Leveraging the Government Platform


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Presentation given at the Emerging Communication Conference & Awards ceremony (eComm) in San Francisco, CA on 4-19-2010.

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Leveraging the Government Platform

  1. 1. Leveraging the Government Platform How Open Data and the “Gov 2.0” Movement are Changing Communications With Government Mark J. Headd Senior Application Developer, Tele-Works, Inc. www.tele-works.com @mheadd / voiceingov.org
  2. 2. Show me the Data! <ul><li>Governments across the country and around the world are publishing open data sets. </li></ul><ul><li>National governments in the US, UK, Australia and New Zealand. </li></ul><ul><li>Local governments from Seattle and San Francisco, to New York City and Washington DC. </li></ul><ul><li>Is this new? Yes (and No). </li></ul>April 19, 2010
  3. 3. What’s Different? <ul><li>The Open Data movement that is part of “Gov 2.0” is different from past actions to release government data in at least 3 ways: </li></ul><ul><ul><li>Publishing open data is becoming a measure of government transparency and performance. </li></ul></ul><ul><ul><li>Published data is in formats specifically designed to be consumed by downstream apps and developers. </li></ul></ul><ul><ul><li>Governments are actively engaging citizens and developers to consume open data. Developer Contests = Cha Ching! </li></ul></ul>April 19, 2010
  4. 4. Government as a Platform <ul><li>Trailblazing governments are moving beyond static data sets. </li></ul><ul><li>City of Seattle uses a standard API that sits in front of it’s data, allowing developers to programmatically query multiple data sets. </li></ul><ul><li>MassDOT and BART publish real time transit information feeds. </li></ul><ul><li>NY State Senate has deployed an API for searching their Legislative Information System. </li></ul><ul><li>San Francisco and Washington DC have deployed APIs for their 311 systems. </li></ul><ul><li>Moving from individual efforts to standard implementations. </li></ul><ul><li>From static data to real-time feeds and transaction-based APIs. </li></ul>April 19, 2010
  5. 5. OMG, #OpenGov is BFD! <ul><li>OpenGov changes happening against a background of fundamental change in how we communicate with each other. </li></ul><ul><li>More channels in use. </li></ul><ul><li>Uptake of “non-traditional” channels. </li></ul><ul><li>And, in how we build communication applications. </li></ul><ul><li>Traditional standards-based telephony markup languages have had an “interesting” few years. </li></ul><ul><li>What has changed? </li></ul>April 19, 2010
  6. 6. More Choices April 19, 2010 <ul><li>Developers looking to build new applications using open government data and APIs are opting for new tools and platforms. </li></ul><ul><li>Not your father’s (or even your older brother’s) application platforms. </li></ul><ul><li>Support user interactions across multiple channels and modalities (DTMF, Voice, SMS, IM, Twitter, etc.). </li></ul><ul><li>Gentle learning curve, easy integration into multiple dev environments. </li></ul><ul><li>API-based – SOAP, REST - language agnostic. </li></ul>
  7. 7. Choice isn’t Good: It’s Awesome! April 19, 2010 <ul><li>More choices for developers mean more applications will be built using Open Gov data and APIs. </li></ul><ul><li>More applications will mean more choices for citizens in how they communicate with their governments. </li></ul><ul><li>Greater take up of Open Gov applications will lead to demand for more data, richer data sets and more APIs. </li></ul><ul><ul><ul><ul><ul><li>if(isAwesome(this)) { </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>emotion.type = Pumped; </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>emotion.express(); </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>} </li></ul></ul></ul></ul></ul>
  8. 8. Apps! <ul><li>New York State Senate – Multi-channel bill status application. </li></ul><ul><li>Phone channel – (646) 736-2439 – available in English and Spanish. </li></ul><ul><li>Makes use of the NY Senate Open Legislation API . </li></ul>April 19, 2010
  9. 9. <ul><li>City of Toronto – Multi-channel childcare service locator. </li></ul><ul><li>Accessible from any SMS-capable mobile phone. </li></ul><ul><li>Also available via IM & Twitter. </li></ul><ul><li>Makes use of licensed child care service provider data set maintained by the City of Toronto. </li></ul>More Apps! April 19, 2010
  10. 10. <ul><li>Train Text – traintext.com (@traintext) </li></ul><ul><li>SMS My Bus - smsmybus.com </li></ul><ul><li>Multimodal political contribution lookup. </li></ul><ul><ul><li>Jabber: tdata@tropo.im </li></ul></ul><ul><ul><li>AOL IM: transparencydata </li></ul></ul><ul><ul><li>SMS: (240) 242-7944 </li></ul></ul><ul><ul><li>Twitter: @tropotdata </li></ul></ul><ul><li>App Directories: </li></ul><ul><ul><li>CityGoRound – citygoround.org </li></ul></ul><ul><ul><li>Appify – appify.com </li></ul></ul>Still More Apps! April 19, 2010
  11. 11. What’s Next? <ul><li>More data! And more apps! </li></ul><ul><li>Geekery as citizenship. Code for America (USA), Rewired State (UK). </li></ul><ul><li>Less app building by governments – dramatic changes to existing procurement processes. </li></ul><ul><li>Citizen communication with government will first require a trip to the app store. San Francisco App Showcase , DC App Store . </li></ul><ul><li>More multitenant applications, and apps shared between different governments. SeeClickFix . </li></ul><ul><li>More services and tools to make multi-channel app development quicker and easier. Hello, Teleku! </li></ul><ul><li>Mobile devices and cell phones become the primary instruments for communicating with government. </li></ul>April 19, 2010
  12. 12. La Fin <ul><li>Questions? </li></ul>April 19, 2010