Serving Customers Better Career Facilitation Skills & Behaviors
Career Development Facilitation Skills <ul><li>Helping Skills </li></ul><ul><li>LMI </li></ul><ul><li>Assessment </li></ul...
Behavior-based Skill Levels <ul><li>Designed to help staff have a better understanding of the skills and how they apply in...
How does using Skills and Behaviors Benefit Staff? <ul><li>Clearly describes “quality” for each competence. </li></ul><ul>...
Examining the Skills <ul><li>What skills are most relevant to your job? </li></ul><ul><li>Least relevant? </li></ul><ul><l...
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Serving Customers Better: Career Facilitation Skills and Behaviors

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From the NJ State Employment and Training Commission Conference (2004)

Published in: Business, Career
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Serving Customers Better: Career Facilitation Skills and Behaviors

  1. 1. Serving Customers Better Career Facilitation Skills & Behaviors
  2. 2. Career Development Facilitation Skills <ul><li>Helping Skills </li></ul><ul><li>LMI </li></ul><ul><li>Assessment </li></ul><ul><li>Diversity </li></ul><ul><li>Ethical & Legal Issues </li></ul><ul><li>Career Development Models </li></ul><ul><li>Employability Skills </li></ul><ul><li>Training Customers & Peers </li></ul><ul><li>Program Management & Implementation </li></ul><ul><li>Promotions & PR </li></ul><ul><li>Technology </li></ul><ul><li>Consultation </li></ul>
  3. 3. Behavior-based Skill Levels <ul><li>Designed to help staff have a better understanding of the skills and how they apply in practice </li></ul><ul><ul><li>Unskilled —indicates lack of proficiency. </li></ul></ul><ul><ul><li>Skilled —indicates appropriate level of proficiency and use of the skill. </li></ul></ul><ul><ul><li>Overuse of Skill— indicates over-reliance on skill; imbalance in services to customer </li></ul></ul>
  4. 4. How does using Skills and Behaviors Benefit Staff? <ul><li>Clearly describes “quality” for each competence. </li></ul><ul><li>Provides substantive feedback for staff to design professional development goals. </li></ul><ul><li>Provides way to “be on the same page” </li></ul><ul><li>Can be used as self-assessment or with supervisor. </li></ul>
  5. 5. Examining the Skills <ul><li>What skills are most relevant to your job? </li></ul><ul><li>Least relevant? </li></ul><ul><li>What skills would you add to the list? </li></ul><ul><li>How do you rate yourself in each of the skill areas, based on the behavior descriptions? </li></ul>

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