Financial services for women middle east summit


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Financial services for women middle east summit

  1. 1. Researched and developed by: SF ME FINANCIAL SERVICES FOR WOMEN MIDDLE EAST SUMMIT International summit: 29 – 30 November 2010 Interactive workshops: 28 November & 1 December 2010 Shangri-la Hotel, Dubai, United Arab Emirates The only event that bridges, banking, finance and investment for women Book and pay before 9 September 2010 and save up toUS $795 Tailoring wealth management, retail and private banking products to women For more information or to register Tel: +971 4 364 2975 Fax: +971 4 363 1938 Email: Key contributions and thought-leadership from: • Tara Dawood, CEO & Founder, Dawood Capital Management & LADIES FUND™ • Mudit Saxena, GM: Head of Retail Banking, Commercial Bank International • Shimi Shah, Former Chief Executive Officer & Chairman, FORSA & Carousel Solutions • Furqan Ahmed, Head of Product Development & Segmentation, ADCB Meethaq • Haifa AlKaylani, Chairman, Arab International Women's Forum (AIWF) • Shamsa Lootha, Head of Al Reem Ladies Banking, Emirates Islamic Bank • Taroub Hasan, Deputy CEO: Abu Dhabi, HSBC Bank • Amit Uppal, Assistant Vice President, Royal Bank of Scotland (RBS) • Dr. Mohamed Badi, Principal for Dubai & New York, BCG • Haider Mehdi, Former Head Strategic Change Management, Mashreq Bank • Mohammed Iqbal Mankani, Chief Operating Officer, Dubai Islamic Insurance & Reinsurance Co. (AMAN) • Cyba Audi, Presenter & Producer, Al Arabiya News Channel • Dr. Celia de Anca, Director & Former Diversity Advisor, Center for Diversity in Global Management & Merrill Lynch • Yousef Hamza, Associate, Envestors MENA • Mirna Sleiman, Senior GCC Banking & Finance Reporter, Zawya Dow Jones • Laura Hussein, Head of e-Banking, Emirates Bank • Syed Mohsin Ali, Head of SME Banking, Royal Bank of Scotland (RBS) • Heather Heydon, Managing Partner, Balthazar Capital MENA • Dr. Fatimah Iliasu, Associate Counsel, Abu Dhabi Islamic Bank • Akanksha Goel, Founder & Partner, Socialize • Comparing conventional and Shari’a compliant products and understanding how women perceive them • Risk, return and time projections – identifying factors that determine women’s investment appetite • Structuring ladies branches and tailoring marketing messages accordingly • Discussing opportunities in portfolio management, funds, pension and retirement plans, trust structures and corporate restructuring • An overview of wealth held by women and growth projections in the Middle East • Analysing the possibilities in diversified investment and wealth management for women • Profting from divisions targeted to women by increasing revenue and market share • Introducing Internet and mobile banking initiatives for private banking and insurance products that meet women’s needs Media partners:Supported by: Event highlights in 2010: Lead media partners:
  2. 2. IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programmes, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC’s large scale conferences are market leading “must attend” events for their respective industries. IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Bengaluru, Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. For more information or to register Tel: +971 4 364 2975 SF ME FINANCIAL SERVICES FOR WOMEN MIDDLE EAST SUMMIT IQPC’s workshops are unique opportunities to spend valuable time with industry experts. These interactive sessions are extended to ensure that you will get to the heart of the conference’s most critical issues and uncover practical solutions you can apply in your own company. Essential interactive workshops Sunday, 28 November & Wednesday, 1 December 2010 Pre-conference workshops - Sunday, 28 November 2010 Workshop A: 08:30 – 12:30 Strategies for innovating Islamic retail banking through diverse products, cards, life insurance and mortgages Introduction: The product innovation process in the Islamic finance industry is much slower than in the conventional industry, without innovation the Islamic Banking will become stagnant. This workshop will address how the Islamic finance industry is set to grow without reliance on repackaging conventional products. Benefits of attending: • Discuss innovation and approaches to Islamic Financial Engineering to develop new products • Learn how to overcome challenges of cutting-edge product innovation in Islamic finance • Explore the growth and barriers to Islamic product market diversification • Address advances in Islamic retail and private banking product innovations • Discuss the roles of Shari’a in facilitating innovation in the product development process • Assess the importance of new product development for the survival of the Islamic Finance industry Workshop leader: Furqan Ahmed, Head of Product Development & Segmentation ADCB Meethaq Workshop B: 13:30 – 16:30 Align your brand with her expectations: Marketing for retail banks Introduction: Women are the most powerful consumers and the single largest economic