Emotional Intelligence, Dysfunctional Mental Models, and Improving Communication


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PowerPoint for the International Conference on Knowledge Management held in August, 2007 in Vienna, Austria

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  • You've made an interesting connection and your model is readily comprehensible. Thanks.<br /><br/>
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  • Excited to present an interdisciplinary approach to knowledge sharing! My name is Michelle Farabough, and along with Dr. Suliman Hawamdeh and Martha Roblyer, we have developed a model that demonstrates the moderating effect of EI on MMs, thus enhancing communication and increasing knowledge sharing. Dr. Hawamdeh cleverly name our model the MOEEI model.
  • Emotional Intelligence, Dysfunctional Mental Models, and Improving Communication

    1. 1. Enhancing Knowledge Sharing The Moderating Effect of Emotional Intelligence on Dysfunctional Mental Models: A Framework for Enhancing Communication And Knowledge Sharing
    2. 2. Interdependent Relationship Mental Models Emotional Intelligence Communication
    3. 3. Assumptions: <ul><li>Dysfunctional Mental Models negatively influence the interpersonal communication competence of individuals and impede knowledge sharing </li></ul><ul><li>Emotional Intelligence has a moderating effect on dysfunctional mental models </li></ul>
    4. 4. Emotional Intelligence (EI) <ul><li>“ The capacity to reason about emotions to enhance thinking and assist knowledge.” * </li></ul><ul><li>Self Awareness </li></ul><ul><li>Self-Regulation </li></ul><ul><li>Social Awareness </li></ul><ul><li>Relationship Management </li></ul><ul><li>* Salovey and Mayer </li></ul>
    5. 5. Mental Models (MMs) <ul><li>“ Psychological representations of the environment and its expected behavior.” * </li></ul><ul><li>Categorize cues </li></ul><ul><li>Make sense of the world </li></ul><ul><li>Anticipate consequences </li></ul><ul><li>Determine courses of action </li></ul><ul><li>* Holyoak </li></ul>
    6. 6. Dysfunctional MMs <ul><li>Stereotypes </li></ul><ul><li>Polarization </li></ul><ul><li>Personal agenda </li></ul><ul><li>Generalizations </li></ul><ul><li>Assumptions </li></ul><ul><li>Faulty perceptions </li></ul>
    7. 7. Ineffective Communication <ul><li>Contradictory cues </li></ul><ul><li>Language barriers </li></ul><ul><li>Emotional reactivity </li></ul><ul><li>Interrupting or ignoring </li></ul><ul><li>Criticism </li></ul><ul><li>Low confidence </li></ul>
    8. 8. Figure 1 <ul><li>Dysfunctional MMs and Ineffective Interpersonal Communication </li></ul><ul><li>Result in Decreased Knowledge Sharing </li></ul>
    9. 9. Moderating Effect of EI <ul><li>Awareness (self and others) </li></ul><ul><li>Regulation (self and others) </li></ul><ul><li>Empathy </li></ul><ul><li>Non-verbal Emotional Expression </li></ul>
    10. 10. Figure 2 <ul><li>The Moderating Factor of EI (MOEEI) </li></ul>
    11. 11. Application <ul><li>For Team Leaders: </li></ul><ul><li>Holistic view of complexity of EI, MMs, and interpersonal communication interdependence on knowledge sharing </li></ul><ul><li>Awareness of personal MMs </li></ul><ul><li>Regulate personal behavior </li></ul>
    12. 12. Results <ul><li>For Individuals and Teams: </li></ul><ul><li>Facilitate positive changes in behavior </li></ul><ul><li>using the Moderating Effect of Emotional </li></ul><ul><li>Intelligence (MOEEI) model as a </li></ul><ul><li>diagnostic tool… </li></ul>
    13. 13. Change in Mental Models <ul><li>Dysfunctional With MOEEI </li></ul><ul><li>Stereotyping Openness </li></ul><ul><li>Polarization Reach common ground </li></ul><ul><li>Personal Agenda Connect with others </li></ul><ul><li>Generalizations Inquiry </li></ul><ul><li>Assumptions Desire to Understand </li></ul><ul><li>Faulty perceptions Trust </li></ul>
    14. 14. Change in Communication <ul><li>Dysfunctional With MOEEI </li></ul><ul><li>Contradictory cues Identify non-verbal cues </li></ul><ul><li>Language barriers Extract meaning </li></ul><ul><li>Emotional reactivity Regulate emotions </li></ul><ul><li>Interrupt; ignore Demonstrate interest </li></ul><ul><li>Criticism Ask questions </li></ul><ul><li>Low confidence Advocacy </li></ul>
    15. 15. Change in Knowledge Sharing <ul><li>Dysfunctional With MOEEI </li></ul><ul><li>Withhold ideas Verbalize ideas </li></ul><ul><li>Control information Exchange information </li></ul><ul><li>Discard new information Acquire new knowledge </li></ul><ul><li>Inhibit creative problem solving Generate new knowledge </li></ul><ul><li>Fail to inquire for shared meaning Transfer Knowledge </li></ul><ul><li>Limit discussion Advocacy </li></ul>
    16. 16. Conclusion <ul><li>Applying MOEEI model: </li></ul><ul><li>Learning goal-orientation vs. performance goal-orientation </li></ul><ul><li>Raise communication competence </li></ul><ul><li>Create environment conducive to knowledge sharing </li></ul>