited, Bur Dubai Branch, P.O. Box: 66, Dubai, UAE. organisers may necessitate substitutions, alterations or cancellations All Bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount. of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Please tick the appropriate box if you would like to pay by one of these methods and our customer services team Any substitutions or alterations will be updated on our web page will contact you directly to finalise the payment. as soon as possible. PAYMENT TERMS YOUR DETAILS: Please email our database manager Payment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a credit card number to at enquiry@iqpc.ae and inform him/her confirm your place. Payment prior to the event is mandatory for attendance. All bookings gaining the early bird discount must be paid of any incorrect details which will be before the early bird date, otherwise the full rate will be applied and charged. In these instances, payment of the full amount will be amended accordingly. required before entry to the event.