E-Commerce - Europe - July 2013:Industry Growth Report

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Mintel’s European retail report series covers the 19 leading economies of Europe. In total these countries account for around 95% of all European retail sales, excluding Russia.

Across the 19 markets covered here online retail sales totalled an estimated €166 billion in 2012.

The focus of this report is online shopping for goods – not services. Our market size and forecast is for all online retail sales, transacted online. Online retail sales exclude purchases of services such as travel or event tickets and digital downloads/streaming.

View Full Report With TOC@http://www.researchmoz.us/e-commerce-europe-july-2013-report.html

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E-Commerce - Europe - July 2013:Industry Growth Report

  1. 1. E-Commerce - Europe - July 2013 Mintel’s European retail report series covers the 19 leading economies of Europe. In total these countries account for around 95% of all European retail sales, excluding Russia. Across the 19 markets covered here online retail sales totalled an estimated €166 billion in 2012. The focus of this report is online shopping for goods – not services. Our market size and forecast is for all online retail sales, transacted online. Online retail sales exclude purchases of services such as travel or event tickets and digital downloads/streaming. table Of Content executive Summary – Europe market Size figure 1: Europe: Estimated Online Retail Sales (incl. Vat), 2008-18 figure 2: Europe: Online Retail Sales, Distribution By Major Markets, 2013 And 2018 market Shares figure 3: Europe: Leading Internet Retailers’ Shares Of European Online Retail Sales, 2011-12 the Consumer percentage Shopping Online figure 4: Europe: Percentage Of All Individuals Having Ordered Goods Or Services Online In The Past Three Months, 2008-12 how They Shopped From Home figure 5: Europe: The Consumer: How They Shopped From Home In The Last 12 Months, By Country, May 2013 (april 2013 For The Uk) smartphone And Tablet Shopping figure 6: Europe: The Consumer: What They Bought Online From A Smartphone Or Tablet Away From Home In The Last 12 Months, By Country, May 2013 (april 2013 For The Uk) attitudes To Shopping Online figure 7: Europe: The Consumer: Online Shopping Habits And Attitudes, By Country, May 2013 (april 2013 For The Uk) report Scope And Technical Notes market Definition financial Definitions vat figure 8: European Vat Rates, 2010-13 abbreviations/terminology country Codes E-Commerce - Europe - July 2013
  2. 2. e-commerce In Europe market Size key Points european E-commerce Set To Double figure 9: Europe: Estimated Online Retail Sales (incl. Vat), 2008-18 figure 10: Europe: Online Retail Sales, Distribution By Major Markets, 2013 And 2018 market Sizes: Germany, Uk, France Dominate figure 11: Europe: Estimated Online Retail Sales, By Country (incl. Vat), 2008-12 figure 12: Europe: Forecast Online Retail Sales, By Country (incl. Vat), 2013-18 percentage Of Sales Online: Nordics Strong figure 13: Europe: Estimated Percentage Of All Retail Sales Online, By Country, 2008-12 figure 14: Europe: Forecast Percentage Of All Retail Sales Online, By Country, 2003-18 online Sales Per Capita: Norway And Sweden Lead figure 15: Europe: Estimated Annual Per-capita Online Retail Sales, By Country, 2008-12 the Consumer key Points the Consumer: Participation In Online Shopping percentage Shopping Online figure 16: Europe: Percentage Of All Individuals Having Ordered Goods Or Services Online In The Past Three Months, 2008-12 shopping Online By Category figure 17: Europe: Percentage Of All Individuals Having Ordered Goods Or Services Online In The Past 12 Months, Selected Categories, 2012 cross-border Shopping figure 18: Europe: Percentage Of All Individuals Having Ordered Goods Or Services Online In The Past 12 Months, By Location Of Seller, 2012 mobile Internet Access figure 19: Europe: Percentage Of All Individuals Having Connected To The Internet Using A Handheld Device (e.g. Smartphone) In The Past Three Months, 2012 the Consumer: The Big Five Economies e-commerce And Home Shopping figure 20: Europe: The Consumer: How They Shopped From Home In The Last 12 Months, By Country, May 2013 (april 2013 For The Uk) m-commerce And T-commerce figure 21: Europe: The Consumer: What They Bought Online From A Smartphone Or Tablet Away From Home In The Last 12 Months, By Country, May 2013 (april 2013 For The Uk) attitudes To Shopping Online figure 22: Europe: The Consumer: Online Shopping Habits And Attitudes, By Country, May 2013 (april 2013 For The Uk) the Retailers europe’s Top Online Retailers E-Commerce - Europe - July 2013
  3. 3. figure 23: Europe: Leading Internet Retailers By Online Revenues, 2010-12 online Market Shares figure 24: Europe: Leading Internet Retailers’ Shares Of European Online Retail Sales, 2010-12 europe’s Leading Multichannel Retailers europe’s Leading Grocers europe’s Leading Clothing Specialists europe’s Leading Electrical Goods Specialists what We Think uk france germany italy spain france executive Summary heading Back Into Austerity e-commerce 6.4% Of All Retail Sales amazon’s Lead Much Less Than In Uk Or Germany the Online Consumer mobile Growing Fast the Internet Is Still Seen As The Best Route To Get A Good Price what We Think the Market Environment key Points broadband Connections figure 25: France: Proportion Of Households With Broadband, 2006-12 figure 26: France: Percentage Of Households Having A Broadband Internet Connection, Total And By Selected Household Type, 2012 shopping And Selling By Device figure 27: France: The Consumer: Percentage Of Consumers Shopping Or Selling Online In Past Three Months, By Device, April 2013 consumer Confidence figure 28: France: Consumer Confidence Levels, June 2012-june 2013 market Size And Forecast key Points online Sales figure 29: France: Online Retail Sales (incl Vat), 2008-12 figure 30: France: Online Retail Sales Forecasts (incl Vat), 2013-18 segmentation By Product Category figure 31: France: Online Retail Sales: Estimated Segmentation By Selected Categories, 2012 home Shopping Specialists’ Sales And Forecast E-Commerce - Europe - July 2013
