February/March 20010 Volume 34 #2                                                                               Table of  ...
ResourcePage                                                                                                              ...
Presidential                      BY RANDY BROOKS                      NCSG PRESIDENT                                     ...
Naturally, education and knowledge can be a double-edged             concerns or performance concerns I understand today. ...
Editor’s                                                                         BY MELISSA HEEKELetter                   ...
11.0           11.5           12.0               12.5           13.0           13.5               14.0            14.5    ...
Industry WatchDuct Cleaners’ Supply’s Build-A-Brush™ ReceivesPatentThe Build-A-Brush™ can be configured in many differentw...
october ad.qxd   10/16/09   10:45 AM   Page 1                                     LIFETIME                                ...
BY DEBBIE CORNELIUS                                                                                                 MEMBER...
DuraChimney iiEngineered Excellence                                                                                       ...
CodeTalk                                                                                                BY BOB PRIESING OF...
Proven Reliability…     The EXHAUSTO Chimney Fan!BBQ Hoods / Stoves          Gas Fireplaces                  Wood Fireplac...
Progressive                                                                    BY DEBBIE CORNELIUSPerks                   ...
CSIA UpdateCongratulations to Our New                                                                April 26 – May 1, 201...
BY HOLLY BERKLEY OF BERKLEY                                                                                               ...
BY JOANNA BRANDI,                                                                                                       CU...
knowledge with something valuable to contribute to the           interest in their well being and that, when appropriate, ...
in discussions that are destructive to people or the organization,   Ultimately, you must keep in mind that employees are ...
BY LYNDA-ROSS VEGA OF VEGA                                                                                                ...
Meet a Member                                                        Kekuhaupio “Keku” Akana, Shakasweepers LLC           ...
dust-filled, lint-filled, debris-filled HEPA filters and service vacs.   9. What is your favorite quote?Second would be th...
BY GREG POLAKOW                                                                                 OF COPPERFIELDAloneM      ...
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
Sweeping - February March 2010
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Sweeping - February March 2010

  1. 1. February/March 20010 Volume 34 #2 Table of Contents Features 16 Online Marketing Strategies to Promote P.18 Your Business 18 Nine Ways to Keep Your Employees Engaged 21 How to Never Sell Again 22 Meet a Member: Kekuhaupio “Keku” Akana 24 Alone 26 ASA Report Shows Overall Improvements P.22 Departments 3 Presidential Post 6 Editor’s Letter 6 Letters to the Editor 8 Industry Watch 10 Technical QA P.33 12 Code Talk 14 Progressive PerksSweeping: The Journal of Chimney and Venting Technology (ISSN# 1041- 15 CSIA Update6692) is published 11 times annually, by the National Chimney Sweep Guild,2155 Commercial Drive, Plainfield, IN 46168. 28 New NCSG MembersAnnual dues to the National Chimney Sweep Guild are $459 for VotingMember Companies and $689 for Supplier Member Companies, of which 30 Dates Events$80 goes toward a subscription to Sweeping: The Journal of Chimney andVenting Technology. Additional annual subscriptions are available for $80 by 32 2009-2010 Sweeps Advantagecontacting the National Chimney Sweep Guild at the office of publication(NCSG, 2155 Commercial Drive, Plainfield, IN 46168). Coupon ProgramPOSTMASTER: Send address changes to: 33 PerspectiveSweeping: The Journal of Chimney and Venting TechnologyNational Chimney Sweep Guild 35 Display Ad Index2155 Commercial DrivePlainfield, IN 46168 36 Classifieds FEBRUARY/MARCH 10 SWEEPING 1
  2. 2. ResourcePage NATIONAL CHIMNEY SWEEP GUILD NCSG BOARD OF DIRECTORS TECHNICAL ADVISORY COUNCIL 2009-2010 President, Region 8 Director Interim TAC Chair Stainless steel lining Randy Brooks Relining, NFPA 211, Chimney Physics Video scanning (805) 646-8961 • president@ncsg.org Prefabricated Fireplaces Narrative report writing Bob Priesing A. Bart Ogden Vice President, At-Large Havelock, NC Wichita, KS Bob Priesing (252) 447-3611 • chimneysweep@embarqmail.com (252) 447-3611 (316) 265-9828 chimneysweep@embarqmail.com bart@homesafeks.com Treasurer, Region 2 Director Jay Walker Masonry construction and restoration (850) 562-4692 • jregion2@aol.com Priorfire firebox Installation Venting of Gas Appliances Chris Prior Dennis Dobbs Secretary, Region 6 Director Middle Grove, NY Fort Payne, AL Jeremy Biswell (518) 882-6091 (256) 845-9814 (913) 236-7141 • fluesbrothers@yahoo.com chris@priorfire.com ddobbs@fireplaceservicecenter.com Region 1 Director Customer communications Installation Venting of Pellet Stoves George Stroup (603) 823-7000 • george@gs-sweep.com Randy Brooks Fred Joy Ojai, CA Hoyt, KS Region 3 Director (805) 646-896 (785) 986-6432 Open Seat hearthhunter@aol.com joyfredm@live.com FMI: Contact Howard Rowell NCSG Governance Committee Chair Codes and standards Dryer Vents (414) 771-2282 or royalchimneyserv@aol.com . Gas venting Jay Walker NFPA 54 Tallahassee, FL Region 4 Director James Brewer (850) 528-1357 Dennis Dobbs Chesapeake, VA JRegion2@aol.com (256) 845-9814 • info@fireplaceservicecenter.com (757) 523-2400 Region 5 Director jbrewer@magic-sweep.com NFPA 211, ICC Mark Maynard John LaBrosse (920) 830-1920 chimneyguy@new.rr.com Troubleshooting and diagnosis of venting Hope Valley, RI problems Masonry repair and restoration (401) 377-6009 Region 7 Director Guild historian jslabro@lbcm.necoxmail.com Open Seat Jack Pixley Andover, MN Sweeping, Relining Supplier Representative (763) 422-0481 Rich Rua Russ Dimmitt jpixley@usfamily.net Portsmouth, RI (800) 819-7944 • rdimmitt@copperfield.com (401) 255-0964 At-Large Directors Oil flue sizing, Relining rich_atraditionalsweep@yahoo.com Stephen Kuber NFPA 31 (732) 684-1321 • chimneysweep@comcast.net John Pilger Dryer Vents, Masonry Smithtown, NY Rich Martinez Diane Pilger (631) 236-7422 Algonquin, IL (631) 863-2460 • chimneygal@aol.com chimneyman@aol.com (847) 658-7659 Leonardandsons@SBCGlobal.net Open Seat FMI: Contact Howard Rowell NCSG Governance Committee Chair (414) 771-2282 or royalchimneyserv@aol.com Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney. Additionally, local laws and ordinances may STAFF govern and/or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with first-hand knowledge of the situation, and the local Authority Having 2155 Commercial Drive Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting Plainfield, IN 46168 from the use of or reliance on information provided by anyone associated with TAC. By your use of this member (317) 837-1500 benefit you acknowledge acceptance of these terms. Fax: (317) 837-5365ADVERTISING RATES for Sweeping: The Journal of Chimney Venting Technology may be Mark McSweeney, CAE Megan McMahonobtained by contacting Malisa Minetree at (317) 815-4688 or SweepingAds@indy.rr.com Executive Director Office Manager mmcsweeney@ncsg.org mmcmahon@ncsg.orgDesign by Laura Houser Design • laurahouser.com • (317) 213-7497 Melissa Heeke, CAE Sara Sichting Director of Communications Certification Coordinator (CSIA) PRINT GREEN Marketing ssichting@csia.org mheeke@ncsg.orgNCSG encourages industry partners to submit press release and articles to Melissa Heeke, Sweeping Editor at mheeke@ Debbie Corneliusncsg.org. Submissions should contain items of interest or importance to the chimney and venting industry. Submissionsshould not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain Ashley Eldridge, COI, CPP Membership Developmentimages or artwork attached in a .jpg format. Director of Education CoordinatorIn all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later ashley@ncsg.org dcornelius@ncsg.orgdate, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should beconsidered a statement of NCSG’s opinion regarding the release. Judy Thompson, CPA Donna Lee KasmerNCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the Director of Finance Program Coordinatorpublications’ standards. Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement jthompson@ncsg.org dkasmer@ncsg.orgof products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers.© 2010 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168 (317) 837-1500 2 SWEEPING FEBRUARY/MARCH 10
  3. 3. Presidential BY RANDY BROOKS NCSG PRESIDENT PostI t was a pleasure seeing so many of you at the recent National Chimney Sweep Guild convention and trade show. Reconnecting with old friends and making new ones is such a large part of why the event is well-attended and reviewed. If you have never invested in this event,please start planning for next year’s convention and tradeshow inHartford, CT (February 23-26, 2011), now so you don’t miss outagain. at conventions etc. This knowledge is often limited and is not any substitute for the first hand education you can invest in. The fact is, you can harm your business greatly by not investing in education. There have been numerous legal cases I have been retained for over the years, were sweeps have been in business for many years and without having ever invested in education. These sweeps will omit documentation from a report or not provide any report at all. Sweeps will perform a repair or installation withoutAs your professional staff and new board of directors prepares first inspecting the system at the required level and will miss firefor the upcoming annual planning meeting at the Tech Center safety concerns. Attorneys will focus their case on the amountin Plainfield, IN, we should likewise be planning the future for of available education out there to educate sweeps and questionour own businesses. As NCSG members who have dedicated why professionals haven’t invested in this education.themselves to be the best in the trade serving their area, and havesigned a code of ethics indicating their willingness to learn more,the time couldn’t be better.Many NCSG members are also CSAICertified Chimney Sweeps. Many ofthose members likewise have furtheredtheir knowledge by attending educationand earning certifications offered by theCSIA, FIRE, NFI and others. Hundreds ofsweeps annually avail themselves of CEUcreditworthy education offered by thefacilitators mentioned earlier as well asthrough regional events held around thecountry and on the Internet.Continued learning is the cornerstone ofany successful business. When lookingthrough the SOPs of my own business, andremembering the origin of the informationand how long we have been doing these ncrease Your Profits Withthings, the investments we have made toimprove the way we operate today are really These roven Sales Toolsput into perspective. We will continue toinvestin education aimed at growing our businessas we realize we still have a long way to go. For a limited time, you may choose up to four money-makingMembership in the NCSG can only educate product sales brochures in packs of 25. To receive yourthe sweep to a certain extent. Members can FREE Sales Brochure pack(s), simply fill out the easy onlinecertainly ask questions of a technical natureof other members on the discussion list, form at chimneysaver.com/freebrochures no laterthrough the technical advisory council or than March 13th, 2010.by simply picking up the phone and callingany of the dozens of sweeps you have www.ChimneySaver.compersonal relationships with through meeting The leader in chimney protection. FEBRUARY/MARCH 10 SWEEPING 3
  4. 4. Naturally, education and knowledge can be a double-edged concerns or performance concerns I understand today. I owe thatsword. We can be held to the high standard of the knowledge knowledge to the investments I have made through the years inand education we have attained. Meaning that, for example, you my education.have invested in CSIA certification, and you opt not to properlycommunicate and document valuable information as instructed in I challenge each of us this year to invest in ourselves throughthe program, you can be liable for not upholding the credential’s quality education provided through the industry. Expand thestandards. The best policy naturally is to use the education you knowledge you provide to your customers and expand yourhave attained and maintain the standards you have tested to in bottom line as well. Invest your hard-earned dollars back intoyour everyday operations. the industry that has provided such a high quality of living for all of us.Many would argue, and I would concur, that a Level I inspectionis a minimum requirement of any sweep performed. The only To the hundreds of members with little to no education, I believeexception to that would have to be communicated with the that you are walking a thin line. Look around you at the vastcustomer and documented in writing that no inspection was amount of quality education and invest in yourselves. You willperformed at the request of the