ITpreneurs Blended Courses
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ITpreneurs Blended Courses

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ITIL Courses, Blended Courses, Release control and validation, RCV, Operation Support and analysis, OSA, service offerings and agreements, SOA, planning protection and optimization, PPO, Service ...

ITIL Courses, Blended Courses, Release control and validation, RCV, Operation Support and analysis, OSA, service offerings and agreements, SOA, planning protection and optimization, PPO, Service Design, SD, SS, Service strategy, ITIL v3, service transition, ST, service operations, SO, MALC, managing across the lifecycle, ITSM, IT Service Management, ITIL Expert, Expert

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    ITpreneurs Blended Courses ITpreneurs Blended Courses Presentation Transcript

    • ITpreneurs’ Intermediate Blended Courses Capability / Lifecycle / MALC Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of learning methods
    • Understanding the Structure of the ITIL Intermediate Training Curriculum Foundation MALC Bloom level 6 Evaluation 5 Synthesis 4 Analysis 3 Application 2 Comprehension 1 Knowledge Mastering ITIL Intermediate courses requires professionals to obtain a great insight into the ITIL body of knowledge and to learn to apply this knowledge in real life. Great Depth of Knowledge At the Intermediate level, ITIL concepts are discussed at great depth while at the Foundation level, concepts are just touched upon. Ability to Apply Concepts in Real Life The great depth of knowledge forms the basis for being able to apply the concepts in real life at the workplace. Intermediate courses focus on application through the use of real life examples, case studies and more. The Foundation Level is targeted at Blooms* levels 1 and 2 while the advanced courses go up to Blooms level 5. Knowing Applying Intermediate * Bloom : http://en.wikipedia.org/wiki/Bloom%27s_Taxonomy : Bloom's Taxonomy refers to a classification of the different objectives that educators set for students (learning objectives)
    • How ITIL Intermediate Courses Are Delivered Today: Training Can Become More Efficient and Effective
      • The traditional classroom training method blends knowledge lectures with practical application in an instructor-controlled classroom setting.
      • Classroom strengths:
      • Provides an ideal enviroment for students to learn to apply knowledge and share experiences in a “safe” environment
      • Classroom improvement areas:
      • ITIL Intermediate courses have a significant “knowing” component; classroom is not the most effective or learner-centric method for instruction
      • Using alternative teaching methods, such as e-learning, provides an option for shorter class times, less travel, and significant reduction of costs
      Day 2 Day 3 Day 4 The typical structure of an ITIL Capability Training course requires students to spend 5 days in a classroom Applying Day 5 Day 1 6 5 4 3 2 1 Bloom Level Knowing Applying
    • ITpreneurs’ Blended ITIL Intermediate Courses: Thinking Beyond the Traditional Classroom “Box”
      • ITpreneurs’ Intermediate blended training design uses a mix of training methods and logically structures training around Blooms’ pyramid, providing a more-effective training design.
      • Classroom:
      • By naturally tapping into the strengths and possibilities of the classroom, students are provided with a safe environment for the application of training using case studies, assignments, role plays, and so on.
      • Instructor-supported e-Learning:
      • Virtual instructor-supported e-learning modules allow students to complete the “knowing” component of the course at a time and pace convenient to them.
      Self study Day 1 Day 2 ITpreneurs’ blended Capability courses reduces classroom time to 2.5 days and allows students to complete the self-study elements of the course at a time convenient to them. Applying Day 3 6 5 4 3 2 1 Bloom Level Knowing Applying
    • A Deep Dive into the Mix of Training Methods Applied for the Intermediate Blended Courses Knowing Applying Learner has control Learner is guided Self Paced e-learning modules Summary Map (Mind Map) Job Aids Glossaries Syllabus Reference Frequently Asked Questions Individual Tasks Projects Case Studies Peer Discussions Brainstorming Classroom Lectures Synchronous Content Demonstrations Review Discussions Exercises Diagnostic Labs Practice Labs Mentoring / Tutoring Experiments Studying Teaching Coaching Practicing ITpreneurs’ Intermediate blended training matrix has been designed to deliver a high-quality learning experience while providing control over the learning experience for both the learner and the instructor. Cost-effectiveness is delivered without compromising learning outcomes while enhancing learning outcomes and improving exam performance.