  4. 4. figure 32: France: Mail Order/online Pureplay Specialists’ Sales (incl Vat), 2008-12 figure 33: France: Mail Order/online Pureplay Specialists’ Sales Forecasts (incl Vat), 2013-18 leading Online Retailers key Points amazon Leads The Market figure 34: France: Leading Online Retailers, 2012 market Shares figure 35: France: Leading Retailers Share Of Online Sales, 2012 the Consumer: Participation In Online Shopping key Points growth In Participation Slows figure 36: France: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online, 2008-12 figure 37: Europe: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online In The Past Three Months, Selected Countries, 2012 by Category: Clothing Most Popular figure 38: France: The Consumer: Percentage Of All Individuals Having Ordered Goods Online In The Past 12 Months, By Category, 2008-12 cross-border Shopping figure 39: Germany: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online, By Location Of Seller, 2011 And 2012 the Consumer: E-commerce And Home Shopping key Points what We Asked online Now The Dominant Channel For Home Shopping figure 40: France: The Consumer: How They Shopped From Home In The Last 12 Months, May 2013 online Shopping Broadly Based By Age, Affluence And Gender figure 41: France: The Consumer: How They Shopped From Home In The Last 12 Months, By Average Age/affluence, May 2013 the Consumer: M-commerce And T-commerce key Points what We Asked clothing Most Popular figure 42: France: The Consumer: What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, May 2013 mobile Shoppers Are Younger And More Affluent figure 43: France: The Consumer: What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, May 2013 the Consumer: Attitudes To Shopping Online key Points what We Asked deals First, Social Media Last figure 44: France: Online Shopping Habits And Attitudes, May 2013 E-Commerce - Europe - July 2013
  5. 5. figure 45: France: Online Shopping Habits And Attitudes, By Average Age/affluence, May 2013 figure 46: France: Online Shopping Habits And Attitudes, By Gender, May 2013 germany executive Summary what We Think the Market Environment key Points broadband Connections figure 47: Germany: Percentage Of All Households Having A Broadband Internet Connection, Total And By Selected Household Type, 2012 shopping And Selling By Device figure 48: Germany: The Consumer: Percentage Of Consumers Shopping Or Selling Online In Past Three Months, By Device, May 2013 consumer Confidence figure 49: Germany: Consumer Confidence Levels, June 2012-june 2013 market Size And Forecast key Points online Sales Reach 8.5% Of All Retail figure 50: Germany: Online Retail Sales (incl. Vat), 2008-12 figure 51: Germany: Online Retail Sales Forecasts (incl. Vat), 2013-18 segmentation By Product Category figure 52: Germany: Online Retail Sales: Estimated Segmentation By Selected Categories, 2012 home Shopping Specialists’ Sales And Forecast figure 53: Germany: Mail Order/online Pureplay Specialists’ Sales (incl. Vat), 2008-12 figure 54: Germany: Mail Order/online Pureplay Specialists’ Sales Forecasts (incl. Vat), 2013-18 leading Online Retailers key Points amazon And Otto Retain Strong Leads figure 55: Germany: Major Online Retailers By Net Online Revenues, 2011 And 2012 other Leaders electricals: Metro Group Scales Up grocers: Limited Online Services diy: Bauhaus And Toom Still Not Online other Retailers: Ikea And H&m Early Movers market Shares figure 56: Germany: Leading Online Retailers’ Share Of Online Retail Sales, 2011-12 the Consumer: Participation In Online Shopping key Points growth In Participation Slows figure 57: Germany: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online, 2008-12 E-Commerce - Europe - July 2013
  6. 6. figure 58: Europe: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online In The Past Three Months, Selected Countries, 2012 by Category: Clothing Most Popular figure 59: Germany: The Consumer: Percentage Of All Individuals Having Ordered Goods Online In The Past 12 Months, By Category, 2008-12 cross-border Shopping figure 60: Germany: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online, By Location Of Seller, 2011 And 2012 the Consumer: E-commerce And Home Shopping key Points what We Asked catalogue Shopping Still Holds Appeal figure 61: Germany: The Consumer: How They Shopped From Home In The Last 12 Months, May 2013 online Shopping Broadly Based By Age, Affluence And Gender figure 62: Germany: The Consumer: How They Shopped From Home In The Last 12 Months, By Average Age/affluence, May 2013 figure 63: Germany: The Consumer: How They Shopped From Home In The Last 12 Months, By Gender, May 2013 the Consumer: M-commerce And T-commerce key Points what We Asked clothing Most Popular figure 64: Germany: The Consumer: What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, May 2013 mobile Shoppers Are Younger And More Affluent figure 65: Germany: The Consumer: What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, May 2013 figure 66: Germany: The Consumer: What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, May 2013 the Consumer: Attitudes To Shopping Online key Points what We Asked consumers Interacting With Brands And Retailers Online figure 67: Germany: Online Shopping Habits And Attitudes, May 2013 collection Appeals To Young And Affluent figure 68: Germany: Online Shopping Habits And Attitudes, By Average Age/affluence, May 2013 figure 69: Germany: Online Shopping Habits And Attitudes, By Average Age/affluence, By Gender, May 2013 italy executive Summary what We Think E-Commerce - Europe - July 2013
