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Process Capture Update
 

Process Capture Update

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A quick presentation reporting the update of a process capture initiative.

A quick presentation reporting the update of a process capture initiative.

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Process Capture Update Process Capture Update Presentation Transcript

  • Project Update on Process Capture
  • Goal:
    • To capture processes, procedures, and policies
    • To create uniform written documents from processes that can be articulated
    • To provide both a physical and electronic “manual” for each department that is cross-referenced with other departments
  • Here is a review of what we are capturing:
    • Everyday job process flow
      • (this happens, then this happens)
    • Interconnectedness of departments and people
    • Documents, information, or people referenced in the process
      • (in order to know how to do this, the contributor uses these materials, forms, checklists, resources, people, etc.)
    • Systems or tools used
  • What we’ve done:
  • What we’ve observed:
    • Many processes, procedures and policies are “out there” on the N-drive, in emails, in obsolete manuals, on personal workstations, in file cabinets, etc…
    • With heightened awareness, there are opportunities each day for everyone to think about what they’re doing and how they’re doing it, then taking a few minutes to jot down the process
  • Where we are:
    • As we continue to comb through the N-drive we are finding many duplications and contradictions
      • (Fork Lift example)
    • We need help determining which files are obsolete and which files need to be translated into processes
      • Check E-mail archives (2002, Method of setting up Warranty Billing)
  • This is important:
    • To facilitate—
      • Communication
      • Responsibility
      • Revisions
    • To make files more accurate, accessible, and usable
    • To lower exposure to risk
    • For “seamless” operations, interdepartmental hand-offs & training
      • Bill in the hospital juxtaposed with Jan’s training
  • What’s next? We need your help:
    • Continue to organize information—
      • Delete duplicate and/or contradictory files (paper and digital) to avoid confusion/risk
      • Revise existing files to reflect current practices
      • All documents should contain date & author
    • Review list of process questions and observations
      • (Billing question from July 28 th staff meeting)
      • Silo effect
  • Questions?
  • KMRM.com