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Why Invest In Unified Communications
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Why Invest In Unified Communications

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Why Invest in Unified COmmunications?

Why Invest in Unified COmmunications?

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  • 1. UNIFIED COMMUNICATIONS Unify and simplify business communications!
  • 2. Why does Business need UC? Communications is at the CORE of every business! Unified Communications is Pilates for business…. It strengthens the CORE by Unifying and Simplifying Communications!
  • 3. Communication is too complex & Costly! The average small-to-medium-sized business (SMB) uses 6.4 types of communication devices and 4.8 communications applications, according to a 2006 study by Sage Research, and the study also reported that more than 50% of employees use multiple methods to contact someone. Communications in most offices is too complex to be efficient or effective! Complexity causes Chaos! The key is to deliver simplicity!
  • 4. Business Issue
    • Connecting to valuable resources when they are out of the office or in different locations!
      • Executives
      • Sales staff
      • Field employees
      • Remote offices and workers
      • Increasing access to LIVE communications, increases effectiveness!
      • Increasing effectiveness increases the health of any business!
  • 5. Solution to Business Communications
  • 6. Solutions to Improve your business
  • 7. Business solution
    • Unified communications provides simple access to LIVE communications by calling one number to access:
      • People- staff & customers, say their name find them!
      • Data- use IVR to automate time consuming actions!
      • Service- reserve high value tasks to live bodies to reduce messaging and increase customer satisfaction
      • Assistance – manage all your daily tasks remotely using speech recognition to be online while offline
  • 8. Business solution PBX UC server Web applications E-mail – groupware solutions CRM ERP SFA
    • UC is the gateway to all communications:
    • Initiate calls
    • Find employees
    • Access data
    • Mange contacts, calendar and email
  • 9. When Unified it’s Simplified! Customer needs to contact Account manager! Simply say name or department! “ Davide” UC server UC validates name with LDAP or Active directory System validates users availability and location System connects customer with account manager
  • 10. When Unified it’s Simplified! Field engineer is with customer and needs to find manager to make a important decision! Logs into UC server with Mobile UC IP UC server
  • 11. When Unified it’s Simplified! Field engineer is with customer and needs to find manager to make a important decision! Logs into UC server with Mobile UC IP UC server System identifies location and availability of manager! Burlington Office System connects engineer with Manager using office PBX
  • 12. When Unified it’s Simplified! Customer sends Urgent e-mail that she Needs help Immediately! IP E-mail server: -MS Exchange -Lotus notes -GroupWise UC server UC Server Calls you and plays back message! You reply to e-mail and let her know a engineer will be on site tomorrow! You do voice search for Contractors name to call and dispatch to site: “ Bill Rodgers” UC server searches personal and public contacts Finds match and offers options: Say 1 for mobile number Say 2 for business number Say 3 for home number UC Server connects you to contractor to give him instructions
  • 13. When Unified it’s Simplified! You’re in transit on business. Your off line and need access to office resources Call into the UC server with your telephone or Mobile UC applications! You have access to….
    • Check & Manage messages
    • Change your Location
    • Call a contact
    • Call a Colleague
    You are always connected to the office!
  • 14. When Unified it’s simplified
    • Call comes in….
    • UC server feeds up screen pops and contact info
    • Record the incoming conversation
    • Conversation stored in e-mail for easy access
  • 15. When Unified it’s simplified
    • View all your calls right from outlook
  • 16. When Unified it’s simplified
    • Send caller text message right from your desk
  • 17. Key functionality…
    • Integrate cell phones into your office PBX
      • Station to station dialing
      • Long Distance calls originating from office PBX
      • Find me follow me to any outside phone number
      • Filter calls, increase live communications with key customers
    • Know the true status and availability of your staff
      • See if co-workers are available/on or off the phone
      • View live rich presence from desktop and mobile device
      • Pick up the phone say users name to get live presence!
      • Integrate presence with mobility to access resource even off line at another location
  • 18. Key functionality…
    • RESPOND & MANAGE to any message at anytime from any device
      • Desktop workers can access voice and fax messages right from e-mail
      • Mobile users can Access & Manage e-mail directly from voice mail
      • Users can access personal contacts directly from voice mail to send messages and initiate phone calls when out of the office
  • 19. Key functionality…
    • Integrate Core business applications with your voice communications
      • Get incoming call notification with Contact details from MS Outlook, GoldMine, Act, SalesForce.com, etc
      • Integrate your desk phone and mobile phone into any Core business application for dialing and replying :
        • CRM- Microsoft CRM, Salesforce.com, etc
        • ERP- ACCPAC, SAP, etc
        • SFA-Goldmine, ACT, Microsoft Outlook,
        • Portal solutions: SharePoint, BEA, Etc.
    • Works with any infrastructure
      • TDM/IP phone systems
      • Wi-Fi or GSM wireless networks
  • 20. Reduce labour and costs…
    • Highlights of Unified Communications Application – Uses and Benefits
    • Sage Research Jan 2006
      • 32 total min. saved/day by reaching workers on first try
      • 43 min. saved/employee/day from more efficient message management
      • 55 min. saved/traveling employee/day from more efficient message management
      • $1,727 saved/traveling employee/month from cell phone and long distance avoidance
  • 21. What to look for in UC platforms
    • Support for OPEN Standards
    • Ensures present and future interoperability!
  • 22. What to look for in UC platforms
    • Ease of integration with…
  • 23. What to look for in UC platforms
    • Scalability to meet today and future requirements
      • 4-288 voice ports
    • Portability across Operating systems
      • Windows, Linux, MAC
    • Security
      • Emulating email security
      • Meeting Compliance issues- HIPPA, Sarbanes
    • API for customization
      • Interface access to office portal or enterprise CRM
  • 24. What to look for in UC platforms
    • Future proof your investment
      • Support for future Fixed to Mobile convergent needs
      • Integration of Instant messaging and text messaging
      • Building integration to SMS, and MMS application for field resources
      • Integration of UC with future mobile messaging roll outs.
      • Interface access to office portal or enterprise CRM
  • 25. Key differentiators to Esnatech UC
    • Single server solution for:
      • Enterprise Mobility
      • Unified messaging
      • Computer telephony integration
      • Rich Presence
  • 26. Key differentiators to Esnatech UC
    • Single server solution delivers economy of scale
      • Application management
      • Investment in hardware and applications
      • Integration of Mobility, Messaging, and Presence for complete Unified Communications solutions
  • 27. Packaging for Unified Communications
    • Windows XP less than 50 users
    • Windows 2003 server greater than 50 users
    • Mobility, Presence, Unified messaging standard services
    • PBX integration- SIP
    • Small Business Edition
    • Enterprise edition
    • Windows 2003 Server
    • Distributed configuration for High Availability and redundancy
    • Mobility, Presence, Unified messaging standard services
    • PBX integration- SIP
  • 28. Packaging to meet any business need!
    • 25-250 users
    • 4-16 voice ports
    • 1-8 ports of fax
    • 2-16 ports text to speech
    • 2-16 ports of Speech recognition
    • Presence server
    • Mobility server
    • Unified messaging server
    • Upgradeable to enterprise edition
    • MSRP 4 ports/25 users-
    • 50-20000 users
    • 4-288 voice processing ports
    • 1-24 fax ports
    • 2-64 ports of Text to Speech
    • 2-64 ports of Speech Recognition
    • Presence Server
    • Mobility Server
    • Unified Messaging Server
    • High availability option
    • MSRP 24 Ports 20000 users-
    • Small business edition
    • Enterprise edition
  • 29. UNIFIED COMMUNICATIONS Unify and simplify business communications! esna technologies Inc.