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Emotional Intelligence, Dysfunctional Mental Models, and Improving Communication
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Emotional Intelligence, Dysfunctional Mental Models, and Improving Communication


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PowerPoint for the International Conference on Knowledge Management held in August, 2007 in Vienna, Austria

PowerPoint for the International Conference on Knowledge Management held in August, 2007 in Vienna, Austria

Published in: Business, Education, Technology
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  • You've made an interesting connection and your model is readily comprehensible. Thanks.<br /><br/>
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  • Excited to present an interdisciplinary approach to knowledge sharing! My name is Michelle Farabough, and along with Dr. Suliman Hawamdeh and Martha Roblyer, we have developed a model that demonstrates the moderating effect of EI on MMs, thus enhancing communication and increasing knowledge sharing. Dr. Hawamdeh cleverly name our model the MOEEI model.
  • Transcript

    • 1. Enhancing Knowledge Sharing The Moderating Effect of Emotional Intelligence on Dysfunctional Mental Models: A Framework for Enhancing Communication And Knowledge Sharing
    • 2. Interdependent Relationship Mental Models Emotional Intelligence Communication
    • 3. Assumptions:
      • Dysfunctional Mental Models negatively influence the interpersonal communication competence of individuals and impede knowledge sharing
      • Emotional Intelligence has a moderating effect on dysfunctional mental models
    • 4. Emotional Intelligence (EI)
      • “ The capacity to reason about emotions to enhance thinking and assist knowledge.” *
      • Self Awareness
      • Self-Regulation
      • Social Awareness
      • Relationship Management
      • * Salovey and Mayer
    • 5. Mental Models (MMs)
      • “ Psychological representations of the environment and its expected behavior.” *
      • Categorize cues
      • Make sense of the world
      • Anticipate consequences
      • Determine courses of action
      • * Holyoak
    • 6. Dysfunctional MMs
      • Stereotypes
      • Polarization
      • Personal agenda
      • Generalizations
      • Assumptions
      • Faulty perceptions
    • 7. Ineffective Communication
      • Contradictory cues
      • Language barriers
      • Emotional reactivity
      • Interrupting or ignoring
      • Criticism
      • Low confidence
    • 8. Figure 1
      • Dysfunctional MMs and Ineffective Interpersonal Communication
      • Result in Decreased Knowledge Sharing
    • 9. Moderating Effect of EI
      • Awareness (self and others)
      • Regulation (self and others)
      • Empathy
      • Non-verbal Emotional Expression
    • 10. Figure 2
      • The Moderating Factor of EI (MOEEI)
    • 11. Application
      • For Team Leaders:
      • Holistic view of complexity of EI, MMs, and interpersonal communication interdependence on knowledge sharing
      • Awareness of personal MMs
      • Regulate personal behavior
    • 12. Results
      • For Individuals and Teams:
      • Facilitate positive changes in behavior
      • using the Moderating Effect of Emotional
      • Intelligence (MOEEI) model as a
      • diagnostic tool…
    • 13. Change in Mental Models
      • Dysfunctional With MOEEI
      • Stereotyping Openness
      • Polarization Reach common ground
      • Personal Agenda Connect with others
      • Generalizations Inquiry
      • Assumptions Desire to Understand
      • Faulty perceptions Trust
    • 14. Change in Communication
      • Dysfunctional With MOEEI
      • Contradictory cues Identify non-verbal cues
      • Language barriers Extract meaning
      • Emotional reactivity Regulate emotions
      • Interrupt; ignore Demonstrate interest
      • Criticism Ask questions
      • Low confidence Advocacy
    • 15. Change in Knowledge Sharing
      • Dysfunctional With MOEEI
      • Withhold ideas Verbalize ideas
      • Control information Exchange information
      • Discard new information Acquire new knowledge
      • Inhibit creative problem solving Generate new knowledge
      • Fail to inquire for shared meaning Transfer Knowledge
      • Limit discussion Advocacy
    • 16. Conclusion
      • Applying MOEEI model:
      • Learning goal-orientation vs. performance goal-orientation
      • Raise communication competence
      • Create environment conducive to knowledge sharing