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Trends, demographic and psychographic profiles of smart phone users: brand choices, lifestyles, and preferences for 2011.

Trends, demographic and psychographic profiles of smart phone users: brand choices, lifestyles, and preferences for 2011.

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  • 1. ! !!7""8!!!!!9!!!!:)#4(!;2)#01!8(<,*!!!!9!!!!!=)+<)#*!>?@@!!!!!!!!!!!!!!!!!!"#$%#&()#*!)+,!-$+.&,+(&)/! ! !!!!!01)23)0450$6! ! ! ! ! ! ! &!
  • 2. !""#$%&()*$+),)&-.$A)B/!$.!-$+(+(2!!@ CD#D&E5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 @> :(1$,$/$F* 555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 @ !!!70#$+*62!G!H<II!J$#,25555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 @K!!!!-$+2<6#!;2)#01555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 K K5@ A#+,2 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555 K K5K L)/<2!)+,!)((&(<, 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555@? K5M N6$F#)%1&0!&+.$#6)(&$+ 555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555@> K5M L&E2!$+!;2()<#)+(!-/)+/&+22 55555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555@K K5O :$2(!"$%</)#!7%%2 55555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555@MM!!!!-$6%(&(&D!;2)#0155555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555@O M5@ 7%%!H<2&+22!:$,/255555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555@P M5> "/)(.$#6!;D&E2 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555>@ M5K A$%!A+!!7%%25555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555K> M5M!!!!!A#+,2!)+,!N)()555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555KK M5O!!!!!"E!;2)#01 555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555KO M5Q!!!!!:0R&+2*!N)() 55555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555MO M5P!!!!!J1)(!(1!A#+,!N)() 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555MQ M5S!!!!!N&F&()/!8<#F$+2!N)()5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555O@O!!!:$B&/!7%%!C<(/$$4 55555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555OMQ!!!!:)#4(&+F55555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555OS Q5@ 7%%!8($#!T&2(&+F!8(#)(F&2 55555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555OU"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !!!!!!!!!!!!!!!!!!!!!!!!!!!
  • 3. !""#$%&()*$+),)&-.$ Q5> "; 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555Q@P!!!!"#2$+)2V!C<#!7<,&+0 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555Q>S!!!!W+#)/!-$+0/<2&$+2 5555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555QP"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !!!!!!!!!!!!!!!!!!!!!!!!!!!!
  •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
  •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
  • 6. !""#$%&()*$+),)&-.$"!!!!#$%&()*!+)&),*-.!!"#$%&!%()*(+&!,$&$!+-**(+&(,!)%-.!$/,!-/*0/(!1%2(3!4$%&0+04$/&!-2(%!$!&#%((56((7!4(%0-,!(/,0/8!9$/1$%3!:;<!=>::?!!""""!#$" %&()*" "!%+",-..-/0(1"&,.23*"+-/"-,3("-4&"*45623*"*73")-/("3-"73"0("7"&*374&7(3#"!!!!!!!!!!!!!!!!!!!!!"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !!!!!!!!!!!!!!!!!!!!!!!!!!
  • 7. !""#$%&()*$+),)&-.$"#$%&$()*%&)+,-(./.0&011)234/.5267!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !!!!!!!!!!!!!!!!!!!!!!!!!!
  • 8. !""#$%&()*$+),)&-.$"#$%&$()*%&)+,-(./.012345.106&$3,)%45$)4)755$6))8.45$,9:$"#$%&#(!)*!+#,#*-$.#%!!!!!!!!!!!!!!!!!!!!!!!!!! ! !"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !!!!!!!!!!!!!!!!!!!!!!!!!!
  • 9. !""#$%&()*$+),)&-.$"#$%&()*$&+,+$--)./)&)%$-0&1%&+0),-),23.%0&+0)0.)2$4)!!!!!!!!!!!!!!!!!!))))))))))))"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !!!!!!!!!!!!!!!!!!!!!!!!!!
  • 10. !""#$%&()*$+),)&-.$ "#$%&$&()$*$+,*-./0&)1$234*5671--%89:0&)18;-&9<8=9)<&(+>$0&($,*)%$*//+$<&$%&$0*?1@$ ! ! ! ! "$&! ! ! ,-! ! ! ! ! ! ! ! ! ! ! ! "#$%#! ! ! ! ! !+#$&#! ! ! ! ! ! ! ! &#!(!)(*! ! %#$+#! "/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !!!!!!!!!!!!!!!!!!!!!!!!!!