force in the world. This growing sector demands that retail and private banks unleash the purchasing potential of this lucrative consumer base. This workshop will cover aspects of digital marketing and social media strategies for retaining and attracting customers through next generation digital media practices. Benefits of attending: • Identify the best way to strengthen your customer touch points • Understand the benefits of social media: Worldwide best practices of banks, fund managers and insurance companies • Learn how to drive transparency, customer and employee advocacy through social media • Hear best practice approaches to engage potential customers online: Innovation in online financial services • Explore how to build a real time community for your bank through focus groups, forums, survey’s and social feedback Workshop leader: Akanksha Goel, Founder & Partner, Socialize Post-conference workshop - Wednesday, 1 December 2010 Workshop C: 08:30 – 16:30 Maintaining service excellence in private banking: Addressing behavioral economics in relationship banking Introduction: Solutions to service excellence is a relationship backed by an energetic approach to fully understanding your client's business needs. This workshop will address the challenges and offer solutions on how you can raise your service levels to attract and retain your customers. Benefits of attending: • Determine your current position in service performance and evaluate what improvements you need to make • Identify approaches to creating a special ‘customer focus’ in a less personal market • Be prepared for the future: Learn what contingencies are needed to prepare for the unexpected? • Understand how to exploit service excellence through smart change management techniques • Take home innovative strategies in customer acquisition and loyalty • Improve customer engagement and empowerment by learning how to develop enhanced behavioural strategies Workshop leader: Haider Mehdi, Former Head of Strategy & Change Management Mashreq Bank Related event from Finance iQ: 1-4 Novmeber 2010, Istanbul, Turkey Finance IQ provides news and strategic events across Europe, Asia, the US and the Middle East every year, educating almost 5,000 high-level executives annually. Our comprehensive face-to- face and online events provide an unbiased, specialist forum where you can discuss the issues most important to you.
  3. 3. Fax: +971 4 363 1938 Email: SF ME Conference day one: Monday, 29 November 2010 08:00 Registration and coffee 08:30 Chairman’s opening 08:45 Profiting and improving market share through opportunities in ladies retail banking • Examining the crucial factors for establishing your bank as a leading provider of financial services to women • Going beyond aesthetics: Ensuring your ladies division offers tangible benefits to women • Determining what your customers value from your financial services to avoid them switching banks • Setting the bar: Will increased competition lead to greater differentiation and innovation in banking? • Focusing your resources on strengthening relationships with valuable customers • Reviewing methods of marketing an attractive multi- product offering to existing and new lady customers Dr. Mohamed Badi, Principle for Dubai & New York, BCG 09:30 Islamic Finance insights - Shari’a compliant product development: How to make your Islamic products appealing to a specific group? • Deciding what features and structures can be replicated into Islamic Finance transactions and why • Are the ethical aspects of Islamic Finance a key driver in issuing new products for women in particular? • Exploring the roles of the customer and the Shari’a in new product development • Creating consumer, corporate and commercial products to different groups: Evaluating the case for the family segment Furqan Ahmed, Head of Product Development & Segmentation, ADCB Meethaq 10:15 Mid-morning refreshments Customer training and excellence 10:45 Best practice methods on providing advice to your customers • Enhancing your current training for your financial advisors: Making sure you are certain what your customers think of your service levels • Integrating training and quality management to help improve performance • Ensuring your bank promotes trust by communicating an image of responsibility Taroub Hasan, Deputy CEO, Abu Dhabi, HSBC Bank 11:30 Customer service in ladies banking: Meeting customers’ changing expectations • Determining what value existing customers attribute to face-to-face contact and how to succeed in training your front-line staff • Learning the benefits of streamlining your processes for improved performance within your ladies divisions • Introducing and implementing a solution that captures vital information across multiple channels and systems Haider Mehdi, Former Head of Strategy & Change Management, Mashreq Bank 12:15 Networking lunch with delegates and speakers Innovative products for women 13:15 Understanding which products women prefer and why • Profiling Middle Eastern women: Understanding their history