IT Performance Measurement made easy

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    IT Performance Measurement made easy - Presentation Transcript

    1. Metricus
      Clarity on the performance of IT
      Metricus at a Glance
      Metricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Awardby three independent juries.
    2. Metricus provides clarity on the performance of IT and enables effective IT decision making
      Copyright ©2009, ITpreneurs B.V. All rights reserved.
      2
      Metricus allows IT managers to take informed decisions about the performance of IT by presenting them with accurate KPIs, reliable dashboards and advanced data analysis capabilities.
      Using Metricus IT managers can determine if IT services or processes are being performing as per business requirements, if resources are optimally utilized, and determine the impact of improvement initiatives.
    3. IT Performance Management is about measuring, improving, and demonstrating the value of IT
      Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved.
      3
      Define what is important to you and what you should measure
      Measure your IT performance through best practice KPIs and performance data
      Initiate improvement activities based on historic data and scenario planning
      Manage the ongoing process and present decision making information to relevant stakeholders in your organization
    4. Metricus enables organizations to define, measure, manage and improve IT’s performance
      Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved.
      4
      Define
      Measure
      Improve
      A best-practice IT KPI library with metrics that align with your business goals.
      • Metrics for ITIL, COBIT, ISO/IEC 20000 processes
      • IT balanced scorecard KPIs, Cost Control KPIs, Green IT KPIs
      • ‘Meta information’ explaining how to use and adopt KPIs
      Quality and reliable information from your IT organization that you can count on
      • Process or functional scorecards with traffic light symbols to visualize your performance
      • Highly visual dashboards for your CIO presenting a holistic view across functions and teams
      • Data analysis capabilities
      Recognize trends, compare performance, and proactively improve performance
      • Benchmark internal teams or departments
      • Scenario Planning using cause-and-effect diagrams
      • Six Sigma charts help you identify process flaws
      • Initiate and track improvement initiatives
      A practical do-it-yourself approach to data and metric management
      • Tools, templates and guidance to extract data from your ITSM tools
      • Manage KPI settings, trends, target, tolerance, definitions
      • Ability to customize reports, or add your own KPIs
      Manage
    5. Define - Structured KPIs drive IT Performance Management
      Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved.
      5
      IT KPIs (that are aligned with the business strategy) play a role at each decision-making level in the organization and enable the organization to take informed IT decisions in line with business requirements
      Over 600 Timely, accurate, and quality
      IT metrics and measures
      (KPIs) in Metricus
      Business Leadership
      IT Balanced Scorecard
      Business
      Strategy
      drives
      IT management
      IT process health dashboards
      IT
      Strategy
      drives
      IT departments
      Functional and process scorecards
      Processes and Activities
      Categories: ITIL v3, IT Services, Infrastructure, Service Level Management, COBIT, ISO/IEC 20000, Green IT, Balanced Scorecard, and more..
    6. “A dashboard is a visual display of the most important information needed to achieve one or more objectives; consolidated and arranged on a single screen so the information can be monitored at a glance” Intelligent Enterprise, 2004
      Green IT dashboard
      • Highly visual, data aggregated from various sources
      • Provide a one glance view on the current state of the organization/process or activities.
      • Typically used by CIOs, IT Management and business users.
      Metricus Dashboard from the Service Request Module
      Measure- Dashboards, Scorecards, Reports
      6
    7. Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved.
      7
      Measure- Dashboards, Scorecards, Reports
      Six Sigma charts
      For selected KPIs you have the ability to create Six Sigma control charts or histograms. This functionality helps you reduce defects in your processes
      Comprehensive Dashboards
      A typical Metricus Dashboard Template that provides a comprehensive picture on your current IT performance and historical information.
      These two elements together allow you to take adequate decisions for the future
    8. Manage – Manages the integration of data from your ITSM tools
      Data Management is the link between operational systems and tools and decision making information based on structured Key Performance Indicators
      • Data management is the extraction, transformation, and loading of data from disparate systems into a single data store for the purposes of manipulation, evaluation, and analysis.
      • Data management allows organizations to access all their fragmented data, create an accurate and consistent view of their information assets, and leverage those assets to drive business decisions and operations.
      Metricus Data Management
      • Export data from your service management tool into Metricus Templates
      • Upload templates via FTP to Metricus
      • Metricus processes your data and transforms it to information
    9. Easy Data Templates
      Every Module includes structured templates that help you collect data from your service management tool and upload this to Metricus. The simplest way to do this is through FTP allowing you to refresh your data whenever you want to
      Manage access rights
      Assign dashboards to users and manage who sees what
      Define your reporting structure
      This allows you to define your reporting structure. Do you want to report per department, geography or team?
      Manage –Metric Management functionalities
      Settings
      Manage definition, set target, tolerance, data criteria
    10. Improve – Trend analysis, Scenario Planning, Initiative management
      Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved.
      10
      To improve performance in the future, one has to look at the past
      • Trend analysis helps to understand patterns and behavior of KPIs
      • Comparing historic information is important to be able to define policies for the future
      • Trend analysis further helps you to monitor if your improvement initiatives are resulting in overall better performance
    11. Improve – Trend analysis, Scenario Planning, Initiative management
      Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved.
      11
      KPIs are linked to higher level business goals, and to other KPIs. This information allows you to develop scenarios and predict outcomes of your actions
      • KPIs in Metricus are linked to each other. This information allows you to assess the effect of changes to KPIs.
      • With this knowledge, you can create various models and scenarios that allow you to meet your expected results
      • Metricus allows you to dynamically design cause and effect relationships
    12. Metricus Product Offerings
      Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved.
      12
      Metricus Enterprise provides a robust and comprehensive set of tools and knowledge that you can use for the effective management of all your IT Performance Management initiatives
      Metricus for Consultants enables IT management and ITSM consulting companies to add powerful IT Performance Management capabilities to their consulting offering
      Metricus Modules provide comprehensive on-demand solutions to measure, manage and improve the performance of selected IT services, domains, processes and strategies.
      Modules for ITIL
      Modules for IT Governance
      Metricus Specials
    13. Metricus Features
      Included in Metricus Modules
      Included in Metricus Enterprise
      Included in Metricus for Consultants
      Partners can embed Metricus in their consulting approach and grant customers access to Partners’ Metricus subscription
      Dashboard, Scorecard and Data Analysis Templates
      All Modules are included in Enterprise SaaS
      Up to 25 KPIs with ‘meta’ information relevant to the use of KPIs
      Partners provide consulting services around Metricus
      kpi
      Sandbox environment
      Scripts, templates and guidance relevant to the integration of data
      No minimum number of users
      Ability to integrate consultant specific KPIs or knowledge
      Fully customizable according to customer specifications
      Modular approach, pay as you go
      Standard Metricus Platform Features applicable to all products
      Documentation is available to support the use and configuration of Metricus
      Metricus provides end-user support, including support in managing data
      Data management part of initial configuration
      Globally accessible, browser based, fully managed
      End-user training online or face to face
      Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved.
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    14. Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved.
      14
      for more information visit
      www.metricus.com

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