0
SharePoint
      Identity Crisis...



The Questions the Business Super End
User Need to Ask of their Organizations
      ...
SharePoint in 20 words or less
• Better yet 140 characters and I’ll
  spot you # (hash marks)




                        ...
CMS Watch ‘09 SharePoint Report




  SharePoint is not a product that can or
  should be “turned over to business” in a
 ...
Who are you?
               Business Supper User
                   Think like the
                   business
           ...
Sparta

         or


              Athens?
Sparta
Athens
What is the culture?

• Collaboration Maturity
    – (Lee Reed’s series on EUSP)
•   Info lock down
•   Individualist or g...
What is the change culture like?




                              9
What do we stand to gain?




                            10
Who are the players?




Remember you know your organization better than anyone else.11
What language does SharePoint
           speak?
 Microsoft-ish,
 Business terminology,
 SharePoint-ish?




              ...
Always address business problems

 • Don’t get too caught up in the
   coolness of the technology
 • Remember when to say ...
Platform?

      or


      Product
Grab & Go




            15
Start off being selfish




                          16
Stay very close to the OOTB
     solutions at first




                          17
Doesn't mean the box can’t
      fit your needs




                             18
Good tools




•   Notes and step guides
•   Blog sphere
•   Twitter
•   Screen Capture Software:
    – Captivate or Camta...
What deciders want to hear
          or see
• Governance
• Notification automation
  – Alerts and workflows
• Project Mana...
Getting Buy in from End Users

• Don’t tell people what SharePoint is
  tell them what your site is !
• Be ready to explai...
More good ideas
• Build up a repository of content &
  rotate highlighting them
  – Interview blog posts (Parts 1-3)
  – E...
IT
     SharePoint   Business
                   Needs

                             23
Being SharePoint’s Corner




                            24
I just put the reflexes
in the proper direction.

     Angelo Dundee




                           25
Web 2.0 Case




           26
Connecting people with
      purpose / Web 2.0 Case
• Who owns 2.0?
  – Especially underlying SharePoint and content
    i...
Connecting people with
   purpose / Web 2.0 Case
• Who Supports this?
• Who/How are people going to be trained?
• Should 2...
Connecting people with
   purpose / Web 2.0 Case
• How do we get funding for this new
  project?
• Who needs to approve th...
Result




 Infrastructure was not addressed and bugs
between native SharePoint and the 3rd Party
          add-ons began ...
Focus +         Enablers            = Business Value
Communication    Business Needs   Discover & connect with biz & IT
 C...
Support Tools
Political Landscape                   Easy SharePoint Wins



Org’s Culture
                                ...
The fight is won or lost far away from
witnesses - behind the lines, in the gym,
and out there on the road, long before I
...
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Sharepoint Identity Crisis SharePoint Saturday EMEA

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Transcript of "Sharepoint Identity Crisis SharePoint Saturday EMEA"

  1. 1. SharePoint Identity Crisis... The Questions the Business Super End User Need to Ask of their Organizations and of SharePoint
  2. 2. SharePoint in 20 words or less • Better yet 140 characters and I’ll spot you # (hash marks) 2
  3. 3. CMS Watch ‘09 SharePoint Report SharePoint is not a product that can or should be “turned over to business” in a tactic conspiracy between IT and business units so they don’t bother each other. 3
  4. 4. Who are you? Business Supper User Think like the business Talk like IT Understand SharePoint Act on it 4
  5. 5. Sparta or Athens?
  6. 6. Sparta
  7. 7. Athens
  8. 8. What is the culture? • Collaboration Maturity – (Lee Reed’s series on EUSP) • Info lock down • Individualist or group minded • Are you ready for Social Media? • How much of business critical software can interface easily with SharePoint? 8
  9. 9. What is the change culture like? 9
  10. 10. What do we stand to gain? 10
  11. 11. Who are the players? Remember you know your organization better than anyone else.11
  12. 12. What language does SharePoint speak? Microsoft-ish, Business terminology, SharePoint-ish? 12
  13. 13. Always address business problems • Don’t get too caught up in the coolness of the technology • Remember when to say no 13
  14. 14. Platform? or Product
  15. 15. Grab & Go 15
  16. 16. Start off being selfish 16
  17. 17. Stay very close to the OOTB solutions at first 17
  18. 18. Doesn't mean the box can’t fit your needs 18
  19. 19. Good tools • Notes and step guides • Blog sphere • Twitter • Screen Capture Software: – Captivate or Camtasia • Project Management basics 19
  20. 20. What deciders want to hear or see • Governance • Notification automation – Alerts and workflows • Project Management terminology and concepts • Have a minor branding solution ready to go • Get multi-media on your site
  21. 21. Getting Buy in from End Users • Don’t tell people what SharePoint is tell them what your site is ! • Be ready to explain and show basic navigation, over and over again. • Translate SharePoint-ish 21
  22. 22. More good ideas • Build up a repository of content & rotate highlighting them – Interview blog posts (Parts 1-3) – Existing help tutorials, glossaries, procedures – HR or New Hire forms, docs, compliance trainings – Look to replace existing solutions: • LMS & Newsletters 22
  23. 23. IT SharePoint Business Needs 23
  24. 24. Being SharePoint’s Corner 24
  25. 25. I just put the reflexes in the proper direction. Angelo Dundee 25
  26. 26. Web 2.0 Case 26
  27. 27. Connecting people with purpose / Web 2.0 Case • Who owns 2.0? – Especially underlying SharePoint and content infrastructures • What areas of 2.0 governance should be approved? • What regulations are relevant and how do we comply? • What stimulus would push for people to post? – Examples of what to do and not do • Where do we want 2.0 champions to focus on? – Phases 1, 2, 3 27
  28. 28. Connecting people with purpose / Web 2.0 Case • Who Supports this? • Who/How are people going to be trained? • Should 2.0 and Business centric sites be incorporated together or left to exist on their own? • What happens when pilot budget runs out? – Requests for site configuration and space 28
  29. 29. Connecting people with purpose / Web 2.0 Case • How do we get funding for this new project? • Who needs to approve this project? • Who is accountable for 2.0 results? • What should be spent on 2.0 this year? • And we haven’t event addressed content flows... 29
  30. 30. Result Infrastructure was not addressed and bugs between native SharePoint and the 3rd Party add-ons began to pile up 30
  31. 31. Focus + Enablers = Business Value Communication Business Needs Discover & connect with biz & IT Collaboration People Share tacit knowledge Capture organic growth Innovation Web 2.0 Trends Organizational transparency Productivity Strategy Broad participation Governance Technology 31
  32. 32. Support Tools Political Landscape Easy SharePoint Wins Org’s Culture OOTB Solutions Self Sufficiency Business Players IT players Blog sphere Governance SharePoint-ish 3rd Party Vendors Taxonomy End User Analysis 32
  33. 33. The fight is won or lost far away from witnesses - behind the lines, in the gym, and out there on the road, long before I dance under those lights. Muhammad Ali Twitter: @SharPtContender Blog: www.sharepointcontender.com Email: mhinckley@gmail.com LinkedIn: http://www.linkedin.com/in/mhinckley
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