customer. That being said, I not regret spending money on education that brings such analways document with field notes (with the potential in mind for immediate return on investment.them being subpoenaed at a later date), and include them withmy paperwork. Additionally I note on the written documentation With the economy turning around ever so slowly, as anthat oral communication took place concerning my findings industry we must grow our numbers, knowledge, incomes andas well. I have spoken to many sweeps that feel if they don’t acquaintances to be the best we can be. Our founders envisionedput anything down on paper, they are somehow isolated from an industry that the consumer turns to for their every ventingresponsibility. This is far from accurate. need. We have moved significantly in that direction and will continue the march for years to come. Innovation in every areaAs professionals, the public looks to us and to professionals is always at the forefront. Until next time and as always, keepingin other fields as the authority on the issue of contract. In this the health and well being of all sweeps in my thoughts andcase, the issue is the chimney and venting system. I remember prayers.those early days in my career before much or any educationwas available to me when I legitimately didn’t know the safety Randy Brooks 4 SWEEPING FEBRUARY/MARCH 10
  5. 5. Editor’s BY MELISSA HEEKELetter NCSG DIRECTOR OF COMMUNICATIONS Running your own business is not an easy job. Having corner. More often than not innovation knocks when you or an employees may be even more difficult. This month’s issue employee sees something as though for the first time. Or when inadvertently became focused on employees. On page 18, you ask yourself any of these questions: How can I do this Customer Care Coach Joanna Brandi shares her insights on how better? …Easier? …Faster? …Smarter? Now is the time to look to keep employees engaged. We get to meet Kekuhaupio Akana within and improve yourself and your business. I hope that this of Shakasweepers and his employees on page 22. And, Greg issue of Sweeping helps you do just that. Polakow shares his thoughts whether or not to have employees starting on page 24. All the best for a safe and successful Spring! Whether you have employees or not, you do have the opportunity to take a bit of time to (yes, I’m going to say it again) work on your business now that Spring is just around theLetter to the EditorSweeping an Oil-Fired Appliance Chimney Philip,Dear Editor, I certainly agree with you that in some cases a poor performingI read with interest the article “Sweeping an Oil-Fired Appliance oil-fired appliance will soot up the chimney and it is veryChimney” because I spent 20 years cleaning furnaces. Our rule- important to the appliance’s efficiency that the appliance also beof-thumb about cleaning these chimneys was always this: “The cleaned. It is very possible that the chimney can be dirty and thesoot flakes off the walls of the chimney and falls to the bottom”. appliance itself can be clean. Let me give you an example: the oilTherefore we only cleaned the bottom of the chimney and heat technician services the appliance annually, but the chimney“Power-Vacuumed” it. (Power-Vacuum Trucks generate 5,000 cfm may have not been swept in three years. In year one and twothrough an 8 inch hose.) the appliance is running great, but in year three the nozzle gets fouled and the appliance starts to run poorly, sooting the heatWhile I am sure the benefits cited of sweeping these chimneys exchangers, connector pipes and chimney. The oil heat technicianare valid, (such as reducing corrosion), my main point of comes in and changes the nozzle, brushes out the heat exchangesdisagreement is this: If the chimney is dirty with soot, then and vacuums out the fire chamber. He then makes the properthe appliance is also dirty and must be cleaned also. Effective burner adjustments, checks the flame and is on his way. Thecleaning of an oil-fired appliance is best accomplished with a appliance is clean but the chimney is still dirty.Power-Vacuum Truck and attached compressed-air nozzles. Notto mention the ease of containing the terribly oily and dirty soot I am often asked if the chimney sweep should come before orparticles during cleaning. after the oil heat technician. Since, in order to perform a propersincerely, tune up, the venting system must be able to perform its intended function. So the chimney should be swept (if needed) before thePhilip Krogh (member NCSG) tune-up.Dryer Vent SolutionsWoodinville, WA I will not debate which method of cleaning a boiler is better,425-398-5001 the Power-Vacuum Truck and attached compressed-air nozzles or the brush and vacuum method recommended by National OilEditor’s Note: Since I’m not an expert on oil heating, I sent Philip Heat Alliance (NORA) Technicians manual. Either way a cleanKrogh’s comment to the author for a response. John Pilger’s appliance and chimney is very important to the boiler’s efficiency.response: John Pilger Chief Chimney Services, Inc. Smithtown, NY 6 SWEEPING FEBRUARY/MARCH 10
  6. 6. 11.0 11.5 12.0 12.5 13.0 13.5 14.0 14.5 15.0 15.5 Insist on the best.3.0 16.03.5 16.5 Others may look like it but dont perform like it.4.0 17.0 Theres a reason why some competitors made blatant copies of ICPs proprietary WeatherShield : its the best looking, best made, best performing, most ®4.5 effective, and most affordable cap in the industry. Tens of 1000s have 17.5 been sold since 1982. Insist on nothing less. Always specify WeatherShield ®5.0 18.0 CONSTRUCTION 100% premium stainless steel. Other DESIGN5.5 materials available. Designed, manufactured, and wind tunnel tested 18.5 by metallurgists and fluid mechanic specialists6.0 MODEL WSA-TDW FOR AIR COOLED 19.0 CHIMNEYS BUILT-IN SCREEN6.5 Removable and replaceable stainless steel spark arrester also keeps animals and 19.5 INSTALLATION debris out.* Spare screens7.0 available with 1 or 1/2 Unique spring fit Patent nominal openings. feature facilitates Application installation and Accepted 20.0 ensures tight grip.7.5 Easy removal for fast *Check applicable state codes chimney cleaning. regarding spark arrester sizes MODEL WSA FOR SOLID 20.58.0 PACK CHIMNEYS TECH SUPPORT TRAINING As industry leaders for REQUEST CATALOG over 30 years weve OR VISIT ONLINE Patent helped two generations 21.08.5 Tell us what you of sweeps understand Application need. We have 350 draft issues and how to SKUs available for Accepted solve draft problems overnight shipment. 21.59.0 Solutions for chimney problems. 9.5 10.0 10.5 17.0 24.0 23.5 23.0 22.5 22.0 PO Box B Attleboro Falls, MA 02763 (508) 695-7000 Fax: (508) 695-4209 www.chimneycaps.com ©2010 Improved Consumer Products, Inc.
