Cold Chain MENA 2010

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IQPC’s Cold Chain MENA summit will combine Supply Chain, Logistics and Quality leaders from Multi-national biopharma companies from the region and around the world as well as government and regulatory figures to discuss issues and proposed solutions that may occur across the supply chain.

For more information, visit www.coldchainmena.com

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Cold Chain MENA 2010

  1. 1. For more information or to register Tel: +971 4 364 2975 Fax: +971 4 363 1938 Email: enquiry@iqpc.ae www.coldchainmena.com Outstanding insight into the MENA Cold Chain market from: • Rafik H. Bishara, PhD, Technical Advisor and Chair, Pharmaceutical Cold Chain Interest Group (PCCIG) • Dhafir Al-Azawie, Senior Quality Operations Manager, Pfizer, UAE • Hala ElKomy, VP-Technical Affairs, HoldiPharma, Egypt • Abdullah Sabban, Site Director, GlaxoSmithKline, Saudi Arabia • Dr. Amin Al Amiri, Executive Director for Medical Practices and Licenses, Ministry of Health, UAE • Atef Helal, MCAM- SEMEA, AstraZeneca, Egypt • Khaldoun Ghanayem, Logistics Manager, Sanofi-Aventis, Saudi Arabia • Tony Wright, Managing Director, Excelsius and IATA Time and Temperature Task Force, UK • Umit Kartogluu, PhD, Scientist, World Health Organization (WHO), Switzerland • Salma Ali Saif Bin Hareb, CEO, Economic Zones World, UAE • Dave Harris, Director International Logistics Services, Foreign Investment Office, Government of Dubai, UAE You will hear from and develop ideas with expert speakers in Cold Chain Management across MENA covering: • Best practice methods of controlling and monitoring temperature across the cold chain in the MENA region • Overcoming regional regulatory hurdles and updates on global regional changes • Cost-effective innovative tools and technologies in the MENA market Other speakers include: Supported by: Sponsors: Promoting best practice in pharmaceutical cold chain management across the Middle East and North Africa International summit: 8 - 9 November 2010 Interactive workshops: 7 & 10 November 2010 Grand Millennium Dubai, UAE Book before19 September2010 andsave up toUS $500! Media partners: Associate sponsor: Exhibitor:
  2. 2. Essential interactive workshops Sunday 7 November 2010 & Wednesday 10 November 2010 IQPC’s workshops are unique opportunities to spend valuable time with industry experts. These interactive sessions are extended to ensure that you will get to the heart of the conference’s most critical issues and uncover practical solutions you can apply in your own company. For more information or to register - Tel: +971 4 364 2975 “IQPC delivers a cohesive delegation of life science and pharmaceutical cold chain professionals that you will not find in any other event” VP Bio-Pharma Healthcare Services, Cavalier Logistics IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programmes, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC’s large scale conferences are market leading “must attend” events for their respective industries. IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Bengaluru, Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.ae Pre-conference workshop day one Sunday 7 November 2010, 09:00 - 13:00 Security and Temperature-Control for Global Good Distribution Practices Transportation (GDPT) This workshop will facilitate a discussion of considerations for choosing a transportation method, including international regulations, shipping environments and the strengths and weaknesses of available temperature control options for ground, air, and ocean transport. The group will discuss solution options and criteria for designing best practice transportation systems and procedures that appropriately blend the needs of their product, business, and available services. We will also explore the effectiveness of various choices through interactive discussions and case studies. The workshop will allow the participants to gain insight into carrier security methods and quality systems for both standard and temperature-controlled transposttation including: • Strategies for implementing best practices for achieving high quality and safety during transport • Effective procedures to address transport security risk issues • Applying the available options to specific product supply chain, distribution chain or clinical research need How you will benefit: Through case studies of real-life examples and interactive exercises, you will understand how transport systems can be designed to significantly reduce or eliminate common problems in domestic and international transport. You will gain an appreciation for the relative costs and benefits of achieving your transportation objectives within the framework of your GDP requirements. • Improve your ability to implement high quality, secure transportation • Enhance your ability to apply industry and governmental guidance on Good Distribution Practices in your transportation plans • Increase your understanding of how to