    • ITpreneurs’ Portfolio of Intermediate Blended Courses Capability Courses
      • The Capability courses are for those who are involved in executing and improving existing ITIL processes in an organization. This includes process managers, process consultants, IT practitioners, and functional managers.
      • The following courses are available:
      • Planning, Protection, and Optimization (PPO)
      • Service Offerings and Agreements (SOA)
      • Operational Support and Analysis (OSA)
      • Release, Control, and Validation (RCV)
      ITpreneurs’ Expert Program includes ALL Blended Capability courses plus Managing Across the Lifecycle and provides students an option to achieve the ITIL Expert Level in one go. For more information: www.itpreneurs.com/expert Delivery Option Pre-Study (e-learning) Interactive Classroom Post-Study (e-learning) Available Blended Classroom 8-hours e-learning 2.5 days classroom 2 hours exam preparation Yes Classroom 5 days classroom Yes Blended Virtual Classroom 8-hours e-learning 2.5 days virtual classroom 2 hours exam preparation Yes Virtual Classroom 5 days virtual classroom Yes
    • ITpreneurs’ Portfolio of Intermediate Blended Courses Lifecycle Courses
      • The Lifecycle Courses are for those who provide guidance on the implementation of ITSM in an organization. This includes IT managers, ITSM implementation teams, ITIL consultants, and process owners.
      • The following courses are available:
      • Service Strategy (SS)
      • Service Design (SD)
      • Service Transition (ST)
      • Service Operation (SO)
      • Continuous Service Operation (CSI)
      Itpreneurs’ Expert Program includes ALL Blended Lifecycle courses plus Managing Across the Lifecycle and provides students an option to achieve the ITIL Expert Level in one go. For more information: www.itpreneurs.com/expert Delivery Option Pre-Study (e-learning) Interactive Classroom Post-Study (e-learning) Available Blended Classroom 6 hours e-learning 2 days classroom 2 hours exam preparation April 2010 Classroom 3 days classroom Yes Blended Virtual Classroom 6 hours e-learning 2 days virtual classroom 2 hours exam preparation April 2010 Virtual Classroom 3 days virtual classroom Yes
    • ITpreneurs’ Portfolio of Advanced Blended Courses Advanced Courses Managing Across the Lifecycle is the capstone course in the ITIL Qualification Scheme. This course can only be initiated by those who have completed their Capability or Lifecycle courses. It is the final course that is required to achieve the ITIL Expert Level. The following course is available: Managing Across the Lifecycle (MALC) ITpreneurs’ Expert Program combines all Lifecycle courses or all Capability courses with Managing Across the Lifecycle to provide students an option to achieve the ITIL Expert Level in one go. For more information: www.itpreneurs.com/expert Delivery Option Pre-Study (e-learning) Interactive Classroom Post-Study (e-learning) Available Blended Classroom 8 hours e-learning 2.5 days classroom 2 hours exam preparation February 2010 Classroom 5 days classroom Yes Blended Virtual Classroom 8 hours e-learning 2.5 days virtual classroom 2 hours exam preparation February 2010 Virtual Classroom 5 days virtual classroom Yes
    • The Program from Day to Day: ITIL Capability Course — SOA 8-hours e-learning SOA - 1 week Classroom day 1 - 2 weeks Kick-off call 2 hours e-learning SOA + 1 week Exam SOA + 2 weeks Classroom day 2 Classroom day 3
      • A few weeks before the start of the classroom course, the students and instructor meet in a virtual classroom environment. During this initial conference call:
      • Expectations are set for the course.
      • Students meet the instructor and learn how best to interact with the instructor when they are completing their e-learning modules.
      • Students are introduced to their fellow classmates.
      8 hours interactive classroom 8 hours interactive classroom 4 hours interactive classroom
    • The Program from Day to Day: ITIL Capability Course — SOA 8 hours e-learning SOA - 1 week Classroom day 1 - 2 weeks Kick-off call 2 hours e-learning SOA + 1 week Exam SOA + 2 weeks Classroom day 2 Classroom day 3
      • Students are required to complete 10 e-learning modules of the Service Offerings and Agreements course before they come to the classroom. The SOA e-learning course has the following features:
      • Modules are logically chucked so that learners can easily navigate their way through the course.
