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Supporting Social Tasks of IndividualsA Matter of Access to Cooperation SystemsCRIWG 2012Michael Prilla, Information and T...
„Digital technology is no longer confined to   a support role; it is integral to many                 activities.“        ...
Access to cooperation systems     A motivating example: Twitter      Fully fledged,                                       ...
Multiple means for accessing information systems helpthese systems transcend into everyday life (“What’s app?”)Supporting ...
Access     Understanding     Access: a vehicle supporting social tasks of     individuals conducted in cooperation systems...
What influences the choice of access to cooperation systems?          How can this influence be supported systematically?A...
Access: In search of a foundation     Existing concepts     Missing combination of             access of multiple user gr...
Access in small scale cooperation systems     An initial investigationSupporting Social Tasks of Individuals: A matter of ...
Personal and situational adequacy     Dimension of access     Personal (individual, group) adequacy             Usage foc...
Impact of Access on …      Space and time of usage              – Short time interaction e.g. during travels / other work...
Design constraints for Access     Supporting social tasks of individuals The ability to         access cooperation suppor...
Outlook     Towards a framework of access design                                                             Aligning     ...
„While digital technology can connect                            families and friends over geographic                     ...
Thanks for your attention.     Questions?     Michael Prilla     Information and Technology Management     University of B...
Designing Access     Questions     Which characteristics describe the adequacy of access     for a user group?     Which i...
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Access in Groupware: CRIWG 2012

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Talk on technology layers providing access to cooperation systems, how they influence the cooperation of individuals and how we can use this in design at CRIWG 2012.

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Transcript of "Access in Groupware: CRIWG 2012"

  1. 1. Supporting Social Tasks of IndividualsA Matter of Access to Cooperation SystemsCRIWG 2012Michael Prilla, Information and Technology Management, University of Bochum
  2. 2. „Digital technology is no longer confined to a support role; it is integral to many activities.“ (J. Grudin, interactions, 2010) (How) Does this matter for cooperation systems?
  3. 3. Access to cooperation systems A motivating example: Twitter Fully fledged, During travels, Quick Access basic access For many: Default Awareness, Overview, Part of other interaction / Personalized information systemSupporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 3
  4. 4. Multiple means for accessing information systems helpthese systems transcend into everyday life (“What’s app?”)Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 4
  5. 5. Access Understanding Access: a vehicle supporting social tasks of individuals conducted in cooperation systems, Includes devices, interfaces, sets of functionality ,… (“process of enactment”, Liu et al. 2008) Layers (from the perspective of access)  technologies used to access cooperation systems  technology forming the cooperation system itselfSupporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 5
  6. 6. What influences the choice of access to cooperation systems? How can this influence be supported systematically?Access makescooperation systemsattractive,usable anduseful in manycontextsSupporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 6
  7. 7. Access: In search of a foundation Existing concepts Missing combination of  access of multiple user groups (vs. focus on special needs)  (collaborative) Interaction (focus on individual usage)  variation of access for the same system Activity Theory Patterns / Thinklets User experienceSupporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 7
  8. 8. Access in small scale cooperation systems An initial investigationSupporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 8
  9. 9. Personal and situational adequacy Dimension of access Personal (individual, group) adequacy  Usage focus  Habits and usage metaphor  Knowledge and capabilities Situational adequacy  Time for usage  Scope of usage  Availability and immediacy  Functional complexitySupporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 10
  10. 10. Impact of Access on …  Space and time of usage – Short time interaction e.g. during travels / other work, long time in other contexts  Context and mental focus of usage – Casual (task in focus vs. parallel) – Focused (single vs. multiple tasks)  Process of usage – Fragmentation: Sustaining usage context over multiple usage instances – Follow-up / interruptionSupporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 11
  11. 11. Design constraints for Access Supporting social tasks of individuals The ability to  access cooperation support from different contexts (Hinman, Dourish)  use cooperation support naturally  fit cooperation system usage into personal rhythms (Höök)  access cooperation systems from proper devicesSupporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 12
  12. 12. Outlook Towards a framework of access design Aligning Broadening findings the base for with a framework existing work Challenging and adapting insights on access Framework for the (informed) design of accessSupporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 13
  13. 13. „While digital technology can connect families and friends over geographic distances, it’s critical to recognize that Facebook pokes and postings aren’t equal to actual conversation.“ (S. Greengard, CACM, 2011)Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 14
  14. 14. Thanks for your attention. Questions? Michael Prilla Information and Technology Management University of Bochum, Germany Universitätsstr. 150 Tel.: +49 (0) 234 / 32 - 27735 Fax: +49 (0) 234 / 32 - 14207 Email: michael.prilla@rub.deSupporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 15
  15. 15. Designing Access Questions Which characteristics describe the adequacy of access for a user group? Which influence do concepts, attitudes and usage intentions of users have on the interaction with (the access to) cooperation support systems? Which goals and needs of communication (cooperation) can be fulfilled with which (type of) access?Supporting Social Tasks of Individuals: A matter of Access to Cooperation Systems – Michael Prilla 16
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