UNIFIED COMMUNICATIONS Unify and simplify business communications!
Why does Business need UC? Communications is at the CORE of every business! Unified Communications is Pilates for business…. It strengthens the CORE by Unifying and Simplifying Communications!
Communication is too complex & Costly! The average small-to-medium-sized business (SMB) uses 6.4 types of communication devices and 4.8 communications applications, according to a 2006 study by Sage Research, and the study also reported that more than 50% of employees use multiple methods to contact someone. Communications in most offices is too complex to be efficient or effective! Complexity causes Chaos! The key is to deliver simplicity!
Unified communications provides simple access to LIVE communications by calling one number to access:
People- staff & customers, say their name find them!
Data- use IVR to automate time consuming actions!
Service- reserve high value tasks to live bodies to reduce messaging and increase customer satisfaction
Assistance – manage all your daily tasks remotely using speech recognition to be online while offline
Business solution PBX UC server Web applications E-mail – groupware solutions CRM ERP SFA
UC is the gateway to all communications:
Mange contacts, calendar and email
When Unified it’s Simplified! Customer needs to contact Account manager! Simply say name or department! “ Davide” UC server UC validates name with LDAP or Active directory System validates users availability and location System connects customer with account manager
When Unified it’s Simplified! Field engineer is with customer and needs to find manager to make a important decision! Logs into UC server with Mobile UC IP UC server
When Unified it’s Simplified! Field engineer is with customer and needs to find manager to make a important decision! Logs into UC server with Mobile UC IP UC server System identifies location and availability of manager! Burlington Office System connects engineer with Manager using office PBX
When Unified it’s Simplified! Customer sends Urgent e-mail that she Needs help Immediately! IP E-mail server: -MS Exchange -Lotus notes -GroupWise UC server UC Server Calls you and plays back message! You reply to e-mail and let her know a engineer will be on site tomorrow! You do voice search for Contractors name to call and dispatch to site: “ Bill Rodgers” UC server searches personal and public contacts Finds match and offers options: Say 1 for mobile number Say 2 for business number Say 3 for home number UC Server connects you to contractor to give him instructions
When Unified it’s Simplified! You’re in transit on business. Your off line and need access to office resources Call into the UC server with your telephone or Mobile UC applications! You have access to….