: STORIES FROM THE FIELD ONLINE FACILITATION :

Self Awareness Online communications skills Learning together Facilitation skills Intercultural antennae Tolerance for ambiguity Switching contexts Technical skills 8 Competencies of Online Facilitation (Nancy White)

Self Awareness

Online communications skills

Learning together

Facilitation skills

Intercultural antennae

Tolerance for ambiguity

Switching contexts

Technical skills

RHIZOMIC NATURE OF THE INTERNET

The teacher – centric model of teaching is out the window

SALMON’S 5 STEP MODEL

Stage 2 (Familiarisation) Hi! My name is Annette W and this is definitely a new way of learning for me. I'm not used to not seeing the people that I'm learning with in class. I'm looking forward to this new medium and hope you all feel the same. Hope to hear from you soon Bye for now

Hi! My name is Annette W and this is definitely a new way of learning for me.

I'm not used to not seeing the people that I'm learning with in class. I'm looking forward to this new medium and hope you all feel the same. Hope to hear from you soon

Bye for now

Stage 4 (Knowledge Construction, Collaboration) “ We see clusters of course development here, too. Some of this is can be the support services in place in the department, and some of it can be explained by the "Diffusion of Innovations" work by Everett Rogers.Rogers says that there are five interrelated attributes that accompany the diffusion of technology: its relative advantage when compared with other methods; its compatibility with the existing culture; its complexity of use; if it can be experienced in a limited way; and there is the ability to observe how others have used it. The clustering of faculty in one department or college speaks to the latter attribute. Part of the strategy we employ to enhance this effect is a series of "Showcases" at which faculty speak to faculty about their experiences.” - Catherine G

“ We see clusters of course development here, too. Some of this is can be the support services in place in the department, and some of it can be explained by the "Diffusion of Innovations" work by Everett Rogers.Rogers says that there are five interrelated attributes that accompany the diffusion of technology: its relative advantage when compared with other methods; its compatibility with the existing culture; its complexity of use; if it can be experienced in a limited way; and there is the ability to observe how others have used it. The clustering of faculty in one department or college speaks to the latter attribute. Part of the strategy we employ to enhance this effect is a series of "Showcases" at which faculty speak to faculty about their experiences.”

- Catherine G

Roles of the Facilitator

THE TOOLS: Chat Email Forum Instant Messaging The telephone Virtual Classrooms Blogs, wikis 3D worlds, etc

Chat

Email

Forum

Instant Messaging

The telephone

Virtual Classrooms

Blogs, wikis

3D worlds, etc

Troubleshooting/Conflict Negotiation private email? phone? public discussion? peer resolution?

private email? phone? public discussion? peer resolution?

Rate of Response/Level of Involvement Respond within 24 hours unless otherwise specified, but establish ground rules/expectations about this UPFRONT! DON’T RESPOND TO EVERYTHING – let the group assume some responsibility for the discussion. (Again, discuss this upfront .) Appropriate ratio: about 1:5 – 1:8

Respond within 24 hours unless otherwise specified, but establish ground rules/expectations about this UPFRONT!

DON’T RESPOND TO EVERYTHING – let the group assume some responsibility for the discussion. (Again, discuss this upfront .)

Appropriate ratio: about 1:5 – 1:8

MODELLING Summarising discussions Communication skills Manner/ attitude /humour Attitudes refer to the affective domain : includes ‘ learner’s’ values, beliefs, biases, emotions, and role expectations that may influence their disposition towards the learning environment.

Summarising discussions

Communication skills

Manner/ attitude /humour

ENGAGEMENT: Motivate them, inspire them, annoy them, make them laugh, make them angry, but for goodness sake don’t bore them! (Thiagi) http://thiagi.com/

Motivate them, inspire them, annoy them, make them laugh, make them angry, but for goodness sake don’t bore them! (Thiagi)

STUDENT EVALUATION: “ I think it was a blessing to strike you as the facilitator in the first unit in this course. You are enthusiastic about the subject and keep your commentary simple and to the point and I appreciated that. You also have a sense of humour and weren’t afraid to show it.” “… thank you for your input into my life .” LET PEOPLE KNOW WHO YOU ARE

“ I think it was a blessing to strike you as the facilitator in the first unit in this course. You are enthusiastic about the subject and keep your commentary simple and to the point and I appreciated that. You also have a sense of humour and weren’t afraid to show it.”

“… thank you for your input into my life .”

GRADUATE CERTIFICATE IN ELEARNING www.adelaideiglobal.com/gradcert/home.html

GRADUATE CERTIFICATE IN ELEARNING

www.adelaideiglobal.com/gradcert/home.html

Michael Coghlan e: michaelc@chariot.net.au http://users.chariot.net.au/~michaelc/