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Emotional Intelligence, Dysfunctional Mental Models, and Improving Communication
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Emotional Intelligence, Dysfunctional Mental Models, and Improving Communication

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PowerPoint for the International Conference on Knowledge Management held in August, 2007 in Vienna, Austria

PowerPoint for the International Conference on Knowledge Management held in August, 2007 in Vienna, Austria

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  • You've made an interesting connection and your model is readily comprehensible. Thanks.<br /><br/>
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  • Excited to present an interdisciplinary approach to knowledge sharing! My name is Michelle Farabough, and along with Dr. Suliman Hawamdeh and Martha Roblyer, we have developed a model that demonstrates the moderating effect of EI on MMs, thus enhancing communication and increasing knowledge sharing. Dr. Hawamdeh cleverly name our model the MOEEI model.
  • Transcript

    • 1. Enhancing Knowledge Sharing The Moderating Effect of Emotional Intelligence on Dysfunctional Mental Models: A Framework for Enhancing Communication And Knowledge Sharing
    • 2. Interdependent Relationship Mental Models Emotional Intelligence Communication
    • 3. Assumptions:
      • Dysfunctional Mental Models negatively influence the interpersonal communication competence of individuals and impede knowledge sharing
      • Emotional Intelligence has a moderating effect on dysfunctional mental models
    • 4. Emotional Intelligence (EI)
      • “ The capacity to reason about emotions to enhance thinking and assist knowledge.” *
      • Self Awareness
      • Self-Regulation
      • Social Awareness
      • Relationship Management
      • * Salovey and Mayer
    • 5. Mental Models (MMs)
      • “ Psychological representations of the environment and its expected behavior.” *
      • Categorize cues
      • Make sense of the world
      • Anticipate consequences
      • Determine courses of action
      • * Holyoak
    • 6. Dysfunctional MMs
      • Stereotypes
      • Polarization
      • Personal agenda
      • Generalizations
      • Assumptions
      • Faulty perceptions
    • 7. Ineffective Communication
      • Contradictory cues
      • Language barriers
      • Emotional reactivity
      • Interrupting or ignoring
      • Criticism
      • Low confidence
    • 8. Figure 1
      • Dysfunctional MMs and Ineffective Interpersonal Communication
      • Result in Decreased Knowledge Sharing
    • 9. Moderating Effect of EI
      • Awareness (self and others)
      • Regulation (self and others)
      • Empathy
      • Non-verbal Emotional Expression
    • 10. Figure 2
      • The Moderating Factor of EI (MOEEI)
    • 11. Application
      • For Team Leaders:
      • Holistic view of complexity of EI, MMs, and interpersonal communication interdependence on knowledge sharing
      • Awareness of personal MMs
      • Regulate personal behavior
    • 12. Results
      • For Individuals and Teams:
      • Facilitate positive changes in behavior
      • using the Moderating Effect of Emotional
      • Intelligence (MOEEI) model as a
      • diagnostic tool…
    • 13. Change in Mental Models
      • Dysfunctional With MOEEI
      • Stereotyping Openness
      • Polarization Reach common ground
      • Personal Agenda Connect with others
      • Generalizations Inquiry
      • Assumptions Desire to Understand
      • Faulty perceptions Trust
    • 14. Change in Communication
      • Dysfunctional With MOEEI
      • Contradictory cues Identify non-verbal cues
      • Language barriers Extract meaning
      • Emotional reactivity Regulate emotions
      • Interrupt; ignore Demonstrate interest
      • Criticism Ask questions
      • Low confidence Advocacy
    • 15. Change in Knowledge Sharing
      • Dysfunctional With MOEEI
      • Withhold ideas Verbalize ideas
      • Control information Exchange information
      • Discard new information Acquire new knowledge
      • Inhibit creative problem solving Generate new knowledge
      • Fail to inquire for shared meaning Transfer Knowledge
      • Limit discussion Advocacy
    • 16. Conclusion
      • Applying MOEEI model:
      • Learning goal-orientation vs. performance goal-orientation
      • Raise communication competence
      • Create environment conducive to knowledge sharing

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