and knowing the reasons behind what they do • Selling to men and women: Are there tangible differences? • Building a powerful brand for women without stereotyping them Shamsa Lootha, Head of Al Reem Ladies Banking, Emirates Islamic Bank 14:00 Key insights: The rise of the insurance sector in the Middle East: Catering to the needs of niche markets • Identifying how financial institutions can work closely with insurance providers by tailoring their products accordingly • Developing the Takaful sector for life and personal products • Discussing the rise of Takaful for a diverse customer base: Evaluating the future for Takaful in the Middle East Mohammed Iqbal Mankani, Chief Operating Officer, Dubai Islamic Insurance & Reinsurance Co (AMAN) 14:45 Discussing the proposition for a credit card for women – A significant opportunity for retail bankers • Bringing next-generation products targeted to women • Moving toward specific products for mobile and internet banking • Creating a unique selling proposition to improve your profitability Amit Uppal, Assistant Vice President, Royal Bank of Scotland (RBS) 15:15 Mid-afternoon refreshments Rebuilding customer value and tailoring your message 15:45 How banks repair brand value and improve customer perceptions through innovative marketing messages • Examining different consumer groups and determining what makes them loyal • Understanding the extent to which brands motivate customers and why customers choose certain brands • Communicating the bank’s brand value to customers by focusing on women’s characteristics and needs Laura Hussein, Head of e-Banking, Emirates Bank 16:30 Interaction and customer management through diverse media channels • Evaluating buying life-cycles: Step-by-step strategies for selling to women and creating powerful long-term relationships • Learning how you can achieve a deeper cognitive and emotional connection with this customer/client • Examining which demographics and groups are using or demanding mobile banking • Promoting mobile banking – what efforts are required to encourage adoption? • Explaining the role social media plays in financial services: Gauging your return on investment • Examining new and innovative ideas on capturing this audience through social media Mudit Saxena, General Manager: Head of Retail Banking, Commercial Bank International Gagan Bhalla, General Manager, Middle East & North Africa, AMRB 17:15 Chairman’s closing 17:30 End of day one KEYNOTE PRESENTATION KEYNOTE PRESENTATION KEYINSIGHTSCASESTUDYPANEL DISCUSSION
  4. 4. SF ME Conference day two: Tuesday, 30 November 2010 08:00 Early morning coffee 08:30 Chairman’s opening 08:45 Guest keynote address: Women as financial powerhouses Tara Dawood, CEO & Founder, Dawood Capital Management & LADIES FUND™ Women and investments 09:30 Discussing opportunities and benefits of Shari’a compliant products, Alternative Investments, Private Equity and Angel Investing Introduction: At this briefing you will learn from experts who will cover current market trends in the investment field, they will also discuss which products you should consider investing in as the economy recovers. Increasing exposure to alternative assets in a changing financial market: • Catering to HNWIs who are interested in expanding the breadth of their portfolios • Discussing the technicalities of asset allocation • Servicing the institutional client: World class diversification strategies for portfolio building • Opportunities for generating returns in private equity, hedge funds and real estate • Challenges, opportunities and benefits for choosing Shari’a compliant investments • Examining innovative investment products based on the new economic reality • Discussing women’s interest in international real-estate • Understanding the benefits of fiduciary management and best practice methods post-crisis • Angel financing: Trends for today’s entrepreneurs Moderator & panelists: Cyba Audi, Presenter & Producer, Al Arabiya News Channel Dr. Celia de Anca, Director & Former Diversity Advisor, Center for Diversity in Global Management & Merrill Lynch Yousef Hamza, Associate, Envestors MENA 10:45 Mid-morning refreshments 11:15 Do men always survive? Advancing to the next level through mentorship and implications for how you do business, and strategies to achieve success Volatile times call for new ways of doing business and require alike professions to meet and share their best practices, build trusted networks and find new business ventures. • How to access information that you and your firm need to survive and prosper • Making new contacts and nurturing existing relations to advance your firm • Identifying how industry experts have made their portfolios impermeable for all economic environments • Exploring ways to differentiate yourself from your competitors Shimi Shah, Former Chief Executive Officer & Chairman, FORSA & Carousel Solutions Mirna Sleiman, Senior GCC Banking & Finance Reporter, Zawya Dow Jones Leadership and development 12:00 Leadership in finance: 12 developmental steps that make leaders effective across cultures • Discussing the strengths, weaknesses, opportunities and threats for women within the financial sector • Understanding how Emotional Intelligence will increase your career options • Enhancing your global perspective on the financial markets to build global business cultures Haifa Al Kaylani, Chairman, Arab International Women's Forum 12:15 Networking Lunch & Awards Announcement Most influential Investment/Wealth/Fund Manager: Recognising women’s investment needs. Best Retail/Ladies banking division: Recognising creativity and innovation in ladies banking Visit to send your nominations. 