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Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
Managing the Workforce of the Future
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Managing the Workforce of the Future

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Managing the Workforce of the Future: Retaining and Engaging Future Claims Leaders …

Managing the Workforce of the Future: Retaining and Engaging Future Claims Leaders

Presentation made to the Excess/Surplus Lines Claims Associaton at its annual conference in Southampton, Bermuda.

Presentation features the shifts in workplace values that require organizational leaders to change their approach to workforce management.

Published in: Business, Technology
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  1. Managing the Workforce of the Future: Retaining and Engaging Future Claims Leaders Presented to ESLCA Annual Conference October 14, 2009 Marnie E. Green Management Education Group, Inc.
  2. Text Your Comments/Questions to 480-705-9394
  3. Mom and Dad
  4. Find a Partner! <ul><li>Describe a message about work you received while growing up. </li></ul><ul><li>Describe two characteristics of today’s younger workers. </li></ul><ul><li>Describe two changes you’ve had to make to adapt to new workplace expectations or attitudes. </li></ul>
  5. Four Generations? <ul><li>Veterans </li></ul><ul><li>Boomers </li></ul>Generation X Millennials
  6. Veterans <ul><li>Born before 1946 </li></ul><ul><li>Now 64 + years old </li></ul><ul><li>Sacrifice, hard working, loyal </li></ul><ul><li>Reluctant to buck the system or speak up </li></ul><ul><li>Comfortable with delayed rewards </li></ul><ul><li>65% said they would not feel comfortable talking with a manager about career changes </li></ul>Source: Bridgeworks, 2005
  7. Baby Boomers <ul><li>Born between 1946 - 1964 </li></ul><ul><li>Now 63 - 45 years old </li></ul><ul><li>Service-oriented, team players, idealistic </li></ul><ul><li>“The truth shall set you free” </li></ul><ul><li>Systems, forms, structures serve them well </li></ul><ul><li>43% said they lack opportunities to be mentored at work </li></ul>Source: Bridgeworks, 2005
  8. Generation X <ul><li>Born between 1965 - 1979 </li></ul><ul><li>Now 44 - 30 years old </li></ul><ul><li>Independent and impatient </li></ul><ul><li>Not intimidated by authority </li></ul><ul><li>Wary of sugar-coated messages </li></ul><ul><li>30% said they left a job because they were bored or due to lack of training </li></ul>Source: Bridgeworks, 2005
  9. Millennials <ul><li>Born after 1980 </li></ul><ul><li>30 years old and younger </li></ul><ul><li>Tech savvy </li></ul><ul><li>Globally aware </li></ul><ul><li>Want up-to-the-second feedback and direction </li></ul><ul><li>88% said they have established specific goals for themselves for the next five years </li></ul>Source: Bridgeworks, 2005
  10. Shifts in Workplace Perspective <ul><li>Hard Work </li></ul>Teamwork Network How is work completed?
  11. NANOBOT “ N early a utonomous, n ot in the o ffice, doing b usiness in their o wn t ime” Source: Wall Street Journal
  12. Shifts in Workplace Perspective <ul><li>Life </li></ul>Retirement 3 to 4 yrs. How long does it take to get the job done?
  13. Shifts in Workplace Perspective <ul><li>No News is Good News </li></ul>Annual Performance Evaluations FAST Feedback What kind of feedback do I need?
  14. Shifts in Workplace Perspective <ul><li>Safety & Security </li></ul>System & Structure Challenge & Risk What should work provide? Executive manager manager manager employee employee employee employee
  15. Shifts in Workplace Perspective <ul><li>Management </li></ul><ul><li>is King </li></ul>Management is Respected Management = Employees What role does management play?
  16. Tips for Retaining and Engaging Future Claims Leaders <ul><li>Engage younger workers as ________________. </li></ul><ul><li>Rethink __________ and _____________. </li></ul><ul><li>Adopt new and creative ______________ and ___________________ strategies. </li></ul><ul><li>Use ___________ extensively to develop their competence. </li></ul>tech leaders “ workplace” compensation mentoring “ workday” performance feedback
  17. Where to Start? <ul><li>Conduct focus groups with each generation </li></ul><ul><li>Analyze employee survey data by demographic </li></ul><ul><li>Conduct regular technology assessments from the eyes of your tech users </li></ul><ul><li>Provide “spot” cash awards that reward risk and intermediate success </li></ul>
  18. Learn How Millennials Learn <ul><li>Form a group of 3 to 4 peers </li></ul><ul><li>Identify ways your organization has adapted to meet the expectations of the new workforce </li></ul><ul><li>Be prepared to share your best practices </li></ul>
  19. References <ul><li>Lancaster, Lynne C. & David Stillman. When Generations Collide: Who They Are, Why They Clash, How to Solve the Generational Puzzle at Work. HarperCollins Publishers, Inc., 2002. </li></ul><ul><li>Sujansky, JoAnne & Jan Ferri-Reed. Keeping the Millenials, John Wiley & Sons, 2009. </li></ul><ul><li>Tulgan, Bruce. Not Everyone Gets a Trophy: How to Manage Generation Y. Jossey-Bass, 2009. </li></ul><ul><li>Twenge, Jean M., PhD. Generation Me: Why Today’s Young Americans are More Confident, Assertive, Entitled – and More Miserable Than Ever Before. Free Press, 2006. </li></ul><ul><li>Zemke, Ron, Claire Raines & Bob Filipczak. Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace. American Management Association, 2000. </li></ul>
  20. Painless Performance Evaluations: A Practical Approach to Managing Day-to-Day Employee Performance Free Download! Now Available on iPhone http://a.tapstack.com/green/ppe/ Marnie Green www.managementeducationgroup.com
  21. Thank you for your time! Marnie E. Green Management Education Group, Inc.

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