      • Students can continue where they left off; the learning system remembers the slides completed by the students.
      • The course is audio supported, and learners can also read the transcript, if preferred.
      • Interactive exercises and questions help students retain what they have learned.
      8 hours interactive classroom 8 hours interactive classroom 4 hours interactive classroom
    • The Program from Day to Day: ITIL Capability Course — SOA 8 hours e-learning SOA - 1 week Classroom day 1 - 2 weeks Kick-off call 2 hours e-learning SOA + 1 week Exam SOA + 2 weeks Classroom day 2 Classroom day 3
      • Students meet their peers in the classroom and focus on the practical application of Service Management, Service Portfolio Management, and Service Level Management.
      • Classroom sessions focus on “applying” the learned knowledge in a real-life situation.
      • In practice, this means that sessions start with a short recap of the theory, followed by exercises, quizzes, group discussions, and case study exercises.
      8 hours interactive classroom 8 hours interactive classroom 4 hours interactive classroom Day 1 Service Offerings and Agreements Unit Subject Start End Time*   Course Introduction 8:00 8:30 0:30 1 Service Management (incl. 10-min RECAP) 8:30 9:00 0:30 2 Service Portfolio Management (incl. 15-min RECAP) 9:00 10:00 1:00 3 Service Catalogue Management (incl. 15-min RECAP) 10:00 12:00 2:00   LUNCH 12:00 1:00 1:00 4 Service Level Management (incl. 30-min RECAP) 1:00 5:00 4:00   Homework (review of day's material)     1:00   TOTAL     10:00   Total (less lunch & homework)     8:00
    • The Program from Day to Day: ITIL Capability Course — SOA 8 hours e-learning SOA - 1 week Classroom day 1 - 2 weeks Kick-off call 2 hours e-learning SOA + 1 week Exam SOA + 2 weeks Classroom day 2 Classroom day 3
      • Day 2 continues where the first day ended and focuses on Service Level Management, Demand Management, Supplier Management, and Financial Management.
      • Students receive a Workbook that they can use for managing the practical exercises and case studies.
      • In addition, they receive over 600 pages of Reference Material that is repurposed to the popular e-reader format. Students can download this to their e-reader or to their laptop.
      8 hours interactive classroom 8 hours interactive classroom 4 hours interactive classroom Day 2 Service Offerings and Agreements Unit Subject Start End Time* 4 Service Level Management 8:00 10:30 2:30 5 Demand Management (incl. 15-min RECAP) 10:30 12:00 1:30   LUNCH 12:00 1:00 1:00 6 Supplier Management (incl. 15-min RECAP) 1:00 3:30 2:30 7 Financial Management (incl. 30-min RECAP) 3:30 5:00 1:30   Homework (review of day's material)     1:00   TOTAL     10:00   Total (less lunch & homework)     8:00 * time in hours
    • The Program from Day to Day: ITIL Capability Course — SOA 8 hours e-learning SOA - 1 week Classroom day 1 - 2 weeks Kick-off call 2 hours e-learning SOA + 1 week Exam SOA + 2 weeks Classroom day 2 Classroom day 3
      • The last day of the course ends at noon and covers Financial Management, Business Relationship Management, Roles and Responsibilities, and Technology Considerations.
      • The class ends at noon on Day 3. In ITpreneurs’ Expert Program, students then continue with their next course, which is PPO. This means that in 5 days, students are able to complete two Intermediate courses.
