Improving Training Outcomes

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Allan Skinner
Principal Consultant, Leading Edge Training Solutions
(P34, Wednesday, NZI 6 Room, 3.30-5)

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Improving Training Outcomes

  1. 1. IMPROVING TRAININGOUTCOMES
  2. 2. I’m your friend Allan
  3. 3. Friends – 2 million
  4. 4. IMPROVING TRAININGOUTCOMES
  5. 5. Before During After
  6. 6. Learning, Education andTraining ProfessionalsGroup
  7. 7. What is the mostcommon reason for training failures?
  8. 8. What is the most common reason fortraining Failures? (357 votes)Inadequate subjectmatter knowledge 11%Inadequate needsassessment 53%Poor design 13%Poor delivery 16%Insufficientmeasurement metrics 7%
  9. 9. What is the most common reason fortraining Failures? (152 reasons)Learner not supported 27%Inadequate needs assessment 13%Organisation culture notsupportive 12%Learner not motivated 9%Training material does notmeet needs 9%Inadequate trainer skills 7%
  10. 10. Before During After Support the learner
  11. 11. Support the learner coaching equipmentcheck sheets forums e-learning follow up
  12. 12. Support the learner coaching Joyce and Showers study 1980s - Teacher skills Given Theory 10% + Demonstration 13% Success in + Practice 16% implementing new + Feedback 19% teaching skills + Coaching 71%
  13. 13. Support the learner coaching Meeting Course Coaching Review
  14. 14. Support the learnercoaching Instructions In your groups, design a one page form that could be used by a manager or supervisor to - 1. Discuss expectations prior to attending a course 2. Plan and record coaching sessions after the course 3. Record the final outcome of the training
  15. 15. Support the learner forums
  16. 16. Support the learnere-learning
  17. 17. Before During AfterDo a needs analysis
  18. 18. Do a needs analysis Analyse needs Training Develop Evaluate cycle Solutions Implement solution
  19. 19. Do a needs analysis What will give rise to moving and handling training needs?Brainstorm and discussin groups
  20. 20. What skills toachieve objectives? New equipment or processes?Performancereviews Analyse needs Changes to Problems? legislation? Quality, customer complaints, waste, safety
  21. 21. Before During After Develop a supportive Organisation culture
  22. 22. Develop a supportive Organisation culture What is the result of a non supportive culture?
  23. 23. Develop a supportive Organisation culture How? • L&D represented at top • Tireless champion • Include L&D in Org’s Objectives • Include L&D in managers job descriptions and reviews • Training must make a difference & be seen to make a difference
  24. 24. Before During AfterDo a needs Support analysis the learner Develop a supportive Organisation culture
  25. 25. Before During After Develop learner buy-in to training
  26. 26. Develop learner buy-in to training I already knowI don’t have Its not relevant that stuffthe time Why me?
  27. 27. Develop learner buy-in to training During Before After
  28. 28. Develop learner buy-in to trainingBefore Make sure training arises from identified need Manager/supervisor meets with delegate Trainer makes contact with delegate
  29. 29. Develop learner buy-in to trainingDuring Trainer develops rapport Objectives and WIIFM at start Trainer makes use of adult learning principles
  30. 30. Develop learner buy-in to training After Coaching and support Follow up with supervisor Provide resources
  31. 31. Before During After Review training material
  32. 32. Review training material Analyse needs Develop Evaluate Solutions Implement solution
  33. 33. Review training material Evaluate IMPACT ON THE ORGANISATION Level 4 IMPROVED JOB LEARNING PERFORMANCE OBJECTIVES LEARNER REACTION Level 3 Level 2 Level 1
  34. 34. Before During After Develop the trainer
  35. 35. Develop the trainer Subject matter expert Unconsciously Competent Consciously Competent Novice Consciously Incompetent Unconsciously Incompetent
  36. 36. Develop the trainer Conscious of their Unconscious Competence TRAINER Unconsciously Competent Consciously Competent Consciously IncompetentUnconsciouslyIncompetent
  37. 37. Develop the trainer content process (what) (how) lesson plan
  38. 38. Develop the trainer TIPS 1 2 3 4 Tell Instruct Practice Support
  39. 39. Develop the trainer Be aware of ‘Cognitive Overload’
  40. 40. Develop the trainer YELLOW BLUE ORANGE BLACK RED GREEN PURPLE YELLOW RED ORANGE GREEN BLACK BLUE RED PURPLE GREEN BLUE ORANGE
  41. 41. Develop the trainer Learning styles? VAK Honey and Mumford Kolb 4Mat Multiple intelligences
  42. 42. Develop the trainer Adult Learners 101
  43. 43. What is the most common reason fortraining Failures? (152 reasons)Learner not supported 27%Inadequate needs assessment 13%Organisation culture notsupportive 12%Learner not motivated 9%Training material does notmeet needs 9%Inadequate trainer skills 7%
  44. 44. Before During AfterDo a needs Develop the Support the analysis trainer learner Develop a supportive Organisation culture Develop learner buy-in to training Review the training material
  45. 45. IMPROVING TRAINING OUTCOMESAllan Skinner

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