The Push and Pull of Reflectionin Workplace LearningDesigning to Support Transitions Between Individual,Collaborative and ...
Reflective Learning is a mechanism to ...Background… learn from experience: Core mechanism of self-regulated learning (at ...
Technology supporting Reflective LearningWhy Reflection is a Topic for TELGeneric tools▪ Shared Whiteboards,  communicatio...
Reflective Learning and TechnologyMissing Link(Technology) Support for reflective learning existsbut learning tends to be ...
Processes and Outcomes of ReflectionBackground▪ Process of Reflection: Cognitive or Social    ▪ Process of reflection happ...
Integration of Reflection LevelsGoalsIndividual, collaborative and organisational learning andreflection are intertwinedRe...
User Studies, a Model and Design Implications▪ Interviews▪ Focus groups▪ Observationsin three organisations led to▪ A mode...
User Studies, a Model and Design                                                                Reflection in healthcare  ...
The Push and Pull of ReflectionReflection on different LevelsExample: Reflection on Sales PresentationStep 1: Missing answ...
The Push and Pull of ReflectionA model of Reflection on different levelsExample: Reflection on Sales Presentation         ...
The Push and Pull of Reflection: AS ISA model of Reflection on different levelsExample: Reflection on Sales Presentation  ...
Lost Learning OpportunitiesWhat if proposals are not heard? If third party cannot be identified?Typical break points:▪ Con...
The Push and Pull of Reflection: TO-BETransferring outcomes to the organisationPush: Marketing included in (final) reflect...
Reflection levels in practice: DoWeKnowSupport for ICO Transitions: Improving sales presentationsSlide repository enhanced...
Reflection levels in practice: DoWeKnowThe Pull-Mechanism© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
Reflection levels in practice: DoWeKnowThe Push-Mechanism© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
OutlookExtending the model▪ Interrelation of reflection processes    ▪ Triggers for individual and collaborative reflectio...
Thanks for your attention.                                        Any questions?                       Michael Prilla, pri...
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The Push and Pull of Reflection in Workplace Learning

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Slides of the EC-TEL 2012 talk of Viktoria Pammer and Michael Prilla about transitions between individual, collaborative and organizational levels of reflection - and how to make use of them in application design.

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Transcript of "The Push and Pull of Reflection in Workplace Learning"