  7. 7. Industry WatchDuct Cleaners’ Supply’s Build-A-Brush™ ReceivesPatentThe Build-A-Brush™ can be configured in many differentways depending on the need at hand. The system comes withspecially channeled, flat metal components. Varying numbers ofthese components can be stacked, each layer holding a scouringmedium. A chimney sweep or duct cleaner can examine the taskat hand, choose a scouring medium and brush configurationwhich will best suit the conditions, and put together a brushcustom fitted to the job. All parts are reusable, so the componentscan be used over and over again—even in different configurationsif desired. The Build-A-Brush™ can use many different types of“scouring media,” such as cable, weed trimmer line, wire, springsand more.Duct Cleaners’ Supply has a wide range of specialized tools for airduct, dryer vent and chimney service.Industry Watch PolicyNCSG encourages industry partners to submit press releases to Melissa Heeke, Sweeping: The Journal of Chimney Venting Technology editor, via email at mheeke@ncsg.org.Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on thepart of our readers. Submissions may contain images or artwork attached in a .jpg format. In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep therelease and publish at a later date, or refuse to publish the release for any reason. Neither publishing nor refusing to publish the submission should be considered a statement ofNCSG’s opinion regarding the release. CrownGuard Severe weather crown repair protection Centering system for metal chimney liners. ® FireGuard mortar joint repair system The most advanced chimney liner in the world Patented PROVEN TRACK RECORDS ~ Solid profits ~ Engineered distinction Exceptional technical support service To order call: 800-545-6607 info@firesafeinc.com www.firesafeinc.com 8 SWEEPING FEBRUARY/MARCH 10
  8. 8. october ad.qxd 10/16/09 10:45 AM Page 1 LIFETIME CHIMNEY SUPPLY WANTS YOUR BUSINESS!!! Here’s Two Ways We Will Prove It!!! TAKE 50% off Your First Order (new customers only) OR We will send you a free LIFETIME Liner Kit**Call for details Come see why we have some of the MOST COMPETITIVE PRICES in the industry with ABSOLUTE BEST, AWARD WINNING CUSTOMER SERVICE We are the “NEW STANDARD” in Chimney Supplies LET US SHOW YOU WHY!!!! 132 Dupont Street, Plainview, NY 11803-1603 UL ® 877.234.PIPE • 516.576.8144 www.LifetimeChimneySupply.com
  9. 9. BY DEBBIE CORNELIUS MEMBERSHIP DEVELOPMENT COORDINATORJUST A REMINDER – HOW YOU CAN EARN $$$$$$!Did you know that by promoting membership in the NCSG you not only help the Guild but you will reap rewards too! Simplyrefer a new NCSG member and you will receive a $50 certificate you may use the next time you pay your dues saving yousome $$$$.To participate go to the NCSG website and obtain a copy of the membership application form. Be sure you put yourname under Item #2 Who referred you to the NCSG? OR you may send an email to dcornelius@ncsg.org and request thatNCSG membership information be sent on your behalf to people who should join. Please provide the complete contactinformation i.e. name, address, telephone number and email address if available.Your participation in the Member-Get-A-Member program not only helps strengthen the Guild’s membership but allows youto win too!! $50.00 off membership dues for each 1 – 4 * new members Free membership Dues (equal to 1 year) 5+ * new membersSave some money on your 2010 NCSG dues by simply promoting membership in the NCSG at every opportunity you have.*New Member – has not been a member of the NCSG for at least four (4) years New NCSG Regions Effective February 23, 2010 Region 1: Connecticut, Vermont, Massachusetts, New York, Maine, Rhode Island, New Hampshire Region 2: Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania Region 3: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia Region 4: Illinois, Indiana, Kentucky, Michigan, Missouri, Ohio Region 5: Arkansas, Colorado, Iowa, Kansas, Louisiana, Minnesota, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin Region 6: Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming10 SWEEPING FEBRUARY/MARCH 10
  10. 10. DuraChimney iiEngineered Excellence • UL approved shroud specification makes the termination more aesthetically appealing. • Has 10”, 12”, 14” and 16” diameters, covering a wide range of fireplace installations, eliminating the need for multiple flues. • Sections connect with 3 sheet metal • Lengths range from screws, lowering the 12” to 48” for a faster cost and eliminating and less complicated the need for mortar installation. or adhesives. • 1½” air jacket between the inner SS wall and the outer galvanized • Offers a choice wall, allowing air between a standard to cool the exterior starter section of the chimney • Comes with a section and one for 2” clearances to Limited Lifetime with a UL Listed combustibles. No Warranty. factory installed heavy and expensive damper. Eliminates insulation required to the need to field achieve code approvals. install a damper. • Lightweight, to reduce the fireplace load, and the cost associated with a masonry chimney. • Made of stainless steel and galvanized steel, allows the • Parts are unitized, so chimney to heat there is less assembly up faster, and draft required in the field, better than masonry resulting in shorter chimneys. installation time and lower labor costs.DuraChimney II - listed to UL 103 and ULC S604standards for use on masonry fireplaces which burn wood,oil, coal, or gas. An exceptional factory built alternative topre-fabricated masonry chimneys.Simpson Dura-Vent is a division of Simpson Manufacturing Company. NYSE:SSD. Made in the USA. 800-835-4429 www.duravent.com
  11. 11. CodeTalk BY BOB PRIESING OF HAVELOCK CHIMNEY VENTING IN HAVELOCK, NCLevel II InspectionsThe NFPA 211 states several circumstances that indicate the need Another situation that calls for a Level II inspection is thefor a Level II inspection. Among them are any time conditions addition or removal of a connected appliance, or the replacementof use of the chimney have changed, or when questions about a of an appliance with one of a different type, input rating orchimney can’t be answered by a Level I inspection. Also, weather efficiency. So if an old pre-EPA stove is being replaced with aor seismic events or other conditions that may have caused newer, more efficient EPA-certified stove, a Level II inspectiondamage give rise to a Level II inspection. is in order. It’s also in order when installing an insert stove in an open fireplace. I also believe that the Level II inspectionA Level II inspection is going to be much more thorough than is indicated when gas logs are installed in an open fireplacea Level I inspection. The differences are detailed in Table 14.3.1 previously used to burn wood, or if gas logs are being removedand in paragraph 14.5 of the 2006 NFPA 211. The first thing to and the fireplace is going to be used to burn wood again.be aware of is that the Level II inspection includes all aspects ofa Level I. The more in-depth steps are in addition to those in the Seismic and weather events or other incidents that could causeLevel I, not in place of them. damage to a chimney are also appropriate occasions to perform the Level II inspection. In some parts of the country this wouldFor instance, a Level I inspection requires us to view readily mean tornadoes or earthquakes. In others it may be a hurricaneaccessible portions of the chimney and flue, while the Level II or flood that leads us to the Level II. One other event foundrequires us to view all accessible portions including the internal throughout the country that would indicate a Level II is asurfaces of the flue liner. It’s important that sweeps performing chimney