Working with Customers in a Flat World Applying Flat World Business Principles to the Workforce System GSETA 2007 Presente...
Business Workforce system Welcome to the Flat World
While We Were Sleeping. . .   <ul><li>Business became: </li></ul><ul><ul><li>Turbo-charged </li></ul></ul><ul><ul><li>Tech...
Has our system  caught up ?
Business . . .  <ul><li>Leverages  change </li></ul><ul><li>Leverages  technology </li></ul><ul><li>Develops based on  cor...
Do we do the   same ?
1991 : “ Be the leading   package delivery   company.”   1999 : “ Enablers of  global commerce.
What  changed  between 1991 and 1999?
How do we leverage   change ?
Web 2.0 <ul><li>RSS —automatic updates </li></ul><ul><li>Wikis —Build your own web site </li></ul><ul><li>Blogs —On-demand...
How do we leverage   technology ?
Transportation Logistics Technology Tracking Payments, billing, credit Call Center
What are our   core competencies and functions ?
Quality of products HR practices Stocking & re-stocking Packaging RFID Supplier logistics Price
What  standards  have we set?
87,000  different combinations Make the global  Local The  Third   Space
How do we   partner  to add value?
Learn more at  www.widinggroup.com
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Applying Flat World Principles To The Workforce System 2

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Impact of flat world/global business principles on the public workforce system.

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  • Applying Flat World Principles To The Workforce System 2

    1. 1. Working with Customers in a Flat World Applying Flat World Business Principles to the Workforce System GSETA 2007 Presented by The Widing Group
    2. 2. Business Workforce system Welcome to the Flat World
    3. 3. While We Were Sleeping. . . <ul><li>Business became: </li></ul><ul><ul><li>Turbo-charged </li></ul></ul><ul><ul><li>Technology-enabled </li></ul></ul><ul><ul><li>Flatter </li></ul></ul><ul><ul><li>Value-Add </li></ul></ul><ul><ul><li>Networked </li></ul></ul><ul><ul><li>Virtual </li></ul></ul>
    4. 4. Has our system caught up ?
    5. 5. Business . . . <ul><li>Leverages change </li></ul><ul><li>Leverages technology </li></ul><ul><li>Develops based on core competencies and functions </li></ul><ul><li>Sets standards </li></ul><ul><li>Partners to add value to customer experience </li></ul>
    6. 6. Do we do the same ?
    7. 7. 1991 : “ Be the leading package delivery company.” 1999 : “ Enablers of global commerce.
    8. 8. What changed between 1991 and 1999?
    9. 9. How do we leverage change ?
    10. 10. Web 2.0 <ul><li>RSS —automatic updates </li></ul><ul><li>Wikis —Build your own web site </li></ul><ul><li>Blogs —On-demand publishing for 2-way communication </li></ul><ul><li>Podcasts, Video and Screencasts —free or low-cost training & marketing </li></ul><ul><li>Skype —free online calls </li></ul><ul><li>Text messaging— instant communication </li></ul><ul><li>Ning —build your own online community </li></ul><ul><li>Mash-ups —provide services by combining data sources </li></ul><ul><li>Basecamp —low-cost virtual project management & team communication </li></ul>
    11. 11. How do we leverage technology ?
    12. 12. Transportation Logistics Technology Tracking Payments, billing, credit Call Center
    13. 13. What are our core competencies and functions ?
    14. 14. Quality of products HR practices Stocking & re-stocking Packaging RFID Supplier logistics Price
    15. 15. What standards have we set?
    16. 16. 87,000 different combinations Make the global Local The Third Space
    17. 17. How do we partner to add value?
    18. 18. Learn more at www.widinggroup.com

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