Fostering Collaborative Redesign of
Work Practice: Challenges for Tools
Supporting Reflection at Work
Michael Prilla1, Vik...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Collaborative Reflec...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Reflection: Transfor...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
“Reflection is a com...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Exploring Collaborat...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Exploring Collaborat...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Why do people engage...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Deciding for Collabo...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Which are the charac...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
How does collaborati...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Group work
redesign
...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Implementing Solutio...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
What are the challen...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
What are the challen...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
5 Challenges for Col...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Implementation of co...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Sharing and communic...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Learn to understand ...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Linking outcomes to ...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Collaborative Reflec...
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
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Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work

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Presentation given at the 2013 European Conference on Computer-Supported Cooperative Work (ECSCW 2013)

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Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work

  1. 1. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Michael Prilla1, Viktoria Pammer2, Birgit R. Krogstie3 1Information and Technology Management, Ruhr University of Bochum 2Knowledge Media Research Center, Tübingen 3Norwegian University of Science and Technology, Trondheim, Norway
  2. 2. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Collaborative Reflection as bottom-up Work Redesign Triggered and implemented by workers “Being concerned about ‘how things ought to be’” (Fischer and Ostwald, 2003)
  3. 3. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Reflection: Transforming experiences into learning. Behavior Ideas Feelings Returning to experience Attending to feelings Re-evaluating experience New perspectives Change in behavior Readiness for application Commitment to action Experience(s) Reflective process Outcomes Articulating, sharing (similar) experience(s) Articulating, sharing insights / outcomes Shared perspectives, shared understanding Coordinating and embedding group processes of reflection into work Critical / counterfactual thinking Inference, abstraction Boud (1985)
  4. 4. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
  5. 5. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work “Reflection is a complex, multifaceted and messy process that is tamed and domesticated at the risk of destroying what it can offer” (Cressey, Boud et al. 2006)
  6. 6. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Exploring Collaborative Reflection in Practice 3 Studies: Hospital, Care Home, IT-Consulting Neurological Clinic (DE) Stroke Unit “How to act professionally in demanding situations?” Examples Conversation with patients’ relatives Care processes Care Home (GB) Dementia Care “How to answer this question?” Examples Conversations with relatives, residents, … Challenging Behaviour IT-Consulting (DE) CRM Solutions “Why are we losing pitches?” Examples Conversations with customers Sales presentations
  7. 7. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Exploring Collaborative Reflection in Practice 3 Studies: Interviews, observations, focus groups
  8. 8. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Why do people engage in collaborative reflection? What are the characteristics of collaborative reflection?
  9. 9. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Deciding for Collaborative Reflection Triggers and Partners Reflection for clarification Understanding a problem Comparing performance Partners: More or same experience Complement formal learning strategies and supervision Reflection for solution implementation Checking feasibility Creating change Partners: Position to implement change Enabling bottom-up change processes Reflection for awareness Communicating problems Testing solutions Partners: Less experience, subordinates / co-workers Strategic usage of reflection by management Mainly initial step(s) Mainly continuation / finishing
  10. 10. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Which are the characteristics of collaborative reflection? A mirror for individuals and groups: Understand each other Perspective taking & making Change attribution Support appraisal Improve cooperation
  11. 11. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work How does collaborative reflection lead to work redesign?
  12. 12. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Group work redesign • Rules for cooperation • Improving coordination • Changing common practice Redesign on organisation level • Best Practice(s), Knowledge Transfer • Changing business processes / procedures Reflection as a means for Work Redesign Going beyond a focus on individual outcomes Individual work redesign • Better understanding of work • Changing work practice • Direction for development
  13. 13. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Implementing Solutions A critical intersection Implementation by groups / members ▪ Find suitable solutions ▪ Implement solution Implementation by third party (power, expertise, …) ▪ Include others into reflection ▪ Link to organisational artefacts
  14. 14. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work What are the challenges for tools supporting collaborative reflection?
  15. 15. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work What are the challenges for tools supporting collaborative reflection?
  16. 16. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work 5 Challenges for Collaborative Reflection Support ① Connecting Sessions ② Sharing and Communicating in Context ① Learning to understand better ② Creating Solution Teams ③ Linking and awareness
  17. 17. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Implementation of collaborative reflection support
  18. 18. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Sharing and communicating in context Referring to experiences
  19. 19. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Learn to understand better Prompting people for exchanging perspectives
  20. 20. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Linking outcomes to organisational artefacts Changing processes
  21. 21. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Collaborative Reflection as bottom-up Work Redesign Triggered and implemented by workers Socio-Technical challenges remaining Tools supporting existing reflection Shift in hierarchies and power Change in the mind-set of workers
  22. 22. Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Thanks for your attention. Questions? Michael Prilla michael.prilla@rub.de www.imtm-iaw.rub.de, www.mirror-project.eu michael.prilla imtm mirrorip

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