fire. Any time a chimney fire is reported or suspected,Level II inspections don’t get so focused on video scanning the the Level II inspection should be performed.flue that they fail to document that the chimney terminates onlyone foot above the roof! In my next article I’ll focus more on the differences in scope between the Level I and the Level II inspection. Remember, it’sPerforming a Level II inspection will require the sweep to move our responsibility as professionals to be thoroughly versed inthroughout the house. The chimney is to be inspected in all these standards, and to use them in our daily activities, whetheraccessible areas, including the roof top, the chimney top, the the NFPA 211 is adopted as code in our area or not. These areattic, basement or crawlspace. It may surprise some to learn that the recognized standards of our profession.components such as the flashing and cricket are within the scopeof the Level II inspection.A Level II inspection is called for “upon sale or transfer of theproperty”. This not only indicates when the home is beingbought or sold, but also calls for a Level II inspection whennew tenants move into rental property. In my mind, this alsofalls under “any time conditions of use have changed”. Certainlydifferent occupants, be they tenants or owners, are going to burn(use) the system differently. 12 SWEEPING FEBRUARY/MARCH 10
  12. 12. Proven Reliability… The EXHAUSTO Chimney Fan!BBQ Hoods / Stoves Gas Fireplaces Wood Fireplaces Woodburning Stoves The nation’s best dealers have been recommending and installing the EXHAUSTO Chimney Fan for more than 20 years. And here’s why: • Only Chimney Fan listed to UL378 Standard for Draft Equipment • Only Chimney Fan with a 6-month unconditional money back guarantee Come visit us at • Only Chimney Fan with 10 year corrosion perforation warranty • Only Chimney Fan with a 2 year factory warranty the NCSG Tradeshow • Made of heavy duty cast aluminum Feb 24-27 in Indianapolis! EXHAUSTO Chimney Fans…Simply the best Chimney Fan on the market – with 50+ years of success stories to prove it, why settle for less? Visit Us Now Call Us Now us.exhausto.com 800.255.2923
  13. 13. Progressive BY DEBBIE CORNELIUSPerks MEMBERSHIP DEVELOPMENT COORDINATORContinuing to work for youas a Member of the NCSG!Another year has come and gone – where does the time go? important aspect of my position with the NCSG. For thatAs you read this issue of Sweeping I have hopefully had the reason, I continue to search for new member benefits that willopportunity to see you at the NCSG Innovation 2010 convention save you and your business money but also benefits that willand tradeshow in Indianapolis. If you weren’t able to attend the make your life a little easier. I am always open to suggestions.convention, know that I am always available by phone or emailto discuss the many membership benefits available to you. There are numerous membership benefits available to you 24/7 online at www.NCSG.org/benefits. Many of the special codesAs we enter 2010, we all need to remain optimistic and keep a and coupons you’ll need are online and can be accessed withpositive attitude to strive to provide better customer service. A your username and password. If you’ve misplaced your loginpositive outlook will enhance both our personal attitude as well information, please give the Guild office a call. Any one of usas the services we offer to our clients. And a positive customer can help get you logged in in just a few minutes.service experience is exactly what we, the staff at NCSG,continue to strive for as we serve the NCSG membership. If I didn’t see you this year in Indianapolis, I do hope you will either drop me a line via email at dcornelius@ncsg.org orProviding you with the tools you, as a dues paying member, give me a call at (317) 837-1500 to discuss your membershipneed to get the best value from your membership is a very benefits. We have your best interest in mind. After all, we are also Chimney Sweeps so we know the road you travel. Check out some of the new trails we have blazed: New catalog: Full color catalog includes technical information, marketing and sales tips New products: Increasing your sales and saving you time Newsletter: Local updates, business management and more New Website: The information superhighway including the latest in technical, sales, marketing and business management information, a dealer locater, industry events, industry contacts and a blog with information that is updated several times a week. Online Ordering 24/7: Our catalog and easy-to-use shopping cart save you valuable time! Check us out on Facebook: Lindemann-Chimney-Supply and become a fan! www.lindemannchimney.com Ph: Albany, NY: 877-722-7230; Atlanta, GA: 866-450-3111; Chicago, IL: 800-722-7230 14 SWEEPING FEBRUARY/MARCH 10
  14. 14. CSIA UpdateCongratulations to Our New April 26 – May 1, 2010CSIA Certified Chimney Sweeps National Chimney Sweep Training SchoolCALIFORNIA May 7, 2010Damon Wallace • Chimney Doctor • San Luis Obispo CSIA Certified Chimney Sweep Review Exam May 17-21, 2010GEORGIA This event will take place with enough interest.Matthew Goode • Chimney Guy • Tybee Island Installing and Troubleshooting Gas Hearth AppliancesMASSACHUSSETTS June 2-4, 2010Raymond Rivera • Boston’s Best Chimney Sweep • Inspection Report WritingWaltham June14-19, 2010 National Chimney Sweep Training SchoolPENNSYLVANIATom Beitler • Beitler’s Chimney Service • Newville July 19-21, 2010 Chimney PhysicsPlease visit www.csia.org to verify that your contact July 29, 2010information is correct. CSIA Certified Dryer Exhaust Technician Review Exam July 30, 2010 CSIA Certified Chimney Sweep Review ExamFree Quarterly MarketingWebinars Just for CCSs August 2-7, 2010 National Chimney Sweep Training SchoolThe CCS Marketing Taskforce has launched its quarterlymarketing webinar series for Certified Chimney Sweeps! The Sept. 27-Oct. 2, 2010webinars are scheduled to be held quarterly (starting with National Chimney Sweep Training Schoolthe first session in early February with Marketing Like Mad:How I Did It,Toilet Paper Style with Mike Michalowicz of The November 5, 2010 CSIA Certified Chimney Sweep Review ExamToilet Paper Entrepreneur) at no charge to Certified ChimneySweeps.Remaining on the lineup:April: Closing More Sales with Dave Pomeroy CSIA.org Statistics At-A-GlanceJULY: Marketing: Creating an Unfair Competitive Advantagewith Chris Sculles of McGuffin Creative Group 800,000OCTOBER: Get to the Point! (And Get People to See ThingsYour Way!) with Terri Langhans of Blah, Blah, Blah 700,000Log in to the For Certs Only area to learn more and to 600,000register. It’s free, but we still need to know you’re coming! 500,000 What’s Going on at the 400,000 Tech Center? 300,000 All sessions take place at the CSIA Technology Center near Indianapolis.Visit www.CSIA.org or call (317) 837-5362 for 200,000 596,316 523,752 533,640 507,635 346,057 more information and to register. 100,000 March 22-26, 2010 This event will take place with enough interest. 0 Installing and Troubleshooting Woodburning Hearth Appliances 2009 2008 2007 2006 2005 FEBRUARY/MARCH 10 SWEEPING 15
