Enhancing Knowledge Sharing The Moderating Effect of Emotional Intelligence on Dysfunctional Mental Models: A Framework for Enhancing Communication And Knowledge Sharing

Interdependent Relationship Mental Models Emotional Intelligence Communication

Assumptions: Dysfunctional Mental Models negatively influence the interpersonal communication competence of individuals and impede knowledge sharing Emotional Intelligence has a moderating effect on dysfunctional mental models

Dysfunctional Mental Models negatively influence the interpersonal communication competence of individuals and impede knowledge sharing

Emotional Intelligence has a moderating effect on dysfunctional mental models

Emotional Intelligence (EI) “ The capacity to reason about emotions to enhance thinking and assist knowledge.” * Self Awareness Self-Regulation Social Awareness Relationship Management * Salovey and Mayer

“ The capacity to reason about emotions to enhance thinking and assist knowledge.” *

Self Awareness

Self-Regulation

Social Awareness

Relationship Management

* Salovey and Mayer

Mental Models (MMs) “ Psychological representations of the environment and its expected behavior.” * Categorize cues Make sense of the world Anticipate consequences Determine courses of action * Holyoak

“ Psychological representations of the environment and its expected behavior.” *

Categorize cues

Make sense of the world

Anticipate consequences

Determine courses of action

* Holyoak

Dysfunctional MMs Stereotypes Polarization Personal agenda Generalizations Assumptions Faulty perceptions

Stereotypes

Polarization

Personal agenda

Generalizations

Assumptions

Faulty perceptions

Ineffective Communication Contradictory cues Language barriers Emotional reactivity Interrupting or ignoring Criticism Low confidence

Contradictory cues

Language barriers

Emotional reactivity

Interrupting or ignoring

Criticism

Low confidence

Figure 1 Dysfunctional MMs and Ineffective Interpersonal Communication Result in Decreased Knowledge Sharing

Dysfunctional MMs and Ineffective Interpersonal Communication

Result in Decreased Knowledge Sharing

Moderating Effect of EI Awareness (self and others) Regulation (self and others) Empathy Non-verbal Emotional Expression

Awareness (self and others)

Regulation (self and others)

Empathy

Non-verbal Emotional Expression

Figure 2 The Moderating Factor of EI (MOEEI)

The Moderating Factor of EI (MOEEI)

Application For Team Leaders: Holistic view of complexity of EI, MMs, and interpersonal communication interdependence on knowledge sharing Awareness of personal MMs Regulate personal behavior

For Team Leaders:

Holistic view of complexity of EI, MMs, and interpersonal communication interdependence on knowledge sharing

Awareness of personal MMs

Regulate personal behavior

Results For Individuals and Teams: Facilitate positive changes in behavior using the Moderating Effect of Emotional Intelligence (MOEEI) model as a diagnostic tool…

For Individuals and Teams:

Facilitate positive changes in behavior

using the Moderating Effect of Emotional

Intelligence (MOEEI) model as a

diagnostic tool…

Change in Mental Models Dysfunctional With MOEEI Stereotyping Openness Polarization Reach common ground Personal Agenda Connect with others Generalizations Inquiry Assumptions Desire to Understand Faulty perceptions Trust

Dysfunctional With MOEEI

Stereotyping Openness

Polarization Reach common ground

Personal Agenda Connect with others

Generalizations Inquiry

Assumptions Desire to Understand

Faulty perceptions Trust

Change in Communication Dysfunctional With MOEEI Contradictory cues Identify non-verbal cues Language barriers Extract meaning Emotional reactivity Regulate emotions Interrupt; ignore Demonstrate interest Criticism Ask questions Low confidence Advocacy

Dysfunctional With MOEEI

Contradictory cues Identify non-verbal cues

Language barriers Extract meaning

Emotional reactivity Regulate emotions

Interrupt; ignore Demonstrate interest

Criticism Ask questions

Low confidence Advocacy

Change in Knowledge Sharing Dysfunctional With MOEEI Withhold ideas Verbalize ideas Control information Exchange information Discard new information Acquire new knowledge Inhibit creative problem solving Generate new knowledge Fail to inquire for shared meaning Transfer Knowledge Limit discussion Advocacy

Dysfunctional With MOEEI

Withhold ideas Verbalize ideas

Control information Exchange information

Discard new information Acquire new knowledge

Inhibit creative problem solving Generate new knowledge

Fail to inquire for shared meaning Transfer Knowledge

Limit discussion Advocacy

Conclusion Applying MOEEI model: Learning goal-orientation vs. performance goal-orientation Raise communication competence Create environment conducive to knowledge sharing

Applying MOEEI model:

Learning goal-orientation vs. performance goal-orientation

Raise communication competence

Create environment conducive to knowledge sharing