  7. 7. the Market Environment key Points broadband Connections figure 70: Italy: Percentage Of All Households Having A Broadband Internet Connection, Total And By Selected Household Type, 2012 shopping And Selling By Device figure 71: Italy: The Consumer: Percentage Of Consumers Shopping Or Selling Online In Past Three Months, By Device, May 2013 consumer Confidence figure 72: Italy: Consumer Confidence Levels, June 2012-may 2013 market Size And Forecast key Points retail Generally Remains Underdeveloped online Sales Just Over 1% Of All Retail Sales growth Prospects figure 73: Italy: Online Retail Sales (incl. Vat), 2008-12 figure 74: Italy: Online Retail Sales Forecasts (incl. Vat), 2013-18 segmentation By Product Category home Shopping Specialists’ Sales And Forecast figure 75: Italy: Mail Order/online Pureplay Specialists’ Sales (incl. Vat), 2008-12 figure 76: Italy: Mail Order/online Pureplay Specialists’ Sales Forecasts (incl. Vat), 2013-18 leading Online Retailers key Points multi-channel In Its Infancy amazon Leads The Market media World banzai Commerce figure 77: Italy: Major Online Retailers By Net Online Revenues, 2012 fashion books/multi-media electricals grocery private Sales Clubs other Multi-sector Retailers health And Beauty diy market Shares figure 78: Italy: Leading Online Retailers’ Share Of Online Retail Sales, 2012 the Consumer: Participation In Online Shopping key Points growth In Participation Slows figure 79: Italy: Percentage Of All Individuals Having Ordered Goods Or Services Online, 2008-12 figure 80: Europe: Percentage Of All Individuals Having Ordered Goods Or Services Online In The Past E-Commerce - Europe - July 2013
  8. 8. Three Months, Selected Countries, 2012 by Category: Clothing Most Popular figure 81: Italy: Percentage Of All Individuals Having Ordered Goods Online In The Past 12 Months, By Category, 2008-12 cross-border Shopping figure 82: Italy: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online, By Location Of Seller, 2011 And 2012 the Consumer: E-commerce And Home Shopping key Points what We Asked home Shopping Generally Not Widespread figure 83: Italy: The Consumer: How They Shopped From Home In The Last 12 Months, May 2013 online Shopping Broadly Based By Age, Affluence And Gender figure 84: Italy: The Consumer: How They Shopped From Home In The Last 12 Months, By Average Age/affluence, May 2013 figure 85: Italy: The Consumer: How They Shopped From Home In The Last 12 Months, By Gender, May 2013 the Consumer: M-commerce And T-commerce key Points what We Asked clothing Most Popular figure 86: Italy: The Consumer: What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, May 2013 mobile Shoppers Are Younger And More Affluent figure 87: Italy: The Consumer: What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, May 2013 figure 88: Italy: The Consumer: What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, May 2013 the Consumer: Attitudes To Shopping Online key Points what We Asked price And Discounts Drive Online Demand figure 89: Italy: Online Shopping Habits And Attitudes, May 2013 customer Reviews And Opinion Of Others Appeals To Young And Affluent figure 90: Italy: Online Shopping Habits And Attitudes, By Average Age/affluence, May 2013 figure 91: Italy: Online Shopping Habits And Attitudes, By Average Age/affluence, By Gender, May 2013 spain executive Summary dramatic Growth In The Depths Of Recession online Access Growing Steadily, But Still Below Northern European Levels el Corte Inglés The Market Leader E-Commerce - Europe - July 2013
  9. 9. online Consumers shopping On Mobile Devices Popular With Those Already Shopping Online price Still The Main Driver what We Think e-commerce Popularity Growing expect Rapid Growth the Market Environment key Points broadband Connections figure 92: Spain: Households With Broadband Connection, 2004-12 figure 93: Spain: Percentage Of All Households Having A Broadband Internet Connection, Total And By Selected Household Type, 2012 shopping And Selling By Device figure 94: Spain: The Consumer: Percentage Of Consumers Shopping Or Selling Online In Past Three Months, By Device, May 2013 consumer Confidence figure 95: Spain: Consumer Confidence Levels, 2007-13 market Size And Forecast key Points online Sales Up 2.5 Times In Five Years figure 96: Spain: Online Retail Sales (incl. Vat), 2008-12 figure 97: Spain: Online Retail Sales Forecasts (incl. Vat), 2013-18 segmentation By Product Category figure 98: Spain: Estimated Online Sales By Product, 2012 home Shopping Specialists’ Sales And Forecast figure 99: Spain: Mail Order/online Pureplay Specialists’ Sales (incl. Vat), 2008-12 figure 100: Spain: Mail Order/online Pureplay Specialists’ Sales Forecast (incl. Vat), 2013-18 leading Online Retailers key Points el Corte Inglés Leads The Market figure 101: Spain: Major Online Retailers By Net Online Revenues, 2012 market Shares figure 102: Spain: Leading Retailers Share Of Online Sales, 2012 the Consumer: Participation In Online Shopping key Points growth In Participation Slows figure 103: Spain: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online, 2008-12 figure 104: Europe: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online In The Past Three Months, Selected Countries, 2012 figure 105: Spain: Numbers Buying From Local Sites And From Foreign Sites In Last 12 Months, 2008-12 by Category: Clothing Most Popular figure 106: Spain: The Consumer: Percentage Of All Individuals Having Ordered Goods Online In The Past E-Commerce - Europe - July 2013
  10. 10. 12 Months, By Category, 2008-12 cross-border Shopping figure 107: Spain: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online, By Location Of Seller, 2011 And 2012 the Consumer: E-commerce And Home Shopping key Points what We Asked online Shopping Dominates The Home Shopping Market figure 108: Spain: The Consumer: How They Shopped From Home In The Last 12 Months, May 2013 online Shopping Broadly Based By Age, Affluence And Gender figure 109: Spain: The Consumer: How They Shopped From Home In The Last 12 Months, By Average Age/affluence, May 2013 the Consumer: M-commerce And T-commerce key Points what We Asked clothing Most Popular figure 110: Spain: The Consumer: What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, May 2013 mobile Shoppers Are Younger And More Affluent figure 111: Spain: The Consumer: What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, May 2013 figure 112: Spain: The Consumer: What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, May 2013 shopping Behaviour By Device Ownership figure 113: Spain: Online Shopping Habits Of Mobile Device Owners And Non-owners, May 2013 the Consumer: Attitudes To Shopping Online key Points what We Asked consumers Interacting With Brands And Retailers Online figure 114: Spain: Online Shopping Habits And Attitudes, May 2013 usage Of Social Networks Across The Board figure 115: Spain: Online Shopping Habits And Attitudes, By Average Age/affluence, May 2013 united Kingdom introduction market Definition financial Definitions vat abbreviations executive Summary the Market figure 116: Online Retail Sales, 2008-18 E-Commerce - Europe - July 2013