13:30 In the footsteps of Khadijah al-Kubra: Understanding the value based way of helping women take charge of the their finances • Discussing Khadijah as the first Venture Capitalist in Islam and her role as a role model • Khadijah-centric qualities of a successful entrepreneur • Empowering women as leaders to take charge of their financial destiny Dr. Fatimah Iliasu, Associate Counsel, Abu Dhabi Islamic Bank 14:15 Supporting the success of women in business: Where does SME banking fit in your consumer portfolio? • Identifying the best channel for your SME banking services • Understanding the unique requirements for catering to women’s banking needs in the SME sector • Pinpointing the key steps for developing a profitable SME offering Syed Mohsin Ali, Head of SME Banking, Royal Bank of Scotland 15:00 Mid-afternoon refreshments 15:30 Opportunities and lessons learned from impact investing and microfinance in the GCC • Understanding the role banks and private sector investors play in the development of microfinance • How corporations and private foundations can support microfinance development • Discussing social impact versus financial return of SRI: Reasons for slow adoption of microfinance in the GCC • Case study: Leveraging microfinance as a model for social impact investing Heather Heydon, Managing Partner, Balthazar Capital MENA 16:15 Preserving your wealth through investing in long-term products • Exploring new and old sources for information to make better investment decisions • Bringing an innovative, modern, young and more commercial vision and strategy into your investment plan • Finding experienced specialists who will choose the best channels for attractive returns • Communicating your needs and goals to your investment manager • Identifying sources of wealth and recognising future growth projections while tailoring products suited to short and long-term returns • Analyzing diversification and risk management strategies to protect and grow your wealth 17:00 Chairman’s closing 17:15 End of day two BREAKFASTBRIEFINGKEYNOTEPANEL DISCUSSION KEYNOTE PRESENTATION
  5. 5. SF ME FINANCIAL SERVICES FOR WOMEN MIDDLE EAST SUMMIT According to Reuters, women in the GCC alone hold US $40 billion in personal wealth. US $12 billion belongs to Saudi Arabian women, of which 75% sits in cash deposits and 20% in unit trusts. The Financial Services for Women Middle East Summit creates a platform for institutions who are offering leading advisory services on Shari’a compliant products, appropriate financial vehicles and investment strategies through tailored wealth management, retail and private banking services targeted only to women. Accumulated wealth has increased among the growing population of female professionals. The industry is witnessing the emergence of a specific type of female customer – the traditional holder of inherited capital whose quest for financial sophistication is motivating them to find better ways of investing their money and doing so in an environment that suits their personal style and requirements. Benefits of attending the Financial Services for Women Middle East Summit: • Learn how women relate to your products and discover what women want from your services • Understand how to implement strategies on structuring ladies branches and tailoring your messages accordingly • Enhance your current customer service practices by learning behavioural aspects of this consumer group • Learn how to structure internet and mobile banking products to meet her needs • Identify factors that determine women’s investment appetite for long- term investments • Discuss trust structures, real estate investing, retirement plans and sophisticated asset classes What your peers are saying? "Women want someone to walk them through the facts and help them understand their financial options, with clear information, educational materials and more engagement with advisors. Additionally, there is a strong business case for improving the quality of financial services for women in the Middle East, given the growth of female incomes and purchasing power." Dr Mohammed Badi, Principal, BCG's Dubai and New York "Very few services are given to women in the field of investments here. Women will be our focus clients. We want to create women's wealth." Fatima Al Jaber, Chairman, Al Bashayer Investment Company "We've become increasingly aware that our female customers want services and products that