  • 11. !""#$%&()*$+),)&-.$"#$%&$#())(*+,-.$*&+/&$+0$1(23$#45(3+%6$!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !!!!!!!!!!!!!!!!!!!!!!!!!!
  • 12. !""#$%&()*$+),)&-.$!!!!"#$! %&()!*+,-./01(+,! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !!!!!!!!!!!!!!!!!!!!!!!!!!
  • 13. !""#$%&()*$+),)&-.$####$%$# &()*+#,-#../.)-*#!!In a brief sentence, how would you describe the importance of a clean environment when eating out? • "#$%&#(!)*$+%&%*$,!#-!.-(!%/0*&#$&!%$!)*//1$%&(!-$.%*$/-$&,!,*!#,!&*!2--0!)*//1$%)#&%.-!+%,-#,-,!#&!3#(4! • 56--!%,!$*&6%$7!8*,-!&6-$!-$&-%$7!#!9%:&6(!-,&#1#$&4!!! • ;&!/#2-,!/-!&1$!#$+!8#:2!*1&4!;&<,!.-(!%/0*&#$&!&*!6#.-!#!):-#$!-$.%*$/-$&!86-$!-#&%$7!*1&4!! • ;!#/!#!,&%)2:-!9*!):-#$:%$-,,!%$!#!-,&#1#$&4!;9!;!,--!9%:&6!*9!#$(!2%$+=!;!#/!$*&!:%2-:(!&*!-&1$4! • >--+,!&*!3-!.-(!,#$%&#(4! • ?-(!%/0*&#$&!86-$!+%$%$7!%$!#!-,&#1#$&4!>*&!,*!/1)6!%9!-#&%$7!#&!#!0%)$%)!*!3#)2(#+!)**2*1&4! • 5#3:-!):-#$-+=!)6#%,!):-#$=!8*2-,!):-#$=!$*&!*$!&6-%!06*$-,4! • ;&<,!.-(!%/0*&#$&@!!;!#/!#!$1,-=!#$+!#$!1$):-#$!-$.%*$/-$&!8*1:+!#99-)&!/(!-$A*(/-$&!*9!-#&%$7!*1&!#$+!/(!0-)-0&%*$!*9! &6-!&#,&-!*9!&6-!9**+=!3-)#1,-!;!8*1:+!3-!)*$)-$-+!#3*1&!86-&6-!&6-!9**+!8#,!7*%$7!&*!/#2-!/-!,%)24! • B%&%)#:=!*9!&6-!1&/*,&!%/0*&#$)-4!! • ;!)*$,%+-!&6-!):-#$:%$-,,!*9!#!-,&#1#$&!-C&-/-:(!%/0*&#$&4! • D,,-$&%#:@!56-!-$.%*$/-$&!,6*1:+!:**2!):-#$!#$+!1$):1&&--+!%$!#++%&%*$!&*!3-%$7!6(7%-$%)4! • ;&<,!.-(!%/0*&#$&!&*!/-=!31&!)#$!3-!+-)-%.%$74!! • ;&<,!#!)%&%)#:!-9:-)&%*$!*9!6*8!&6-!-,&#1#$&!%,!*0-#&-+4!!! • E-0-$+,!*$!&6-!/**+!#$+!)*/0#$(=!#$+!&6-!-0%)1-#$!7*#:=!#$+!/#(3-!&6-!FF=!#$+!&6-!,*)%#:!7*#:4!!G!3%-9!#$,8-!/#(!$*&!3-! 9#%=!*!&1-!#:8#(,4!!G:,*=!#!H):-#$!-$.%*$/-$&H!/#(!/-#$!,-.-#:!2%$+,!*9!+%&I!*!,*)%#:!):1&&-=!*!,*1$+=!*!-99*&=!;!#/!*$-! *9!&6*,-!0-*0:-!&6#&!8%::!#:8#(,!)6-)2!&6-!,%:.-8#-=!&6-!,-#&,=!&6-!&#3:-=!#$+!0:#&-,!86-$!;!7*!*1&!&*!-#&4!B:-#$:%$-,,!