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Chap 2 collaboration information systems and teamwork
 

Chap 2 collaboration information systems and teamwork

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    Chap 2 collaboration information systems and teamwork Chap 2 collaboration information systems and teamwork Presentation Transcript

    • Collaboration Information Systems and Teamwork: Human-side of Software development
    • Collaboration
      • Collaboration: occurs when 2 or more people work together to achieve a common goal, result or work project
      • Collaboration requires feedback and iteration
      • Feedback: members review each others work and makes revisions
      • This effort proceeds in a series of;
      • Iterations: series of members providing feedback, then making revisions, then repeating this process over & over again until the project is complete
    • Collaborative Information Systems
      • To support collaboration, Information systems need to be able to provide a mechanism for;
              • Communication
              • Content management
              • Workflow control
    • Business Process Management (BPM) or Ad-hoc workgroups
      • The 3 collaboration drivers are not equally important for all collaborations…..
      • In ad-hoc workgroups, its seldom worthwhile to create and formalize workflows
    • Required Characteristics of Collaboration Drivers
      • Communication requires members to be able to give and receive critical feedback and the system needs to be able to support multiple methods of communication
      • Success requires team members be able to do what is necessary to complete the project
    • Virtual Teams & Virtuality
      • Content management requires a means to manage multiple users that are contributing and changing documents, schedules, task lists, assignments, and so on….
      • Factors that will effect collaboration include;
      • unique dimensions of virtuality include;
      • geographic dispersion,
      • electronic dependence,
      • cultural diversity, and
      • dynamic structure.
    • Components of a Collaboration Information System
      • Hardware
      • Client Computers
      • Server Computers
        • Servers can be maintained within the firm
        • Servers can be maintained external to the firm (Google Docs, Windows Live)
      • software
      • Google Docs & Spreadsheets
      • Microsoft Groove (now replaced with MS SharePoint Workspace)
      • CMS: Moodle, Joomla, Blackboard…….2 nd Life (?)
      • Google Wave……
    • Software
      • Google Docs & Spreadsheets
        • Free, only need Web browser to use
      • Microsoft SharePoint
        • Setup on a server computer
        • User need only browser to use
        • Integrated with Microsoft Office
        • Can be expensive for business users
    • Additional components of collaboration systems Data Procedures People Documents Discussion lists Task lists Wikis & Blogs Using the software Team Collaboration Communication and collaboration skills
    • Decisions and Procedures for Project Phases
      • Synchronous communication
        • Team members meet at the same time, but not necessarily at the same geographic location.
        • It may include conference calls, face-to-face-meetings, or online meetings.
      • Asynchronous communication
        • Team members do not meet at the same time or in the same geographic location.
        • It may include discussion forums or email exchanges.
      Types of Communication
    • Technology Available to Facilitate Communication
      • Don’t require everyone to be in same place at same time
      • Virtual meeting tools
        • Conference calls — can be difficult to arrange the right time
        • Multiparty text chat — easier to arrange if everyone has mobile texting
        • Videoconferencing — requires everyone to have the proper equipment
        • Email — most familiar but has serious drawbacks in content management
        • Discussion forums — content is more organized than email
        • Team surveys — easy to manage but don’t provide very much interactive discussion
      Virtual Meetings
    • Three Categories of Sharing Content
      • Your choice depends on the degree of control your team needs to complete their tasks
    • How do businesses collaboration systems?
      • Problem Solving
      • Project management
      • Decision-making
      • Decision making occurs in 3 levels in organizations
            • Operational----TPS Reports (also called transactional)
            • Managerial (department level)
            • Strategic (CEO, CFO, CIO, CTO, CSO, COO, etc….)