Applying Flat World Principles To The Workforce System 2
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Applying Flat World Principles To The Workforce System 2

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Impact of flat world/global business principles on the public workforce system.

Impact of flat world/global business principles on the public workforce system.

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Applying Flat World Principles To The Workforce System 2 Applying Flat World Principles To The Workforce System 2 Presentation Transcript

  • Working with Customers in a Flat World Applying Flat World Business Principles to the Workforce System GSETA 2007 Presented by The Widing Group
  • Business Workforce system Welcome to the Flat World
  • While We Were Sleeping. . .
    • Business became:
      • Turbo-charged
      • Technology-enabled
      • Flatter
      • Value-Add
      • Networked
      • Virtual
  • Has our system caught up ?
  • Business . . .
    • Leverages change
    • Leverages technology
    • Develops based on core competencies and functions
    • Sets standards
    • Partners to add value to customer experience
  • Do we do the same ?
  • 1991 : “ Be the leading package delivery company.” 1999 : “ Enablers of global commerce.
  • What changed between 1991 and 1999?
  • How do we leverage change ?
  • Web 2.0
    • RSS —automatic updates
    • Wikis —Build your own web site
    • Blogs —On-demand publishing for 2-way communication
    • Podcasts, Video and Screencasts —free or low-cost training & marketing
    • Skype —free online calls
    • Text messaging— instant communication
    • Ning —build your own online community
    • Mash-ups —provide services by combining data sources
    • Basecamp —low-cost virtual project management & team communication
  • How do we leverage technology ?
  • Transportation Logistics Technology Tracking Payments, billing, credit Call Center
  • What are our core competencies and functions ?
  • Quality of products HR practices Stocking & re-stocking Packaging RFID Supplier logistics Price
  • What standards have we set?
  • 87,000 different combinations Make the global Local The Third Space
  • How do we partner to add value?
  • Learn more at www.widinggroup.com