%,!.-(! %/0*&#$&!&*!/-!%$!#!+%$%$7!,%&1#&%*$4! • G!):-#$!-$.%*$/-$&!%,!.-(!%/0*&#$&4! • ?-(=!J(!7*%$7!&*!7--$!9%-$+:(!-#&%$7!-,&#3:%,6/-$&,4! • ?-(!%/0*&#$&!86(!+*!(*1!0#(!/*$-(!&*!7*!-#&!%$!#!+%&(!0:#)-4! • K%76:(!%/0*&#$&!L#!MN=!;/0*&#$&!86-$!%&!%,!#!$%)-!0:#)-!L!#!6*:-!%$!&6-!8#::!;!+*$<&!/%$+!:**2%$7!:%2-!#!6*:-!%$!&6-!8#::4!!! • G!):-#$!-$.%*$/-$&!%,!-C&-/-:(!%/0*&#$&!86-$!-#&%$7!*1&=!):-#$:%$-,,!%,!$-C&!&*!7*+:%$-,,444!! • >*&!):-#$=!$*!#00-&%&-4!1,-!&*!8#%&!&#3:-,=!2$*8!86#&!6#00-$,!*!+*-,$<&!6#00-$!3-6%$+!&6-!,)-$-,4!!O*1:+!3-!-/3##,,-+!&*! &#2-!,*/-*$-!*1&!&*!-#&!&6#&!8#,!+%&(4!!G&/*,06--!%,!6#:9!&6-!-C0-%-$)-4! • ;&!%,!.-(!%/0*&#$&4!56-!):-#$:%$-,,!*9!#$!-$&%-!-,&#3:%,6/-$&!7%.-,!(*1!#$!%+-#!*9!6*8!&6-(!/#(!3-!&-#&%$7!&6-!0*+1)&!&6-(! #-!,-::%$74!"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !"!!!!!!!!!!!!!!!!!!!!!!!!!
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  •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  •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
  •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
  •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  •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
  •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  • 34. !""#$%&()*$+),)&-.$!"#$ %&()*$+,,$-./*0(1%*2$ $$$ $!!"#$%&!(#%)*&+%,!#$(#!-%&%!.*#!,+).+/+(.#!+.!.012%&!+.304%45$3((425$6%).)7*5$8*9*1*)7*$.):$;,(1/2"$#$%$&())*%*+,&#**-.*/&"01&23"3&&&"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !"!!!!!!!!!!!!!!!!!!!!!!!!!
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  • 36. !""#$%&()*$+),)&-.$"##$%&()#*(#+*,*#! • "#$%$&!"#!$%&!()"$*!"$!+,!-%./#0&%/-! %1!2"34%!5%$4$!424/6!7"$.4!%1!-4!3(68!.9!1/%7!(:%.!#";!-%./#0&%/-!"$!<.$4! =>>?@! • A-4($! B-(/7(! A%$#.C"$*8! /4#4(/5-4/#8! 9/%D45! (99! 3%&$C%(3#! &"CC! #-%%! .9! 1/%7! ?! :"CC"%$! "$! =>>E! %! (C7%#! ,>! :"CC"%$! :6! =>F=@! • ()*+,!