Ten Rules Of Client Service by Matthew Homann

Don’t assume you’re great at service because your current clients don’t 2 leave. Many remain your clients because they fear their new lawyer will treat them just like you do. © Matthew Homann 2009 All Rights Reserved

Though you might be measured against your peers in a courtroom, when it comes to service, you’re 7 measured against everyone. If your clients named the top ten places they get great service, would your business make the list? It should. © Matthew Homann 2009 All Rights Reserved

You can’t measure how you’re doing when you only ask how 9 you’ve done. Improving client service begins with learning how to serve your current clients better. © Matthew Homann 2009 All Rights Reserved

If your clients can go months without hearing from you, they can go forever without recommending you. 10 To lawyers, indifference and incompetence are two different things. To clients, they are one in the same. © Matthew Homann 2009 All Rights Reserved

Matthew Homann is the founder of LexThink and the author of the [non]billable hour blog. He helps lawyers and law ﬁrms ﬁnd innovative ways to serve clients better and make more money. You can reach him at Matt @ LexThink.com or follow him on Twitter @MattHomann. © Matthew Homann 2009 All Rights Reserved

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Ten Rules Of Client Service by Matthew Homann

by Matthew Homann on Aug 18, 2009

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