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Roadmap Integral Enterprise
 

Roadmap Integral Enterprise

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    Roadmap Integral Enterprise Roadmap Integral Enterprise Presentation Transcript

    • Avaya Integral Enterprise Roadmap, new Software Releases, Unified Communications Solutions GCS/LE-PM Dirk Ehbrecht October 2009
    • Agenda
      • Avaya Roadmap Large Enterprise
      • Software Release Integral Enterprise Edition 5
      • Highlights Integral Enterprise Edition 6 (IEE6)
      • Avaya Aura TM and Integral Enterprise
      • Unified Communications Solutions with Integral Enterprise
      • Summary
    • Roadmap Large Enterprise Step by Step Migration of Portfolio 1. Step Expansion of both systems by making application available from the other platform e.g. SIP forI55 LX from ACM Portfolio, or OSPC for ACM 2. Step Common Application Common Network Management Networking via ISDN and IP 3. Step Integration of both platforms Into a common, intelligent and distributed, SIP based Server-Gateway Architecture Integral 55 LX Communication Manager 2007 2008 2009 2010 2011 Common Management, IP Interworking Common Architecture: Avaya Aura TM Integral Enterprise 2012 2006
    • Roadmap Integral Enterprise Software and Hardware-Platform
      • Integral Enterprise Edition 4: Software Release with expanded SIP Trunking for Carrier
      • Integral Enterprise Edition 5: New Software Release supporting e.g. Presence-Management with SIP
      • Integral Enterprise Edition 6: Integration into SIP based Architecture
      • Integral Enterprise Edition 7: Enhancements for Interoperability with Avaya Aura TM
      2007 2008 2009 2010 07/07 07/08 07/09 07/10 Integral 55 IEE 4 IEE 5 IEE 6 IEE 7 Integral Software Integral Enterprise MG1000/MG100 LX S5500 IPMR 96xx IP 14xx digital devices DECT 96xx IP step 2 2011 Subject to change!
    • Software Release Integral Enterprise Edition 5
    • Integral Enterprise Edition 5 Overview
      • New VoIP Hardware with higher scalability
      • New security mechanism incl. SRTP and TLS
      • Expansion of SIP functions incl. Presence and Instant Messaging for Collaboration
      • SNMP enhancements for alarm traps
      • New VoIP-Manager-Version 2.0
      • New Management-Version: AeM 5.2
      • Dates
      • Available since February 2009
      Highlights
    • Integral Enterprise Edition 5 New VoIP Board
      • Higher Scalability
        • Up to 192 channels for networking over IP
        • Up to 750 IP users per board
      • Additional functionality
        • Encryption on new VOIP board for SIP Clients with TLS and SRTP
        • Redundant Ethernet-Interface
        • Decentralised Media streaming with up to 750 VoIP users
        • Support of DNS (Domain Name System) to translate DNS-Names into IP addresses*
      New VoIP Board: IPMR (IP Media Resource) *new VoIP board not necessary for that function
    • Integral Enterprise Edition 5 Collaboration
      • New options for collaboration due to expansion of SIP-functions for one-X Desktop Edition
        • Display of various Presence-Status:
          • Status selectable via menu-bar
          • available, busy, absent, on call, invisible
        • Direct contact via Instant Messages
          • Select contacts
          • Send Instant Message
        • Additional Comfort-Keys available
          • Call diversion, Pickup
      The new Software Release: Integral Enterprise Edition 5
    • Integral Enterprise Edition 5 SES with Presence/Instant Messaging
      • The implementation of Avaya SIP Enablement Services (SES) allows new possibilities for Collaboration
      • Additional communication options (Presence and Instant Messages for Avaya One-X Desktop Edition)
      Avaya One-X Desktop Edition SIP Features SIP-Client SIP Services with SES SIP Features incl. Presence/Instant Messages SIP Avaya SIP terminals 3 rd Party SIP terminals SIP-Trunk
    • Integral Enterprise Edition 5 Voice Recording via SIP
      • Professional Voice over IP recording with EVO ip active SIP
      • EVO ip active SIP allows location independent recording anywhere within the IP network
      • EVO ip active SIP works like an IP-Softphone in a conference. (caller, called party and EVO ip active).
      • Additional call data can be used as search criteria.