effectively work with your carrier to maximize the security, quality, consistency, and economy of your shipping lane Workshop leaders: Rafik H. Bishara, PhD, Technical Advisor and Chair, Pharmaceutical Cold Chain Interest Group (PCCIG) Karl Kussow, Manager, Quality, FedEx Custom Critical 14:00-17:00 Integrating your forecasting, demand planning, Economic Order Quantity (EOQ) and safety stock for a successful cold chain in Saudi Arabia This workshop uses the principles of inventory management and control to develop a system to meet the manufacturing and overall cold chain requirements of pharmaceuticals in the Kingdom of Saudi Arabia. Benefits of attending: • Developing the Economic Order Quantity (EOQ) model in your cold chain • Discussing how to optimise forecasting, demand planning, EOQ and safety stock for a successful cold chain • Understanding how to tackle the supply chain challenges in Saudi Workshop leader: Mohammad S. Abdul-Rahman, PMP, Supply Chain Manager, Tamer Group Post-conference workshop day two Wednesday 10 November 2010, 09:00 - 15:00 Handling quality and technical responsibilities in major MENA distributors This workshop will identify technical skills to ensure quality cold chain operations across the MENA region and empower you with workable solutions in your cold chain management. Benefits of attending: • Identifying solutions to frustrations in pharmaceutical distribution across MENA • Discussing technical handling techniques to reduce damage to temperature sensitive products • Ensuring the constant development in safety and quality throughout your cold chain operations • Presenting proposed future developments in distribution activity across the region Workshop leader: Hala ElKomy, VP-Technical Affairs, HoldiPharma
  3. 3. Conference day one Monday 8 November 2010 08:45 Chair’s opening address Rafik H. Bishara, PhD, Technical Advisor and Chair, Pharmaceutical Cold Chain Interest Group (PCCIG) MENA cold chain market overview and regulatory update 09:00 Ministry of Health (MOH) guidelines in the United Arab Emirates and a general summary of the MENA cold chain market • Outlining the mission of MOH in the UAE and MENA region • Highlighting key regulations monitored by the MOH and commenting on the effect on cold chain operations in the country • Promoting schemes such as the educational program in clinical practices run by the MOH • Tackling the issue of counterfeit drugs within the region and recognising the importance of the cold chain operations in this defense Dr. Amin Al Amiri, Executive Director for Medical Practices and Licenses, Ministry of Health, United Arab Emirates 09:40 Identifying the challenges of the good cold chain management practices in the Middle East and North Africa • Understanding regulatory requirements within the region • Discussing regulatory perspectives of government, biopharmaceuticals and thirds party logistic companies • Acknowledging good practice methods to work with regulators to improve efficiency and safety within your cold chain Dr. Nadia ARA Ghazal, Director, Naratech Pharma Consultancy 10:20 Understanding good cold chain management in the air cargo supply chain • Identifying the need for a Quality Management System (QMS) approach in the supply chain • Evaluating the responsibilities of the shipper, forwarder, ground handlers/transportation service provider, consignee and air carrier • Discussing IATA’s new Chapter 17 regulations – what are the benefits to the international Healthcare and Life Science sector? • Introducing the new Time & Temperature sensitive handling label and clarifying its usage Tony Wright, Managing Director, Excelsius and IATA Time and Temperature Task Force, UK 11:00 Networking coffee break 11:30 Moderator: Rafik H. Bishara, PhD, Technical Advisor and Chair, Pharmaceutical Cold Chain Interest Group (PCCIG) These breakout sessions hosted by leading professionals in the cold chain field are designed to give YOU the opportunity to discuss crucial issues, examine key challenges and benchmark your own strategies with fellow industry peers. A) Identifying the importance of a cross operational approach to your successful cold chain – Moderator: Ashraf Badr, Chain Supply and Logistics Manager, GlaxoSmithKline, Saudi Arabia B) Evaluating new technologies to streamline risk mitigation and cost – Moderator: Khaldoun Ghanayem, Logistics Manager, Sanofi Aventis, Saudi Arabia C) Understanding the importance of international and regional regulations to quality and patient safety – Moderator: Dhafir Al-Azawie, Senior Quality Operations Manager, Pfizer, UAE D) Recognising key areas of growth in the region and how these can be exploited to improve the cold chain process and drive revenue – Moderator: Hala El Komy, VP for Technical Affairs, Holdi Pharma, Egypt 12:30 Networking lunch Identifying specific challenges within the MENA market 13:30 Analysing unmet logistics standards in the pharmaceutical supply chain and their regulatory implications in the MENA markets • Highlighting the current challenges and gap