-.+/01!G=HH!3%&$C%(3#!I(!J@EEK@! • L55%/3"$*!%!H(/)4"$*!A-(/#M!7%#!/454$!NO%74$!($3!P"*"(C!Q"14R!#.368!-4!$.7:4/!%1!&%74$!&-%!%&$!#7(/9-%$4#!!"$! -4!S$"43!B(4#!#./*43!:6!F,>T!1/%7!F>@G!7"CC"%$!"$!=>>U!%!=V!7"CC"%$!"$!=>>E8!($3!-(#!C")4C6!"$5/4(#43!#"*$"1"5($C6!"$!=>F>@! • 2.*.345!6#701!L!/49%/!:6!W(X%/1"#-!($3!A(1Y7%7!/424(C#!-(!7%/4!-($!,>T!%1!3"*"(C!7%7#!(C/4(36!.#4!#%5"(C!$4&%/)#! IV,TK8!4;!74##(*"$*!I,VTK8!"$#($!74##(*"$*!I,,TK8!($3!*(7"$*!I,=TK@ • ZC%:(CC68!7(/)4!"$4CC"*4$54!1"/7![PA!5%.$43!=VE@V!7"CC"%$!#7(/9-%$4#!#%C3!-"#!64(/8!5%79(/43!%!-4!F?+@,!7"CC"%$!.$"#! #-"9943!"$!=>>E@! • 85&+.3,!4$3%/#4/#!(/4!%.!($3!/4(C!94%9C4!(/4!"$!(#!&4"*-0C%##!5%79($6!]./"#6#47![$5@!/"4#!%!&%%!L74/"5($#!C%%)"$*! %! 3/%9! (! 14&! 9%.$3#! (14/! -%C"3(6! %24/"$3.C*"$*@!O"-! ]./"#6#47! -4(3"$*! "$%! -4! 3"4! "$3.#/6^#! 7%#! C.5/("24! "74! %1! 64(/8!-4!S@B@!#4CC4/!%1!9(5)(*43!5(C%/"405%$#5"%.#!74(C#!&"CC!9.!H(/"4!_#7%$3!($3!P($!H(/"$%!%$!-4!:(5)!:./$4/!($3!.#4! 4#"7%$"(C#! 1/%7! 5.#%74/#! "$#4(3@! `-4#4! (/4! /4(C! 94%9C4a! &4! &($! -47! %! "$#9"/4! %-4/#8!A-"41! b;45."24! _11"54/!<%4! W43C"$*!#("3!"$!($!"$4/2"4&@! • 9#:43.#);&40/!0+<.:0!![$!"#!1"/#!/49%/!%$!-4!.#4!%1!N*4%0#%5"(CR!%/!C%5("%$0:(#43!#4/2"54#8!-4!c4&!W4#4(/5-!A4$4/M#! [$4/$4!d!L74/"5($!Q"14!9/%D45!1"$3#!-(!GT!%1!%$C"$4!(3.C#!.#4!(!#4/2"54!#.5-!(#!e%./#f.(/4!%/!Z%&(CC(!-(!(CC%&#!-47!%! #-(/4!-4"/!C%5("%$!&"-!1/"4$3#!($3!%!1"$3!%-4/#!&-%!(/4!$4(/:6@!_$!($6!*"24$!3(68!FT!%1!"$4/$4!.#4/#!(/4!.#"$*!-4#4! #4/2"54#@!`-"#!/49%/!"#!:(#43!%$!-4!/4#.C#!%1!(!4C49-%$4!#./246!:6!-4!c4&!W4#4(/5-!A4$4/M#![$4/$4!d!L74/"5($!Q"14! c/%D45!5%$3.543!:4&44$!L.*.#!E!($3!B4947:4/!F+8!=>F>@!`-4!#./246!&(#!(37"$"#4/43!%!(!#(79C4!%1!+8>>F!(3.C#8!(*4! FU!($3!%C34/8!.#"$*!(!5%7:"$("%$!%1!C($3C"$4!($3!54CC.C(/!4C49-%$4#@!! ! !"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !!!!!!!!!!!!!!!!!!!!!!!!!!!