  11. 11. segmentation By Retail Sector figure 117: Segmentation Of Online Retail Sales By Retail Sector, 2012 online Sales Per Capita, By Sector figure 118: Online Retail Sales Per Capita, By Retail Sector, 2011 And 2012 m-commerce companies, Brands And Innovation figure 119: Leading Ten Online Retailers: Shares Of All Online Sales, 2012 figure 120: Online Shopping Brand Personality – Macro Image, June 2013 innovations the Consumer shopping Online From Home figure 121: The Consumer: How They Shopped From Home In Last 12 Months, April 2013 figure 122: The Consumer: Products Bought Online From Home In The Last 12 Months, April 2013 shopping On The Move Via Mobile Devices figure 123: The Consumer: What They Bought Online Via Mobile Devices While Out And About In Past 12 Months, April 2013 where They Shop Online figure 124: Uk: The Consumer: Where They Shopped Online In The Past 12 Months – Any Online, From Home, And Via Mobile While Out And About, April 2013 shopping Habits And Attitudes figure 125: The Consumer: Online Shopping Habits And Attitudes, April 2013 online Versus In-store figure 126: The Consumer: Agreement With Attitudes Towards Online Shopping, April 2013 what We Think issues In The Market e-commerce, M-commerce, T-commerce: Does It Matter? is Showrooming A Problem? how Fragmented Is E-commerce? who Is Winning Online? how Can Pureplays Compete Against Amazon? should Pureplays Be Opening Stores? trend Applications without A Care greenfluencers mintel Futures: Access Anything, Anywhere the Market Environment key Points broadband Connections figure 127: Percentage Of All Households Having A Broadband Internet Connection, Total And By Selected Household Type, 2012 shopping And Selling By Device figure 128: The Consumer: Percentage Shopping Or Selling Online In Past Three Months, By Device, April 2013 E-Commerce - Europe - July 2013
  12. 12. figure 129: The Consumer: Percentage Of Tablet Owners And Smartphone Owners Shopping Or Selling Online Via Tablets/smartphones In The Past Three Months, April 2013 consumer Confidence figure 130: Consumer Confidence Levels, June 2012-may 2013 market Size And Forecast key Points forecast figure 131: Uk: E-commerce Sales, 2008-18 figure 132: Uk E-commerce, Detailed Forecast Data, 2013-18 market Size And Segmentation figure 133: Online Retail Sales (incl. Vat), 2007-12 figure 134: Online Sales As % All Retail Sales By Month, 2007-13 (april) a Digression On Downloads books music video games download Summary figure 135: Value Of Digital Downloads, 2012 online Segmentation figure 136: Uk: Online Sales By Broad Sector, 2007-12 figure 137: Uk: Online Sales As % All Retail Sales By Sector, 2007-12 pure Players Vs Store Based Retailers figure 138: Online Sales By Sector, 2012 home Shopping 2012 Vs 1992 limits To Pure Player Growth market Size Methodology leading Retailers’ Mobile Metrics figure 139: Leading Online Retailers’ Stated Mobile Commerce Measurables, 2012/13 social Media key Points social Networks Used figure 140: The Consumer: Social Networks Used, March 2013 attitudes Towards Brands And Social Networks figure 141: The Consumer: Attitudes Towards Brands And Companies On Social Networking Sites, Selected Statements, March 2013 social Media In The Shopping Process figure 142: The Consumer: Online Engagement, Selected Statements, April 2013 figure 143: The Consumer: Online Engagement, By Age And Affluence, April 2013 social Media Follower Numbers figure 144: Social Media Follower Numbers, Leading Online Retailers, July 2013 who’s Innovating? key Points E-Commerce - Europe - July 2013
  13. 13. apps That Make Shopping Easier technology Enhancing The Shopping Experience innovative Websites And Online Shopping Platforms devices That Track Shoppers And Tools That Aid Staff virtual Currency, Same-day Delivery And Queue Jumping Solutions strengths And Weaknesses strengths weaknesses leading Online Retailers key Points online Revenues overview: Pureplays Versus Catalogues Versus Stores figure 145: Leading Online Retailers: Net Revenues, 2008-12 amazon Leads Tesco the Grocers the Catalogue Retailers others online As Percentage Of Multichannel Retailers’ Sales figure 146: Leading Online Retailers: Multichannel Retailers’ % Of Total Sales Generated Online, 2010-12 compound Annual Growth: Sports Direct Leads figure 147: Leading Online Retailers: Compound Annual Growth Rates In Net Revenues, 2008-12 market Shares key Points the Top Ten figure 148: Leading Ten Online Retailers: Shares Of All Online Sales, 2012 in Detail: The Top 20 figure 149: Leading 20 Online Retailers: Shares Of All Online Sales, 2008-12 brand Research brand Map figure 150: Attitudes Towards And Usage Of Brands In The Online Shopping Sector, June 2013 correspondence Analysis brand Attitudes figure 151: Attitudes, By Online Shopping Brand, June 2013 brand Personality figure 152: Online Shopping Brand Personality – Macro Image, June 2013 figure 153: Online Shopping Brand Personality – Micro Image, June 2013 brand Experience figure 154: Online Shopping Brand Usage, June 2013 figure 155: Satisfaction With Various Online Shopping Brands, June 2013 figure 156: Consideration Of Online Shopping Brands, June 2013 figure 157: Consumer Perceptions Of Current Online Shopping Brand Performance, June 2013 figure 158: Online Shopping Brand Recommendation – Net Promoter Score, June 2013 E-Commerce - Europe - July 2013