between the available logistical supports and the required regulatory standards in the region • Reviewing the impact of current standards on the supply of pharma products to the MENA markets • Acknowledging areas of improvement in cold chain logistics within the MENA region • Predicting future developments in the logistics market to facilitate pharmaceutical growth in the region Atef Helal, MCAM- SEMEA, AstraZeneca, Egypt 14:10 Evaluating specific challenges and solutions in the Biopharma cold chain within MENA • Identifying the challenges at customs and recognising steps to improve procedures with initiatives such as e-freight • Aligning cross cultural and cross competency differences through education and training at all levels • Achieving standardisation in procedural and regulatory operations • Acknowledging the importance of humidity and heat manipulation across the supply chain Hala ElKomy, VP-Technical Affairs, HoldiPharma, Egypt 14:50 Afternoon refreshments 15:10 Combating the risk of damaged products through the cold chain by educating un-trained operations staff • Highlighting areas suffering from a lack of professionalism and standardisation in your cold chain and logistics operations and discussing why set-up and handling are a common cause of temperature deviations • Understanding how regulation across the entire cold chain industry will improve efficiency and the region’s position as a leading hub for biopharma trade • Supporting the case for training at all levels to maximise Good Distribution Practice (GDP) • Showcasing the Certified Dubai Trade Professional Training Program Alexander Borg, Regional Director and Co-ordinator, Chartered Institute of Logistics and Transport United Arab Emirates 15:50 Understanding how to implement an efficient cold chain within Saudi Arabia • Understanding M&P by vendor and purchasing by distributor usually leads to overstock • Describing the implications of long PO lead time and how this can be avoided • Assessing clearance times and effect of the Saudi FDA • Discussing the storage and logistics of pharmaceutical goods within Saudi Arabia Mohammad S. Abdul-Rahman, PMP, Supply Chain Manager, Tamer, Saudi Arabia 16:30 Chair’s summary and close of day one Fax: +971 4 363 1938 Email: enquiry@iqpc.ae ROUNDTABLE DISCUSSIONS
  4. 4. 08:45 Chair’s opening address Recognising strategies to meet global challenges in cold chain management 09:00 EU regulatory experiences on cold chain problems and improvement • Identifying failure points and regulatory concerns • Highlighting investigations and CAPA improvements • Turning Quality Systems into real quality Ian Holloway, Manager, MHRA Defective Medicine Report Centre 09:40 Visualising cold chain integrity with temperature indicators • Increasing global regulations surrounding cold chain practices is a major challenge facing pharmaceutical companies • Developing a harmonised cold chain process compliant with existing and pending regulations is critical to business success and positive patient outcomes • Using temperature indicators during transportation and storage of temperature sensitive pharmaceuticals empowers health workers by providing science-based, actionable decision making tools including the last mile • Case study of temperature monitors on unit level vaccines in the World Health Organization’s (WHO) Expanded Program on Immunisation will be discussed • Utilising lessons learned from WHO to improve cold chain practices in biopharma applications Thaddeus Prusik Ph.D, Sr. Vice President, Temptime Corporation 10:20 Networking coffee break 10:50 Mitigating risks caused by uncontrollable factors in cold chain management • Assessing the risks to be considered with regards to operations and handling of products such as number and duration of stop-overs • Examining the international shipping lane and how the GDP quality system can be developed, monitored and improved • Reducing prolonged transit times caused by customs delays and procedures • Preventing a breach of integrity during the final transfer of shipment into storage facilities • Striking a balance between uncontrollable risks and controllable costs • Improving visibility and allowing fast and preventative maintenance measures to maximize the quality and safety of valuable shipments Khaldoun Ghanayem, Logistics Manager, Sanofi Aventis, Saudi Arabia 11:30 Managing all stakeholders across the cold chain to maintain the quality and integrity of biopharmaceutical products • Recognising the key regional and local stakeholders • Developing strategic partnerships with the right solution providers • Managing and coordinating internal and external stakeholders across your cold chain • Understanding how each component of the cold chain interact and assessing different tools to monitor this effectively Dhafir Al-Azawie, Senior Quality Operations Manager Pfizer, UAE 12:10 Networking lunch 13:10 Implementing green warehousing into your established cold chain operations to improve energy and cost-efficiency • Redesigning existing