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The ITpreneurs Virtual Learning Experience
 

The ITpreneurs Virtual Learning Experience

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An insight into the most effective collaborative learning experience for IT best practices that is available today. ITpreneurs offers a range of training delivery possibilities that help your ...

An insight into the most effective collaborative learning experience for IT best practices that is available today. ITpreneurs offers a range of training delivery possibilities that help your organization to learn about and implement IT best practices such as ITIL, COBIT, or ISO/IEC 20000. Options include virtual classroom, self paced e-learning and various blended learning options.

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    The ITpreneurs Virtual Learning Experience The ITpreneurs Virtual Learning Experience Presentation Transcript

    • the ITpreneurs virtual learning experience
      An insight into the most effective collaborative learning experience for IT best practices that is available today
    • Who is ITpreneurs
      ITpreneurs operates with 125+ staff from six continents serving Fortune 1000 companies
      The common theme for all ITpreneurs training and implementation solutions are:
      Deliver unbeatable quality instructional content
      Engage with the learner by proving compelling stories and relevant instructions
      Promise results and ensure the learner retains the knowledge obtained and can apply this to the day to day practice
      2
      ITpreneurs develops training and implementation solutions for IT best practice frameworks such as ITIL, COBIT, or ISO/IEC 20000
      Founded in 2001, ITpreneurs’ first product was an ITIL Foundation e-learning training course.
      Now in 2009, ITpreneurs offers classroom, e-learning, game based learning, and hybrid training solutions in all major languages across the world
      ITpreneurs Global HQ
    • Is this presentation relevant to you?
      If you can answer any of the following questions with ‘yes’, this presentation definitely is relevant to you:
      We are implementing IT best practices (ITIL, ISO/IEC 20000 / or COBIT) and need to generate awareness among staff , and train key stakeholders
      We now use classroom training but are looking for a more efficient and cost effective way to train our people
      We are looking for the smartest way to migrate our certified staff from ITIL version 2 to version 3
      I don’t believe in e-learning, as I don’t think my staff will have the self motivation and interest to learn from a computer
      We have a globally dispersed organization and need to ensure consistent high quality training medium globally and in multiple languages.
      3
    • What makes virtual learning interesting?
      For the organization
      Train a lot of people in a short period of time
      Reduced overall cost
      Faster Roll-Out
      Consistent delivery across department, geography, language
      4
      For the learner
      Caters to various learning styles ensures better comprehension
      Learner is in the driving seat, self paced on-demand access
      Practical application, use knowledge immediately
      More engaged learning, learner feels more confident
      For the manager
      Learner is not away from the office
      Flexibility in planning
      Increased retention
      Learning times reduced
      Ability to view learn progress throughout the organization
    • Does e-learning really lead to reduced overall costs?
      Copyright © 2009 ITpreneurs
      5
      Example of a situation with 40 learners requiring to take an ITIL v3 Foundation Course
      Overall Cost Saving
      $70,040
      Classroom
      E-Learning
      40 * $500 = $20,000
      $0
      Airfare
      40 * 3 days $200= $24,000
      $0
      Meals and Hotel
      40 * $50= $2,000
      $0
      Transportation
      40 * $1,000= $40,000
      40 * $399= $15,960
      Course Fee
      Total $ 15,960
      Total $ 86,000
      Yes, the example shows that e-learning results in significant lower costs over traditional classroom education. The example does not even consider opportunity costs: travel time, being away from the office, etc.
    • Does online learning replace the traditional classroom?
      6
      There are various delivery options, typically e-learning is one of the delivery methods that you select when creating your training program; but typically not the only one.
      Self Paced
      e-learning
      Instructor facilitated
      e-learning
      Virtual Classroom
      Instructor facilitated Classroom
      Low cost
      Learner Centric
      Peer interaction
      High cost
      Instructor Centric
      Discussion based
      Knowledge transfer to a diverse audience
      Factual information, application is less relevant
      Learners can easily combine learning activities with their normal work
      Example: ITIL Awareness, Foundation
      Learners require a more structured approach
      Learners feel more comfortable talking or chatting to someone
      Learners typically block specific hours and sit somewhere else to avoid being disturbed
      Example: ITIL Foundation
      Can be combined with e-learning or classroom
      Application and interaction is important and instructor requires confirmation of understanding
      Very intensive
      Example: ITIL Intermediary courses
      Instructor determines pace
      Highly interactive, discussion based education
      Application is more important than understanding
      Can include game based learning
      Example: ITIL Intermediary courses
    • Some guidance when choosing between delivery options
      7
      Large number of people to be trained
      Select people to be trained
      < E-learning
      Classroom >
      I have a limited training budget
      Budget is not an issue for me
      < E-learning
      Classroom >
      My staff is geographically dispersed
      Everyone is in the same location
      < E-learning
      Classroom >
      Most people require advanced training
