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Web 2.0 and Knowledge Management
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Web 2.0 and Knowledge Management

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  • Thank you everyone for coming here to listen to me talk about Knowledge Management, specifically KM for the IT support environment, and some ways my company rethought the methodology and the traditional focuses to improve it. KM is changing, especially over the past couple years, it’s changing with the tools that are available, it’s changing as the workforce changes, if you’ve ever read a book in the past few years about generational challenges in the workplace you’ll know that the new breed of office worker has new ways to think how and when they do business, and more importantly for our topic, who holds the knowledge. My name is Micah Vono
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    • 1. Micah Vono Information Designer Ecolab Inc. www.MICAHVONO.info
    • 2. $6
    • 3. countries
    • 4. associates
    • 5. associates
    • 6.  
    • 7. calls monthly
    • 8.  
    • 9.  
    • 10. Information chaos! Static HTML Web content + MS Office documents Two PT updaters
    • 11. one of these…
    • 12.  
    • 13. buzzwords AJAX RSS API User-centered design Blogs Wikis Mashups Social networking Tagging Podcasts
    • 14. characteristics Browser access Users own data Users add value Easy to use interface Ages like wine
    • 15. knowledge
    • 16. knowledge community
    • 17. knowledge
    • 18. knowledge Submit Article SME Review Final Review Published Article } perception Traditional KM Approach
    • 19. Our Approach Submit Article SME Review Final Review Published Article
    • 20. Our Approach Submit Article Published Article } perception
    • 21. Our Approach Submit Article Published Article SME Review Final Review
    • 22.  
    • 23. Many hands, lighter load More accurate and up-to-date data Community Promoting ownership
    • 24. Less robust reporting “ That’s not my job!” Generational considerations Culture change
    • 25. " Culture does not change because we desire to change it. Culture changes when the organization is transformed ; the culture reflects the realities of people working together every day." — Frances Hesselbein
    • 26. "If you want to make enemies , try to change something ." — Woodrow Wilson
    • 27. what
    • 28.  
    • 29. www. micah vono .info