Services Resource Planning Market Update

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A short SRP overview and update delivered as a part of the Keynote at the Netsuite / OpenAir user conference 10/28/2009

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Services Resource Planning Market Update

  1. 1. Michael Fauscette, Group Vice President, SBS ©Copyright 2009 IDC 2009 IDC 10-09
  2. 2. Where We Stand  Crisis –  Impact  Where’s the bottom?  How / when do we recover?  Fundamental changes  Consumption models  Structural change  Innovation © 2009 IDC 10-09 2
  3. 3. SW Applications Forecast Changes 8.0% 7.0% 6.0% 5.0% 2008 (Early) 4.0% 2008 (Dec) 2009 (Jan) 3.0% 2009 (May) 2.0% 1.0% 0.0% 2008 2009 2010 2011 2012 ©Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved. 2009 IDC 10-09
  4. 4. WW SaaS Market Revenue: 2006-2012 25,000 WW SaaS Revenue ($m) 19,831 20,000 17,656 2008 SaaS Regional Segmentation 15,664 North America 8.5% GR: 1 250 296 15,000 -12 CA 1,001 2007 11,921 94 Latin America EMEA 10,000 8,636 6,995 6,032 Asia/Pacific (- Japan) 5,000 4,250 Japan Total market is $8.63 billion 0 2006 2007 2008 2009 2010 2011 2012   WW SaaS market will expand rather than contract during the ongoing 2012 SaaS Regional Segmentation economic crisis – 42% YoY growth in 2009 North America 603 807   Net new customer growth slowed in 2H08, but SaaS vendors expanded Latin America deeper into their bases (e.g. salesforce.com added only 12% more 4,126 customers, but grew “subscribers” by 39% and top-line revenue by 36% in EMEA 14,021 Q109 and 41% in Q209) 273 Asia/Pacific (-   Traditional factors of looking to software to reduce business costs, Japan) automate processes and improve competitiveness persist (overall 09 WW Japan Total market is $19.83 billion applications spend +344%) but most customer see that SaaS provides par functionality and more value   CAPEX restrictions have clearly shifted spending for process-driven software purchases to LOB, which have overwhelmingly turned to SaaS Source: IDC, 2009 © 2009 IDC 10-09
  5. 5. Services Resource Planning Forecast Growth 8.4% 12.1% 12.6% 11.5% 10.8% © 2009 IDC 10-09
  6. 6. A Little History Manufacturing Resource Planning (MRP) Enterprise Resource Planning (ERP) mfg supply finance chain PRODUCT employee customer etc. © 2009 IDC 10-09 6
  7. 7. A Little History Enterprise Resource Planning (ERP) Professional ResourceAutomation (PSA) Services Services Planning (SRP) delivery finance sales PROJECT resources customer etc. © 2009 IDC 10-09 7
  8. 8. Business Challenges  Economy  Commoditization & profit pressures  Competition  Pricing  Execution  Project & resource management  Talent acquisition & retention © 2009 IDC 10-09 8
  9. 9. Business Challenges  Managing complexity  Contracts  Rev-rec  Visibility  End-to-end business process  Purpose built © 2009 IDC 10-09 9
  10. 10. SRP Analytics ©Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved. 2009 IDC 10-09
  11. 11. Contact Michael Fauscette mfauscette@idc.com Twitter: @mfauscette Blog: www.mfauscette.com © 2009 IDC © 2009 IDC 10-09

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