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US Coast Guard Needs a Knowledge Management System
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US Coast Guard Needs a Knowledge Management System

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This is a presentation I gave in 2009 at the Coast Guard's Chief Warrant Officer Academy about the Coast Guard's need for an enterprise knowledge management system.

This is a presentation I gave in 2009 at the Coast Guard's Chief Warrant Officer Academy about the Coast Guard's need for an enterprise knowledge management system.

Published in: Technology

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  • Top down model of knowledge sharing: senior leadership, SME’s write pubs, publish to CGCENTRAL Doesn’t exploit latent aggregate knowledge of cg workforce. We know more than what is in those books. Hidden in manual, unindexed unsearchable cg-intranet Crowdsourcing relies on the fact that the group is smarter than the smartest person in the group
  • Allows users to create and edit content collectively Wikipedia has 2.8 million articles on their US site alone Widely used by DOD, Corporations, public
  • Stored well, not shared well. Junior people already using it. It’s how they gather info. Accuracy
  • Stored well, not shared well. Junior people already using it. It’s how they gather info. Accuracy
  • Low cost One incident avoided (hard to verify) would pay for it.
  • We can learn a lot from watching how the data is being shared. Faulty equipment, spike in traffic, action from up the chain.
  • Most CWO’s in this class use this method. Decision makers lose out on extracting information from how we use a wiki
  • Examples: Sitka housing: people start to notice that there is a LOT of traffic about the state of housing in Sitka. Lots of recent info published about some specific piece of gear.
  • Transcript

    • 1. Creation of a Wiki Based Knowledge Management System
    • 2. Agenda The Problem The Action The Fix part 1-3 The Kicker
    • 3. The Problem Where do we deposit our intellectual capital? Learning organizations share knowledge. Top Down, little by little Needle in a needle stack Lost opportunity
    • 4. Check Clock Yes No Speed up Slow down Is time > 1 Minute?
    • 5. Coast Guard knowledge. Build a Wiki to manage The Fix ALL
    • 6. A wiki is a collection of Web pages designed to enable anyone to contribute or modify content, using a simplified markup language. Wikis are often used to create collaborative websites and to power community websites. Wikis are used in business to provide intranet and knowledge management systems. It is "the simplest online database that could possibly work." Source: Wikipedia.org/wiki The Fix part 1 Internet: Wikipedia Corporate Intranets (SAP) DOD: Intellipedia
    • 7. The Fix part 1
    • 8. We’re adding massive amounts of information Without a way to manage it The Fix Share it Exploit it The Fix part 1
    • 9. The Fix Usage skews toward the junior members They will use it. Content will be crowd-sourced by people we trust with lives and assets "not markedly less accurate" - science journal NATURE Participation is ‘bullet-able’ LDC curriculum . Evals OER The Fix part 1
    • 10. The Fix part 2 Knowledge diffusion: Current, instant access to expert knowledge Is there asbestos in Sitka housing? What can I buy with AFC30 money? Does the Coast Guard use human hair to adsorb oil? How will modernization affect me? How does the Stan Team grade my station’s readiness? Is there a standard CG project management application on CGDN+? How does the next NSC do sea trials? Katrina: Lessons learned Equipment in a mobile command center Where did Douglas Munro earn his Medal of Honor? Sea pay policy?
    • 11. The Fix The Fix part 2 Software: Free or very cheap if we do it right. Hardware: in the $100’s (k) Content: Free (provided by you) Cost Savings Servers cost less than people, cutters, and aircraft Immeasurable Time savings
    • 12. The Fix The Fix part 3 The Data behind the Data
    • 13. The Fix The Fix part 3 The Data behind the Data
    • 14. The Fix The Fix part 3 The Data behind the Data Examples: Amazon.com, Tivo: Local issues get a lot of traffic. It becomes a priority. Sitka Housing Lot’s of searches for a specific piece of gear at a Small Boat Station Geo-specific data Real time Intel from the deck plates “ What is the Coast Guard thinking right now?”
    • 15. The Action CG-6: Assign a program manager (I volunteer) Crank up the SDLC Develop the business case Project Management Plan Funding Plan …… .
    • 16. The Kicker CG Portal: ALCOAST 128/09 Blogs Wiki’s (not as cool as my version) Document management It’s already in progress
    • 17. Check Clock Yes No Take questions offline Take questions Yes No Is time > 8 Minutes? Is time > 12 Minutes?

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