warehouses to make them more energy efficient by adopting innovative technology • Designing energy efficiency within new projects • Considering the operational impact on energy efficient warehousing • Discussing the ROI financially and environmentally Dave Harris, Director International Logistics Services, Foreign Investment Office, Government of Dubai, UAE Utilising tools and technologies in cold chain delivery 13:50 Transportation essentials for temperature-sensitive pharmaceuticals • Understanding transport providers in order to maximise quality and efficiency • Evalutating the Transportation Environment: applying the concepts of validation to transportation challenges and opportunities • Implementing new regulatory and industry guidelines for Good Distribution Practice by discussing transportation quality agreements and considerations to address in the design of a transportation plan • Addressing: Documentation audit trail, real-time monitoring, SOPs including contingency planning and training Karl Kussow, Manager, Quality, FedEx Custom Critical 14:30 Achieving optimal temperature and humidity environments within storage facilities • Understanding the importance of establishing a meaningful temperature profile to observe variations, also considering light and oxygen levels • Explaining variations in temperature and humidity in different areas of the warehouse and how this can be combated • Assessing cold chain requirements for -20°C; 2-8°C and 2-25°C • Analysing means of protection from external influences including bacterial contamination Salma Ali Saif Bin Hareb, CEO, Economic Zones World, JAFZA, UAE 15:10 Challenges in the distribution of temperature controlled pharmaceuticals in the EMEA region • Developing the use of alternative insulation materials to handle a wide range of ambient temperatures experienced in the supply chain • Analysing the use of advanced design techniques to enable manufacture of systems locally for supply globally • Developing appropriate qualification of systems to meet local QA requirements of different companies in different regions Richard Peck, Associate Director Technical Services Softbox Systems Limited, UK 15:50 Afternoon break 16:20 Assessing strategies in shipping temperature- sensitive biopharmaceuticals and clinical supplies • Identifying the need to use the right couriers for small and large quantities and learning how to manage them successfully whilst executing audits and using reliable monitoring systems • Examining the cost of reliability of ocean carriers • Assessing suitable transport lanes when using different ocean reefers • Considering the importance of quantity and appropriate timing of shipment/seasonal issues Omar Tamimi, Logistics Manager, Abbott, Saudi Arabia 17:00 Utilising Radio Frequency Identification (RFID) solutions and how it can improve visibility and flexibility of stock • Identifying how RFID can improve your cold chain operations • Addressing the increase of counterfeiting drugs and how RFID technology can help control end to end distribution • Evaluating the ROI when integrating a RFID program in your cold chain • Working towards harmonisation of RFID and bar code data Abdullah Sabban, Site Director, GlaxoSmithKline, Saudi Arabia 17:40 Chair’s summary and close of conference Conference day two Tuesday 9 November 2010 www.coldchainmena.com
  5. 5. As the Middle Eastern pharma market continues to grow, there is an obvious focus on the conservation of temperature and humidity sensitive substances through the supply chain particularly during the summer months. This, coupled with the regulatory challenges, is a huge risk to patients’ health and biopharma’s bottom line. Cold Chain MENA will give you the opportunity to hear from and develop ideas with expert speakers in cold chain across the MENA region. Topics include: • Recognising best practice methods of controlling and monitoring temperature across the cold chain • Identifying the importance of compliance with global regulatory standards to ensure drug integrity across the cold chain and translating it to the MENA region • Assessing the challenges in outsourcing your logistics and supply chain and how to best manage this relationship to ensure quality service • Addressing cost-effective innovative tools and technologies across the logistics and cold chain that improve efficiency and also considering spacious challenges when transporting biosimilar Who will you network with at Cold Chain MENA? Pharmaceuticals and Biotechs: Head, VP, Director, Manager and Scientists of: Cold Chain Supply Chain Logistics Quality Assurance / Control Warehouse / Storage Export / Import Packaging Operations Regulatory Affairs Senior Government: Head, VP, Director and Director Generals of: Medical Practice Regulatory Affairs External Relations Quality Public Sector: Head, VP, Seniors of: Vaccine Procurement Senior Health Advisors Breakdown by job function: Supported by: Associate sponsor: Softbox Systems is a market leader in the design and manufacture of innovative temperature