Nonverbal communication

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Nonverbal communication

  1. 1. What is Nonverbal Communication? The process of using wordless messages to generate meaning
  2. 2. Verbal & Nonverbal CommunicationThere are 6 codes that are related and work in conjunction with both verbal and nonverbal communication. Repetition Emphasis Complementation Contradiction Substitution Regulation
  3. 3. RepetitionThe same message is sent both verbally & nonverballyThe passenger is displaying impatience:Nonverbal actionsFacial expressionsQuickly approaches counterShoves ID and paperwork at agentVerbal actionsPace of speech is rushedTone & pitch
  4. 4. Contradiction Verbal & nonverbal messages conflictThe airline agents nonverbal and verbal signs contradict one another:Nonverbal actionsPostureGesturesVerbal actionsAgrees to help passengerTone of voice is pleasant
  5. 5. Substitution Nonverbal codes are used instead of verbal codesThe passenger displays impatience and irritation while she waits:Nonverbal actionsTapping the ticket counterTexting on her cellphoneBodily movementsVerbal actionsNone, silence between them
  6. 6. Regulation Nonverbal movements that control the flow or pace of communicationPassenger controls flow of the conversation:Nonverbal actionWalks away from counterVerbal actionNone
  7. 7. Difficulty Of Nonverbal Codes One code can have a variety of meaningsAgent: Passenger:Nonverbal action Verbal actionHands passenger her Interprets the new ticket, implying nonverbal she is already communication as rebooked she is no longer being helped
  8. 8. Illustrators Nonverbal movements that accompany and reinforce verbal messagesAgent:Nonverbal actionHands over the new ticketGestures the way to the gateVerbal action reinforces nonverbal actionExplains to the passenger she is rebookedTells the passenger where her gate is
  9. 9. Affect Displays Nonverbal movements of the face/body used to show emotionPassenger:Nonverbal actionPosture changes, more submissiveMore eye contactPleading gesturesVerbal actionTone of voice changes, apologizesExplains why she was upset
  10. 10. Nonverbal CodesBodily movements and facial expressionsPhysical attractionSpaceTimeTouchingVocal cuesClothing and other artifacts
  11. 11. Christy LymanSpeech Communication Spring 2012 MHCC

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