      • SIP Trunk Interface for the connection of EVOip active SIP
      IP, Wireless, & digital devices SIP Avaya SIP terminals 3 rd Party SIP terminals SIP Features SIP Trunk EVO ip active SIP CTI Software ASC Application Suite Note: - Recording of OSPC and analogue extensions are not supported in EVOip active SIP - ASC components are ordered on project basis
    • Integral Enterprise Edition 5 Security
      • Encryption for “QSIG over IP” in Integral networks
        • Signalling => TLS (Transport Layer Security)
        • Media Data => AES-128 (Advanced Encryption Standard)
      Improved Security Mechanism Carrier “ QSIG over IP”
    • Integral Enterprise Edition 5 Simple Network Management Protocol (SNMP)
      • SNMP-Alarm Management/Traps
        • Additional Alarm Messages/Traps:
          • Status messages for external contacts e.g. external PC failure, trunk failure, operator failure, critical. Processor temperature
        • Standard and customer individual configurations of Traps selectable
        • Simulation of Traps
      • Display/Analysis of SNMP-messages e.g. with Network Management Console (NMC)
      SNMP
    • Integral Enterprise Edition 5 Central Management Suite of Avaya
      • Avaya easy Management Suite:
        • User Management (AeM 5.2)
        • SNMP Management (NMC 5.0)
        • Fault Management (FPM15)
        • QoS-Management
      • Accounting Management (IDS-Win)
      • Central Data Management (CDM)
      • Enterprise Telephone Directory System (EDS)
    • Highlights Integral Enterprise Edition 6
    • Integral Enterprise Edition 6 Overview
      • MLPP (Multi-Level Precedence & Preemption)
      • SIP Trunking with Communication Manager
      • SNMP enhancements: additional traps
      • New DECT Handsets 37xx 1)
      • New digital devices 14xx*
      • AeM 6.0/FPM16
      • Dates
      • Beta Trial: June 2009
      • Release (general availability): November 2009
      • 1) Available since June 09
      • *launch dates are in Q1 2010
      Highlights
    • Integral Enterprise Edition 6 Overview - MLPP
      • Multi-Level Precedence and Preemption (MLPP)
        • Prioritized dialling if all lines are busy with cut-off of existing conversations
        • Up to 6 steps of priority dialling are configurable for MLPP users
        • Highest priority for outgoing calls can be given to one person or e.g. the „red telephone“
        • Usable within one Integral system
      • Customer benefit
        • VIP-functionality, i.e. always a free line – and helpful in case of an emergency
      MLPP PSTN
    • Integral Enterprise Edition 6 Overview – SIP Trunking
      • IP Networking between Integral Enterprise und Communication Manager via SIP Trunk
        • protocols
          • Signalling => TLS/TCP
          • Media Data => RTP (UDP)
        • Feature set*
          • Basic Call, CLIP/CLIR, Call Transfer, Call Diversion, Conference, DTMF
      • Customer benefit
        • Alternative networking scenario on a SIP basis possible
      SIP Trunking *restrictions on SIP trunk are given!
    • Integral Enterprise Edition 6 Overview – SNMP enhancements
      • SNMP-Alarm Management/Traps
        • Additional Alarm Messages/Traps a.o.:
          • Failure in power supply, power supply back and available, battery voltage to low, battery back in use, module fan in use etc.
        • Depending on trap different routes per trap are configurable
      SNMP
      • Display/Analysis of SNMP-messages e.g. with Network Management Console (NMC)
    • Integral Enterprise Edition 6 Overview – CLIP for outbound dialer
      • Call Center solution for CIE 1.1
        • New feature: CLIP for outbound dialer
        • Pre conditions:
          • Switching software: >= IEE5
          • CIE 1.1
          • Upgrade for existing installations is possible
        • availability:
          • IEE5 since February 09
          • CIE 1.1 since May 09
      Outbound dialer for CIE 1.1 PSTN Calling number shown in Display
    • Integral Enterprise Edition 6 New digital telephone sets
      • New digital phones for Integral Enterprise and CM with same hardware
      • Feature set for Integral Enterprise is similar to T3
      • Avaya 1408
          • Telephone set for “Everyday” user
          • 8 line/function or partner buttons
          • Headset Interface
      • Avaya 1416
          • Telephone set for “Essentials”
          • 16 line/functions, partner buttons LED
          • Large adjustable display with backlight
          • Headset Interface
          • Extensible with optional 32 Button Module
      • Availability in Q1 2010
    • And after IEE6? … Outlook
      • And more …
      • Interoperability with other provider/applications via SIP Trunk
