ITIL Courses, Blended Courses, Release control and validation, RCV, Operation Support and analysis, OSA, service offerings and agreements, SOA, planning protection and optimization, PPO, Service Design, SD, SS, Service strategy, ITIL v3, service transition, ST, service operations, SO, MALC, managing across the lifecycle, ITSM, IT Service Management, ITIL Expert, Expert

1. ITpreneurs’ Intermediate Blended Courses Capability / Lifecycle / MALC Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of learning methods

2. Understanding the Structure of the ITIL Intermediate Training Curriculum Foundation MALC Bloom level 6 Evaluation 5 Synthesis 4 Analysis 3 Application 2 Comprehension 1 Knowledge Mastering ITIL Intermediate courses requires professionals to obtain a great insight into the ITIL body of knowledge and to learn to apply this knowledge in real life. Great Depth of Knowledge At the Intermediate level, ITIL concepts are discussed at great depth while at the Foundation level, concepts are just touched upon. Ability to Apply Concepts in Real Life The great depth of knowledge forms the basis for being able to apply the concepts in real life at the workplace. Intermediate courses focus on application through the use of real life examples, case studies and more. The Foundation Level is targeted at Blooms* levels 1 and 2 while the advanced courses go up to Blooms level 5. Knowing Applying Intermediate * Bloom : http://en.wikipedia.org/wiki/Bloom%27s_Taxonomy : Bloom's Taxonomy refers to a classification of the different objectives that educators set for students (learning objectives)

5. A Deep Dive into the Mix of Training Methods Applied for the Intermediate Blended Courses Knowing Applying Learner has control Learner is guided Self Paced e-learning modules Summary Map (Mind Map) Job Aids Glossaries Syllabus Reference Frequently Asked Questions Individual Tasks Projects Case Studies Peer Discussions Brainstorming Classroom Lectures Synchronous Content Demonstrations Review Discussions Exercises Diagnostic Labs Practice Labs Mentoring / Tutoring Experiments Studying Teaching Coaching Practicing ITpreneurs’ Intermediate blended training matrix has been designed to deliver a high-quality learning experience while providing control over the learning experience for both the learner and the instructor. Cost-effectiveness is delivered without compromising learning outcomes while enhancing learning outcomes and improving exam performance.

8. ITpreneurs’ Portfolio of Advanced Blended Courses Advanced Courses Managing Across the Lifecycle is the capstone course in the ITIL Qualification Scheme. This course can only be initiated by those who have completed their Capability or Lifecycle courses. It is the final course that is required to achieve the ITIL Expert Level. The following course is available: Managing Across the Lifecycle (MALC) ITpreneurs’ Expert Program combines all Lifecycle courses or all Capability courses with Managing Across the Lifecycle to provide students an option to achieve the ITIL Expert Level in one go. For more information: www.itpreneurs.com/expert Delivery Option Pre-Study (e-learning) Interactive Classroom Post-Study (e-learning) Available Blended Classroom 8 hours e-learning 2.5 days classroom 2 hours exam preparation February 2010 Classroom 5 days classroom Yes Blended Virtual Classroom 8 hours e-learning 2.5 days virtual classroom 2 hours exam preparation February 2010 Virtual Classroom 5 days virtual classroom Yes

16. Are Intermediate Blended Courses for You? Check the following table to find out… Full Classroom Blended Classroom Blended Virtual Classroom Learning takes place in real time, or there is a self-study component Real time Self-paced and real time Self-paced and real time Cost of training, including travel, lodging, and time away from office Highest costs because it requires the most time away Average costs because some travel is required Lowest costs because of limited time in the virtual classroom and no travel Level of peer interaction Highest; here you will spend most time with fellow students Most effective; you will spend time with your peers Lowest; there is interaction but without the “touch” element Flexibility of learning Least flexible; the start and end times of the classroom sessions are defined for you Flexible; you can basically decide when to complete the e-learning modules of the course As flexible as Blended classroom, however in some cases, you can hop-on/hop-off various Virtual Classroom sessions Retention Lowest; the instructor dominates the pace and level of learning, which is not favorable for learning Highest, a sublime mix of various learning methods that best address Blooms levels Equal to Blended classroom Self-motivation requirements Low; sit and listen, and you have no option to escape learning High; you have to be motivated to complete the e-learning elements of the course Highest; are you really paying attention to the Virtual Classroom environment or are you checking your mails?

19. End of presentation For more information: www.itpreneurs.com