  1. 1. The Push and Pull of Reflectionin Workplace LearningDesigning to Support Transitions Between Individual,Collaborative and Organisational LearningMichael Prilla1, Viktoria Pammer2, Silke Balzert31Ruhr University of Bochum, Information and Technology Management2KNOW-Center Graz3DFKI Saarbrücken© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  2. 2. Reflective Learning is a mechanism to ...Background… learn from experience: Core mechanism of self-regulated learning (at work)... go back to experiences / envision futureexperiences... critically examine and evaluate experiences ▪ Not a „quick and dirty“ assessment of a situation! The keyword is „critically“…... derive „knowledge“ for future activities ▪ Knowledge is defined loosely here: New perspective, new understanding, plan to act differently in the future© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  3. 3. Technology supporting Reflective LearningWhy Reflection is a Topic for TELGeneric tools▪ Shared Whiteboards, communication toolsSpecific tools, general purpose▪ Diaries / Portfolios▪ Context Capturing, e.g. SenseCamSpecific tools for specificpurpose(s)© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  4. 4. Reflective Learning and TechnologyMissing Link(Technology) Support for reflective learning existsbut learning tends to be viewed on one level only(individual, collaborative, organisational)and by different communities/disciplines.Missing Link: Transition between Levels of Reflection© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  5. 5. Processes and Outcomes of ReflectionBackground▪ Process of Reflection: Cognitive or Social ▪ Process of reflection happens individually or in groups ▪ Individuals and groups may reflect ‘on behalf of the organization’ if given proper information▪ Outcomes of Reflection: What is being learned? ▪ Individual: Learning about individual work, e.g. how to do a presentation ▪ Group / Collaborative: Learning about collaborative work, e.g. coordination ▪ Organisation: Learning about organisational tasks / artefacts, e.g. business processes / standard presentations© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  6. 6. Integration of Reflection LevelsGoalsIndividual, collaborative and organisational learning andreflection are intertwinedResearch questions:▪ How does knowledge from reflection reach organisational levels by means of individual and collaborative reflection?▪ How can reflection apps / tools support this? Process / Outcome Individual Group Organisation Individual Group© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  7. 7. User Studies, a Model and Design Implications▪ Interviews▪ Focus groups▪ Observationsin three organisations led to▪ A model of ICO transitions, and to an identification of lost learning opportunities▪ Design implications, illustrated by a (not yet tested) application© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  8. 8. User Studies, a Model and Design Reflection in healthcare e.g. emergency handlingReflection of salespresentations / consultinge.g. losing pitches© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  9. 9. The Push and Pull of ReflectionReflection on different LevelsExample: Reflection on Sales PresentationStep 1: Missing answer in presentation for client: How to connect tools with SAPinfrastructure?Step 2: Individual reflection on how to cope with specific problem / suchsituations in general.Follow-up: Reflection in office, colleagues reflect, reflection in sales meeting,… ind Step 2: Individual or collaborative coll coll reflection coll ind Step 1: Trigger for reflection Work related experiences and observations© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  10. 10. The Push and Pull of ReflectionA model of Reflection on different levelsExample: Reflection on Sales Presentation Individual andOutcome: Reference to SAP integration in Collaborative Reflectionstandard slides.Application: Management (may) happen recursively Multiple iterations before outcomes can be applied Step 2: Recursive reflection Challenge: How to implement outcomes Step 1: Trigger for Application of knowledge reflection needs responsibility, Work related experiences and observations competencies, power© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  11. 11. The Push and Pull of Reflection: AS ISA model of Reflection on different levelsExample: Reflection on Sales Presentation Implementing outcomesOutcome: Better Reference to SAP integration.Application: Consultants (verbal explication) Marketing (new slide) Step 3a: Group or individual is able Step 3a: Step 3b: Application of outcomes Application of outcomes (motivated, competent by individual / group by third party enough, has the power, …) to implement the outcome Step 2: Recursive reflection Step 3b: Third party Step 1: Trigger for (expert, management, reflection …) needs to become Work related experiences and observations aware of outcome© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  12. 12. Lost Learning OpportunitiesWhat if proposals are not heard? If third party cannot be identified?Typical break points:▪ Continuing reflection: Involving someone who can help apply insights in reflection (iterative Step 2)▪ Applying outcomes: Communicating insights to someone who can apply insights (Step 3b)© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  13. 13. The Push and Pull of Reflection: TO-BETransferring outcomes to the organisationPush: Marketing included in (final) reflection session Two mechanismsPull: Group leaves contextualized proposal, marketinggets notified (Communicational) Push Communicational Push: Individual / group pushes Third Party Pull:Triggered by individual / group; Triggered by third party implementation ofcommunicated to / inclusion of (management, expert, …) outcomes to the next level organisational level (Third Party) Pull Step 2: Recursive reflection Third party interested in pulling together outcomes from individuals / groups Step 1: Trigger for and reflecting ‘on behalf the reflection organisation’ Work related experiences and observations © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  14. 14. Reflection levels in practice: DoWeKnowSupport for ICO Transitions: Improving sales presentationsSlide repository enhanced byreflection processes / features:Learn from reflectingexperiences from presentations © MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  15. 15. Reflection levels in practice: DoWeKnowThe Pull-Mechanism© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  16. 16. Reflection levels in practice: DoWeKnowThe Push-Mechanism© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  17. 17. OutlookExtending the model▪ Interrelation of reflection processes ▪ Triggers for individual and collaborative reflection ▪ Motivation to take part / share insights▪ Supporting iterative / recursive reflection ▪ Promote topics across individual, groups, departments, … ▪ Sustaining context(s) between reflection sessions▪ Application for design ▪ Guiding ICO transitions in reflection tools ▪ Embedding / Aligning ICO (in)to organisational procedures© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
  18. 18. Thanks for your attention. Any questions? Michael Prilla, prilla@iaw.rub.de, www.imtm-iaw.rub.de Viktoria Pammer, vpammer@know-center.at, www.know-center.at @MirrorIP, www.mirror-project.eu© MIRROR Project - Co-Funded by EU IST FP7 – www.mirror-project.eu
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