Northwestern Univ. Human Capital Conference

Creating a Connection Culture THINK TANK

BULLS BASKETBALL DYNASTY

CURRENT WORK ENVIRONMENT
Why should you care?
Employee trust and cooperation are low
75% of our employees are not engaged at work!
In America that is more than 101,000,000 individuals

EMPLOYEE ENGAGEMENT DEFINED

“ UNBELIEVABLE OPPORTUNITY”
“ One of the things you notice in Gallup Research is that only one in four workers in the U.S. are engaged in the workplace… Imagine if you could get half the employees engaged… It is just unbelievable to me the potential that exists for companies .”
James Clifton
CEO, Gallup Organization

RESEARCH

ORANIZATIONAL BEHAVIOR

ORGANIZATIONAL BEHAVIOR
2004 Employee Engagement Study, 50,000 employees:
Emotional factors are four times as effective as rational factors in engaging employees
Engaged employees are 20% more productive than the average employee
Source: Corporate Executive Board

NEUROSCIENCE
Neuroscience has shown that connection:
Increases dopamine which enhances attention and pleasure
Increases serotonin which reduces fear and worry
Increases oxytocin which makes us more trusting of others
Reduces stress hormones (epinephrine, norepinephrine, cortisol)

NEUROSCIENCE
Scientists discovered from split brain surgery on epilepsy patients:
Right Brain - unconscious mind - emotions
Left Brain - conscious mind - logic, speech
Neuroscientist Michael Gazzaniga labeled the left brain “the interpreter”
Right brain determines what we do, left brain makes up a story to explain it

PSYCHOLOGY Meaning Personal Growth Autonomy (Freedom) Recognition Belonging Respect Human needs to thrive:

PSYCHIATRY
Lack of connection at work increases:
loneliness
isolation
confusion
distrust
disrespect, and
dissatisfaction
Source: Dr. Edward Hallowell, psychiatrist, former instructor, Harvard Medical School

POLITICAL SOCIOLOGY
Since WWII, joy has declined although economic prosperity has increased dramatically.
Experts believe it’s attributable to a lack of connection and community
Sources: Bowling Alone by Robert Putnam, American Paradox by David Myers, and The Decline of Happiness in Market Democracies by Robert Lane

HEALTH RESEARCH
Research has shown connection = positive impact
Infants who are held = healthier
Elementary students who receive eye contact = perform better academically
Patients who have social support = recover faster
Adults with greater connection = more creative, better problem solvers
Seniors who have social relationships = live longer
Sources : Carlson, 1998; Rosenthal and Jacobson, 1992; Resnick, 1997; Cohen, 1997; Berkman, 1979; Baumeister, 2003; MacArthur Foundation Study, 1998

CURRENT WORK ENVIRONMENT
Florida State University Survey
When Bosses Behave Badly –
employees retaliate :
30% slowed down or purposely made errors vs. 6% of those not reporting abuse.
27% purposely hid from the boss vs. 4% of those not abused.
33% confessed to not putting in maximum effort vs. 9% of those not abused.
29% took sick time off even when not ill vs. 4% of those not abused.
25% took more or longer breaks vs. 7% of those not abused.

THE CONNECTION CULTURE
We all need connection!
Brings out the best in people and makes them:
mentally and physically healthier
more trusting
more productive
more cooperative
more creative
better problem solvers

WHAT IS CONNECTION?
“ Like wind through the trees”
An invisible force between human beings that promotes trust, cooperation and “esprit de corps”!
Brought about from intentionally developing Relationship Excellence !

CONNECTION DEFINITION
A bond based on shared identity, empathy and understanding that moves self-centered individuals toward group-centered membership.

WORK BECOMING MORE IMPORTANT
Beginning in the 1990’s, work became a greater part of Americans’ self definition than family and community.
- The Gallup Organization

THE CONNECTION CULTURE
We need to put the corpus back into corporation !
“ Corpus” is Latin for body
Cor·po·ra·tion (kôr'pə-rā'shən) n.
A body that is granted a charter recognizing it as a separate legal entity having its own rights, privileges, and liabilities distinct from those of its members. Such a body created for purposes of government. Also called body corporate .
A group of people combined into or acting as one body.

THE CORPORATE EQUATION + Task Excellence The Connection Culture

ELEMENTS OF CONNECTION Core Elements 1. Human Value 2. Inspiring Identity 3. Knowledge Flow Enabling Elements 4. Committed Members 5. Servant Leaders

THE CONNECTION CULTURE V ision (Inspiring Identity) V alue (Human Value) V oice (Knowledge Flow) Easy way to remember the Core Elements:

INSPIRING IDENTITY (“VISION”)
When everyone in the organization is
proud of the reputation. united by the values, and motivated by the mission,

VISION

HUMAN VALUE (“VALUE”)
When everyone in the organization
understands the needs of people, appreciates their positive, unique contributions, and helps others achieve their potential.