      • Wifi telephone sets (Ascom i75) available as standard OEM product for Integral Enterprise
      • Reduce service costs by implementing faster backup facilities
      • Tools with Vista/Windows 7
      hhhhhhh Subject to change! Mobility/Telephony Enhancements for DECT New security certificate according to Common Criteria Additional SIP implementation for interoperability with Avaya Aura TM
    • Avaya Aura TM and Integral Enterprise
      • Scalable Voice and Video Plattform
      • SIP + Presence + Web Services
      • Open, Multi-Vendor Integration
      • For Mid Market and Enterprise Customers
      • From stand alone one-site installations up to global solutions
      • Easy to buy, to install and to use
      • Evolutionary with investment protections of existing components
      • Extensive support and remote service offers available
      New: Avaya Aura TM Avaya Aura TM Session Manager Application Enablement Presence Integrated Management Communication Manager Avaya one-X ® UC All Inclusive
    • Avaya Aura™ with Session Manager SIP-Trunks SIP-Gateways IP-PBX‘n different vendors Centralised numbering plan Policy based Routing Load Balancing Call Sequencing Applications user individually Scalability and Security 250.000+ Avaya Aura™ Session Manager Application Enablement Presence Integrated Management Communication Manager Session Manager Communication Manager CM Branch Edition (Distributed Office) SIP SIP SIP WAN and PSTN SIP
    • Avaya Aura™ with Session Manager SIP-Trunks SIP-Gateways IP-PBX‘n different vendors Centralised numbering plan Policy based Routing Load Balancing Call Sequencing Applications user individually Scalability and Security 250.000+ Avaya Aura™ Session Manager Application Enablement Presence Integrated Management Communication Manager Session Manager Communication Manager CM Branch Edition (Distributed Office) SIP SIP SIP WAN and PSTN SIP Integral Enterprise (IEE6)
    • Integral Enterprise Edition 6 SIP Trunking with CM and Avaya Aura TM
      • Customer scenarios
        • Integral Enterprise – Avaya Aura TM – CM via SIP Trunk
        • Integral Enterprise – Avaya Aura TM – 96xx (registered to Avaya Aura TM )
      • CM Version 5.2 and IEE6 were used in this scenario
      SIP Trunk SIP Trunk Avaya Aura™ Session Manager Application Enablement Presence Integrated Management Communication Manager
    • Integral Enterprise Edition 6 SIP Trunking with CM and Avaya Aura TM
      • Results of Interop Tests (August 09)
      • Functionality Status Remarks
      • Basic Call OK Display of SIP Trunk name instead of user on IE Phone
      • CLIP OK - “-
      • CLIR OK
      • Hold / Retrieve OK Display of „call“ instead of „hold“ on IE Phone (CM -> IE )
      • Call Transfer (a -> b/c a starts Call Transfer from b to c)
        • OK no update of calling number
      • 3rd pty Conference OK „conference“ is not displayed via SIP Trunk
      • Call Diversion a -> b/c a calls b, b makes Call Diversion to c)
        • OK no update of calling number
      • DTMF OK
      • Summary:
      • Tests of Integral Enterprise working together with Avaya Aura TM via SIP Trunk were successful.
      • Projects will be supported by taking into account the remarks of the test results
    • Unified Communications Solutions with Integral Enterprise
    • Integral Enterprise Unified Communications - Collaboration
      • Unified Messaging Solution:
        • C3000
      • Unified Desktop Solution:
        • Avaya one-X Desktop Edition (SIP-Softphone)
        • Microsoft Integration "Click to Call" with Office Communicator
      • Audio-/Web-Conferences:
        • Meeting Exchange
        • Meeting Exchange Express
    • Microsoft OCS 2007 with Integral Enterprise Overview
      • Microsoft Office Communicator as “Click-to-Call” solution
        • Components/overview
        • Functionality in conjunction with QServer MOC
      • Microsoft Office Communicator as Softphone Client
        • Components/overview
        • Functionality in conjunction with Media Gateway
    • Integral Enterprise Integration mit Microsoft OCS 2007
      • „ Click-to-Call“ solution for Microsoft Office Communicator (MOC)
      • Communicator used as CTI application on PC/Laptop
      • With “Click-to-Call” the telephony features of the deskphone are comfortable usable
      • Calls, conferences, call diversion etc. can easily be activated from Office Communicator
      • In addition the “Presence-Status-Information” can be shown from other users
      • Integration with Office Communication Server 2007
      • Easy to implement in existing network infrastructure
      • Reducing total cost of ownership (TCO)
      • Implementation via QServer MOC
      • Several projects installed an running