  14. 14. brand Index figure 159: Online Shopping Brand Index, June 2013 figure 160: Online Shopping Brand Index Vs. Recommendation, June 2013 target Group Analysis figure 161: Target Groups, June 2013 figure 162: Online Shopping Brand Usage, By Target Groups, June 2013 group One – Conformists group Two – Simply The Best group Three – Shelf Stalkers group Four – Habitual Shoppers group Five – Individualists the Consumer – Participation In Online Shopping key Points participation Plateaus In 2012 figure 163: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online, 2008-12 figure 164: Europe: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online In The Past Three Months, Selected Countries, 2012 by Category: Clothing Most Popular figure 165: The Consumer: Percentage Of All Individuals Having Ordered Goods Online In The Past 12 Months, By Category, 2008-12 cross-border Shopping figure 166: The Consumer: Percentage Of All Individuals Having Ordered Goods Or Services Online, By Location Of Seller, 2011 And 2012 the Consumer – Shopping Channels Used From Home key Points what We Asked online Channel Dominates From Home figure 167: Way They Shopped From Home In Last 12 Months, April 2013 why They Buy Online who Shops Which Way figure 168: Way They Bought In Last 12 Months, By Age And Affluence, April 2013 the Consumer – Where They Shop Online key Points what We Asked where Consumers Buy Online figure 169: Uk: Where They Shopped Online, April 2013 what They Think Of Online Retailers who Shops Where figure 170: Where They Buy Online, By Age And Affluence, April 2013 shopping Online From Home Or On The Move figure 171: Where They Shopped Online, At Home Versus Out And About, April 2013 what They Think Of Online Shopping When Out And About E-Commerce - Europe - July 2013
  15. 15. the Consumer – What They Buy From Home And On The Move key Points what We Asked what They Buy Online From Home figure 172: Uk: What They Bought From Home In Last 12 Months, April 2013 clothing And Footwear Overtakes Hard Copy Media figure 173: Uk: What They Bought Online From Home In Last 12 Months, May 2012 And April 2013 almost Half The Population Buys Groceries Online figure 174: Online Grocery Shopping, By Region, April 2013 what They Buy Online While Out And About figure 175: Uk: What They Bought Online From Home In Last 12 Months Vs What They Bought Online While Out And About, Aril 2013 some Resistance Remains what They Buy From Catalogues figure 176: Uk: What They Bought From Home In Last 12 Months Vs What They Bought From A Catalogue At Home, April 2013 what They Buy From Other Home Shopping Channels figure 177: Uk: What They Bought From Home In Last 12 Months Vs What They Bought From Tv Shopping, Direct Selling And Party Plan, April 2013 the Consumer – What Devices They Use To Shop Online From Home key Points what We Asked laptops And Desktops Still The Most Common Device Used figure 178: Those Who Bought Online From Home By What Device Used, April 2013 figure 179: Activities Normally Undertaken On A Tablet Computer, June 2012 figure 180: What Products Bought Online From Home By Which Device, April 2013 figure 181: Uk: What They Bought Online From Laptop/desktop At Home In Last 12 Months, April 2013 figure 182: What They Bought Online From Smartphones At Home In Last 12 Months, April 2013 figure 183: What They Bought Online From Tablet Computer At Home In Last 12 Months, April 2013 figure 184: What They Bought Online From Any Other Device At Home In Last 12 Months, April 2013 the Consumer – Online Shopping Habits And Attitudes key Points what We Asked 80% Of People Browse Online To Secure The Best Deal figure 185: Online Shopping Habits And Attitudes, April 2013 saving Time Matters turning Negative User Generated Content Into A Positive courting The Influential collection Points who Does What figure 186: Online Shopping Habits And Attitudes By Age And Affluence, April 2013 the Gender Divide figure 187: Online Shopping Habits And Attitudes By Gender, April 2013 E-Commerce - Europe - July 2013
  16. 16. the Consumer – Online Shopping Attitudes key Points what We Asked making Shopping Easier And Quicker figure 188: Online Shopping Attitudes, April 2013 saving Money Online? gateway To The Unusual the Sandwich Generation figure 189: Online Shopping Attitudes, All Who Agree Or Disagree, April 2013 more People Enjoy Shopping From Tablets Than Smartphones who Thinks What figure 190: Online Shopping Attitudes, By Gender, April 2013 people With Young Children Find Shopping Online Convenient figure 191: Online Shopping Attitude By Select Demographic Breaks, April 2013 appendix – Brand Research figure 192: Brand Usage, June 2013 figure 193: Brand Commitment, June 2013 figure 194: Brand Momentum, June 2013 figure 195: Brand Diversity, June 2013 figure 196: Brand Satisfaction, June 2013 figure 197: Brand Recommendation, June 2013 figure 198: Brand Attitude, June 2013 figure 199: Brand Image – Macro Image, June 2013 figure 200: Brand Image – Micro Image, June 2013 figure 201: Profile Of Target Groups, By Demographics, June 2013 figure 202: Psychographic Segmentation By Target Groups, June 2013 figure 203: Brand Usage, By Target Groups, June 2013 brand Index figure 204: Brand Index, June 2013 appendix – Consumer – Where And What They Have Purchased figure 205: Most Popular Retailers Used To Buy Products Online From The Home (any Online), By Demographics, April 2013 figure 206: Next Most Popular Retailers Used To Buy Products Online From The Home (any Online), By Demographics, April 2013 figure 207: Other Retailers Used To Buy Products Online From The Home (any Online), By Demographics, April 2013 figure 208: Least Popular Retailers Used To Buy Products Online From The Home (any Online), By Demographics, April 2013 figure 209: Most Popular Retailers Used To Buy Products Online From The Home (online From Home), By Demographics, April 2013 figure 210: Next Most Popular Retailers Used To Buy Products Online From The Home (online From Home), By Demographics, April 2013 figure 211: Other Retailers Used To Buy Products Online From The Home (online From Home), By E-Commerce - Europe - July 2013
  17. 17. Demographics, April 2013 figure 212: Least Popular Retailers Used To Buy Products Online From The Home (online From Home), By Demographics, April 2013 figure 213: Retailers Used To Buy Products Online From The Home (online Whilst Out And About (using Your Smartphone Or Tablet), By Demographics, April 2013 figure 214: Retailers Used To Buy Products Online From The Home, April 2013 figure 215: Products Bought From Home In The Last 12 Months (all Online And Mail Order), By Next Most Popular Retailers Used To Buy Products Online From The Home (any Online), April 2013 figure 216: Products Bought From Home In The Last 12 Months (all Online And Mail Order), By Other Retailers Used To Buy Products Online From The Home (any Online), April 2013 figure 217: Products Bought From Home In The Last 12 Months (all Online And Mail Order), By Least Popular Retailers Used To Buy Products Online From The Home (any Online), April 2013 figure 218: Most Popular Where You Have Shopped From Home For