+ LIBR 230 Week 1 Death by Information Overload & The Twitching Organization
+ Work, Information & Interruption The problem: Work in the knowledge economy has become more complex and dynamic. Information is constantly required to improve, refine and maximize performance. At the same time, information, in its volume and depth, can represent enormous capacity to interrupt and impede performance. What is the solution?
+ Is this a new problem? Yes and no… New technologies have always increased the flow of information…from the printing press to the internet What is different about today? Is the problem related to the ease of publishing or the actual amount of published material? What does this mean to information overload and strategies for mitigating it?
+ Individual or Organizational Problem? Individual Organizational •Poor •Low Performance Productivity •Loss of •Decreased Employment Effectiveness
+ Information and Organizations Ringing phones and e-mail alerts lower IQs by 10 points Knowledge workers average 20 hours a week managing e-mail Information overload costs the U.S. economy $900 billion a year 60% of computer users check e-mail in the bathroom A typical knowledge worker turns to e-mail 50 to 100 times a day 85% of computer users say they would take a laptop on vacation Employees consider 1 in 3 e-mails unnecessary
+ Information and Organizations Employees visit an average of 40 websites a day Of 6 e-mails that are ignored for a day, 5 are then ignored for good Knowledge workers switch tasks every 3 minutes 11% of people check e-mail on the sly 85% of work e-mails are opened within two minutes Interruptions eat up 28% of the workday Digital information will grow to 2.8 trillion gigabytes by 2011 It takes 24 minutes to get back on task after opening an e-mail Employees spend 2 hours of the workday on e-mail
+ Is the solution as simple as Manage Information… So it doesn’t manage you? Easier said than done! What are the steps, keys to managing information in a professional context?
+ Information and Individuals who Manage Information Effectively Some people are energized by the constant flow of information Time spent engaging with, synthesizing and applying information is a good investment when it comes to developing sound decision-making and metacognition People who engage information are smarter and more valuable to their organizations Those who know are ideal but those who know where to look in order to know are arguably just as useful!
+ Information Literacy in Professional Environments Not all information is created equal Some is more authoritative, reliable, credible and useful than others Knowing which sources of information are most valuable can eliminate some of the overload Being able to predict information needs can eliminate overload Having the skills that allow you to analyze, synthesize and apply different kinds of information in order to make decisions is crucial to success in the knowledge economy