  15. 15. BY HOLLY BERKLEY OF BERKLEY WEB STRATEGIESOnline Marketing Strategiesto Promote Your BusinessP icture yourself at the ball game cracking through a bag of dry roasted peanuts. You’re on your second handful when that familiar red and white logo pops up on the big screen advertising an ice-cold Coca-Cola. Youimmediately track down the next vendor with a basket of ice-cold drinks. This is called “pin point marketing.” It is the processof delivering an appropriate message at the right time thatproduces actual results. When a potential customer reads your article, you have already established yourself as an expert in that field. By the time the customer clicks over to your Web site or gives you a call, you have a very hot lead. Perhaps you own a local painting business. Your target customers are most likely looking for home improvement information online, so you could exchange stories and “how to” advice with local carpenters or electricians. Or take it a step further and submit your “expert painting advice” toIn contrast, let’s say you are enjoying those same peanuts when popular home improvement and real estate Web sites. You canan advertisement for Toyota Trucks pops up on the same screen. swap content with anyone in your industry that is not a directIt’s a nice ad, but not nearly as effective. This is an example of competitor. By doing so, you’ll open your company up to a“interruptive marketing.” It is not truly targeted because it is not wider audience while building up your credibility.what you are actively looking for at that moment. Also, think about what type of person will be using the Web siteWhat does this scenario have to do with your business? Well, you select to post your article. For example, studies show that arather than wasting valuable marketing dollars on billboards, mother of two who needs a quick dinner recipe will do a quick30-second television ads or radio commercials (all examples of search, and then print out the page. So animated banners ads or“interruptive marketing”) focus your energy on putting your even a link to your Web site may not be the most effective wayproduct in front of potential customers while they are looking to get her attention. On the other hand, adding a clip out couponfor it. Unlike when people watch TV or listen to the radio, to the article would be very effective.Internet users are actively looking for a solution to a problem. Ifyou can place your product in their path at the right time, you’ve In traditional media, one positive sentence in editorial is worthmade a customer. The most cost-effective way to achieve this is much more than two paid advertisements. The same is true onby combining your marketing message with important content the Internet. Getting a free link or product mention on anotherthat users are already actively seeking out. Web site is an extremely valuable way to gain high quality leads. Combine that free link or product mention with a well-writtenStart by submitting “how-to” or “industry news” type articles article and you’ll turn that product mention into a sale.to relevant Web sites in your industry. Unique Web content isimportant to all size companies. And, buying custom content is Holly Berkley is the author of Limited-Budget Online Marketingexpensive and time consuming. As a result most companies are for Small Business and owner of Berkley Web Strategies, awilling to trade a free plug for your Web site or company for an San Diego-based Web design and online marketing companyinformative, well-written article. specializing in helping all size businesses succeed online.Every article you submit should enhance your company’sposition as an expert or industry leader, while providingvaluable information at the same time. Content written aroundyour company or product also helps your business gaincredibility, which is extremely important for small businesses. 16 SWEEPING FEBRUARY/MARCH 10
  16. 16. BY JOANNA BRANDI, CUSTOMER CARE COACHNine Ways to KeepEmployees EngagedA re your employees engaged in their work, or are they estranged from your company’s mission and their role in making it happen? Mounting evidence suggests that the more engaged employees are in what they do, the better their performance and thehigher the rewards for everyone. The key is to have managerswho are skilled at creating employee engagement. This articleoffers nine tips for giving employees what they need so that • Gallup International reported that businesses in the top 24 percent of employee engagement had less turnover and remarkably higher percentages of customer loyalty, profitability and revenues. • Extensive studies by HayGroup revealed powerful links between employee engagement and productivity, which ultimately impacts the bottom line.they’re willing to be and do their best. • Workplace values expert John Izzo has abundant proof that this ‘generation’ of employees is more conscious of their ownAre your employees giving your company “their all?” Do they needs and of their place in the worldbelieve that what they’re doing is important? Do they feelappreciated? Do they show up for work each day with passion For business leaders in companies of all sizes, the writing is onand purpose? the wall: You can make and save money by keeping employees engaged. Here are nine management tips for creating andA red flag should go up if you answered “no” to any of those sustaining employee engagement:questions. Why? Managers who aren’t taking care of theiremployees are missing out on significant cost-savings and profits. 1) Let go of any negative opinions you may have about yourThere is a growing body of research on this topic. For example: employees. Approach each of them as a source of unique18 SWEEPING FEBRUARY/MARCH 10
  17. 17. knowledge with something valuable to contribute to the interest in their well being and that, when appropriate, you docompany. Remember that you are co-creating the achievement of what it takes to enable them to feel more fulfilled and bettera vision with them. balanced.2) Make sure employees have everything they need to do their 5) Make sure they are trained and retrained in problem solvingjobs. Remember when you started a new school year and you’d and conflict resolution skills. These critical skills will helpprepare by getting all new school supplies? Why not build just them interact better with you, their teammates, customers andsuch an opportunity into your department simply by asking each suppliers. It’s common sense—better communications reducestaff member, or the team as a whole, “Do you have everything stress and increase positive outcomes.you need to be as competent as you can be?” Remember, justas marketplace and customer needs change at daily, so do your 6) Constantly ask how you are doing in your employees’ eyes.employees’ needs change. I know it can be difficult for managers to request employee feedback—and it can be equally if not more challenging3) Clearly communicate what’s expected of employees—what the for an employee to give the person who evaluates them ancompany values and vision are, and how the company defines honest response. To get strong at this skill and to model it forsuccess. Employees can’t perform well or be productive if they employees, begin dialogs with employees using conversationdon’t clearly know what it is they’re there to do—and the part starters such as, “It’s one of my goals to constantly improvethey play in the overall success of the company. Be sure to myself as a manager. What would you like to see me docommunicate your expectations, and to do it often. differently? What could I be doing to make your job easier?” Be sure to accept feedback graciously and to express appreciation.4) Get to know your employees, especially their goals, theirstressors, what excites them and how they each define success. 7) Pay attention to company stories and rituals. Are peopleI’m not suggesting you pry too deeply or start ‘counseling’ laughing at each other or with each other? Do they repeat storiesyour team members. What I am suggesting is that you show an of success of moments of shame? Stay away from participating FEBRUARY/MARCH 10 SWEEPING 19