  • 37. !""#$%&()*$+),)&-.$ "#$!%&(&)*!&+,-(#.! • !"#$%#&()*+#,-$#.$#$/)0/1#,0*-#*-102#3$40)1#5-$/1#(+1#&#)$6&*0$/74&+1#+1280619# • :"#$%#$/)0/1#&()*+#&.1+#;:7<=#(+1#)$6&*0$/74&+1#+128061+>#+0./0%06&/*)?#3$21#*-&/#$/)0/1#&()*+#0/#&/?#$*-12#&.1# .2$(59# • ;@"#$%#$/)0/1#A0+5&/06+#(+1#*-1+1#+128061+#B#+0./0%06&/*)?#3$21#*-&/#$/)0/1#,-0*1+#CD"E#$2#$/)0/1#4)&6F+#CG"E9# • H"#$%#$/)0/1#31/#(+1#&#)$6&*0$/74&+1#+128061#+(6-#&+#I$(2+J(&21#$2#K$,&))&>#6$35&21#,0*-#D"#$%#$/)0/1#,$31/9# CL1,E## •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
  •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
  • 39. !""#$%&()*$+),)&-.$!"#$ %&(&#$ "#)*"+(&,%-.)*(%&$ #&/(-%&.#&*$ (0$ 1%(&1$ .%2(#3$ 4)-*(56)-7$ ).%&1$ 7%6&1#-$ )86*09$ !"#$ :#;$ <&*#-&#*$ :-%=#5*>0$ )*#0*$06-/#7$%,$?.#-(5)&$)86*03$5%&865*#8$(&$)00%5()*(%&$;(*"$*"#$@)(,%-&()$A#)*"@)-#$B%6&8)*(%&3$,(&80$*")*$CDE$60#$)$5#$4"%&#9$F,$*"%0#G$ • HIE$%,$5#$%;&#-0$")/#$60#8$*"#(-$4"%&#$*%$%%J$64$"#)*"$%-$.#8(5)$(&,%-.)*(%&$)&8$KLE$%,$5#$%;&#-0$)1#0$HC+KL$")/#$ 8%&#$065"$0#)-5"#09$ • LE$%,$5#$%;&#-0$")/#$0%,*;)-#$)44(5)*(%&0$%-$M)440N$%&$*"#(-$4"%&#0$*")*$"#4$*"#.$*-)5J$%-$.)&)1#$*"#(-$"#)*"9$O%.#$ HDE$%,$*"%0#$)1#0$HC+KL$")/#$065"$)4409$$!"(0$.#)&0$*")*$"#)*"+(&,%-.)*(%&$0#)-5"#0$)&8$5%..6&(5)*(%&0$")/#$=%(&#8$*"#$1-%;(&1$)--)7$%,$&%&+/%(5#$8)*)$)44(5)*(%&0$*")*$)-#$2#(&1$26&8#8$(&*%$5#$4"%&#09$B67$IPE$%,$5#$4"%&#$%;&#-0$Q)1#$HCRS$60#$*"#(-$4"%&#0$*%$*)J#$4(5*6-#03$,%-$#T).4#3$64$,-%.$PPE$(&$?4-($KUUL9$$O#/#&$(&$*#&$5#$4"%&#$%;&#-0$0#&8$%-$-#5#(/#$*#T*$.#00)1#0V$,%6-$(&$*#&$)55#00$*"#$(&*#-&#*$%&$*"#(-$4"%&#09$<&$)88(*(%&3$WDE$%,$X9O9$)86*0$")/#$0%,*;)-#$)44(5)*(%&0$%-$M)440N$%&$*"#(-$4"%&#0$Q26*$%&7$%&#$(&$,%6-$)86*0$)5*6)7$60#$*"#.S9$ • Y(1"*$4#-5#&*$%,$*"#$?.#-(5)&$)86*0$;"%$60#$*"#$(&*#-&#*$)-#$!;(**#-$60#-09$<*$(0$)&$%&(&#$)5*(/(*7$*")*$(0$4)-*(56)-7$4%46)-$ ;(*"$7%6&1$)86*03$.(&%-(*(#03$)&8$*"%0#$;"%$(/#$(&$5(*(#09$Q:#;S • B67$LIE$%,$*##&0$)1#0$HK+HI$4)7$5%.46*#-3$;#23$4%-*)2#3$%-$5%&0%#$1).#09$?88(*(%&)7G$ • DUE$%,$*##&0$4)7#8$1).#0$M7#0*#-8)79N$ • CPE$%,$*##&0$4)7$%&$)$5%&0%#$(J#$*"#$Z2%T3$:)7O*)*(%&3$%-$[((9$ • IWE$4)7$1).#0$%&$)$8#0J*%4$%-$)$)4*%4$5%.46*#-9$ • PUE$60#$)$4%-*)2#$1).(&1$8#/(5#$(J#$)$O%&7$:)7O*)*(%&$:%-*)2#3$)$(&*#&8%$]O3$%-$)$^).#$_%79$ • `CE$60#$)$5#$4"%&#$%-$")&8"#8$%-1)&(a#-$*%$4)7$1).#09$Q:#;$KUUCS$$$$$$"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !"!!!!!!!!!!!!!!!!!!!!!!!!!