      Integral Enterprise Integration with Microsoft OCS 2007 SIP/SIMPLE uaCSTA (CSTA over SIP) Microsoft OCS 2007 TDM / Analogue IP Integral Enterprise QServer MOC DECT uaCSTA (CSTA over SIP)
      • Click-to-Call“ solution for Microsoft Office Communicator (MOC)
      CSTA
      • Overview of functionality*
      • Make Call
      • Answer Call
      • Clear Call
      • Deflect Call
      • Hold Call
      • Retrieve Call
      • Consultation Call
      • Single Step Transfer
      • Conference
      • Alternate Call
      • Generate Digits DTMF
      • Reconnect Call
      • Set Forwarding
      • Set Do Not Disturb
      • Get Do Not Disturb Status
      • Get Forwarding Status
      • *Note: not all devices can use the full feature set
      Integral Enterprise Integration with Microsoft OCS 2007
    • Integral Enterprise Integration with Microsoft OCS 2007
      • Microsoft Office Communicator (MOC) as Softphone Client
      • Office Communicator runs as Softphone Client on PC/Laptop
      • Calls can be set up from contact / address book in outlook
      • Users can be reached regardless which phone number internal/external/mobile you are dialling
      • Optional calls/video calls can be placed from computer to computer
      • In addition the “Presence-Status-Information” can be shown from other users
      • Integration with Office Communication Server 2007
      • Easy to implement in existing network infrastructure
      • Reducing total cost of ownership (TCO)
      • Connection with Media Gateway incl. Mediation Server from AudioCodes or Dialogic via ISDN QSIG an Integral Enterprise
      Integral Enterprise Integration mit Microsoft OCS 2007
      • Microsoft Office Communicator (MOC) as Softphone Client
      SIP/SIMPLE uaCSTA (CSTA over SIP) Microsoft OCS 2007 TDM / Analogue IP Integral Enterprise Media Gateway incl. Mediation Server DECT User PC SIP/SIMPLE ISDN QSIG MS Office Communicator
      • Overview of functionality*
      • Inbound Call
      • Outbound Call
      • Call Forwarding
      • Call Transfer
      • Conference
      • *note: MOC 2007 R2
      Integral Enterprise Integration with Microsoft OCS 2007
    • Integral Enterprise Unified Communications - Mobility LAN On the road GSM Double/Multiple Call Tele Worker Avaya one-X™ Desktop broadband Campus Wireless Enterprise Communication Unified Messaging Contact Center IP-Telefonie Conferences SIP Recording DECT WiFi-Telephone Campus Mobility Manager VoiceDirector Unified Messaging Offices Avaya one-X™ Deskphone with mobility Avaya one-X™ Desktop More functions for mobile users Integration with OC Unified Messaging Audio-/Web- conference.
      • Dialling from devices
      • Transparent Integration
      • Central control and policies
    • Avaya Integral Enterprise Summary
      • Integral Enterprise Edition 6 is the new Software Release for Integral Enterprise
      • Integral Enterprise allows seamless integration in Avaya Aura TM
      • Unified Communications Solutions with Integral Enterprise support a variety of customer scenarios
      • Integral Enterprise offers our customers the highest investment protection for the future
    • Dirk Ehbrecht [email_address] +49 69 7505 7681 Thank you!
    • Backup
      • New functions in VoIP Manager (Version 2.0)
        • VoIP Manager establishes a secure connection to the IP terminals via SSL. In case of an unsecure connection a warning (“Non secure communication”) will appear in display of terminal and application.
        • VoIP Manager displays Status of Agent: “logged-in” or “logged-off”
        • In User Group columns and rows can be sorted and edited. The settings will remain and don’t fall back to default.
        • In case of new entries in the user group default values of the group are used
        • VoIP Manager GUI displays SSL for each terminal
        • Administrator can edit entries (names)
      Integral Enterprise Edition 5 VoIP Manager
    • New DECT Handsets
      • Avaya 3720
          • Standard DECT Office Handset
          • Black and white Display
          • Graphical user interface
          • Four-way navigation button
      • Avaya 3725
          • High end Office and / Hospital DECT Handset
          • Coloured-Display
          • Graphical user interface
          • Four-way navigation button
          • Bluetooth Headset Interface
          • IP 44 status (dust protection)
      • Release: since June 2009
    • Avaya easy Management 6
      • Support of latest IEE6 version with new feature set
      • MLPP
        • MLPP user, priorities, MLPP Domain
      • New TCM version for 14xx telephone sets with Integral Enterprise
      • New Voip Manager version, ISM 16 version, LCR Version
      • Communication Manager Release 6
      • including “Bug fixing” from older versions
      • Release: in November 2009