More often, the best kept secrets best shared! CallCopy did just that at the 2011 KC Call Center EXPO. Lending their expertise for the day to over 100 particpants, they offered the EXPO audience insight into how boosting first call resolution can be directly tied to a measurable increase in customer satisfaction. And, if like us, you're in the business of customer service (and really, who isn’t?), these 10 great secrets are worth repeating to your agents and your center over and over again!