Emotional Intelligence, Dysfunctional Mental Models, and Improving Communication
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Emotional Intelligence, Dysfunctional Mental Models, and Improving Communication

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PowerPoint for the International Conference on Knowledge Management held in August, 2007 in Vienna, Austria

PowerPoint for the International Conference on Knowledge Management held in August, 2007 in Vienna, Austria

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  • Excited to present an interdisciplinary approach to knowledge sharing! My name is Michelle Farabough, and along with Dr. Suliman Hawamdeh and Martha Roblyer, we have developed a model that demonstrates the moderating effect of EI on MMs, thus enhancing communication and increasing knowledge sharing. Dr. Hawamdeh cleverly name our model the MOEEI model.

Transcript

  • 1. Enhancing Knowledge Sharing The Moderating Effect of Emotional Intelligence on Dysfunctional Mental Models: A Framework for Enhancing Communication And Knowledge Sharing
  • 2. Interdependent Relationship Mental Models Emotional Intelligence Communication
  • 3. Assumptions:
    • Dysfunctional Mental Models negatively influence the interpersonal communication competence of individuals and impede knowledge sharing
    • Emotional Intelligence has a moderating effect on dysfunctional mental models
  • 4. Emotional Intelligence (EI)
    • “ The capacity to reason about emotions to enhance thinking and assist knowledge.” *
    • Self Awareness
    • Self-Regulation
    • Social Awareness
    • Relationship Management
    • * Salovey and Mayer
  • 5. Mental Models (MMs)
    • “ Psychological representations of the environment and its expected behavior.” *
    • Categorize cues
    • Make sense of the world
    • Anticipate consequences
    • Determine courses of action
    • * Holyoak
  • 6. Dysfunctional MMs
    • Stereotypes
    • Polarization
    • Personal agenda
    • Generalizations
    • Assumptions
    • Faulty perceptions
  • 7. Ineffective Communication
    • Contradictory cues
    • Language barriers
    • Emotional reactivity
    • Interrupting or ignoring
    • Criticism
    • Low confidence
  • 8. Figure 1
    • Dysfunctional MMs and Ineffective Interpersonal Communication
    • Result in Decreased Knowledge Sharing
  • 9. Moderating Effect of EI
    • Awareness (self and others)
    • Regulation (self and others)
    • Empathy
    • Non-verbal Emotional Expression
  • 10. Figure 2
    • The Moderating Factor of EI (MOEEI)
  • 11. Application
    • For Team Leaders:
    • Holistic view of complexity of EI, MMs, and interpersonal communication interdependence on knowledge sharing
    • Awareness of personal MMs
    • Regulate personal behavior
  • 12. Results
    • For Individuals and Teams:
    • Facilitate positive changes in behavior
    • using the Moderating Effect of Emotional
    • Intelligence (MOEEI) model as a
    • diagnostic tool…
  • 13. Change in Mental Models
    • Dysfunctional With MOEEI
    • Stereotyping Openness
    • Polarization Reach common ground
    • Personal Agenda Connect with others
    • Generalizations Inquiry
    • Assumptions Desire to Understand
    • Faulty perceptions Trust
  • 14. Change in Communication
    • Dysfunctional With MOEEI
    • Contradictory cues Identify non-verbal cues
    • Language barriers Extract meaning
    • Emotional reactivity Regulate emotions
    • Interrupt; ignore Demonstrate interest
    • Criticism Ask questions
    • Low confidence Advocacy
  • 15. Change in Knowledge Sharing
    • Dysfunctional With MOEEI
    • Withhold ideas Verbalize ideas
    • Control information Exchange information
    • Discard new information Acquire new knowledge
    • Inhibit creative problem solving Generate new knowledge
    • Fail to inquire for shared meaning Transfer Knowledge
    • Limit discussion Advocacy
  • 16. Conclusion
    • Applying MOEEI model:
    • Learning goal-orientation vs. performance goal-orientation
    • Raise communication competence
    • Create environment conducive to knowledge sharing