Your SlideShare is downloading. ×
0
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Social business update june 2011
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Social business update june 2011

425

Published on

An update on social business and how businesses are using social tools.

An update on social business and how businesses are using social tools.

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
425
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Michael Fauscette,Group Vice President, Software Business Solutions ©Copyright 2011 IDC 2011 IDC
  • 2. From “Knowledge is Power” To “Sharing Knowledge is Power”© 2011 IDC
  • 3. 2011: Business has changed! • Hyper-Connected • Global • Hyper-Competitive • Innovate! • Decentralized • Mobile http://www.telegeography.com/product-info/map_internet/images/internet_map09_lg.gif© 2011 IDC
  • 4. Behavior has Changed•  Customers & employees are congregating online•  Turning to trusted sources for advice & help•  Shift of influence & relevance•  BYO attitudes © 2011 IDC
  • 5. The Social Business Organizations that apply emerging technologies like Web 2.0 accompanied by organizational, cultural, and process changes to improve business performance in an increasingly connected global economic environment.© 2011 IDC
  • 6. What is Social Business?Customers PartnersEmployees Suppliers Culture – Process – Organization© 2011 IDC
  • 7. It’s not about technology, it’s about changing business culture© 2011 IDC
  • 8. © 2011 IDC
  • 9. Q. Have you implemented an enterprise social software solution like IBM (Lotus Connections), Jive Software, Salesforce.com (Chatter), Lithium Technologies or Novell (Pulse)?N = 700 © 2011 IDC
  • 10. What is Social Business? Q. What initiatives do you regularly conduct (at least 1 X per week) using social software for business purposes today? (1=most frequent, 3=frequent, and 5=least frequent)N = 679Excludes “Other”Mean Responses © 2011 IDC
  • 11.  Empower and enable people Destroy Silos Transparency and trust Relationships© 2011 IDC
  • 12. Reasons Why Conducting Social Initiatives:Learn, Share, and Communicate Q. Why are you conducting social initiatives for business purposes today?© 2011 IDC N = 700
  • 13. The Benefits of Enterprise Social Software:Usage, Relationships and Smarts Q. In your opinion, what are the key benefits with using social software? Time savings = 11-30%© 2011 IDC N = 700
  • 14. Q. How much time do you save by using social software as a productivity tool?N = 700 © 2011 IDC
  • 15. Socialytics Customer Social Data Data Social Data Web Analytics Corporate Data Intersection of highest value information© 2011 IDC
  • 16. Barriers• Culture• Threatens traditional models of power &control• Incorrect incentives• Silos How can you expect to talk to your customer when you cant talk to each other?© 2011 IDC
  • 17. Social Business Challenges Q. In your opinion, what are the key challenges/concerns associated with using/implementing social software?N = 700 © 2011 IDC
  • 18. Social Business MaturityStage One: Experimentation Stage Two: Compartmentation Stage Three: Integration Stage Four: Operationalization Stage Five: Optimization© 2011 IDC
  • 19. Contact Michael Fauscette mfauscette@idc.com Twitter: @mfauscette Blog: www.mfauscette.com© 2011 IDC © 2011 IDC

×