KaiNexus Webinar April 2014
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    KaiNexus Webinar April 2014 KaiNexus Webinar April 2014 Presentation Transcript

    • Dr. Gregory Jacobson Chief Product Officer and Co-Founder greg@kainexus.com Mark Graban VP of Innovation and Improvement Services mark@kainexus.com COPYRIGHT 2014 , KAINEXUS LLC
    • Special  Webinar  with  Greg  &  Mark   http://www.gembaacademy.com/webinars/graban-ideas.html
    • Agenda   •  Proven  Improvement  Models     (20  minutes)   •  KaiNexus  Demo  (20  minutes)   •  Q&A  (15  minutes)   – Use  GoToMeeCng  Chat  Box   – SMS  to  001-­‐817-­‐372-­‐5682  
    • “Start  from  Why”   •  What  problem(s)  are  we  solving?   •  Industries  are  increasingly  compeCCve   •  OrganizaCons  focus  on  a  balanced  scorecard   –  Safety,  Quality,  Delivery,  Cost,  Morale   –  The  goal  is  long-­‐term  business  success  through   innovaCon  and  improvement  
    • Common  Challenges   •  We  all  say  innovaCon  &  improvement   are  important   •  Are  we  “walking  the  walk?”   •  Improvement  is  hard  work   •  Are  we  doing  all  we  can  to  foster   innovaCon  and  improvement?  
    • Characteris?cs  of  a  Culture  of   Con?nuous  Improvement     1.  SystemaCc  quality  methodology   –  Such  as  Lean,  Six  Sigma,  CAPA,  WorkOut,  PDSA,  etc.   –  Consistently  applied   2.  EffecCve  leadership   –  “Adding  energy  to  the  system”   –  SupporCve,  coaching,  driving  toward  meaningful  goals   –  ConnecCon  to  mission  &  purpose   3.  Enabling  technology   –  Connect  people  to  make  improvement  easier   –  CollaboraCng,  sharing,  tabulaCng  improvements  
    • Journal  Published  Results  
    • Proven  Principles   •  For  innovaCon  and  improvement  to   happen:   – It’s  not  just  about  tools  and  techniques   – OrganizaCons  must  define  principles  and   mindsets  that  will  be  pracCced   consistently  
    • Improvement  Principles   ConCnually   improve,  with   no  idea  being   too  small     Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD,“Kaizen:A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine,Volume 16, Issue 12, pages 1341-1349, December 2009.
    • Improvement  Principles   All  ideas  are   addressed  and   responded  to  in   some  way       Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD,“Kaizen:A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine,Volume 16, Issue 12, pages 1341-1349, December 2009.
    • Improvement  Principles   A  major  source  of   quality  defects  is   problems  in  the   process     Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD,“Kaizen:A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine,Volume 16, Issue 12, pages 1341-1349, December 2009.
    • Improvement  Principles   Focus  on  low-­‐cost,   low-­‐risk   improvements,  not   just  large-­‐scale   innovaCons   Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD,“Kaizen:A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine,Volume 16, Issue 12, pages 1341-1349, December 2009.
    • Improvement  Principles   Empower  the   worker  to   enact  change     Adapted from: Jacobson, Gregory H. MD, Nicole Streiff McCoin MD, Richard Lescallette, Stephan Russ MD, MPH, and Corey M. Slovis MD,“Kaizen:A Method of Process Improvement in the Emergency Department,” Academic Emergency Medicine,Volume 16, Issue 12, pages 1341-1349, December 2009.
    • What  KaiNexus  Manages   OI  
    • What  KaiNexus  Manages   OI   OI   Task Task
    • What  KaiNexus  Manages   Project   Event   OI   OI   OI   OI   OI   OI   Task Task Task Task Task Project/Event/Class   Event   Project/Event/Class   Strategic Initiatives
    • Completed Enter OI Leader(s) notified OI assigned Evaluate & Implement tasks, files, teams, data Resolve & quantify impact Broadcast Recognition, history & metrics Opportunity  for  Improvement   Lifecycle  
    • Technology  Demo  
    • Total  Impact   2,977  Completed  Improvements   (Actual  customer  results  as  of  March  2014)   $17,014,102    |    $6,000  per  person       –  $3,042,419  in  Recurring  Cost   Savings  Per  Year   –  $4,208,832  in  One-­‐Time  Cost   Savings   –  $5,104,267  in  Recurring  Revenue   GeneraCon  Per  Year   –  $1,221,345  One-­‐Time  Revenue   GeneraCon     —  115,812  Hours  Saved  Per  Year  (Est.   $3,437,239  Sol  Savings   —  1,294  Quality  Improvements   —  358  Safety  Improvements  (PaCent/ Customer/Staff)   —  1297  SaCsfacCon  Improvements     (PaCent/Customer/Staff)     (Actual customer results as of March 2014)
    • KaiNexus  Services   KaiNexus  Coaching   •  Ongoing  remote  expert   coaching  on  OI  acCvity     –  Via  KaiNexus   –  Email  or  phone   –  Web  conference   KaiNexus  Consul?ng   •  Intensive  on-­‐site   educaCon,  training,  and   coaching   –  Working  with  leaders   –  Coaching  in  the  workplace   –  Behaviors  and  culture   •  Offerings  include:   –  Daily  Kaizen  ConsulCng   –  KaiNexus  WorkOut  
    • “100-­‐Day  WorkOut”   •  Origins  in  General  Electric   •  Used  successfully  by  many  types  of   organizaCons   •  Focused  100-­‐Day  effort   – Kickoff  meeCng   – 30  and  60-­‐day  check-­‐in  meeCngs   – Final  celebraCon  aler  100  days  
    • Vanderbilt  WorkOut  
    • KaiNexus  &  WorkOut   “KaiNexus  helped  us  because  of  the  database   that  it  has  and  the  tracking  that  it  allows  us  to   do.  We  can  track  financial  benefits.  It  allows  us   to  quanCfy  things  such  as  quality  iniCaCves.       KaiNexus  is  such  a  powerful  planorm.  You  can   use  it  in  so  many  different  ways.”   Suz  Kaprich  
    • The  Right  Time  for  KaiNexus?  
    • Ques?ons   •  Web:   – www.KaiNexus.com   •  Email:   – greg@KaiNexus.com   – mark@KaiNexus.com     •  Book  –  free  first  chapter:   – www.hckaizen.com/kaizenpreview