VALUE
1. Understands psychological needs of people
Human needs at work:
Respect
Recognition
Belonging
Autonomy (freedom)
Personal growth
Meaning
Sources:
E Pluribus Partners, Ryan and Deci, Maslow, Frankl, Csikszentmihalyi, Banks
Lack of connection > deficit need dysfunctional behavior

VALUE
2. Appreciate my positive, unique contributions
Know my story
How well do you know your employees?
What is their background?
What are their dreams and ambitions?
What motivates them?
Who is important in their life?
What qualities do they strive for?

VALUE
3. Help others achieve their potential
Encourage professional growth professional development courses
Encourage personal growth
coaching, mentoring
Share your gold with others!

From: Morrow Lara (Human Resources) Sent: Thursday, September 06, 2007 4:31 PM To: Shipp Lance; Spiegelman Paul Cc: Carter Tracey (Human Resources); Pryor Andrew Subject: Beryl Cares Allan Follett Provider Services Call Advisor (New BBB member) Allan had surgery on his Achilles tendon. It is a sports injury. He will be out a few weeks. Flowers sent. VALUE

KNOWLEDGE FLOW (“VOICE”)
When everyone in the organization
safeguards relational connections. shares ideas and opinions honestly, and seeks the ideas of others,

VOICE According to her colleagues: “She told us everything, stuff we didn’t want to know [like how close we were to running out of cash].” “Part of her DNA is to tell you the good, the bad, and the ugly.”

1. Leader fails to encourage other points of view 2. Internal rivals 3. Fiefdoms 4. Isolationist culture KNOWLEDGE TRAPS

KNOWLEDGE FLOW SESSIONS

CONNECTION FORMULA V ISION + V ALUE + V OICE = Connection

ELEMENTS OF CONNECTION Core Elements 1. Human Value 2. Inspiring Identity 3. Knowledge Flow Enabling Elements 4. Committed Members 5. Servant Leaders

COMMITTED MEMBERS
Definition:
When everyone in the organization is:
committed to task excellence,
promoting the connection culture, and
living out character strengths and virtues.

Definition: empowered with the authority to:
Coordinate task excellence,
Facilitate the connection culture, and
Model and mentor others in character strengths and virtues!
SERVANT LEADERS

“ Ability may get you to the top but it takes character to keep you there.” -- Legendary UCLA basketball coach John Wooden CHARACTER STRENGTHS

CHARACTER STRENGTHS “ Coach Wooden had a profound influence on me as an athlete, but an even greater influence on me as a human being. He is responsible, in part, for the person I am today.” - Kareem Abdul Jabbar

ELEMENT #1: VISION

“… while there are indeed great, often unfathomable forces in history before which even the most exceptional of individuals seem insignificant, the wonder is how often events turn upon a single personality, or the quality we call character.” -- Historian David McCullough CHARACTER STRENGTHS

“ I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character.” ” -- Rev. Martin Luther King, Jr. CHARACTER STRENGTHS

ORGANIZATIONAL CHARACTER

American Psychology Association study Leading psychologists Global study Identified 24 specific character strengths CHARACTER STRENGTHS

CHARACTER STRENGTHS General George C. Marshall

CHARACTER STRENGTHS “ I’m sorry Mr. President, I don’t agree with you at all.” -- General George C. Marshall

CHARACTER STRENGTHS
“ [He has] an insatiable desire to learn, to know, [and] to understand.”
-- Nobel Peace Prize Committee

“ Most men are slaves of ambition. General Marshall is a slave of his duties.” “ I have never seen a task of such magnitude performed by a man” “ You have inspired us with your single-mindedness of purpose and selfless devotion to our common cause.” CHARACTER STRENGTHS -- Senator Henry Stimson -- British Officers’ Letter to Marshall

“… when I disapprove [of Marshall’s recommendations], I don’t have to look over my shoulder to see which way he is going…I know he is going…to give me the most loyal support as chief of staff that any president could wish.” -- President Franklin Delano Roosevelt CHARACTER STRENGTHS

“ Our policy is directed not against any country or doctrine but against hunger, desperation, and chaos.” -- George C. Marshall Speech at Harvard University in 1953 The Marshall Plan CHARACTER STRENGTHS

CHARACTER AND CONNECTION Who will you choose to become? Intentional Disconnector Unintentional Disconnector  Intentional Connector 

CHARACTER STRENGTHS
1. Develop habits that reflect character strengths.
2. Build high trust relationships with people who want to develop character strengths.
3. Undertake periodic checkups - 360 degree performance reviews.
4. Study and celebrate the character of intentional connectors.
5. Select, measure and promote leaders who have character strengths and who connect.

SERVANT LEADERS The Connection Culture

Actionable examples 20 stories of great leaders Questions for team study LEARN FROM LEADERS Free download for the next 2 days at: www.MichaelLeeStallard.com

http://www.michaelleestallard.com	238
https://blackboard9.uhcl.edu	83
https://blackboard.uhcl.edu	70
http://translate.googleusercontent.com	3
http://courses.uhcl.edu:8900	3

Northwestern Univ. Human Capital Conference

by Michael Stallard on Oct 15, 2009

Accessibility

Categories

Tags

Upload Details

Usage Rights

5 Embeds 397

Statistics

Northwestern Univ. Human Capital Conference — Presentation Transcript