Multi Institutional Medical Library Wiki: Barriers and Solutions
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Multi Institutional Medical Library Wiki: Barriers and Solutions

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The multi institutional library wiki serves as the libraries' web page and main portal for library users to access resources. A brief description of the barriers and the solutions to those barriers ...

The multi institutional library wiki serves as the libraries' web page and main portal for library users to access resources. A brief description of the barriers and the solutions to those barriers that librarians encountered while creating and maintaining the library wiki site.

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Multi Institutional Medical Library Wiki: Barriers and Solutions Multi Institutional Medical Library Wiki: Barriers and Solutions Presentation Transcript

  • Multi Institutional Medical Library Wiki: Barriers and Solutions 2009 Michelle Kraft MLS, AHIP Cleveland Clinic Alumni Library
  • IT Department Barriers
    • Linking
      • Old Intranet library sites need to be removed
      • Links to wiki needed to be added on institutional Intranet
        • Location/hierarchy of link within Intranet was important
    • Security
      • Inconsistent security policies across the Institution
        • Some hospitals and libraries could access the wiki, some could not.
        • Some librarians could edit, some could not
        • Links to resources listed on the wiki worked at some hospitals and not at others.
          • If users typed in the resource link directly they could get to the resource, yet they couldn’t get to the resource through the wiki
    • Personnel
      • Finding the proper IT person with the authority to fix or make changes was time consuming and difficult in large institution
    2009 Michelle Kraft MLS, AHIP Cleveland Clinic Alumni Library
  • Solutions to IT Barriers
    • Linking
      • Timing was critical and mostly likely one key to success
        • Institution had decided to do a complete Intranet redesign. So deleting old pages not a problem.
        • Intranet design committee very open to linking to the wiki and to the location of the link within the Intranet
    • Security
      • Each hospital had different computer security procedures and settings
        • The wiki had to be added as a “trusted site within the institutional firewall settings in order to be viewed or refer users to other resources.
    • Personnel
      • It required many emails and phone calls over the course of several months to find or be referred to the proper people for each issue that arose.
    2009 Michelle Kraft MLS, AHIP Cleveland Clinic Alumni Library
  • Library Staff Barriers
    • Unfamiliarity
      • Many of the library staff were unfamiliar with wikis or their possible uses.
      • Many of the library staff were unfamiliar with editing pages online where changes are live.
    • Wary of hosting with outside company
      • Concerns about “who is” Wetpaint were asked
        • Security, back ups, reliability
    • Extra work
      • Library staff worried about how much time the wiki would take
        • Create, update, maintain
    2009 Michelle Kraft MLS, AHIP Cleveland Clinic Alumni Library
  • Solutions to Library Staff Barriers
    • Unfamiliarity
      • Conducted a brief show and tell demonstrating various wikis and their uses.
      • Created a wiki editing help guide for library staff
        • Could not find a short online document or PDFs on how to create or edit a wiki page.
        • Many great online video tutorials but those are blocked
    • Wary of hosting with outside company
      • Found background information on the company
        • Addressed concerns and issues about company and addressed concerns should “go away.”
    • Extra work
      • Created the original library page template and added information from previous Intranet pages
      • Created the wiki help guide
      • Offered “walk” people through the editing process
      • Agreed to edit and update pages for some librarians
    2009 Michelle Kraft MLS, AHIP Cleveland Clinic Alumni Library
  • Patron Barriers
    • Unfamiliarity
      • Most patrons were unfamiliar with wikis
    • Location
      • Many patrons couldn’t find the wiki from on or off campus
    • Off campus access
      • Because the wiki was available off campus, patrons assumed all linked resources were available off campus too
    2009 Michelle Kraft MLS, AHIP Cleveland Clinic Alumni Library
  • Solutions to Patron Barriers
    • Unfamiliarity
      • Stopped calling it a wiki, instead called it the library website
    • Location
      • Worked with IT on the placement of the access links within the Intranet.
      • Created flyers with the URL to distribute to staff as off campus reminders
    • Off campus access
      • Added library specific information regarding off and on campus access to resources.
        • Certain hospitals have off campus access using a proxy server or Athens while other libraries distributed resource specific passwords.
        • Communicating access policies is key.
    2009 Michelle Kraft MLS, AHIP Cleveland Clinic Alumni Library
  • Wetpaint Software Barriers
    • Advertisements
      • Free Wetpaint accounts have lots of advertisements
    • Limited Customization
      • Unable edit HTML
        • Certain features like adding the catalog’s search box to the page was impossible
        • Could not do much to change the overall design of the site
      • Unable to turn off unwanted or unused features
        • The discussion thread could not be turned off.
        • To-Dos tab could not be removed
    2009 Michelle Kraft MLS, AHIP Cleveland Clinic Alumni Library
  • Solutions to Wetpaint Software Barriers
    • Advertisements
      • Contacted Wetpaint to get the advertisement free version for education
    • Limited Customization
      • Designed simpler pages to work on the site.
        • Provided links to the online catalog and the A-Z.
      • Explained to patrons certain features like the discussion thread were not actively maintained
    2009 Michelle Kraft MLS, AHIP Cleveland Clinic Alumni Library
  • Overall Thoughts
    • Would like a wiki software that provides a little more customization, not everybody is an editor and some of Wetpaint’s tabs and options can confuse visitors.
    • The design and adding data to the library pages took the least amount of work.
    2009 Michelle Kraft MLS, AHIP Cleveland Clinic Alumni Library
  • Overall Thoughts
    • Working with IT and library staff took the most amount of work and required lots of communication.
    • Would like to standardize off campus access to resources across the system to make the wiki a true library Internet site.
    2009 Michelle Kraft MLS, AHIP Cleveland Clinic Alumni Library