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Applying Flat World Principles To The Workforce System 2
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Applying Flat World Principles To The Workforce System 2

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Impact of flat world/global business principles on the public workforce system.

Impact of flat world/global business principles on the public workforce system.

Published in: Business, Technology

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  • Transcript

    • 1. Working with Customers in a Flat World Applying Flat World Business Principles to the Workforce System GSETA 2007 Presented by The Widing Group
    • 2. Business Workforce system Welcome to the Flat World
    • 3. While We Were Sleeping. . .
      • Business became:
        • Turbo-charged
        • Technology-enabled
        • Flatter
        • Value-Add
        • Networked
        • Virtual
    • 4. Has our system caught up ?
    • 5. Business . . .
      • Leverages change
      • Leverages technology
      • Develops based on core competencies and functions
      • Sets standards
      • Partners to add value to customer experience
    • 6. Do we do the same ?
    • 7. 1991 : “ Be the leading package delivery company.” 1999 : “ Enablers of global commerce.
    • 8. What changed between 1991 and 1999?
    • 9. How do we leverage change ?
    • 10. Web 2.0
      • RSS —automatic updates
      • Wikis —Build your own web site
      • Blogs —On-demand publishing for 2-way communication
      • Podcasts, Video and Screencasts —free or low-cost training & marketing
      • Skype —free online calls
      • Text messaging— instant communication
      • Ning —build your own online community
      • Mash-ups —provide services by combining data sources
      • Basecamp —low-cost virtual project management & team communication
    • 11. How do we leverage technology ?
    • 12. Transportation Logistics Technology Tracking Payments, billing, credit Call Center
    • 13. What are our core competencies and functions ?
    • 14. Quality of products HR practices Stocking & re-stocking Packaging RFID Supplier logistics Price
    • 15. What standards have we set?
    • 16. 87,000 different combinations Make the global Local The Third Space
    • 17. How do we partner to add value?
    • 18. Learn more at www.widinggroup.com