  18. 18. in discussions that are destructive to people or the organization, Ultimately, you must keep in mind that employees are aand keep success stories alive. company’s greatest assets. Their collective ideas, feedback and enthusiasm for what they do can help your business grow and8) Reward recognize employees in ways that are meaningful succeed. Some people are naturally wired to give their all andto them (that’s why getting to know your employees is so do their best no matter where they work. But the majority ofimportant). And remember to celebrate both accomplishments people require the guidance of skilled managers who welcomeand efforts to give employees working on long-term goals a their ideas, ask for feedback and generate enthusiasm in orderboost. to have a sense of purpose and energy about what they do.9) Be consistent for the long haul. If you start an ‘engagementinitiative’ and then drop it your efforts will backfire, creating JoAnna Brandi is Publisher of the Customer Care Coach® aemployee estrangement. People are exhausted and exasperated weekly training program on mastering “The Art and Sciencefrom ‘program du jour’ initiatives that engage their passion of Exquisite Customer Care.” She is the author of Winning atand then fizzle out when the manager gets bored, fired or Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyalmoved to another department. There’s a connection between and Keep ‘em Coming Back. Visit her Web site and sign up foran employee’s commitment to an initiative and a manager’s her free email tip on customer care at www.customercarecoach.commitment to supporting it. A manager’s ongoing commitment com.to keeping people engaged, involved in and excited about thework they do and the challenges they face must be a dailypriority. THE VENTIS DOUBLE WALL STOVE PIPE. ® Ventis® from Olympia. IT’S THE NEW BLACK. Raising the bar... again. Just when you thought that the Ventis® Black Single Wall Stove Pipe surpassed innovation and quality, Olympia does it again! Our Ventis® Double Wall Black Stove Pipe takes it to the next level with great new features you just have to see! Come see us at the NCSG Show Feb. 25-26 in Indianapolis - Booth #40 and the HPBExpo March 11-13 in Orlando - Booth #2067 Olympia - Always Innovating, Never Imitating! www.olympiachimney.com • Phone: 1-800-569-1425 20 SWEEPING FEBRUARY/MARCH 10
  19. 19. BY LYNDA-ROSS VEGA OF VEGA BEHAVIORAL CONSULTINGHow to Never Sell AgainIf you’re like most people, the idea of selling fills you with fear Here’s how; practice. Today, intentionally set out to influenceand dread. Maybe it’s the fear of rejection or the cheesy sales or persuade three people. Try something silly with no pressure.pitch. Regardless, it’s not an activity many of us look forward to. Notice what specific behaviors you use that seem to have a positive effect and what behaviors seem to “turn people off.”Usually the image that comes to mind is that of a used carsalesman - a backslapping, glad-handing, insincere person with Lynda-Ross Vega: A partner at Vega Behavioral Consulting,a gift for gab, and a pressure close. Very few of us want to see Ltd., Lynda-Ross specializes in helping entrepreneurs andourselves like that. coaches build dynamite teams and systems that WORK. For free information on how to succeed as an entrepreneur or coach,Yet in reality, you sell to people every day. If you didn’t, it would create a thriving business and build your bottom line doing morebe very hard to survive in this world. of what you love, visit www.VRFT.comWhen you have a discussion with your co-worker about yourfeelings on global warming, you’re “selling.” When you persuadeyour child to pick up her clothes, you’re “selling.” When youchange your spouse’s mind about whereto go out for dinner, you’re “selling.”Without this selling it would be extremelydifficult to get the things you need fromothers and to get others to appreciatewhat you have to offer. So the problem Lennox Hearth Products Distributoris not with the activity as much as it iswith our interpretation of the word “sell.”What would happen if, instead of selling, Specializing in Factory Replacementyou practiced the “art of persuasion?” Parts, Refractory Kits and panels for the Lennox Hearth familyWhat could you accomplish if youunderstood selling to simply mean thegoal of educating someone else to seeyour point of view? of Fireplaces StovesHow would that change your feelingsabout the activities involved?Knowing how to persuade and influenceothers is definitely one of the key skillsthat anyone who is successful possesses. Lennox, Superior, Marco, Whitfield,Depending on our particular perceptualstyle, each of us has our own way of Earth Stove, Country Stove.persuading and influencing. All our parts are Lennox factory or our warehouse shipped.So, if the word “sales” gives you thewillies, discover your style and learn how 1-800-331-9234to influence others naturally! www.specialtysupplyco.com E-mail: jimk@specialtysupplyco.com FEBRUARY/MARCH 10 SWEEPING 21
  20. 20. Meet a Member Kekuhaupio “Keku” Akana, Shakasweepers LLC Makawao, Maui, Hawaii Aloha! My name is Kekuhaupio “Keku” Akana. I am the founder of Shakasweepers LLC in Maui, Hawaii. We were established in 1994 and our spectrum of business includes full service chimney sweeping and vent cleaning. We are also Hawaii’s Authorized Lennox Fireplace Dealer and we install, service and repair all types of wood-burning and gas-burning fireplaces and stoves. We are a family-owned and operated company and employ my wife and son fulltime and two of our son-in-laws on a part-time basis. And we have a journeyman carpenter who we employ on an as-needed basis. We operatewith two service trucks and have worked on the Islands of Kauai, Oahu, Molokai, Lanai and our home Island of Maui. We also sellstoves and fireplaces on the Big Island of Hawaii.I have been a member of NCSG since 1995 and am a CSIA Certified Chimney Sweep and a C-DET Certified Clothes Dryer ExhaustTechnician. I am also a retired Maui County Police Officer with 25 years of service and a graduate of the FBI National Academy inQuantico, Virginia. I am currently in my last year of college (hey, life long learner!) and will be attaining an Associates Degree inCriminal Justice and a Bachelor’s Degree in the Social Sciences this year.1. How did you get into the business? where few people ever desire to tread. We are the CalvaryMy wife and I purchased a used Preway conical free-standing of fire safety. There isn’t anyone else coming (to service,fireplace back in 1992 and a few years later realized there were clean and inspect hearth systems). Our customers wantno reputable local chimney sweep on the Island.. I was a Police to believe in us. We are unique. We need to try our bestLieutenant at the time, half-way through my career and knew I and get it right and educate ourselves to the maximum.would retire relatively young (age 47) so I was always looking Education with application is the best General Liabilityfor a fun part-time business. We drove the upper elevations of insurance. I certainly wish we attended ALL of the onsiteour Island (Maui) and started counting chimneys. We stopped training classes and certifications early on in our career.counting after 1,000 and went for it! I purchased an August You know, there is one very big parallel between lawWest package (not quite complete), Soot Sweeper and all. Boy, enforcement and chimney sweeps…That is people arewere we in for a rude awakening. The first fireplace we tried relying on us to keep them safe! I certainly wish weto clean was a masonry chimney that had two flues with 30 attended all of the onsite training classes and certificationsdegree bends and a flat low slate cover! Our equipment only offered by NCSG, CSIA and other organizations earlyconsisted of stiff quick-connect rods and wire brushes! I could on in the life of our business, but man is it expensivesnap handcuffs on any culprit at that time but I had never coming from Hawaii!. We are working on this for the nextlooked up a masonry fireplace in my life! My son-in-law and generation of family sweeps. It’s never too late.I sure stared up into that tiny rusted throat damper a long,long time. 3. What do you like most about the business? The least?2. What do you know now that you wish you knew when Speaking for all of us, its got to be the thank you cardyou started out? from the customer or the short note on the payment checkBesides never trying to force a hard wire brush up a frozen with a big mahalo (thank you) note attached. We just had athroat damper….Man, a whole slew of things. I now know wonderful note from a coffee roaster company which said,that this is a profession. A true and trusted trade. We are really “You guys are great!” We thrive on customer satisfaction.white collar workers that work in soot-stained environments The least, for me is easy… Cleaning those soot-filled, 22 SWEEPING FEBRUARY/MARCH 10