      People require a basic / foundation understanding of the topic
      < E-learning
      Classroom >
      Copyright © 2009 ITpreneurs
    • Which of these solutions does ITpreneurs offer?
      8
      ITpreneurs offers a complete portfolio of e-learning, classroom, game based and blended solutions for all major IT best practices in various languages. Mix and Match or even add your own content to this to create a learning solution that meets your needs
      Collaborative classroom training and games
      Engaging ITIL E-learning Foundation
      Comprehensive COBIT E-learning
      Materials available in multiple languages
      Delivered using a Secure
      hosted platform
      Interactive Virtual classroom
    • Highlight: ITIL V3 Foundation e-learning
      Copyright © 2009 ITpreneurs
      9
      The most comprehensive ITIL Foundation course available today
      More than 18 hours of highly interactive and visual instructional content
      Prepares learners for taking on and passing the ITIL v3 Foundation Certification Exam
      Simulation driven learning with cases, assignments and quizzes
      Modular learning with short and concise learning blocks
      Includes Exam Preparation Guide and printable reference material
      Ability to take web-based exam as your office without having to travel
      to testing center
    • Highlight: ITIL V3 Foundation e-learning
      10
      Experiential learning, learners are immersed in a case study and learn to apply ITIL
      The case study: Learners are attending an ITIL conference that takes place in a hotel in Thailand
      At the conference, training sessions take place and learners go from room to room to learn about ITIL principles
      While staying in the hotel, the learner experiences ITIL related challenges and situations and has to help the hotel management to run the hotel better
      Click this link for ITpreneurs whitepaper
      Everything in a hotel is about service provision, which makes it a perfect link to ITIL
    • Highlight: The ITIL Foundation Exam Preparation Guide
      Copyright © 2009 ITpreneurs
      11
      An intensive online exam preparation tool that ensures learners pass the exam
      Includes a summary of the most important ITIL knowledge required for taking the exam
      Learners can test their knowledge through a large pool of sample exam questions
      A simulated exam validates if learners really are ready for taking on the exam
      Additional guidance such as a First Aid Kit, exam tips are included
      Exam preparation tools also available for COBIT!
    • Highlight: COBIT e-learning
      “ The COBIT Foundation Course not only provided a great review of COBIT and excellent preparation for the Foundation Exam but also gave me the opportunity to drill deeper into those areas of COBIT that were of interest to me but never had the time to explore before. Michael Yeung – HP Canada “
      ITpreneurs partners with ISACA to provide official and high quality COBIT training materials
      The only official COBIT education framework available
      Course materials developed by the same experts who also wrote the COBIT framework
      Case study driven e-learning Foundation course prepares optimally for the COBIT Foundation Exam
      A range of supporting e-learning courses are available as well such as COBIT for Sox, COBIT Awareness
      12
    • Highlight: ISO/IEC 20000 e-learning
      The ISO/IEC 20000 e-learning course bridges the gap between a complex standard and practical reality
      ITpreneurs partnered up with the original authors of the ISO/IEC 20000 framework to develop interactive e-learning material
      The ISO/IEC 20000 requirements course uses cases, situations and examples to bring across the meaning and purpose of the standard
      This is an ideal course for those who play a role in the implementation of the standard
      Optional ISO/IEC 20000 book. The book includes case studies of organizations who implemented ISO/IEC 20000
      13
    • Considerations when deploying e-learning or virtual learning elements as part of your training program
      Step 1 - What level of training for which audience
      Step 2 - Structuring the learning activity using learning tracks
      Step 3 - Deploy e-learning using a robust learning management tool
      Copyright © 2009 ITpreneurs
      14
    • 1) Deploy virtual learning elements across the board
      This ITIL v3 example shows that you should consider self paced e-learning, blended learning or virtual classroom across the ITIL curriculum
      Deep understanding / application
      Service Manager bridge
      Managing Across the Lifecycle
      Blended
      Lifecycle Modules
      Capability Modules
      Classroom
      ITIL v3 Foundation with v3 exam preparation guide
      Virtual Classroom
      Awareness / overview
      ITIL v3 Awareness
      E-learning
      Quick win for existing Service Managers
      IT operations and support staff
      IT leadership
      Process managers and practitioners
      IT line managers
      15
    • 2) Designing a virtual learning Track
      Copyright © 2009 ITpreneurs
      16
      ITIL v3 Expert, experienced Instructor
      Marcel Foederer
      5-day virtual instructor supported intensive learning track with daily conference calls and email support for the ITIL v3 Foundation Course
      Virtual Instructor
      Conference calls
      Kick off call
      Exam prep call
      End of day recap call
      End of day recap call
      End of day recap call
      Course introduction
      Exam preparation guide
      Self paced e-learning Modules
      Service Lifecycle
      Service Transition
      CSI
      SM practice
      Service Strategy
      Service Operations
      Technology & Architecture
      ITIL Foundation Exam
      Service Design
      Instructor e-mail support throughout the program
      Email support
      Discussion Board / Forum
      Collaboration
      Day 1
      Day 2
      Day 3
      Day 4
      Day 5
    • 2) Designing a virtual learning Track
      Copyright © 2009 ITpreneurs
      17
      ITIL Expert and experienced virtual instructor Abbey Wiltse