Both Food And Non-food Products In The Last 12 Months, By Demographics, April 2013 figure 219: Next Most Popular Where You Have Shopped From Home For Both Food And Non-food Products In The Last 12 Months, By Demographics, April 2013 figure 220: Most Popular Products Bought From Home In The Last 12 Months (all Home Buyers), By Demographics, April 2013 figure 221: Next Most Popular Products Bought From Home In The Last 12 Months (all Home Buyers), By Demographics, April 2013 figure 222: Other Products Bought From Home In The Last 12 Months (all Home Buyers), By Demographics, April 2013 figure 223: Most Popular Products Bought From Home In The Last 12 Months (all Online And Mail Order), By Demographics, April 2013 figure 224: Next Most Popular Products Bought From Home In The Last 12 Months (all Online And Mail Order), By Demographics, April 2013 figure 225: Other Products Bought From Home In The Last 12 Months (all Online And Mail Order), By Demographics, April 2013 figure 226: Most Popular Products Bought From Home In The Last 12 Months (online From Home), By Demographics, April 2013 figure 227: Next Most Popular Products Bought From Home In The Last 12 Months (online From Home), By Demographics, April 2013 figure 228: Other Products Bought From Home In The Last 12 Months (online From Home), By Demographics, April 2013 figure 229: Most Popular Products Bought From Home In The Last 12 Months (mail Order Catalogue), By Demographics, April 2013 figure 230: Next Most Popular Products Bought From Home In The Last 12 Months (mail Order Catalogue), By Demographics, April 2013 figure 231: Products Bought From Home In The Last 12 Months (other Home Shopping (eg Tv Shopping, Direct Selling, Party Plans Etc), By Demographics, April 2013 figure 232: Products Bought From Home In The Last 12 Months, April 2013 appendix – Consumer – Most Popular Devices Used figure 233: Most Popular Devices Used To Buy Products Online From Home (online From Laptop/desktop E-Commerce - Europe - July 2013
  18. 18. Computer), By Demographics, April 2013 figure 234: Next Most Popular Devices Used To Buy Products Online From Home (online From Laptop/desktop Computer), By Demographics, April 2013 figure 235: Other Devices Used To Buy Products Online From Home (online From Laptop/desktop Computer), By Demographics, April 2013 figure 236: Most Popular Devices Used To Buy Products Online From Home (online From Smartphone), By Demographics, April 2013 figure 237: Next Most Popular Devices Used To Buy Products Online From Home (online From Smartphone), By Demographics, April 2013 figure 238: Most Popular Devices Used To Buy Products Online From Home (online From Tablet Computer Eg Ipad, Kindle Fire), By Demographics, April 2013 figure 239: Next Most Popular Devices Used To Buy Products Online From Home (online From Tablet Computer Eg Ipad, Kindle Fire), By Demographics, April 2013 figure 240: Devices Used To Buy Products Online From Home (online From Any Other Device (eg Games Console, Internet Enabled Tv), By Demographics, April 2013 figure 241: Most Popular Products Bought Online (using Your Smartphone Or Tablet) Whilst Out And About, By Demographics, April 2013 figure 242: Next Most Popular Products Bought Online (using Your Smartphone Or Tablet) Whilst Out And About, By Demographics, April 2013 figure 243: Devices Used To Buy Products Online From Home, April 2013 appendix – Consumer – Shopping Attitudes figure 244: Consumer Habits And Attitudes Towards Shopping Online, By Most Popular Retailers Used To Buy Products Online From The Home (any Online), April 2013 figure 245: Consumer Habits And Attitudes Towards Shopping Online, By Next Most Popular Retailers Used To Buy Products Online From The Home (any Online), April 2013 figure 246: Consumer Habits And Attitudes Towards Shopping Online, By Other Retailers Used To Buy Products Online From The Home (any Online), April 2013 figure 247: Consumer Habits And Attitudes Towards Shopping Online, By Least Popular Retailers Used To Buy Products Online From The Home (any Online), April 2013 figure 248: Agreement With Attitudes Towards Online Shopping, April 2013 figure 249: Most Popular Consumer Habits And Attitudes Towards Shopping Online, By Demographics, April 2013 figure 250: Next Most Popular Consumer Habits And Attitudes Towards Shopping Online, By Demographics, April 2013 figure 251: Agreement With The Statements ‘i Like Shopping Online Because It Avoids The Crowds’ And ‘shopping Online Is Less Stressful’, By Demographics, April 2013 figure 252: Agreement With The Statements ‘i Don’t Like Shopping Online Because It Lacks The Human Contact’ And ‘it’s Easier To Find Unique/unusual Products Online’, By Demographics, April 2013 figure 253: Agreement With The Statements ‘it’s Easier To Find What I Want When Shopping Online’ And ‘shopping Online Saves Me Money’, By Demographics, April 2013 figure 254: Agreement With The Statements ‘i Find Shopping Online More Convenient Because I Am Less Mobile Than I Used To Be’ And ‘i’m Happy To Shop Online On Behalf Of Other E-Commerce - Europe - July 2013
  19. 19. People’, By Demographics, April 2013 figure 255: Agreement With The Statements ‘i Enjoy Browsing Retailers Websites Or Apps On A Smartphone’ And ‘i Enjoy Browsing Retailers Websites Or Apps On A Tablet Computer’, By Demographics, April 2013 figure 256: Agreement With The Statement ‘shopping Online Is A Greener Way To Buy Products’, By Demographics, April 2013 amazon Europe what We Think troubles In Europe amazon’s Scope For Growth but Can It Become Europe’s Largest Retailer? figure 257: Amazon Europe: Projected Revenues Of Amazon Europe And Schwarz Group, 2008-22 beyond Retailing slimming The Offer popularity For Electricals Shopping – Mintel’s Consumer Data figure 258: Europe: Percentage Of Consumers Who Have Purchased Electrical Goods From Amazon In The Past 12 Months (past Three Years For The Uk Survey) And (in Brackets) Amazon’s Position Among Named Retailers For Buying Electrical Goods Online, January 2013 (november 2012 For Uk Survey) company Background company Performance figure 259: Amazon Europe: Group Financial Performance, 2008-12 figure 260: Amazon Europe: Europe As Percentage Of Amazon Inc.’s Total Revenues, 2008-12 retail Offering apple Retail what We Think a Brand Or A Retailer company Background company Performance figure 261: Apple Retail: Financial Performance, 2007/08-2011/12 figure 262: Apple Retail: European Stores, 2012-13 retail Offering argos what We Think reinventing Itself As Digital Leader company Background company Performance multi-channel Sales E-Commerce - Europe - July 2013
