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Friending The Statehouse

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How the Open Data Movement and Social Media are Changing Citizen Communication With Government.

How the Open Data Movement and Social Media are Changing Citizen Communication With Government.

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    Friending The Statehouse Friending The Statehouse Presentation Transcript

    • Friending the Statehouse How the Open Data Movement and Social Media are Changing Citizen Communication With Government Mark J. Headd [email_address] voiceingov.org/blog @mheadd / facebook.com/mheadd
    • Who am I?
      • Maxwell Grad – MPA, 1994.
      • 12 years in state government – NY & DE.
      • Executive and Legislative branch experience.
      • IT Policy advisor and IT agency manager.
      • Past 7 years – private sector.
      • Software developer with focus on phone / mobile technology.
      • Open government enthusiast / speaker.
      • Open source contributor .
      • Blogger (voiceingov.org).
    • Agenda
      • Show me the Data!
      • eGov vs. Gov 2.0
      • What’s different?
      • The Rise of Social Media
      • Towards a Government Platform – defining APIs.
      • APIs in the wild.
      • Open311: What is it, Why is it Important?
      • Location, Location, Location!
      • Getting Started with Open Data.
      • Conclusions. What Comes Next?
    • Show me the Data!
      • Governments across the country and around the world are publishing open data sets.
      • National governments in the US, UK, Australia and New Zealand.
      • Local governments from Seattle and San Francisco, to New York City and Washington DC.
      • Open government data is one drive of “Gov 2.0.”
    • What is Gov 2.0?
      • Rebranding of eGov, begun more than a decade before.
      • Take off of Web 2.0
      • Real differences between eGov and Gov 2.0. eGov :
      • Government centric (portal).
      • Blur the lines between agencies, branches of government.
      • Push to put government services online. Gov 2.0 :
      • Citizen centric (developer centric).
      • Enhance the transparency of government operations.
      • Push to put government data online in “raw” formats.
    • What’s Different?
      • The idea of releasing government data to outsider users is not new.
      • The Open Data movement that is part of Gov 2.0 is different from past actions to release government data in at least 3 ways:
        • Publishing open data is becoming a measure of government transparency and performance.
        • Published data is in formats specifically designed to be consumed by downstream apps and developers.
        • Governments are actively engaging citizens and developers to consume open data. Developer Contests = Cha Ching!
    • OMG, #OpenGov is BFD!
      • Fundamental change in how we communicate with each other.
      • More channels in use.
      • Uptake of “non-traditional” channels.
      • Twitter and Facebook share a unique role in this change.
      • They are both a “channel” that is used for communication, information gathering.
      • They are also “platforms,” that let people build on their foundations.
      • Democratization of Data + Democratization of App Development.
    • Where is Gov 2.0? October 23, 2010 Open Government Data Social Networking Platforms Enhanced Developer Tools Gov 2.0
    • Towards a Government Platform
      • What is an API?
      • Application Programming Interface.
      • A set of rules that govern how developers can use a platform or service.
      • Typically built on underlying web technologies.
      • Documented list of “functions” that can be invoked in the service.
      • What are the requirements to invoke a function?
      • Guarantee of a response from the service.
        • Success! I get what I asked for (list of all tweets within 1 mile of Maxwell Hall, Syracuse NY).
        • Failure. I won’t get what I asked for, with an details of failure.
      • The format of the response will be fixed and consistent.
      • A contract.
    • APIs in the Wild
      • Trailblazing governments are moving beyond static data sets.
      • City of Seattle uses a open source API that sits in front of it’s data, allowing developers to programmatically query multiple data sets.
      • MassDOT and BART publish real time transit information feeds.
      • NY State Senate has deployed an API for searching their Legislative Information System.
      • San Francisco and Washington DC have deployed APIs for their 311 systems.
      • Moving from static data to real-time feeds and transaction-based APIs.
      • From individual efforts to standard implementations.
    • 311 and Open311
      • Abbreviated dialing designation set up for use by municipal governments in both the U.S. and Canada.
      • Non-emergency requests and questions.
      • “ Burning building? Call 911. Burning question? Call 311.”
      • First: Baltimore (1996). Biggest: NYC (just passed 100 million calls).
      • Pew Charitable Trust report on Philly 311 .
      • Most 311 operations include a web component with lists of FAQs and information frequently requested by callers.
      • Several 311 operations (including NYC and San Francisco) have worked to incorporate Twitter and other social media tools into their services.
      • San Francisco and Washington DC have deployed 311 APIs.
      • Open311 Initiative . Effort to standardize 311 APIs across governments.
      • Applications built for one municipality will work in others that support the standard.
    • Location, Location, Location!
      • Why are Twitter and Facebook important in the context of 311?
      • Both services allow users to add location information to content like pictures .
      • Both also allow developers to query location-based data .
      • Provides opportunities to allow citizens to report information to government.
      • How much gov information location-based?
      October 23, 2010
    • TweetMy311
      • TweetMy311 – “Better cities, one tweet at a time…”
      • Allows citizens to create a non-emergency service request using Twitter.
      • Citizens can create new requests, and query the status of existing requests.
      • Uses the Open311 API currently live in San Francisco.
      • Will be enable in DC in next several weeks.
    • Getting Started with Open Data
      • Where can governments begin with open data?
      • What are people asking for?
      • Look at customer engagements (phone / e-mail / web) for opportunities to release open data.
      • Is there anything available already?
      • Look at high value / high impact data.
        • Crime location data
        • Other types of location data (polling places, libraries, health facilities).
        • Transit data (Delaware General Assembly: SB 242 )
        • Restaurant inspection data
        • Licensure data
      • Compact data lends itself most easily to multiple channels.
      • Make a plan. Set a goal. Publish the goal. Measure progress.
    • What’s Next?
      • More data! And more apps!
      • Geekery as citizenship. Code for America (USA), Rewired State (UK).
      • Less app building by governments – dramatic changes to existing procurement processes.
      • Governments become data stewards / data providers.
      • Uneven distribution of connectivity (both traditional and mobile) will continue as an issue governments must address.
      • Citizen communication with government may first require a trip to the app store. San Francisco App Showcase , DC App Store .
      • More multitenant applications, and apps shared between different governments. SeeClickFix .
      • Mobile devices and cell phones become the primary instruments for communicating with government.
    • La Fin
      • Questions?