  21. 21. dust-filled, lint-filled, debris-filled HEPA filters and service vacs. 9. What is your favorite quote?Second would be that once in a while customer that you just Well, first of all, I really enjoy Mark McSweeney’s column.have to fire! He is well-read.4. What three accomplishments are you most I have many. But two that come to my mind nowproud of? are,“Worse than blindness is sight without vision.” - HelenOf course, I am the most proud of my wife Cindy and our grown Kellerchildren, Kuulei, Kuuipo and Kawika. Besides being a greatwife, mom and grandmother, she is the lead in the field and she And “How can a person change? In three ways, byis a great salesperson. My kids have all grown up to be decent, example, by example and by example.”-Albert Schweitzerrespectful contributing citizens. I had a wonderful career in lawenforcement rising to the rank of Deputy Police Chief at the 10. If you could invite three people to dinner, living orMaui Police Department while serving and commanding 440 dead, who would you invite and why?employees for six years. Lastly, was my adventure with writing a Besides, my Father and younger brother who passed in lifeDryer Vent Cleaning manual in 1999 and selling five copies after young. Jesus, Winston Churchill and Joe Louis the greatadvertising it in SNEWS! As I read it now, it was pretty general, heavyweight boxer. I would have to extend an invitationbut there are topics in there that still have application, like big to Erwin Rommel, the great German General also. (Sorryjob bidding, condo complex work methodologies, marketing that’s four!)stuff etc. Someday I’ll update it and improve it. 11. The only thing you know for sure about this5. “I still can’t quite get the hang of…” business is?Anything mechanical. I’m the company philosopher and legal You will never fail if you work hard and stick to thenerd. My son Kawika is our main roof man and primary worker fundamentals of education, elite customer service andwith my son-in-law Albert being the journeyman HVAC plumber/ maintaining your code of ethics.pipe fitter and gas fireplace installer and son-in-law Awakea isan all-around worker. They know the tools and do the real work. 12. What one question would you like to ask an NCSG Member?6. What was your high school/college nickname? Time to hold the National Convention in Maui. Hawaii?I didn’t really have one, although in my police career I was “Tiny bubbles, in the wine, make me happy, make me feelcalled Polar Bear. fine…!!!”7.Who/What is your major influence? If you or someone you know would like to be featured inMost definitely Jesus of Nazareth and his eternal wisdom. an upcoming issue of Sweeping: The Journal of Chimney Secondly, the common men and women that I encounter in Venting Technology, please contact Melissa Heeke, Editor, atmy daily walk of life, collectively giving their own tincture of (317) 837-1500 or mheeke@ncsg.orgwisdom as unique the fingerprints on their hands.8. How do you recharge after a long day/week/month?Fitness, barbells, lap swimming, long walks and reading.Gatherings with the family and the grandchildren. I also try totake my Sabbath seriously (I don’t swear ‘til 0005 hours Mondaymorning) and yes, a few cold ones! FEBRUARY/MARCH 10 SWEEPING 23
  22. 22. BY GREG POLAKOW OF COPPERFIELDAloneM any years ago I got a cab ride from Manhattan to La Guardia during which the driver, who owned the cab, spent considerable time enumerating for methe many advantages of being self-employed. The number oneadvantage being that whenever he wanted to go on vacation allhe had to do was to park the cab in his garage and go. No worry These people are not dummies. More than all those considerations, they seem to value the uncluttered simplicity of their lives without employees,…yes, even more than they value the possible financial upside of a larger operation. It’s pretty difficult to argue with that perspective. So often we are willing to incur huge loads of stress and excessive numbers of hours on the job in order to increase our income. It is such aabout what who would run his business while he was away. Andhis cab, his business, would be waiting for him unscathed and common feature of business in America we rarely examine it toready to roll when he got home and was ready to resume his determine its value. But talk to any of your sweep friends whowork. run their business alone and you may come to appreciate the many hidden benefits of a smaller operation. It’s hard to put aOut of politeness I refrained from pointing out to him that his dollar figure on peace of mind, on reduced stress, on being morebusiness was also not producing income for him while he was rested, more at ease.gone. But I expect he knew that. And what he was really sayingwas that the possible extra income was worth much less to Having said all that, I also recognize that there are many whohim than the peace of mind knowing his business was not in prefer to run a big operation, who enjoy the challenge of hiring,someone else’s hands while he was away. training and supervising employees, and who like the activity and responsibility that comes with managing an organization.I know a slew of sweeps who are single operators of theirbusiness. And who forgo the possible financial consequences It would be wrong to suggest that there is any one best way toof that kind of operation for the huge peace of mind it affords run a business.them. What I am saying is that each person should decide for himselfMany have run larger sweep organizations in the past…office which kind of life he prefers. Neither approach is perfect forstaff, several service personnel and trucks, etc, etc. And now, everyone. But if you’ve been unwittingly sucked into the concepthaving cut back to a leaner operation, although not as wealthy as that you have to have a big business in order to be “successful,”in the past, are far happier with the simpler, less stressful version it may be worth taking a look at the opposite point of view.of life they are discovering having no one to be concerned about You may well discover a lifestyle that is more suitable to yourbut themselves. personality and your preferences, and learn, as many others have, that ultimately the only person you need to please is yourselfYes, they all recognize there are downsides to creating a job forthemselves rather than building a business they might be ableto sell when it comes time to retire. They know they could makemore money with employees to help them. They know theymight even be able to get off the roof earlier in their career byhiring guys that can do that work for them. They even know thebusiness will cease to produce income when they take a week ortwo off for vacation. 24 SWEEPING FEBRUARY/MARCH 10