  20. 20. figure 263: Argos: Group Financial Performance, 2008/09-2012/13 store Network Under Review figure 264: Argos: Outlet Data, 2008/09-2012/13 retail Offering asos what We Think positioning Itself As The World’s Leading Online Fashion Destination For Twenty-somethings one-stop Fashion Portal Driving Web Traffic And Extra Sales decision To Expand Beyond Uk Is Paying Off tapping Into The Demand For Affordable Fashion In An Austere Climate company Background company Performance majority Of Asos Sales Now Come From Outside Of The Uk figure 265: Asos: Group Financial Performance, 2008/09-2011/12 current Trading Boosted By Exclusive Collaborations, Growing Mobile Traffic And Price Reductions retail Offering buch.de what We Think company Background company Performance figure 266: Buch.de: Group Financial Performance, 2008-2011/12 retail Offering cdiscount what We Think company Background company Performance figure 267: Cdiscount: Sales Performance, 2007-12 retail Offering darty Plc what We Think slimming Down online An Opportunity And A Threat pitching Above Pureplays company Background company Performance E-Commerce - Europe - July 2013
  21. 21. figure 268: Darty Plc: Group Financial Performance, 2008/09-2012/13 figure 269: Darty Plc: Outlet Data, 2008/09-2012/13 retail Offering debenhams.com what We Think debenhams Internet Sales Now More Profitable Than Its Store Sales working To Improve The Efficiency Of The Fulfilment And Delivery Service beyond The Desktop And Into Stores debenhams Tv Is An Entertaining Alternative To The Traditional Online Shopping Experience enhanced Website Features 50% Of What Debenhams Sells Can Only Be Bought At Debenhams company Background company Performance online Sales Up Almost 40% figure 270: Debenhams: Group Financial Performance, 2008/09-2011/12 online Sales Show No Signs Of Slowing In 2013 retail Offering dell Retail what We Think move To Third Party looking To Improve Price Positioning company Background company Performance figure 271: Dell B2c Retail: Estimated Group Financial Performance, 2008-12 retail Offering dixons Retail what We Think restructuring Puts Multi-channel Model Back On Track integrating Online To Multi-channel currys Pc World Megastore Takes Specialist Electrical Retailing To A New Level company Background company Performance online figure 272: Dixons Retail: Online Sales, 2012/13 figure 273: Dixons Retail Plc: Group Financial Performance, 2008/09-2012/13 figure 274: Dixons Retail Plc: Outlet Data, 2008/09-2012/13 retail Offering E-Commerce - Europe - July 2013
  22. 22. el Corte Inglés what We Think company Background company Performance figure 275: El Corte Ingles: Group Retail Financial Performance, 2007/08-2012/13 retail Offering ebay Inc. what We Think not A Retailer – And No Longer An Auction Site positive Attributes transacting Revenues company Background company Performance figure 276: Ebay Inc.: Group Financial Performance, 2008-12 ebay In Graphs figure 277: Ebay Inc. Marketplaces Segment: Gross Merchandise Volume And Number Of Active Users, 2006-12 figure 278: Ebay Inc. Marketplaces Segment: Annual % Change In Gross Merchandise Volume And Number Of Active Users, 2006-12 figure 279: Ebay Inc. Marketplaces Segment: % Of Gross Merchandise Volume Accounted For By Fixed-price Sales, 2006-12 figure 280: Ebay Inc. Payments Segment: Total Net Payment Values, 2006-12 fnac what We Think difficult Times downloads Erode Business needs To Play The Multi-channel Card company Background company Performance figure 281: Fnac: Group Financial Performance, 2008-12 figure 282: Fnac: Outlet Numbers, 2008-12 retail Offering johnlewis.com what We Think a Multichannel Retailing Success E-Commerce - Europe - July 2013
  23. 23. in-store Supporting Network Strengthening The Online Offering click & Collect Orders Double flexible Omni-channel Store Format Driving Physical Expansion award-winning E-commerce Proposition Backed By A Compelling Price Match Promise company Background company Performance soaring Online Sales figure 283: John Lewis Partnership: Group Financial Performance, 2008/09-2012/12 online Sales Smash £1bn Barrier retail Offering media-saturn/redcoon (metro Group) what We Think slow To Launch Online trailing Amazon But Winning Customers figure 284: Germany: The Consumer: Where Electrical Goods Have Been Purchased Online In The Past 12 Months, Leading Retailers, January 2013 pureplay Versus Multichannel international company Background technical Note: Ownership technical Note: Store Manager Stakes company Performance figure 285: Media Saturn: Group Financial Performance, 2008-12 figure 286: Media Markt/saturn: Outlet Data, 2008-12 retail Offering mercadona what We Think background company Performance figure 287: Mercadona: Group Financial Performance, 2007-12 figure 288: Mercadona: Outlet Data, 2008-12 retail Offering m And M Direct what We Think company Background company Performance figure 289: M And M Direct Ltd: Group Financial Performance, 2008-13 E-Commerce - Europe - July 2013
  24. 24. retail Offering next Directory what We Think brand Appeal next Store Network Strengthens Cross-channel Shopping Experience growing Overseas Business company Background company Performance figure 290: Next Uk: Group Financial Performance, 2008/09-2012/13 retail Offering otto Group (multichannel Retail) what We Think falling Behind Amazon failing To Take Advantage Of The Web failing To Compete On Price catalogue Brands Need More Focus company Background company Performance figure 291: Otto Group (multichannel Retail): Group Financial Performance, 2008/09-2012/13 retail Offering figure 292: Otto Group: Main European Brands, June 2013 rakuten Ichiba what We Think company Background company Performance figure 293: Rakuten: Gross Merchandise Sales, 2008-12 figure 294: Rakuten: Consolidated Operating Results By Division, 2010-12 redcats what We Think company Background company Performance figure 295: Redcats: Group Financial Performance, 2008-12 retail Offering E-Commerce - Europe - July 2013