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  •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
  • 44. !""#$%&()*$+),)&-.$!"#$%$&#"()*+,#-$,$./#/"0),1/"#$"#,/2,&#0#3&,3450#$&,0)&/,60%$&,5$4$"5"(,/",#-$,#.$,/2,#-$,50*7,8/&#6$,$./#/"0),9/%5,3&$,&,-(-$%,",#-$,./%""(&+,9-$",#-$,1/%%$&4/"5"(,3&0($,/2,"$(0#6$,$./#/"0),9/%5&,&,)/97,:$(0#6$,9/%5,3&$,"1%$0&$&,0&,#-$,50*,(/$&,/"+,0&,4/&#6#*,5$1%$0&$&7,,,,,, ! ,,,,,,,,,,,,,,"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !"!!!!!!!!!!!!!!!!!!!!!!!!!
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  • 46. !""#$%&()*$+),)&-.$!"#$%&($)"&*&+",-./$-,0#1--.$*#123$)-&4#$&5$0"#$31*#/6$70$,3$0"#$,(#1$0"10$+#&+-#$0#2($0&$133&8,10#$%,0"$&0"#3$3,*,-1$0&$0"#*6$9&*&+",-.$%13$1++1#20$ ,2$ &2#$+10$&5$&:$121-.3,3;$%"##$%#$-&&<#($10$0"#$ 8&#-10,&2$ =#0%##2$"&%$*:8"$1$:3#$ :3#3$8#01,2$%&(3$,2$",3$3010:3$:+(10#3;$12($"&%$*:8"$3,*,-1$%&(3$1#$:3#($,2$",3$5,#2(3>$:+(10#3$3"&%2$&2$",3$5##(36$!"#$8&#-10,&2$+-&0$=#-&%$3"&%3$1$8-#1$(,1?&21-$-,2#;$*#12,2?$0"##$,3$1$+&3,0,4#$8&#-10,&2$=#0%##2$"&%$*:8"$.&:$:3#$%&(3$5&*$1$%&($?&:+;$12($"&%$*:8"$.&:$5,#2(3$(&6$$$$$$$$$$$$$$$$$$$$$$$$$$"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !"!!!!!!!!!!!!!!!!!!!!!!!!!
  • 47. !""#$%&()*$+),)&-.$!"#"$%&&("#%)*+&*,&-."&/*##"0-)*+&10*-&2)-.&00&-."&2*#3&4#*51%6&7*-&00&2*#3&4#*51%&#"&08"0"39&85-&-."&3)4*+0&0)+"&)%&:5/.&:*#"&()%)80"6&&&&&&&&&&&&&&&&&&&&&&&&& &"&"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !!!!!!!!!!!!!!!!!!!!!!!!!!!
  •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  •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  • 56. !""#$%&()*$+),)&-.$!#!$$%&()*+(,$-$.&/+01&234+5,6$),(71/,$$ $"#$%&(!)*+!,-!.*/0(1/$0&!"#$%#&()"!#$*+,!,$*,!,+*#&-!$./!0*1.+! 2+*)3! 0%+#$*),-! *+%! 4*+()5! ()! ,$%! %678.3()5! 9.#*,(.):*-%3!;%+<(#%-! =9:;>! -7*#%?! @3*5%! (-! 7+.3A#()5! ,$(-! %6#8A-(<%! #$*+,! /(,$!%3(,.+(*8! 7*+,)%+!B+%)3++C!,$%!+%*8,(0%! 2A-()%--!(),%88(5%)#%!,+*#&()5!-%+<(#%!,$*,!/*-!#+%*,%3!2D!E%/!F.+&!3(5(,*8!*5%)#D!G(+%3-%,?!B$(-! #$*+,! (-! A73*,%3! %*#$! H.)3*D! 0.+)()5! *)3! +%48%#,-! ,$%! I3*D!7%+(.3!%)3()5!;A)3*D!)(5$,!*,!0(3)(5$,!J*-,%+)!B(0%?!K%+%!*+%!,$%!B.7!LM!4.+!N*)A*+D!OC!PMLM?!!!!!!!!!!!!!!!!"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !"!!!!!!!!!!!!!!!!!!!!!!!!!
  •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
  •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
  • 59. !""#$%&()*$+),)&-.$ 5.1 Worldwide Smartphone Market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ource: BBC August 2010"/01)*&2$&34$5/3614)3*1&7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ -.&,)8&-(9-/:$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$;&3<&2$=>??$ !"!!!!!!!!!!!!!!!!!!!!!!!!!
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