Instructional Design, Instructional Designer, ADDIE, Analysis, Design, Development, Develop, Implementation, implement, and Evaluation, evaluate, Training, trainer, facilitator, content developer, captivate, adobe,
framemaker, rob help, flash
MICHAEL PAYNE
949-400-0847
mike@michaelrobertpayne.com
www.michaelrobertpayne.com
SUMMARY
Instructional Consultant with extensive experience in curriculum design, development, implementation and facilitation of Active learning programs for
instructor led, web-based, and PeopleSoft Platform programs. Expertise in increasing personnel performance by developing and implementing programs
constructed from the job task analysis process. Key strengths include strategic planning of organizational development programs for both online and on-
ground platforms utilizing the ADDIE instructional design method.
PROFESSIONAL EXPERIENCE
CB RICHARD ELLIS, El Segundo, CA 2006 - 2009
CB Richard Ellis is the world’s premier, full service real estate company. CB Richard Ellis offers brokerage, leasing, and property management services
to commercial and private clients through a workforce of over 29,000 employees.
Instructional Designer and Corporate Trainer
Responsible for managing and developing the national blended learning training program for entry through senior level business line leaders with
emphasis on Web Based Trainings, Computer Based Trainings, On-Ground Facilitation, and PeopleSoft Platform skills training.
• Acted as content consultant and manager for employee learning pathways and PeopleSoft ELM content administration to ensure SCORM
compliancy and topical relevancy resulting in 25% expansion and refinement of corporate training library
• Developed and facilitated constructivist model on-ground learning programs for personnel utilizing Microsoft PowerPoint, Microsoft Word,
SnagIt and Adobe Presenter resulting in expansion of corporate training initiatives
• Organized, facilitated and managed collaborative learning programs incorporating case studies and group projects aligning with job
responsibilities of sales team resulting in increased department ROI by 25%
• Trained Human Resource team on PeopleSoft CRM by designing and developing user interface manuals and by facilitating in-class and on-
the-job training courses resulting in 100% reduction of outsourcing costs for employee training program
• Delivered on-ground PeopleSoft ELM training utilizing Microsoft PowerPoint and CBT format to ELM Managers on ELM Overview, learning
formats, Learning Environments, learning Catalog, Activities, supplemental Learning, and process for reviewing learner progress resulting in
100% reduction of outsourcing costs for employee training program
• Trained Human Resource Service Center team on PeopleSoft ELM course tracking and enrollment application utilizing Articulate web based
training resulting in 100% reduction of outsourcing costs for employee training program
• Designed and developed participant and facilitator training manuals and CBT for Human Resource Training team utilizing Microsoft Word,
PowerPoint, SnagIt, and Adobe Presenter to troubleshoot Adobe Captivate PeopleSoft ELM quizzing interaction error resulting in 21 day time
savings
• Conducted gap and job task analysis relevant to essential duties of sales and client service managers prior to rollout of national distance
learning training program resulting in overall employee performance increases of 40% on yearly evaluation matrices
• Managed task analysis process for instructional design of national distance learning program resulting in 30% employee performance increase
and 20% cost savings for training department budget
• Designed, developed, and facilitated national distance learning program utilizing WebEx, Captivate, PeopleSoft ELM, Adobe Acrobat
Professional, Adobe Technical Suite, Adobe Illustrator, Adobe Photoshop, Audacity, Microsoft Office Suite, and SnagIt 9
• Designed, developed and piloted Real Estate Sales Professional CBT beta program utilizing Lectora resulting in training department
bandwidth increase of 15%
OXFORD TUTORING CENTER, Irvine, CA 2005 – 2006
The Oxford Tutoring Center is a leading provider of federal educational standards-based learning programs for all grade levels and all subjects. Oxford
Tutoring Center has branch locations throughout Southern California.
Curriculum Manager
Managed and delivered employee training programs by collaboration of instructional design, editing, and authorship of training manuals.