  25. 25. shop Direct Group what We Think where Next? company Background company Performance figure 296: Shop Direct Group: Financial Performance, 2007/08-2012/13 retail Offering figure 297: Shop Direct: Estimated Sales Breakdown, 2012/13 tchibo what We Think company Background company Performance figure 298: Tchibo: Group Financial Performance, 2008-12 figure 299: Tchibo: Outlet Data, 2008-12 retail Offering tesco Direct strategic Evaluation company Background company Performance figure 300: Tesco Plc: Group Financial Performance, 2008/09-2012/13 figure 301: Tesco Plc: Online Performance, 2008/09-2012/13 retail Offering vente Privee what We Think company Background company Performance figure 302: Vente-privee: Group Sales Performance, 2008-12 retail Offering yoox what We Think company Background company Performance figure 303: Yoox Group: Sales Performance (excl. Sales Tax), 2008-12 figure 304: Yoox Group: Breakdown Of Turnover, By Major Market, 2012 retail Offering E-Commerce - Europe - July 2013
  26. 26. figure 305: Yoox Group: Mono-brand Sites, 2012 zooplus what We Think company Background company Performance figure 306: Zooplus: Financial Performance, 2008-12 retail Offering appendix – E-commerce Retail figure 307: How They Shopped From Home In The Last 12 Months, By Demographics, France, May 2013 figure 308: Most Popular How They Shopped From Home In The Last 12 Months, By Demographics, Germany, May 2013 figure 309: Next Most Popular How They Shopped From Home In The Last 12 Months, By Demographics, Germany, May 2013 figure 310: Most Popular How They Shopped From Home In The Last 12 Months, By Demographics, Italy, May 2013 figure 311: Next Most Popular How They Shopped From Home In The Last 12 Months, By Demographics, Italy, May 2013 figure 312: Most Popular How They Shopped From Home In The Last 12 Months, By Demographics, Spain, May 2013 figure 313: Next Most Popular How They Shopped From Home In The Last 12 Months, By Demographics, Spain, May 2013 figure 314: Most Popular What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, France, May 2013 figure 315: Next Most Popular What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, France, May 2013 figure 316: Other What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, France, May 2013 figure 317: Most Popular What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, Germany, May 2013 figure 318: Next Most Popular What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, Germany, May 2013 figure 319: Other What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, Germany, May 2013 figure 320: Most Popular What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, Italy, May 2013 figure 321: Next Most Popular What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, Italy, May 2013 figure 322: Other What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, Italy, May 2013 E-Commerce - Europe - July 2013
  27. 27. figure 323: Most Popular What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, Spain, May 2013 figure 324: Next Most Popular What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, Spain, May 2013 figure 325: Other What They Bought Online (from A Smartphone Or Tablet Away From Home) In The Last 12 Months, By Demographics, Spain, May 2013 figure 326: Most Popular Online Shopping Habits And Attitudes, By Demographics, France, May 2013 figure 327: Next Most Popular Online Shopping Habits And Attitudes, By Demographics, France, May 2013 figure 328: Other Online Shopping Habits And Attitudes, By Demographics, France, May 2013 figure 329: Most Popular Online Shopping Habits And Attitudes, By Demographics, Germany, May 2013 figure 330: Next Most Popular Online Shopping Habits And Attitudes, By Demographics, Germany, May 2013 figure 331: Most Popular Online Shopping Habits And Attitudes, By Demographics, Italy, May 2013 figure 332: Next Most Popular Online Shopping Habits And Attitudes, By Demographics, Italy, May 2013 figure 333: Most Popular Online Shopping Habits And Attitudes, By Demographics, Spain, May 2013 figure 334: Next Most Popular Online Shopping Habits And Attitudes, By Demographics, Spain, May 2013 appendix – Broader Market Environment broadband Connection And Internet Usage figure 335: Europe: Percentage Of Households With A Broadband Internet Connection, By Country, 2008-12 figure 336: Europe: Percentage Of All Individuals Accessing The Internet Daily, By Country, 2008-12 figure 337: Europe: Percentage Of All Individuals Accessing The Internet By Mobile Devices In The Past Three Months, By Country, 2012 population figure 338: Europe: Population, By Age Group, 2010 figure 339: Europe: Population, By Age Group, 2015 figure 340: Europe: Population, By Age Group, 2020 gdp figure 341: Europe: Gdp (current Prices), 2012 figure 342: Europe: Real-terms Year-on-year Growth In Gdp, 2003-13 consumer Spending figure 343: Europe: Households’ Consumer Spending (current Prices), 2012 figure 344: Europe: Real-terms Year-on-year Growth In Households’ Consumer Spending, 2003-12 consumer Prices figure 345: Europe: Harmonised Index Of Consumer Prices, Annual % Change, 2003-12 unemployment figure 346: Europe: Average Rate Of Unemployment, 2003-12 interest Rates figure 347: Europe: Central Bank Interest Rates, 2008-13 consumer Confidence figure 348: Europe: Consumer Confidence Levels, July 2012-june 2013 E-Commerce - Europe - July 2013
  28. 28. ResearchMoz(http://www.researchmoz.us/) is the one stop online destination to find and buy market research reports & Industry Analysis. We fulfill all your research needs spanning across industry verticals with our huge collection of market research reports. We provide our services to all sizes of organizations and across all industry verticals and markets. Our Research Coordinators have in-depth knowledge of reports as well as publishers and will assist you in making an informed decision by giving you unbiased and deep insights on which reports will satisfy your needs at the best price. Contact: M/s Sheela, 90 State Street, Suite 700, Albany NY - 12207 United States Tel: +1-518-618-1030 USA - Canada Toll Free 866-997-4948 Email: sales@researchmoz.us Website: http://www.researchmoz.us/ E-Commerce - Europe - July 2013

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