      1-month virtual instructor supported relaxed learning track with conference calls and email support for the ITIL v3 Foundation Course
      Virtual Instructor
      Conference calls
      Kick off call
      Exam prep call
      Course introduction
      Exam preparation guide
      Self paced e-learning Modules
      Service Strategy
      Service Operations
      Note: why not more conference calls?
      Learners have a different pace, and when organizing calls, learners are not all at the same level in the course
      SM practice
      Service Design
      CSI
      ITIL Foundation Exam
      Service Lifecycle
      Service Transition
      Technology & Architecture
      Next business day Instructor e-mail support throughout the program
      Email support
      Discussion Board / Forum
      Collaboration
      Week 1
      Week 2
      Week 3
      Week 4
    • 2) Designing a virtual learning Track
      Copyright © 2009 ITpreneurs
      18
      ITIL v3 Expert, experienced Instructor
      Marcel Foederer
      7 day classroom ITIL Lifecycle Expert Bootcamp + self paced learning package (was 23 days classroom!!)
      Virtual Instructor
      Conference calls
      Weekly virtual classroom recap
      Weekly virtual classroom recap
      ITIL Foundation v3
      E-learning and classroom learning activities
      Service Strategy Lifecycle
      Service Operations Lifecycle
      Managing Across Lifecycle
      Service Strategy Lifecycle
      Service Design Lifecycle
      CSI Lifecycle
      Service Design Lifecycle
      ITIL Foundation v3 Exam
      Service Transition Lifecycle
      Service Transition Lifecycle
      Managing Across Lifecycle
      Service Operations Lifecycle
      Self paced e-learning
      classroom
      CSI Lifecycle
      Email support
      Instructor e-mail support throughout the program
      Discussion Board / Forum
      Collaboration
      Day 1 – 5 classroom
      prerequisite
      Self study
      Self study
      Day 6 -7 classroom
    • 3) Deploying e-learning using a robust learning portal
      19
      All learning activities are managed using a robust online and fully managed learning portal
      Manage user licenses and distribute licenses to learners when required using a portal administrator login
      Advanced user reporting for both learners as well as managers
      Online collaboration possibilities, course alerts, and more
      Access to a knowledge base with information on the use and adoption of IT best practices
      Ability to link to your own learning management system when required
      ITpreneurs provides 24/7 technical support
      Lifelong learning: course materials are available for 90 days after the learner signs in. Knowledge base for at least 1 year!
    • Success Story – training a large group of people
      Copyright © 2009 ITpreneurs
      20
      Using a combination of learning tracks, ITpreneurs trained over 500 people for a customer in only a few months
      The training program offered a combination of an intensive 3-day boot camp learning track and a 4-week relaxed learning track
      Learners were dispersed across the world but studied in groups from their office
      Daily conference calls with the instructor ensured optimal comprehension
      The exam pass rate for ITIL Foundation was 98%
      Detailed course booking schedule
    • Success story – integrated in training portfolio
      Copyright © 2009 ITpreneurs
      21
      IBM learners from all over the world can sign up for an ITIL or COBIT course take the course at their own pace
      The ITIL Foundation and COBIT Foundation e-learning courses are integrated in the global education curriculum of IBM
      Learners from all over the world can book a course in IBMs booking system and are redirected to ITpreneurs’ online portal
      A virtual instructor provided e-mail based support
      Thousands of IBM consultants have taken this route and passed their certification exam
    • Success story – self paced learning with instructor support
      22
      400 learners from all over Europe participated in a condensed learning program offered via an ITpreneurs partner
      Learners participated in a structured and instructor supported learning track
      Customer required a dedicated and secure online learning portal with full customer branding
    • Success story – customer specific learning
      Copyright © 2009 ITpreneurs
      23
      For a multinational technology company a custom curriculum was designed and customer specific material was added to the course(s)
      Customer specific course intro
      A specific course introduction was included describing the objectives and importance of the ITIL program for the customer organization
      At the end of course modules material was included to highlight the meaning of the module for the customer organization
      Courses were customized to meet the needs of a diverse audience. For every target group it was defined how many and what specific ITIL modules they would have access to
      Other possibilities:
      • Custom Case study
      • Specific Terminology
      • Unique assignments
      • A video intro of the CIO
      • And so on...
      Customer specific course additions
    • Success story – learning portal integration
      Copyright © 2009 ITpreneurs
      24
      Customer Learning Management
      System
      ITpreneurs performs custom integration work when customer requires progress and completion information to be stored in the company portal
      Registration
      Learner
      Learner sign up
      Progress and performance
      For a number of customers it is important that course booking and learner progress information is communicated to the company Learning management system
      For these customers ITpreneurs builds a connection between ITpreneurs’ learning portal and the customer environment
      Learners can still use all the features of a best practice learning environment and the customer is aware of progress
      Learning Activity
      Progress and performance
      ITpreneurs hosted IT best practice learning portal
    • End of presentation
      For more information: www.itpreneurs.com