Michael Fauscette, Group Vice President, SBS
IDC
Sept 29th, 2009
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A Little History
Manufacturing Resource Planning (MRP)
Enterprise Resource Planning (ERP)
mfg
supply
finance
chain
PRODUCT
employee customer
etc.
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A Little History
Enterprise Resource Planning (ERP)
Professional ResourceAutomation (PSA)
Services Services Planning (SRP)
delivery
finance sales
PROJECT
resources customer
etc.
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SRP Forecast
2009 8.4%
2010 12.1%
2011 12.6
2012 11.5%
2013 10.8%
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2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09

Project-based Solutions
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Types of SRP Businesses
Stand-alone
Full enterprise
solution
Embedded
Specialty SRP
that integrate
into ERP
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Business Challenges
 Economy
 Commoditization & profit
pressures
 Competition
 Pricing
 Execution
 Project & resource
management
 Talent acquisition &
retention
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Business Challenges
 Managing complexity
 Contracts
 Rev-rec
 Visibility
 End-to-end business process
 Purpose built
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SRP
Analytics
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2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09

Applications in the “Cloud”
 Ease of deployment
 Opex versus Capex
 No infrastructure investment
and ongoing commitment
 Faster time to value
 Ubiquitous access
 Ease of integration
 For project-based biz:
 Dispersed & mobile
workforce
 Need for flexibility
 Access from
multiple devices
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Contact
Michael Fauscette
mfauscette@idc.com
Twitter: @mfauscette
Blog: www.mfauscette.com
© 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved
© 2009 IDC 9-09