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Collaborative Reflection Insights from the MIRROR project presented @ CSCL 2013
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Collaborative Reflection Insights from the MIRROR project presented @ CSCL 2013

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  • 1. Individual and CollaborativeReflection at Work: Support forWorkplace Learning in HealthcareMichael Prilla1, Krista de Leeuw2, Ulrike Cress2, Thomas Herrmann11Information and Technology Management, Ruhr University of Bochum2Knowledge Media Research Center, Tübingen
  • 2. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection: Transforming experiences into learning.Every day.
  • 3. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection: Transforming experiences into learning.At Work.Collaboratively.BehaviorIdeasFeelingsReturning toexperienceAttending tofeelingsRe-evaluatingexperienceNew perspectivesChange inbehaviorReadiness forapplicationCommitment toactionExperience(s)ReflectiveprocessOutcomesArticulating, sharing(similar) experience(s)Articulating, sharinginsights / outcomesShared perspectives,shared understandingCoordinating and embeddinggroup processes ofreflection into workCritical / counterfactualthinkingInference,abstraction
  • 4. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013A Collaborative Reflection BlueprintArticulation and Essential Steps (Prilla, Degeling and Herrmann 2012)Documentation/data capturing(data about work)ArticulationCollaborativereflection(discussion, meaningmaking, negotiation, ...)Sustainingoutcomes(documenting, planningimplementation)Individualreflection(understanding /meaning making, ...)
  • 5. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Use Case: Conversations with RelativesCollaborative Reflection to acquire interaction skillsCentral part of daily workRelatives, patients, residents,clients, citizens, …Conversation as a burdenSomething that “people mighttake home with them”Emotional stress vs. actingprofessionallyLearning about conversationsNot well covered in formal trainingExperience as major prerequisite
  • 6. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013The Talk Reflection AppCollaborative Reflection of Conversations at WorkMandatorydocumentation ofconversationscomplemented bySharing andReflection features
  • 7. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013The Talk Reflection AppCollaborative Reflection of Conversations at WorkPilot studies inhospital and carehome4/5 weeks5 participants eachInterviews, observations,questionnaires
  • 8. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing the Talk Reflection App in a German hospital ward(…) Wife was prepared for care athome: She needs to see whether shecan cope with it (…) Very difficultconversation, [she] did not noticewhat I said or blocked it out.ExternalisationOwn reflectionColleague’sreflectionReflection inmeetingReflectionoutcomeWife gives me the feeling that we arethe reason for the diagnosis, hears forthe first time that husband is [gettingworse]Especially in the initialconversation with relatives, it isimportant to take your time.Maybe these talks should also bedone in a separate room?
  • 9. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing the Talk Reflection App in a German hospital wardExternalisationOwn reflectionColleague’sreflectionReflection inmeetingReflectionoutcome
  • 10. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing the Talk Reflection App in a German hospital wardExternalisationOwn reflectionColleague’sreflectionReflection inmeetingReflectionoutcomePhysicians remembered similarsituations and agreed that itaffected them often when theyhave to convey such bad news.The reporting physician was alsoasked whether she had thoughtof asking a senior physician tohelp her.
  • 11. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Reflection by ExampleUsing the Talk Reflection App in a German hospital wardThe challenge is that the conversationwas held alone. It should always beclear that a senior physician cansupport talks!ExternalisationOwn reflectionColleague’sreflectionReflection inmeetingReflectionoutcome
  • 12. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Collaborative Reflection: InsightsUsing Shared ArtefactsMemory aids: Referring topast experiences inconversations,reconstructing experienceExperience exchange:Sharing experiences,perspectives and insightswith others(Asynchronous)Communicational referencebetween f2f meetingsDocumentation/data capturing(data about work)ArticulationCollaborativereflection(discussion, elicitation,negotiation, ...)Sustainingoutcomes(synergizing,documenting, planningimplementation)Individualreflection(understanding /sensemaking, ...)
  • 13. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Collaborative Reflection: InsightsUsage / Uptake in workplacesApplication: Mainly fordocumentationandSocial interaction:Comments, sharing results(mainly f2f)“You do not go to the appbecause you have acomment, but because youhave an issue to writedown“Documentation/data capturing(data about work)ArticulationCollaborativereflection(discussion, elicitation, negotiation, ...)Sustainingoutcomes(synergizing, documenting, planningimplementation)Individualreflection(understanding /sensemaking, ...)
  • 14. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Escalating Prompts for Collaborative ReflectionCSCL at Work: Flexible guidance by prompts▪ Notify users to motivate toolusage (“Can you think of arecent conversation?”)▪ Make users aware ofcollaboration features:Motivate comments (“Have youbeen in a similar situation?”)▪ Prompt regularly: Leave tracesfrom f2f situations (“Did youcome up with an idea forchange?”)
  • 15. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Collaborative Reflection: Taking CSCL to Work?Similarities of Collaborative Reflection and CSCL approachesInterplay between individual andcollaborative phasesExternalisation of experiences,understanding, …Referring to each other: Combiningown attribution and others’experiences to reflect togetherBlending with f2fCollaborativereflection inteamIndividualreflectionStructuring: Supporting vs. impeding learningNo teacher / facilitator role available
  • 16. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Supporting Collaborative Reflection @ WorkCollaborative Reflection Support:Taking CSCL to the Workplace?Barriers: Time, work processes, technology diffusion, spatiality, …Chances: Foster informal learning wit situated content.Challenge: Embedding CSCL practices into constraints ofworkplaces: content and process preparation / support
  • 17. Individual and Collaborative Reflection at Work – Prilla, Herrmann, deLeeuw, Cress @ CSCL 2013Thanks for your attention.Questions?Michael Prilla michael.prilla@rub.dewww.imtm-iaw.rub.de, www.mirror-project.eumichael.prillaimtmmirrorip