controlled passive shipping systems, with offices in four continents. Responding to our customer’s demands we have created a suite of solutions to cope with more challenging supply chains, whilst offering significant cost savings. These award winning, patented solutions range from express shippers to finished goods air-cargo systems and are designed to enable manufacture locally for supply globally, allowing our customers to standardise their cold chain processes across their entire network. Visit our conference booth to speak with one of our specialists. www.softboxsystems.com Sponsors: Berlinger & Co. AG is based in Switzerland and one of the leading manufacturers of temperature monitoring systems. For over 20 years, Berlinger & Co. AG has provided the pharmaceutical and other industries with reliable and easy to use temperature indicators such as the chemical-based indicators and electronic indicators Freeze-tag®, Q-tag® and Fridge-tag®. Furthermore, all of these systems are WHO/UNICEF-approved and listed in their PQS catalogue. All our electronic indicators can be set upon customer specification and can therefore be used for various perishable goods. Its cost efficiency and its easy handling gives our customers the opportunity and security to monitor and document each of their shipments. For more information, please do not hesitate to visit us at our booth. We would be more than pleased to share with you our experiences and to discuss your special needs. www.berlinger.ch SSI Schaefer is the worlds largest suppplier to both the Pharma and Cold Chain industry with many state of the art systems built & functioning in many countries of the world. SSI Schaefer Middle East will celebrate 10 years in the region on 1st Jan 2011 and has completed over 35 installations in the Middle East in the Cold Chain & Pharma Industries, ranging from Mobile Racking to Conveyor and Automated Distribution Systems. SSI Schaefer will be presenting the Cold Chain Summit to exhibit several of their newer systems to the Middle East & African Markets. Temptime’s TransTracker is a monitoring device containing scientifically proven time-temperature indicator technology. TransTracker products identify exposure to freezing, high heat and cumulative heat exposure during shipping and short-term storage. TransTracker is easy to read, accurate and can deliver cost savings of over 50%. Temptime is the world leader in time-temperature indicator technology. Temptime operates under a quality system certified to ISO 9001:2000 and ISO 13485 standards and is compliant with medical device Good Manufacturing Practices. With more than 25 years of experience, developing Critical Logistics Solutions, OCASA relays on a worldwide network of affiliates and branches strategically located around the globe (North America, Latin America, Europe, Africa and South East Asia), making OCASA an integrated logistics Company with a global scope. OCASA owes its rapid growth to a Tailor-Made solutions approach and uncompromising service. We have formed strategic partnerships with thousands of satisfied customers around the world. Our Bio Pharma business unit offers solutions for the Bio-Pharmaceutical community including export, import, distribution, fulfillment and temperature controlled warehousing for: Diagnostic Specimens, Medication / Vaccines, Experimental Drugs, Controlled Substances, Dangerous Goods, and Medical Supplies. Etihad Crystal Cargo is the cargo division of Etihad Airways – the World’s Leading Airline (2009 World Travel Awards). Within a span of 6 years, its network has expanded to 70 destinations worldwide served either by belly-hold capacity on passenger aircraft or dedicated freighters. Crystal Cargo is the launch customer of the Airbus A330-200 freighter, which joined the existing fleet of 2 Airbus A300-600s and 2 MD-11s. The freighters are also used to operate charter services to destinations not on the existing network. Crystal Cargo was recently awarded “Air Cargo Industry Customer Care Award” at the World Air Cargo Awards 2010 in Shanghai. Exhibitor: Company bringing innovations to the market, is focused on offering Cold Chain Monitoring Solution from beginning to end for pharmaceutical, Vaccines, Biologicals and Food products. Solution covers product and facility monitoring with following innovative technologies Lisaline also offers Innovative Inflatable insulating packaging solution from Coldpack France. Cold pack offers Airliner® inflatable bags , pharmaceutical pouches and Anti freezing Back pack vaccine carriers. Please visit www.lisalineasia.com for more details and contact Lisaline for demonstration and trails for the innovative solutions. Pharmaceuticals and Biotechs Senior Government Public Sector Cold Chain Specialist Logistics / Freight Forwarders 25% 20% 10% 10% 35%
