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Business Case Planning for Research Support Services

by Associate Dean for Research and Scholarly Communications at Penn State University Libraries on Nov 20, 2011

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The library community has redescribed its roles in the information lifecycle by building on the extensive knowledge base we have developed through buying published research and organizing and ...

The library community has redescribed its roles in the information lifecycle by building on the extensive knowledge base we have developed through buying published research and organizing and archiving information. With a growing sense of urgency, libraries have defined publishing and archiving services as critical to 21st century research institutions, but dysfunctional in the current environment. Our research and IT colleagues trust Libraries to address these needs that cannot be readily met through existing publication channels or through the existing research infrastructure. But how do libraries effectively operate these services when both short- and long-term costs are not well understood?

This presentation provides a research update on Business Cases for New Service Development in Research Libraries, a CLIR/DLF-funded research project to recommend methods for effective service planning in research libraries, adapting processes from the business as well as the not-for-profit sectors. Our research will examine how business planning methods can be applied in our not-for-profit contexts, and we will recommend some best practices that may be adopted. We will also research and write up to six case studies based on the development of campus-based publishing programs and research data management services. Our presentation at DLF will recap the goals of this project, present our planning model and outline our plans for case studies. We wish to solicit feedback on how our project can best meet the community’s needs.

This presentation was made by Mike Furlough & Elizabeth Kirk on November 1, 2011 at the DLF Forum in Baltimore, MD. The slides served as the basis for a similar presentation by Carol Hunter & Judy Luther on November 4, 2011 at the Charleston Conference in South Carolina.

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