suit their lifestyles" Faten Abalkhail, Head of Ladies Banking, Saudi Hollandi Bank “People say women here get the rough treatment, but it is actually the other way around, they can do with their money what they want” Shamsa Lootah, Head of Al Reem Ladies Banking, Emirates Islamic Bank (EIB) Who will you meet at the Financial Services for Women Middle East Summit? This event brings together all practitioners and seniors who have a hand in developing this fast growing sector. Sponsorship & exhibition opportunities Only at the Financial Services for Women Middle East Summit will the highest-level decision makers attend in one place at one time. • Can you afford to miss out on this opportunity? • Do you have a product or service that our senior decision-makers and influencers need? We have a range of business development / marketing and sales solutions that will be tailored to specifically deliver on your business objectives. For more details, call +971 4 364 2975 or email About your guest speaker: Tara Dawood, CEO & Founder, Dawood Capital Management (DCM) & LADIES FUND™ Ms. Dawood has pioneered the concept of financial advisory and support services specially designed for the women and children of Pakistan. This LADIESFUND™ and BABYFUND™ concept has developed an entrepreneurial competence in an untapped segment of women. Tara moved to Pakistan to revamp the venture capital company Pakistan Venture Capital Ltd. (PVCL). Due to a high-risk financial environment at that time, she led a team to convert PVCL into DCM and launched DMMF, a 5 star income fund that is consistently the market leader. She studied at Cornell University and Oxford University and has a J.D. from Harvard Law School with a Minor in Islamic Banking and Legal Systems. Ms. Dawood has won numerous distinguished awards, scholarships and fellowships -- and becoming a member of the New York Bar. Committed to helping those less fortunate, especially Pakistani woman and children, DCM waives all commission for women, children, charities, disadvantaged and disabled persons. About your keynote presenters: Taroub Hasan, Deputy CEO: Abu Dhabi, HSBC Bank Ms. Hasan was the first female UAE National to work as a telecommunications engineer then joined HSBC in February 2003. Prior to her new appointment, she was responsible for HSBC’s branch operations and personal banking services throughout Abu Dhabi, managing a team of more than 150 employees. Taroub has a BSc from Al Ain University and an MBA from the University of Hull. Haifa Al Kaylani, Chairman, Arab International Women's Forum Mrs. Al Kaylani is well known in international government and business circles as a high impact change agent focusing on leadership in culture and gender issues. She was named in the The Muslim Power List 2009 honoring 20 leading Muslim women in the UK by The Equality and Human Rights Commission, the only Arab Muslim woman to be included on the list. Some of Mrs. Al Kaylani’s other roles are Vice President International The Women’s Leadership Board at Harvard University. She is an outstanding leader and example for every woman across all nationalities. Shimi Shah, Former Chief Executive Officer & Chairman, FORSA & Carousel Solutions Shimi has been actively involved in angel investing and venture capital for over 15 years and has made over 50 investments in early and expansion stage transactions, of which many have been successfully exited with superior returns for investors. Shimi was previously Chief Executive Officer for FORSA LLC, where she managed over $100m in proprietary and third party funds. Prior to that Shimi was a Managing Partner at Partnerships UK plc (PUK). She was also Chief Investment Officer at Hanson Capital. Her active career started in private equity and venture capital with 3i plc. She holds a Masters in Management as well as a 1st Class Hons degree. Dr. Celia de Anca, Director & Former Diversity Advisor, Center for Diversity in Global Management & Merrill Lynch Dr. de Anca is a pioneer in managing diversity. She trains and mentors female entrepreneurs in Latin America and Islamic countries, she has also run and managed educational projects in the Middle East for 10 years. She is an external advisor for Merrill Lynch's Diversity and Inclusion Council (London) and received the Business Woman of the Year award in 2008 presented at the Madrid Business Woman Organisation. She holds masters degrees in International Relations and European Community Studies. Visit for full speaker bio’s and programme updates. Head of Retail Banking Head of Ladies Banking Head of Consumer Banking Head of Premium Banking Head of Branches Head of Sales & Marketing Head of Private Banking Head of Wealth & Asset Management Family Offices Investment Directors / Advisors Fund Managers Relationship Directors CEO’s, CIO’s and female entrepreneurs across the Middle East