  6. 6. CONFERENCE PRICES • Discounts cannot be combined. • Discounts are not valid if payment is received after closing date. • Payment prior to conference is mandatory for attendance. • Discounts DO NOT apply to workshop(s)-only bookings. Event Code: 19122.001 Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings. Please do not remove this label even if it is not addressed to you.Your Priority Registration Code is printed on the top of the label below. Please quote it when registering: Conference package Before 19 September 2010 After 19 September 2010 Gold package US $4,795 (Conference + 2 workshop days) (Save US $500) US $5,295 Silver package US $3,747 (Conference + 1 workshop day) (Save US $150) US $3,987 Conference only US $2,399 US $2,499 (Save US $100) DELEGATE 1 Mr Mrs Ms Dr Other First Name: Surname: Email: Telephone: Job Title: Department: Organisation: Nature of business: Address: Postcode: Country: Telephone: Fax: Dept. Head: Training Manager: Name of person completing form if different from delegate: Signature: Date: I agree to IQPC’s payment terms If you have not received an acknowledgement before the conference, please call us to confirm your booking. PAYMENT TERMS Payment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a credit card number to confirm your place. Payment prior to the event is mandatory for attendance. All bookings gaining the early bird discount must be paid before the early bird date, otherwise the full rate will be applied and charged. In these instances, payment of the full amount will be required before entry to the event. PAYMENT METHOD We also accept payment by the following methods: By Credit Card Please debit my credit card: Visa Mastercard American Express Card No: Valid From: Expiry Date: Issue Number: Card Holder’s name: Signature: Card billing address: (if different from Co.address) Country: Postcode: Cheque / Bank Draft: Made payable to IQPC FZ LLC By Direct Transfer: Please quote AE 19122.001 with remittance advice IQPC Bank Details: Account name: INTL QUALITY & PROD CEN FZ LLC Account No.: 020 – 879714 - 100 Swift Code: BBME AEAD HSBC Bank Middle East Limited, Bur Dubai Branch, P.O. Box: 66, Dubai, UAE. All Bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount. Please tick the appropriate box if you would like to pay by one of these methods and our customer services team will contact you directly to finalise the payment. REGISTRATION PRIORITY BOOKING FORM DELEGATE DETAILS Book and pay before 19 September and save US $500 5 WAYS TO REGISTER Online: www.coldchainmena.com Fax: +971 4 363 1938 Email: enquiry@iqpc.ae Phone: +971 4 364 2975 Post: IQPC Dubai FZ LLC PO Box 502397 Dubai, UAE TEAM DISCOUNTS Team discounts available on request. Call +971 4 364 2975 for more information. VENUE & ACCOMMODATION GRAND MILLENNIUM DUBAI Sheikh Zayed Road Al Barsha, P.O. Box 212422 Dubai, United Arab Emirates Tel: +971 4 429 9999, Ext. 8303 Fax: +971 4 422 5643 Email: Raquel.Abalos@grandmill-dubai.com Online: www.grandmill-dubai.com VENUE & ACCOMMODATION: Hotel and travel costs are not included in the registration fee. For assistance in your travel and accommodation requirements, please refer to details below: Room Reservation Special / corporate rate for room accommodation is available in the hotel. You may contact the hotel directly as per the details above quoting IQPC Middle East or the name of the conference. Flight reservation: Contact Anuj Sachev or Charo Marie at SNTTA Travel & Tours LLC Dubai. Email: iqpc@snttadubai.com Tel: +971 4 282 9000 Fax: +971 4 282 9988 www.sntta.com Please book at the earliest for your convenience CONFERENCE DOCUMENTATION If you cannot make the dates you can still access all of the presentations delivered throughout the conference days for just US $450, post event. Contact us on +971 4 364 2975 for further details. PAYMENT: • Payment is due in full at the time of registration and includes lunches, refreshments and detailed conference materials. • Your registration will not be confirmed until payment is received and may be subject to cancellation. • If a booking is received 10 working days before the conference a credit card number will be required to confirm your place, likewise if full payment has not been received before the conference date. DISCOUNTS: • All 'Early Bird' Discounts require payment at time of registration and before the cut-off date in order to receive any discount. • Any other discounts offered by IQPC (including team discounts) must also require payment at the time of registration. • All discount offers cannot be combined with any other offer. CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY: • You may substitute delegates at any time by providing reasonable advance notice to IQPC.] • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. • In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. PROGRAM CHANGES : • Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible. YOUR DETAILS: Please email our database manager at enquiry@iqpc.ae and inform him/her of any incorrect details which will be amended accordingly. International summit: 8 - 9 November 2010 Interactive workshops: 7 & 8 November 2010 Grand Millennium Dubai, UAE

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