      8 hours interactive classroom 8 hours interactive classroom 4 hours interactive classroom Day 3 Service Offerings and Agreements Unit Subject Start End Time* 7 Financial Management 8:00 9:30 1:30 8 Business Relationship Manager (incl. 10-min RECAP) 9:30 10:00 0:30 9 Roles and Responsibilities (incl. 10-min RECAP) 10:00 10:30 0:30 10 Technology and Implementation Considerations (incl. 10-min RECAP) 10:30 12:00 1:30   LUNCH 12:00 1:00 1:00   TOTAL     5:00   Total (less lunch)     4:00
    • The Program from Day to Day: ITIL Capability Course — SOA 8 hours e-learning SOA 8 hours interactive classroom - 1 week Classroom day 1 - 2 weeks Kick-off call 8 hours interactive classroom 4 hours interactive classroom 2 hours e-learning SOA + 1 week Exam SOA + 2 weeks Classroom day 2 Classroom day 3
      • Students start preparing for their exam after completing the classroom portion of the course.
      • The Exam Preparation Module in the online learning campus optimally prepares students for the ITIL Capability Exam.
      • Students can also continue to use the e-learning modules and refer to this as often as they want. The e-learning content is available for 2 years after completion of the program.
    • The Program from Day to Day: ITIL Capability Course — SOA 8 hours e-learning SOA 8 hours interactive classroom - 1 week Classroom day 1 - 2 weeks Kick-off call 8 hours interactive classroom 4 hours interactive classroom 2 hours e-learning SOA + 1 week Exam SOA + 2 weeks Classroom day 2 Classroom day 3
      • ITpreneurs is Accredited with multiple Exam Institutes and ITpreneurs’ Intermediate blended courses are Accredited training programs.
      • ITpreneurs’ Intermediate blended courses meet all requirements defined under the ITIL Qualification scheme and are recognized as innovative and high-quality programs.
      • Students can take their exam at a time and date convenient to them. ITpreneurs facilitates the entire exam organization process.
    • Are Intermediate Blended Courses for You? Check the following table to find out… Full Classroom Blended Classroom Blended Virtual Classroom Learning takes place in real time, or there is a self-study component Real time Self-paced and real time Self-paced and real time Cost of training, including travel, lodging, and time away from office Highest costs because it requires the most time away Average costs because some travel is required Lowest costs because of limited time in the virtual classroom and no travel Level of peer interaction Highest; here you will spend most time with fellow students Most effective; you will spend time with your peers Lowest; there is interaction but without the “touch” element Flexibility of learning Least flexible; the start and end times of the classroom sessions are defined for you Flexible; you can basically decide when to complete the e-learning modules of the course As flexible as Blended classroom, however in some cases, you can hop-on/hop-off various Virtual Classroom sessions Retention Lowest; the instructor dominates the pace and level of learning, which is not favorable for learning Highest, a sublime mix of various learning methods that best address Blooms levels Equal to Blended classroom Self-motivation requirements Low; sit and listen, and you have no option to escape learning High; you have to be motivated to complete the e-learning elements of the course Highest; are you really paying attention to the Virtual Classroom environment or are you checking your mails?
    • How Students Can Participate in This Program
      • ITpreneurs’ ITIL Intermediate Blended courses are available through ITpreneurs’ Partner Course Calendar Program.
      • ITpreneurs schedules and organizes the courses, participants sign-up via partners and join the classes.
      • ITpreneurs’ partners sell available seats for the program to their customers.
      • Partners can license ITpreneurs’ ITIL Intermediate Blended course materials and deliver them to their customers.
      • ITpreneurs’ partners can license materials and, if required, instructors as well.
      • ITpreneurs has an extensive Train-the-Trainer Program available that enables partners to deliver Intermediate Blended courses to the market
    • About ITpreneurs
      • ITpreneurs operates with 125+ staff from 6 continents, serving Fortune 1000 companies.
      • The common theme for all ITpreneurs’ training and implementation solutions are:
        • Deliver unbeatable quality instructional content.
        • Engage with the learner by proving compelling stories and relevant instructions.
        • Promise results and ensure that the learner retains the knowledge obtained and can apply this to the day-to-day practice.
      • ITpreneurs develops training and implementation solutions for IT best practices, such as ITIL, C OBI T, ISO/IEC 20000, and Prince2.
      • Founded in 2001, ITpreneurs’ first product was an ITIL Foundation e-learning training course.
      • Now in 2009, ITpreneurs offers classroom, e-learning, game-based learning, and hybrid training solutions in all major languages across the world.
      ITpreneurs Global HQ
    • End of presentation For more information: www.itpreneurs.com