Kettering University to Offer Credit Classes in Chinese and German

Search Contact Center Solutions

HOME

RESOURCES:

BLO...
Kettering University to Offer Credit Classes in Chinese and German
language and
the culture,

Interactive
Intelligence all...
Kettering University to Offer Credit Classes in Chinese and German
Media Channel for Business [practical guide]
A Practica...
Kettering University to Offer Credit Classes in Chinese and German

Sponsored by
Visit other TMCnet sites sponsored by Int...
Upcoming SlideShare
Loading in …5
×

Michael Harris Innovation - Kettering University to Offer Credit Classes in Chinese and German, The classes are part of a vision and strategic plan to usher in a new international era and culture at Kettering implemented by Provost Michael Harris

422 views
376 views

Published on

Kettering University to Offer Credit Classes in Chinese and German, The classes are part of a vision and strategic plan to usher in a new international era and culture at Kettering implemented by Provost Michael Harris

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
422
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Michael Harris Innovation - Kettering University to Offer Credit Classes in Chinese and German, The classes are part of a vision and strategic plan to usher in a new international era and culture at Kettering implemented by Provost Michael Harris

  1. 1. Kettering University to Offer Credit Classes in Chinese and German Search Contact Center Solutions HOME RESOURCES: BLOGS ENTRIES PODCASTS VIDEOS WHITE PAPERS FOLLOW US CONTACT CENTER SOLUTIONS INDUSTRY NEWS › Blog Entries Contact Center Solutions Glossary of Terms › Case Studies › Featured Content [June 02, 2010] › Glossary › Industry News › Resources Kettering University to Offer Credit Classes in Chinese and German A B C D E F G H I J K L M N O Featured eBook FLINT, Mich. --(Business Wire)-The sound of Chinese and German phrases will be heard at Kettering All Things Customer University beginning in the summer 2010 term when foreign language Interaction Solutions classes in Chinese and German will be offered for credit. eBOOK It has been said that customer interaction centers The classes are a collaborative effort between the Liberal Studies are the front door to any Department, the Office of International Programs and through the strategic organization's value chain. plan to usher in a new international era and culture at Kettering This is an accurate description of the implemented by Provost Michael Harris (News - Alert). They are being transformations taking place piloted in response to interest from students and the Student Academic Council of Kettering Student Government (KSG). in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with Dr. Karen Wilkinson, head of the Liberal Studies Department, said "it was apparent there was student interest and support for foreign-language-forcredit at Kettering," following an Academic Council forum to discuss the unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud... issue. "We believed the only way to know if the interest would actually support Featured Whitepaper foreign language courses was to offer pilot classes," Harris said, noting the Microsoft® Lync® in the languages were selected based on Kettering's current exchange programs Contact Center: with German universities and its increasing growth and activity in China. Integrating with Customer Interaction Center™ to Provide a Barrier-free The Chinese Customer Experience To course implement contact center includes functionality, organizations some using Microsoft Lync Server 2010 can follow the unified instruction in communications blueprint of the culture to open standards interoperability and integrate to a help students contact center solution of their choice. Customer better understand Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ... the relationship between the http://callcenterinfo.tmcnet.com/news/2010/06/02/4821856.htm[2/8/2014 7:16:32 PM] Featured Success Story
