Citizen Service & 311 How government is leveraging open source and low-cost technology to better manage citizen service requests. Mark J. Headd Senior Application Developer, Tele-Works, Inc. www.tele-works.com @mheadd / voiceingov.org
If full blown 311 service centers are suitable for big cities then what can smaller municipalities do to centralize citizen requests for service and information to create efficiencies and improve customer satisfaction?
It’s All About the Phone
How can governments leverage cell phones (both old and new) to enhance customer service and allow citizens to “self serve.” How can smaller local governments tap into the latest in technology for mobile devices and cell phones?