  6. 6. CONFERENCE PRICES • Discounts cannot be combined. • Discounts are not valid if payment is received after closing date. • Payment prior to conference is mandatory for attendance. • Discounts DO NOT apply to workshop(s)-only bookings. Event Code: 19329.001 Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings. Please do not remove this label even if it is not addressed to you.Your Priority Registration Code is printed on the top of the label below. Please quote it when registering: DELEGATE 1 Mr Mrs Ms Dr Other First Name: Surname: Email: Telephone: Job Title: Department: Organisation: Nature of business: Address: Postcode: Country: Telephone: Fax: Dept. Head: Training Manager: Name of person completing form if different from delegate: Signature: Date: I agree to IQPC’s payment terms If you have not received an acknowledgement before the conference, please call us to confirm your booking. PAYMENT TERMS Payment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a credit card number to confirm your place. Payment prior to the event is mandatory for attendance. All bookings gaining the early bird discount must be paid before the early bird date, otherwise the full rate will be applied and charged. In these instances, payment of the full amount will be required before entry to the event. PAYMENT METHOD We also accept payment by the following methods: By Credit Card Please debit my credit card: Visa Mastercard American Express Card No: Valid From: Expiry Date: Issue Number: Card Holder’s name: Signature: Card billing address: (if different from Co.address) Country: Postcode: Cheque / Bank Draft: Made payable to IQPC FZ LLC By Direct Transfer: Please quote AE 19329.001 with remittance advice IQPC Bank Details: Account name: INTL QUALITY & PROD CEN FZ LLC Account No.: 020 – 879714 - 100 Swift Code: BBME AEAD HSBC Bank Middle East Limited, Bur Dubai Branch, P.O. Box: 66, Dubai, UAE. All Bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount. Please tick the appropriate box if you would like to pay by one of these methods and our customer services team will contact you directly to finalise the payment. REGISTRATION PRIORITY BOOKING FORM DELEGATE DETAILS 5 WAYS TO REGISTER Online: Phone: +971 4 364 2975 Fax: +971 4 363 1938 Email: Post: IQPC Dubai FZ LLC PO Box 502397 Dubai, UAE TEAM DISCOUNTS Team discounts available on request. Call +971 4 364 2975 for more information. VENUE & ACCOMMODATION Shangri-La Hotel, Dubai, UAE Sheikh Zayed Road Dubai P.O.Box 75880 United Arab Emirates Tel: +971 4 4052814 Fax: +971 4 3438704 Email: Email: Online: VENUE & ACCOMMODATION: Hotel and travel costs are not included in the registration fee. For assistance in your travel and accommodation requirements, please refer to details below: Room Reservation Special / corporate rate for room accommodation is available in the hotel. You may contact the hotel directly as per the details above quoting IQPC Middle East or the name of the conference. Flight reservation: Contact Anuj Sachev or Charo Marie at SNTTA Travel & Tours LLC Dubai. Email: Tel: +971 4 282 9000 Fax: +971 4 282 9988 Please book at the earliest for your convenience CONFERENCE DOCUMENTATION If you cannot make the dates you can still access all of the presentations delivered throughout the conference days for just US $450, post event. Contact us on +971 4 364 2975 for further details. PAYMENT: • Payment is due in full at the time of registration and includes lunches, refreshments and detailed conference materials. • Your registration will not be confirmed until payment is received and may be subject to cancellation. • If a booking is received 10 working days before the conference a credit card number will be required to confirm your place, likewise if full payment has not been received before the conference date. DISCOUNTS: • All 'Early Bird' Discounts require payment at time of registration and before the cut-off date in order to receive any discount. • Any other discounts offered by IQPC (including team discounts) must also require payment at the time of registration. • All discount offers cannot be combined with any other offer. CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY: • You may substitute delegates at any time by providing reasonable advance notice to IQPC. • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. • In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. PROGRAM CHANGES : • Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible. YOUR DETAILS: Please email our database manager at and inform him/her of any incorrect details which will be amended accordingly. SF ME FINANCIAL SERVICES FOR WOMEN MIDDLE EAST SUMMIT International summit 29 – 30 November 2010 Interactive workshops 28 November & 1 December 2010 Shangri-la Hotel, Dubai, United Arab Emirates Conference package Before Before Before Standard 9 September 2010 7 October 2010 4 November 2010 price Gold package (Conference + 2 workshop days) US $4,500 US $4,796 US $4,973 US $5,295 (Save US $795) (Save US $499) (Save US $322) Silver package (Conference + 1 workshop day) US $3,312 US $3,507 US $3,702 US $3,897 (Save US $585) (Save US $390) (Save US $195) Conference only US $2,125 US $2,250 US $2,375 US $2,499 (Save US $374) (Save US $249) (Save US $124)