  2. 2. Kettering University to Offer Credit Classes in Chinese and German language and the culture, Interactive Intelligence all-in- said Dr. Luchen Li, director of Kettering's Office of International Programs. one IP "We would eventually like to add a cultural aspect to the new Chinese course including art, film and music," he added. communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually. Kettering currently has one student studying in China and two recently returned from study abroad in China. Samantha Best was the first Kettering student to study abroad in China. She graduated in 2009. Featured Product Demo "We are working on a broader scope of opportunities for study abroad in Interaction China for the fall 2010 term," said Li. Plans to expand Kettering's study Analyzer™ Real-time word abroad program in China are in line with President Barack Obama's goals and phrase for cross-cultural education, said Li. "The Chronicle of Higher Education spotting. Alerting. said President Obama wants 100,000 American students to study abroad in Analytics. Scoring. China in the coming year," said Li. "We very likely will have students with Coaching. Watch co-op jobs in China in the near future as well," Li added. how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an Read more on Kettering's new courses at: exceptional customer experience. http://www.kettering.edu/visitors/storydetail.jsp?storynum=3008. Featured Resources NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, [ Back To Contact Center Solutions Homepage's Homepage ] and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that RELATED CONTACT CENTER SOLUTIONS ARTICLES Service-Disabled Veteran Launches Contact Center Company Vetconnexx [ Read More ] 07/01/2013 MetricNet Publishes 4 New Australian Benchmarks for IT Support, Contact Centres [ Read More ] 05/21/2013 Liverpool Bosch Contact Center Hopes for Threefold Expansion by Year End [ Read More ] 05/03/2013 Bunchball Unveils Augmented Gamification Tools for Jive Platform [ Read More ] 04/08/2013 Teleperformance Earns the Multimedia Contact Center Award [ Read More ] 03/19/2013 does just that. Welcome to Quick Spin. [trial] Seeing Strong Demand for its CaaS Offering [podcast] Interaction Process Automation Launches [podcast] Part 1: Home Agents: The Big Game Changer [white paper] Part 2: Leveraging Technology for Remote Agents [white paper] Part 3: Next Generation Home Working Shangri-La Unveils Customer Contact Center in China [ Read More ] 03/13/2013 [white paper] B. Braun Uses NextiraOne for UC and Contact Center Support [ Read More ] 03/12/2013 paper] Excelling at Mobile Customer Service [white Transforming a Measurement Program into a [ View all Contact Center Solutions Articles ] Meaningful Program: 8 Great "Next Steps" [white paper] A Practical Guide to Making SMS a Valuable http://callcenterinfo.tmcnet.com/news/2010/06/02/4821856.htm[2/8/2014 7:16:32 PM]
  3. 3. Kettering University to Offer Credit Classes in Chinese and German Media Channel for Business [practical guide] A Practical Guide to Automating Key Business Processes [practical guide] A Practical Guide to Migrating to VoIP Planning and Design Considerations [practical guide] Ask the Expert Think Outside the App: A Great Experience Begins With the Customer 01/15/2014 Interactive Intelligence CaaS Offering Gets Highest PCI DSS Level of Validation 12/19/2013 Microsoft Lync in the Contact Center: Providing a Faster, Barrier-free Customer Experience 12/13/2013 Press Releases Heartland Dental Deploys Interactive Intelligence All-in-One IP Communications Software Suite Jan 7, 2014 Interactive Intelligence Cloud Offering Has Successfully Met Compliance Requirements for PCI Data Security Standard Dec 19, 2013 Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview Dec 18, 2013 View Summary Interactive Intelligence Honored with a Glassdoor Employees' Choice Award as One of the Best Places to Work in the U.S. Dec 11, 2013 Interactive Intelligence Adds Senior Staff to Enhance Cloud Communications Infrastructure, Service and Support Dec 10, 2013 http://callcenterinfo.tmcnet.com/news/2010/06/02/4821856.htm[2/8/2014 7:16:32 PM]
  4. 4. Kettering University to Offer Credit Classes in Chinese and German Sponsored by Visit other TMCnet sites sponsored by Interactive Intelligence: Accounts Receivable Management | Business Process Automation | CaaS | Cloud Contact Center | Insurance Technology | Webinars | Powered by Technology Marketing Corporation, 800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326 General comments: tmc@tmcnet.com. Comments about this site: webmaster@tmcnet.com. » About » Contact us » Advertise Technology Marketing Corp. 1997-2014 Copyright. Privacy Policy Sitemap http://callcenterinfo.tmcnet.com/news/2010/06/02/4821856.htm[2/8/2014 7:16:32 PM]

×