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2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
2010 Revolutionary   Not Evolutionary
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2010 Revolutionary Not Evolutionary

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ALA Annual Conference Presentation (2008)

ALA Annual Conference Presentation (2008)

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  • 1. …Expanding minds. Empowering individuals. Enriching our community. The Public Library of Charlotte & Mecklenburg County Library Reorganization Project 2010 Style Charles Brown – Library Director
  • 2. Charlotte, NC to Anaheim, CA: ALA 2008 Library Reorganization Project 2010 Style …Expanding minds. Empowering individuals. Enriching our community.
  • 3. About Us… 850,000 residents 24 locations, 1.6 million volumes …Expanding minds. Empowering individuals. Enriching our community.
  • 4. …Expanding minds. Empowering individuals. Enriching our community. Project 2010 Overview Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
  • 5. 2010…To be America’s Best Public Library …Expanding minds. Empowering individuals. Enriching our community.
  • 6. 2010…A clear purpose and strategic direction …More customer focused …Greater community involvement …More responsive to employees …Expanding minds. Empowering individuals. Enriching our community.
  • 7. 2010…PLCMC Strategic Outcomes 1 3 Build a highly Be a preferred literate and employer in our educated community and 5 community nationally among Be a good libraries steward of the community’s trust and 2 4 Contribute to the resources economic health, To be highly accessed cultural and social and cherished by our capital of our community community …Expanding minds. Empowering individuals. Enriching our community.
  • 8. 2010…Laying the foundation for Transformation 1. Compelling Reasons 2. An Empowering Vision 3. A Supportive Leadership & Culture 4. Managing the Transformation 5. Measuring the Process 6. Communicating the Vision 7. Celebrating Milestones & Accomplishments …Expanding minds. Empowering individuals. Enriching our community.
  • 9. 2010…Communicating the Vision “Conversations with Staff” …Expanding minds. Empowering individuals. Enriching our community.
  • 10. …Expanding minds. Empowering individuals. Enriching our community. Project 2010 Organizational Transformation Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
  • 11. 2010… Timeline & Methodology Project 2010 kickoff – Design Create Conceptual New conference Design Organizational Structure Jan ‘07 May - June ‘07 Dec ‘07 Feb - Apr ‘07 July - Sep ‘07 Jan ’08 - 2010 Assess Current PLCMC 2010 Processes & Detail Design Implementation Opportunities Teams …Expanding minds. Empowering individuals. Enriching our community.
  • 12. …Expanding minds. Empowering individuals. Enriching our community. Project 2010 Design Team Focus Areas Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
  • 13. …Expanding minds. Empowering individuals. Enriching our community. Library Experiences Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
  • 14. Library Experiences: This is where we live. Key findings… Accountability issues Perceived inequities Need for access to budget information Need for new service delivery model …Expanding minds. Empowering individuals. Enriching our community.
  • 15. Unified Services: This is how we will serve our community. A seamless customer service experience. Formation of a Unified Services Team. Unified Services roll-out: 12 to 18 months …Expanding minds. Empowering individuals. Enriching our community.
  • 16. …Expanding minds. Empowering individuals. Enriching our community. Community Engagement Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
  • 17. Community Engagement: The Community’s Trust Key Findings… Partnership Process Infrastructure Friends of the Visibility Library Budget Volunteer Utilization …Expanding minds. Empowering individuals. Enriching our community.
  • 18. Community Engagement: The Community’s Trust Recommendations… Development & Public Policy Events & Exhibits Advocacy Organizational Giving Volunteers Partnerships for Education Community Relations …Expanding minds. Empowering individuals. Enriching our community.
  • 19. …Expanding minds. Empowering individuals. Enriching our community. Organizational Resources Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
  • 20. Organizational Resources: The Infrastructure Key Findings… Human Resources Benefits Administration Maintenance & Security Transportation & Delivery IT Coordination & Planning …Expanding minds. Empowering individuals. Enriching our community.
  • 21. Organizational Resources: The Infrastructure Recommendations… Human Resources Staff expand by 200% Security and Maintenance equitable distribution throughout system Transportation and Delivery increase number of trucks; lidded book bins …Expanding minds. Empowering individuals. Enriching our community.
  • 22. …Expanding minds. Empowering individuals. Enriching our community. Research, Innovation & Strategy Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
  • 23. Research, Innovation & Strategy: The future Key Findings… Need to “Breathe” Current Reality Assessment …Expanding minds. Empowering individuals. Enriching our community.
  • 24. Research, Innovation & Recommendations… SPA for Strategic Planning Align Communications and IT Benchmarking / Continuous Improvement Link all functions of library to strategic plan …Expanding minds. Empowering individuals. Enriching our community.
  • 25. …Expanding minds. Empowering individuals. Enriching our community. Imagine 2010 A New Organization
  • 26. 2010… New Organizational Model: C.O.R.E Aligns four core areas to capitalize on the Library’s strengths …Expanding minds. Empowering individuals. Enriching our community.
  • 27. 2010… New C.O.R.E Leadership …Expanding minds. Empowering individuals. Enriching our community.
  • 28. …Expanding minds. Empowering individuals. Enriching our community. Project 2010 Lessons Learned Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
  • 29. 2010… Lessons Learned The process/planning Culture… for change takes understand and time – perhaps respect the even longer than organizational you think! culture! The ability to The power of trust in ourselves, collaboration our colleagues and drives our individual & innovation collective judgment …Expanding minds. Empowering individuals. Enriching our community.
  • 30. 2010… Lessons Learned from the Director “If you want to make enemies, try to change something.” -Woodrow Wilson …Expanding minds. Empowering individuals. Enriching our community.
  • 31. …Expanding minds. Empowering individuals. Enriching our community. Project 2010 to Imagine 2010 Not Evolutionary – Revolutionary! Library Reorganization Project 2010-style
  • 32. 2010… Implementation …Expanding minds. Empowering individuals. Enriching our community.
  • 33. …Expanding minds. Empowering individuals. Enriching our community. Q&A More information @ http://www.plcmc.org/About_Us/reports.asp “Project 2010: A Case for a New Organizational Model”
  • 34. …Expanding minds. Empowering individuals. Enriching our community. Cast Charles Brown, Library Director, cbrown@plcmc.org Karen Beach, Director of Community Engagement, kbeach@plcmc.org Julia Lanham, 2010 Project Manager, jlanham@plcmc.org Michael Lambert, Library Manager, mlambert@plcmc.org Claudia Williams, Library Supervisor, cwilliams@plcmc.org

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