• Designed and developed collaborative learning participant and facilitator resource guides, podcasts, and webinars with Microsoft PowerPoint
and Articulate for Distance Learning and New Hire training programs resulting in reduced outsourcing costs by 55%
• Organized and facilitated collaborative learning programs utilizing Microsoft Word, Adobe Illustrator, and Adobe Photoshop incorporating case
studies and group projects aligning with job responsibilities of student mentor team resulting in employee performance increases of 40% on
yearly evaluation matrices
• Utilized the ADDIE model, Microsoft Word, Adobe Illustrator, and Adobe Photoshop to design, develop and produce on the job training
programs, participant and facilitator training manuals for personnel resulting in overall employee performance increases of 15%
• Conducted job task analysis then utilized Microsoft Word, Adobe Illustrator, and Adobe Photoshop to develop the Oxford Mentor Training
Program resulting in increased revenue for satellite and parent location by 20%
• Identified and developed utilizing Microsoft Word, Adobe Illustrator, and Adobe Photoshop soft skills training based on needs analysis for
employees that increased customer satisfaction by 15%
• Managed task analysis process to develop educational enhancement program for autistic students from resulting in increased market share by
15%
• Conducted needs assessment for new students’ skills competence and recommended mentoring programs appropriately which increased
revenue by 25%
People soft course developer, training developer, curriculum developer, ISD, instructional system design, storyboard, blended learning, e-learning , computer based training, CBT, PeopleSoft trainer, PeopleSoft, PeopleSoft v9, peoplesoft, PeopleSoft Version 9,
PeopleSoft ELM, PeopleSoft learning management

Instructional Design, Instructional Designer, ADDIE, Analysis, Design, Development, Develop, Implementation, implement, and Evaluation, evaluate, Training, trainer, facilitator, content developer, captivate, adobe,
framemaker, rob help, flash
UNIVERSITY OF PHOENIX, Costa Mesa, CA 2003 –2005
University of Phoenix, the largest private university, has established itself as a leading provider of higher education programs for working adults.
Academic Counselor
Trained newly hired Academic Counselors and Enrollment Specialists at Costa Mesa, California campus location.
• Facilitated on-the-job PeopleSoft Financials training from for new-hire Academic Counselors and Enrollment Specialists resulting in 30% travel
cost reduction to Human Resource department
• Reduced outsourcing costs by 25% and travel costs by 45% by conducting new hire trainings on-site utilizing Microsoft PowerPoint, LCD
screen and projector
• Conducted web-based trainings utilizing Microsoft PowerPoint and Live Meeting to review credit options and educational alternatives for
students
• Trained new hire Academic Counselors on student scheduling process using PeopleSoft academic scheduling software program and training
guide created in Microsoft Word and Adobe Acrobat Professional
• Created and maintained PeopleSoft scheduling database of accurate student records
ROBERT WAYNE FOOTWEAR, Riverside, CA 1997 – 2003
Robert Wayne Footwear is a pre-IPO retail company specializing in industrial grade work wear and fashion apparel. The company has expanded to
online as well as store front retail, warehouse, and mobile sales.
Trainer and Sales Associate
Conducted orientations, sales techniques courses, upgrading, sales closure methods, customer service trainings, and conflict resolution training
programs for Southern California region.
• Developed, implemented, and facilitated on-ground new hire associate training program with Microsoft PowerPoint and Participant guide
developed in Microsoft Word that increased profitability by 40%
• Designed a highly organized and accurate stockroom tracking system which became corporate standard and resulted in 25% increase of
accuracy for company inventory and time reduction of 35% for inventory check-in process
• Conducted on-the-job training program to teach all Robert Wayne Footwear store managers process for utilizing stockroom tracking system
• Conducted Manager Training course to teach new managers new hire paperwork, inventory and store merchandizing displays process that
increased corporate profitability by 15%
• Designed, developed and facilitated consultative sales techniques training course resulting in 25% overall corporate increase of sales-per-hour
and multiple accessory sales
TECHNICAL SKILLS
• Adobe Flash CS4 Professional • Lectora
• Adobe Illustrator • MS Office Suite
• Adobe Photoshop • MS Live Meeting
• Adobe Acrobat 9.0 Professional • PeopleSoft v9
• Adobe Captivate 3.0 • PeopleSoft ELM
• Adobe Technical Suite • PeopleSoft Financials
• Adobe Presenter • TechSmith Camtasia & Snagit 9
• Articulate Presenter • WebEx
EDUCATION
MAeD, Master of Arts, Education, Candidate
University of Phoenix
B.A., English, Graduated with departmental honors
California State University San Bernardino, San Bernardino, California
PROFESSIONAL AFFILIATIONS
American Society of Training and Development (ASTD)
Toastmasters International Member
People soft course developer, training developer, curriculum developer, ISD, instructional system design, storyboard, blended learning, e-learning , computer based training, CBT, PeopleSoft trainer, PeopleSoft, PeopleSoft v9, peoplesoft, PeopleSoft Version 9,
PeopleSoft ELM, PeopleSoft learning management