Working with Customers in a Flat World Applying Flat World Business Principles to the Workforce System GSETA 2007 Presented by The Widing Group

Business Workforce system Welcome to the Flat World

While We Were Sleeping. . . Business became: Turbo-charged Technology-enabled Flatter Value-Add Networked Virtual

Business became:

Turbo-charged

Technology-enabled

Flatter

Value-Add

Networked

Virtual

Has our system caught up ?

Business . . . Leverages change Leverages technology Develops based on core competencies and functions Sets standards Partners to add value to customer experience

Leverages change

Leverages technology

Develops based on core competencies and functions

Sets standards

Partners to add value to customer experience

Do we do the same ?

1991 : “ Be the leading package delivery company.” 1999 : “ Enablers of global commerce.

What changed between 1991 and 1999?

How do we leverage change ?

Web 2.0 RSS —automatic updates Wikis —Build your own web site Blogs —On-demand publishing for 2-way communication Podcasts, Video and Screencasts —free or low-cost training & marketing Skype —free online calls Text messaging— instant communication Ning —build your own online community Mash-ups —provide services by combining data sources Basecamp —low-cost virtual project management & team communication

RSS —automatic updates

Wikis —Build your own web site

Blogs —On-demand publishing for 2-way communication

Podcasts, Video and Screencasts —free or low-cost training & marketing

Skype —free online calls

Text messaging— instant communication

Ning —build your own online community

Mash-ups —provide services by combining data sources

Basecamp —low-cost virtual project management & team communication

How do we leverage technology ?

Transportation Logistics Technology Tracking Payments, billing, credit Call Center

What are our core competencies and functions ?

Quality of products HR practices Stocking & re-stocking Packaging RFID Supplier logistics Price

What standards have we set?

87,000 different combinations Make the global Local The Third Space

How do we partner to add value?

Learn more at www.widinggroup.com